667 comments found.
Hello, I activated the Riode theme on my localhost during development, but I now want to use it on my live/staging site. Could you please remove the localhost activation from my purchase code?
Thank you!
What should I provide please. I dont see why I should renew my support for this simple request
Hello. Would you help with this please. Haven’t managed to use this theme since I purchased it way back in 2023. Need to now use it and this issue is honestly frustrating me
Hello @odingofelo,
I have reset the theme purchase code for you. Now you can use the same purchase code for the new site or domain to activate the theme again.
Regards don-themes.
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Thank you. I appreciate this.
Most Welcome
Kindly reset licence i have sent you email using bidhi.saklani@gmail.com and send you all proof
Hello @bidhi,
I have found 2 licenses registered to your email. Can you please tell me which license I should reset from the below sites:
https://www.vejovissurgicals.com https://lightpink-anteater-818759.hostingersite.comRegards don-themes.
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Remove Both
Hello @bidhi,
I have reset only one license for this site: https://www.vejovissurgicals.com/
On the other site, the license and theme are activated, and that site is also live, so I am unable to reset the license for the live site.
Regards don-themes.
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Anyone else having issues with Riode theme and Elementor not playing well together? My sites have been able to be edited for over 24 hours (I have a ticket #57952 bit no word back from their support as yet) and looking for answers.
Hello @crossh,
Sorry for the inconvenience caused. We are aware of this issue with the latest update of Elementor. We have already reported this to our development team, who will investigate and resolve the problem in the next theme update. In the meantime, you can continue using the previous version of Elementor, which is functioning properly.
Please navigate to the Elementor >> Tools >> Version Control >> Select the 3.28.3 and click reinstall.
Regards don-themes.
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Hi,
I am trying to register my account for D-Themes support for the Riode WordPress theme, but when I attempt to confirm my email, I receive the following error: “403 Forbidden – attempting a prohibited action.” As I cannot confirm my email, I am unable to create a support ticket.
Also tried sending and email to the address provided in “Having problem with register? Contact us Here” on D-themes support page and got no response
Could you please help me resolve this issue?
Hello @anialfano,
We have received your ticket, and now the email has also been verified on the support forum. No,w please continue the conversation on the ticket in the support forum. Your ticket ID is: 56270
Regards don-themes.
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am unable to update the riode core, please what is the problem, have sent several support ticket no reply
Hello @Bervidson,
We apologize for the inconvenience caused. Could you please share your ticket number here so that we can check it? We have responded to almost all the tickets regarding the Riode theme.
Thank you for your patience.
Regards don-themes.
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Hello guys, Do you plan to update the theme to WCAG compatible?
Hello @Isudjisu,
Currently, this feature is not on the compatibility list. However, our development team has taken note of it and will consider adding it in the future if deemed necessary.
Thank you for your understanding and patience!
Regards don-themes.
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Hello, after update Riode core, I have this error, can you pls help me a little bit ?
mod_fcgid: stderr: #0 /var/www/vhosts/729258600.linuxzone202.grserver.gr/komvostabaki.gr/wp-content/plugins/riode-core/elementor/widgets/widget-banner.php(41): riode_elementor_banner_controls(Object(Riode_Banner_Elementor_Widget))
Hello @creativegreg,
Please contact us through our support system. Include your site’s WP Admin URL and credentials so we can assist you effectively.
Regards don-themes.
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Dear Support Team
I am encountering an issue with my WooCommerce website. When I add internal and external links to my product descriptions, posts, or pages, the linked text does not display in a different color or style. As a result, it becomes difficult to distinguish linked text from regular text.
Could you please guide me on how to ensure linked text is visually differentiated? I would appreciate any suggestions, such as adjusting CSS or settings, to resolve this issue.
Thank you for being so supportive. Best regards, Abdul Halim
Hello @AbrarHA,
We have resolved your issue and responded to support ticket #30921. Please check our reply there and respond to the ticket accordingly.
Regards don-themes.
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Hi, I paid for extended support last year (I have 5 months left) and have been emailing (Aizaz) recently with four small things I want to adjust/fix and I no longer receive any reply via email. Two things appear to have been addressed but I have not been contacted to confirm this and no answer on the other two. Your support has been highly valuable to me this last year or so whilst building my site (I’ve given you a five-star review!) and I’m almost there with it so I’m a bit concerned by your no contact all of a sudden. My issues are with the social share buttons on pages and products.. Please can someone help if Aizaz is uavailable?
Hello, @bebopmandaz,
Please do not email and create a support ticket via our support system here: https://d-themes.com/support so that we can have a look into it for you on your site and help you out accordingly.
Regards don-themes.
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Ok, I tried to do that but your support site has a critical error on it when I try to create a ticket. Can you fix please?
Hello, @bebopmandaz,
I have verified your email and sent a password reset link to your inbox. Please check your email, follow the instructions, and try logging in with the new password. Afterward, attempt to generate a support ticket and let me know the outcome.
Regards don-themes.
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I am having a problem.
1. When I use horizontal menu with the option ot toggle on mobile, I only get “link” as the menu name instead of the hamburger option. Also, this link does not display the items on mobile.
2. When I choose horizontal on desktop, there is no breakpoint where the horizontal changes into toggle/hamburger for smaller devices.
I don’t know why am having these issue because this is the second time I am using your theme and did not have similar issues the first time.
Hello, @eejaystephens,
Thank you for reaching out.
Could you please contact us through our support system? Kindly provide your site’s WP Admin URL and credentials so we can investigate and assist you further with the mobile menu issue.
Regarding the horizontal menu on the desktop, when you hover over the device’s resolution option, you’ll see the exact ratio at which the menu changes to a hamburger. You can refer to the following image for more clarity: https://ibb.co/2gScbPx
Let us know if you have any further questions!
Regards don-themes.
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Hi, I have a pre-purchase question. Is the theme compatible with Slider Revolution, Tour Master and G-Translator plugins ? Thanks.
Hello, @dlombardini,
Thank you for your inquiry! Currently, we have not officially tested the theme with the Tour Master, or G-Translator plugins, and they are not included in the list of officially compatible plugins. While the theme may work with these plugins, we cannot guarantee full compatibility or support. We recommend testing them on your website before fully implementing them.
However, Revolution Slider is the theme pre-packaged plugin and compatible as well, and we saw on some customers sites, they are using the G-Translate plugin as well on their sites with our theme.
Please feel free to reach out if you have any further questions!
Regards don-themes.
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Hi, I bought this theme a few months ago, when I reinstalled WordPress on the same domain as always, I couldn’t activate it again, can you help me?
Hello, @jpronino,
I confirmed your theme purchase code is not used on any of the sites, so you can try to re-register it again, if the issue still persist then please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out.
Regards don-themes.
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Hi there, I think I have bought this Theme from you by mistake. I though I could use various different Demos/Themes from this Multipurpose for different clients? I seems the License is only for any one Demo/theme. This has not been activated. Kindly refund me. Thanks.
Hello, @arvmeister,
Please note that a single license is valid for one live URL only, as per Envato’s policy. This applies to all themes on ThemeForest, so we recommend verifying this with Envato as well.
Regarding the use of multiple demos on the same site, you can import one demo at a time. However, if you’d like to use additional demo sections, you can do so through Riode Studio. For more details, please refer to the theme documentation here: [Riode Studio Documentation]: https://d-themes.com/wordpress/riode/documentation/?post_type=&s=studio
Regards don-themes.
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Hi there ! Is it possible to have a catalog mode without add to card and price ?
Hello, @parispap,
I would like to know how you enabled this feature.
Are you using a plugin that has specific options available for it?
If not, we can try using CSS. Please get in touch with us through our support system and provide your site details.
We will check and give you the best possible response.
Regards don-themes.
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I havent enable any plugin I just ask if your theme has this option…
Hello, @parispap,
We apologize for any inconvenience this may have caused. Unfortunately, there are currently no available options for the features you are looking for. Customization will be necessary to achieve your desired results, and we only provide dedicated support for issues related to Theme Options.
If you’d like to use a third-party plugin of your choice, please feel free to do so. Alternatively, you may consider paid customization service.
We appreciate your understanding regarding our limitations.
Regards don-themes.
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So you dont include a catalog mode in your theme right ?
Hello, @parispap,
Yes, you are right. Unfortunately, there is no option to do this at the moment. We appreciate your kind suggestions and will ask the team to consider them for the next major theme update.
In the meantime, you can use the theme-compatible plugin https://wordpress.org/plugins/yith-woocommerce-catalog-mode/ or choose another one based on your needs.
Thanks again for your helpful suggestions!
Regards don-themes.
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everything’s great
Sound’s Good! 
I just bought the theme and i installed it to my website. I wish to import demo data, but there is nothing in documentation on how to do that and i clicked on everything in WP and tried to find anything what would let me do that…without any success. Please, tell me how to import Demo data (theme). I need a manual on where to click as like i said, it is not indocumentation and i spent last hour trying to find out. This should help others as well as i don’t believe i am alone. Thank you in advance.
Hello, @LucasKarban,
We have already replied to your support ticket #48245, please check back our reply there and then reply back to the ticket accordingly.
Regards don-themes.
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Hello, I purchased this theme and used it on a site in 2021. Now for a few months the site has been placed under construction. I decided to rebuild the site after resetting and deleting the entire content but everytime I enter the purchase code I kept getting error message. But when I remove a single digit from the code it tells me code is invalid. I need urgent help please. Thanks
I think I know what the request should be.
Could you reset my license/purchase code because I have updated my domain and I need to use it, thanks
Hello, @eejaystephens,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards don-themes.
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Thanks
Oh no, all plugin installation showed ajax error and demo import failed. Kindly help
I just did a WP re-install. Kindly reset the code one more time please. Thanks
Hello, @eejaystephens,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards don-themes.
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Same problem. I got Fatal Error on the website. My site doesnt work at all. It has been like this since last update 01.10. www.creds.no
“Riode This theme failed to load properly and was paused within the admin backend.”
Hello, @kennethenersen,
Could you please reach out to us through our support system? Just provide your site’s WP Admin URL and credentials, and we’ll be happy to take a look and assist you.
Regards don-themes.
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Hi, could you reset my license because I have updated my domain and I need to use it, thanks
Hello, @lucian2016,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards don-themes.
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Hello, I entered the license on my new website but the page crashed when updating the core and the issue. Could you tell me what is the cause or what I should do? Thank you. my web is https://bunnystores.com/
In the meantime I will have to restore it to a previous point but I want to update my theme and the core river
Hello, @lucian2016,
Thank you for your report! We will investigate the issue in our theme and work on a fix as soon as possible. We appreciate your patience.
Regards don-themes.
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thank you my friend
You’re Most Welcome!!
i get same problem like you @calzadosfal, after install theme, i can’t active it or live preview, what can i do?
Hello, @fathan_295,
Thank you for your report! We will investigate the issue in our theme and work on a fix as soon as possible. We appreciate your patience.
Regards don-themes.
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