23249 comments found.
I am trying to figure out why my website is so large when I check out the file usage it says: porto_merged_resources is using 85+ GBs is there a reason for that and it there a way to prevent that?
Hello, @TriadMarketing,
Please try to check and uncheck the option “Merge javascripts and stylesheets” under Porto >> Speed Optimization Wizard >> Advanced: https://postimg.cc/R6zYr4nt
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Okay and will it remove the amount of data already stored? Also, it looks like the theme is saving all uploads in a ton of sizes. Is there a way to prevent that because that is causing a lot of storage?
Hello, @TriadMarketing,
After unchecking that option please navigate to Porto >> Tools and do the following actions:
1. Compile all css & Clear merged css and js (Compile CSS)
2. Porto cached data (Clear cache)
3. Plugin transients (Clear Transients)
4. Studio Block transients (Clear Transients)
5. Refresh templates information (Refresh Templates)
6. Refresh Templates' display conditions (Refresh Conditions)Regards, P-THEMES.
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Hello,
For the Breadcrumbs section, I want to organize it using a different image for each page. But I can’t find the place where I will intervene in this section, can you help me with this issue.
https://prnt.sc/wnaO-qcW-cASHello, @Erdi05,
Could you please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out.
Regards, P-THEMES.
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How to get rid of all demo products and categories?
Hello, @stemalo,
To remove products and product categories, go to WP-Dashboard >> Products, then WP-Dashboard >> Products >> Categories, and delete them from that section.
Regards, P-THEMES.
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Isn’t there a button “remove demo data”? On another theme I saw this.
Hello, @stemalo,
To do this, follow these steps:
Go to Porto > Setup Wizard > Demo Import.
Click on the demo you imported.
A popup will appear with the message: "We recommend removing the installed demo before importing a new one." Click OK.
Another popup will appear asking if you want to remove the demo data. In this popup, only check "Products" and then click Remove Demo Content.
Here's a screenshot for reference: https://postimg.cc/QF9x6J3zRegards, P-THEMES.
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On one of the demos, the shop by category drop down menu, does it give me the option to either choose or download the mini images, icons next to the options?
Hello, @jagersociety,
I apologize, but I didn’t fully understand your point. Could you please elaborate on your question in more detail? If possible, including a URL and screenshots would be helpful for my understanding, so I can assist you better.
Regards, P-THEMES.
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Hello Team, Please reset our Key.
Regards
Hello, @scriptfeedsdev,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards, P-THEMES.
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Hi, I need to reset my purchase code, i was activated my theme to one of my domain.. the domain and hosting is expired. now i am not able deactivate it for that domain, please help me by reset my purchase code. Thanks.
Hello, @QuanSEO,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
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Hey team,
quick question
I am from Trinidad and Tobago, How do I get your theme to show my currency symbol that I selected in the Woocommerce. It has the currency symbol which is TTD but I don’t see it on products archive or single page
Hello, @kieljoseph84,
The currency and its symbols are managed by WooCommerce, and our theme does not affect them. We recommend reading and following the instructions in these articles, as they may help you resolve your issues.
https://woocommerce.com/document/change-a-currency-symbol/
https://www.cloudways.com/blog/add-custom-currency-symbol-in-woocommerce/
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Hi,
I would like to know if there is a way to duplicate / copy a premade block in the templates builder from a demo so i can edit the copy and always have the original to look back onto?
Hello, @abramt,
If you’d like to copy and utilize the pre-built blocks from various demos, you can take advantage of the Porto Studio feature. This allows you to import any demo or section to your site based on your needs. For more details, please check our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/porto-studio/
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Hi! Is there a way we can improve the look of the Pop Up so that the close button looks better? Here is a screenshot of our current Pop Up: https://ibb.co/qnQXCmD
Hello, @ShibcaDesign,
You can enhance it further with Custom CSS. Please share the URL of the page you’d like me to review, and let me know your specific requirements for the changes. I’ll be happy to provide a Custom CSS solution for you!
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Hello,
In shop 28 menu, there is Main menu that appears on desktop.
https://postimg.cc/VJb1Jpb9But when i browse my site on mobile, The main menu still appears side by side with mobile menu
https://postimg.cc/LqKSLDzcHow to hide the navigation menu from mobile and tablet and kept only mobile menu
Hello, @Organd,
The menu isn’t visible on our mobile end; it’s an issue on your site. To investigate further, please contact us through our support system and provide your site’s WP Admin URL and credentials. This will allow us to look into the matter and assist you.
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Sorry for the next question.
When I create a new page (Elementor) I always see this menu bar. (the black bar) How can I remove this menu bar permanently?
I have really looked a lot but I can’t find the option to remove this menu bar.
https://postimg.cc/Yv8fpmY2Hello, @Rembrandt_Lights,
The bar you’re referring to is the default Elementor bar, not part of our theme. To learn how to modify it, we kindly recommend checking the official Elementor documentation here: https://elementor.com/help/elementor-top-bar/
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Hi , Thanks for puting me in the right way. Sometimes thing could be that easy 
On top of page in Elementor edit choose Page Settings, then choose on the left side for Elementor Canvas.
Many thanks again !!
Hello, @Rembrandt_Lights,
You’re very welcome! I’m glad I could help. If you have any more questions or need further assistance, feel free to ask. Happy editing!
Regards, P-THEMES.
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Hello there, I am new to Porto theme, I have installed the theme, also selected my choice of Demo and I have added some products and other details but how can i change the Read More showing on my all my Products when i hover the mouse on it to ‘ADD TO CART’ button?
urgently and seriously waiting for your response on this pls
Hello, @xclusivelab,
If you are using the “Catalog Mode” then please make sure that you have turned ON the “Add to Cart” from there, please refer to this screenshot: https://postimg.cc/QBbmfb8S
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Wow? Nice one from Porto team. I love your quick response. Greater you go Porto team! Amen. Though, I later deactivated one ‘Dokan plugin’ or something when I saw an error message on my top side of the WordPress dashboard that is not making my site to work normally, and it shows immediately.
But now, I am seeing the ‘Add to Cart’ Button and ‘Buy Now’ Button there. How do I remove the Buy Now button beside the Add to Cart and leave only the ‘Add to Cart Button’ there?
Secondly, if I wish to add Paystack to it as the payment gateway, how do i go about it sir/ma?
And lastly, how do I change the colour of the ‘Add to Cart Button’ from to my choice colour?
That’s all for now sir. Will appreciate your response.
Hello, @xclusivelab,
Please reach out to us through our support system with your site’s WP Admin URL and credentials. This will allow us to assist you more effectively. Thank you!
Regards, P-THEMES.
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But How do I go about this? I thought this page is also from you
I need your response to my last request message to you
Hello, @xclusivelab,
Please be aware that we only offer support for pre-sale inquiries and minor issues. This platform is not designed for extensive or complex problems. For those, we have a dedicated support system, and we appreciate your understanding.
To remove the “Buy Now” button, we need to examine your site to identify its source. Please provide your WP Admin URL and credentials through our support system so we can assist you effectively.
For adding Paystack, we recommend exploring third-party plugins or implementing custom code.
Regards, P-THEMES.
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Thanks for your feedback. Well Understood! Appreciated!
I already gone through the theme and I have resolve all I asked for but the only thing I need support for is just one and I want to ask one question also. In the Shop page, how do I locate where this section that contain this is: – - High Quality | Easy to Use | High Price | Low Price | Comfortable | Fashion Design | Clear All. I have been trying to find it but i didn’t see it.
And lastly, IS THERE ANY LINK OR INTERPHASE FOR THIS SAME PORTO THEME THAT CAN BE GIVEN TO MY CLIENT FOR EASY PRODUCTS UPLOAD WITHOUT LOOGGING INTO THE WORDPRESS DASHBOARD SO THAT SHE WONT GO TAMPER WHAT SHE IS NOT SUPPOSED TO TOUCH AT THE WORDPRESS BACKEND? PLEASE DONT TURN YOUR BACK ON MY QUESTION.
Hello, @xclusivelab,
1. These tags are generated by the Alpus AI Product Review plugin. To modify or disable them, go to Alpus Addons >> AI Product Review Summary >> Tags. For reference, please see this screenshot: https://pasteboard.co/VJB5xfSGnTtm.png
2. Unfortunately, our theme doesn’t offer an option for this. You may want to search online and explore third-party plugins that might better meet your needs.
Regards, P-THEMES.
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Is there a demo with WCFM Marketplace plugin for elementor.
Hello, @levosys28,
Thank you for your interest in Porto WordPress!
We do have a demo specifically designed for the WCFM plugin, which you can view here: https://www.portotheme.com/wordpress/porto/shop22-wcfm/
Additionally, all our shop demos and other demos are compatible with the WCFM plugin, so feel free to choose any that best meet your needs.
Regards, P-THEMES.
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Hello, @Rembrandt_Lights,
That is just the notification for the Menu that still needs to be created, and it will only show to the administrator.
And also if you wish to remove it you can try to disable the “Development Mode” under Porto >> Theme Options >> General: https://postimg.cc/Jswr0YCB
OR try to delete the Menu element under Header Builder.
Regards, P-THEMES.
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Ok, thanks !!
You’re Most Welcome!!
Hello,
In shop 28 footer, There is Payment methods, So when i try to edit it with Elementor, i see HTML code for calling icons like this photo:
https://postimg.cc/YhFLJx2LNow i want to replace the Verisign icon with another one, How and where to do that?
Hello, @Organd,
You have to check and find the icon you want to replace in FontAwesome and then use its name in that code as I did here: https://postimg.cc/zLdHTf3b
You can look for icons here: https://fontawesome.com/
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Hello, why are the texts pasted into WordPress posts no longer formatted correctly? I used to use the Porto theme, but I didn’t have this problem. Now, every time I make a post, I have to manually edit the codes and tags. When I change to a default WordPress theme, the posts are formatted correctly. Here are the screenshots.
Porto theme: https://freeimage.host/i/2BYHC41 Defaut Theme: https://freeimage.host/i/2BYJDg9
Thank you
Hello, @Adans-1980,
We have to check the situation on your site, we kindly request you to please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out.
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Hi Porto, I need in my categories pages (site: www.candleart.es) appears the button add to cart. Can you do it for me? I don’t know how to manage it. example: https://www.candleart.es/velas-ritualizadas/
Joaquín This is the history messages I have:
Joaquim_ Purchased Supported
about 2 months ago Flag Hi Porto, Just for asking, is not appearing the Add to cart button here: in the categories: https://www.candleart.es/velas-ritualizadas/
I have other webpage that yes, appears with Porto.
thanks,
PT-Support2 PT-Support2 Author Team
about 2 months ago Flag Hello, @Joaquim_,
That is because you have set the button as display: none; so you have to find and remove that code from your site and it will resolve your issue, that code might be in the category or in Custom CSS section, please refer to these screenshots: https://postimg.cc/dLMP1KBn https://postimg.cc/Lnzdg0QS
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Hello, @Joaquim_,
Could you please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out.
Regards, P-THEMES.
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Hello!
I am using wp-rocket, but it seems to be the cause of full CPU and Ram. Is there any solution to this problem? Please help me!
Hello, @alexpeterlong,
If WP Rocket is causing high CPU and RAM usage on your WordPress site, here are some steps you can take to troubleshoot and optimize its performance:
Check Compatibility
Ensure that WP Rocket is compatible with other plugins. Incompatibilities can lead to performance issues.Review WP Rocket Settings
Caching: Make sure that the caching options are properly configured. Avoid aggressive settings that may strain your server.File Optimization: Check the settings for minification and concatenation. Sometimes, these features can cause issues with specific themes or plugins.Database Optimization: Use the database optimization feature cautiously, as it can sometimes cause high server load.Exclude Certain Pages or Scripts
Exclude specific scripts or pages from being cached if they are resource-intensive. You can do this in the WP Rocket settings under “Advanced Rules.”Increase Server Resources
If your hosting environment is limited, consider upgrading your hosting plan. More resources can help handle caching and traffic better.Consult WP Rocket Support
If you continue to experience issues, reach out to WP Rocket’s support team for assistance. They can provide insights specific to your setup.Regards, P-THEMES.
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Hello Porto
How to make a left Vertical Sticky tab, and add many suctions in it, like you made in this page:
https://postimg.cc/DSpvvGPL https://www.portotheme.com/wordpress/porto_landing/whats_new_7_2.htmlYou see in the left (Woocommerce Features, Main Features, Mini Features, etc…)
Hello, @Organd,
Unfortunately, the option to import, copy, or create in that section is not available at the moment, as it’s only part of our demo site and was custom-built.
However, if you’d like to see this feature added to the theme in the future, please submit your suggestion as a feature request on our forum here: https://www.portotheme.com/forums/topic/feature-request/
Our development team will review and consider it for upcoming updates.
Regards, P-THEMES.
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Hi, do you have any plans for a Shop Demo 18 refresh? It’s the only dark shop I’ve been using since 2019
Thanks
Hello, @YanekenDev,
Our team is currently working on the new theme update, and we’ll be updating the remaining demos soon. Stay tuned for more!
Regards, P-THEMES.
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