6674 comments found.
Hello,
I love this theme and your work.
but I have import single product page from predesigned templates. but after design, when I am trying to edit it, it showing error “There has been a critical error on this website. Please check your site admin email inbox for instructions.”
after click on edit it show white plain as readable page, no CSS or theme anything
I can share screenshot you
Hello rajveer0172,
Thank you for contacting us and for using XStore.
To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including screenshots and your admin access. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
Thank you for choosing XStore, and we look forward to assisting you soon.
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The 8Theme Team
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It’s 5 days now and the theme is still broken. The only 2 patches provided cannot be applied, and people with store that sells and have traffic suffer badly from this, not to mention SEO wise.
Cache was disabled on all points including server side and CDN, 3rd party plugins been disabled, but still they cannot be applied. Says Applied for as long as 5 min before they are available again to be applied.
I have no support cause it’s expired and I am not intended to pay for it. The theme should be updated regardless for all licensees.
Hello, Yossefelbaz,
Thank you for contacting us and for using XStore.
An update for the theme will be released shortly. Next time, we recommend checking the changelog to ensure compatibility before proceeding with the WordPress update – https://xstore.8theme.com/update-history/
If you are unable to apply the patches, please ensure that the theme is activated using the purchase code in XStore > Welcome Panel.
In case the patches indicate they have been applied but the “Apply” button becomes active again, kindly follow the solution provided in this topic: https://www.8theme.com/topic/white-screen-when-update-elementor-and-elementor-pro-nd-dont-apply-patch/#post-415211
We hope this information is helpful.
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The 8Theme Team
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Thank you for your reply, I have successfully applied the patches with your snippet. Is there any estimated time for the new update? The site is broken in so many places. Thank you.
Hello, Yossefelbaz,
You’re welcome!
We are pleased to inform you that version 9.4.5 of the XStore theme is now available. You can find the update details and instructions at the following links: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/ https://xstore.8theme.com/update-history/Please remember to clear your cache after completing the update.
As there are no known critical issues with this release, we kindly ask that you avoid using non-specific phrases such as “The site is broken.” Instead, please provide a detailed description of any issues you encounter. This will allow us to assist you more effectively or explain why the theme may not be the cause of the problem on your site.
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Quick update.
All good here after updating the core plugin and the theme.
Thanks again!
Hello, Yossefelbaz,
You’re welcome!
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The 8Theme Team
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Do you support custom product tab? If so, can I build the custom product tab with Elementor? Also, do you support quantity based pricing?
Hello, Wzheng163,
Thank you for your interest in our theme!
1/ Yes.
2/ Static block created using Elementor can be used inside product tab.
3/ https://www.8theme.com/documentation/xstore/xstore-features/how-to-setup-booster-sales-quantity-discounts/
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The 8Theme Team
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Linked Variations how to display attribute B first and A 2nd As i want
Hello, Benkia365,
Thank you for contacting us and for using XStore.
To display attribute B first and attribute A second in WooCommerce product variations, you need to adjust the order in which the attributes are presented on the product page, for example – https://gyazo.com/b7172853d21d57ca5cbee6919c803b9f
Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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When is the next update available. Version 9.4.4 is not compatible with WordPress 6.7
Hello, favaravid,
Thank you for contacting us and for using XStore.
We kindly ask you to apply the patch we have provided. Detailed instructions on how to use the XStore patcher can be found here: https://xstore.helpscoutdocs.com/article/158-how-to-use-xstore-patcher
Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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The 8Theme Team
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It’s not only the styles of Theme Options that are broken but the language as well, on cart page, mini cart and other places…
Hello favaravid,
Thank you for your response.
We kindly recommend waiting for the next official theme update on the matter. It will be released shortly.
Additionally, To assist you effectively, please create a topic on our support forum and provide all the necessary details about your request https://www.8theme.com/forums/xstore-wordpress-support-forum/
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The 8Theme Team
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I wonder if there is a Gutenberg version now?
Hello, WeiLaiKuai,
Gutenberg is the default WordPress editor, replacing the previous classic editor. It allows users to create and design content using individual blocks for text, images, videos, and other site elements through a drag-and-drop interface, offering enhanced flexibility and design capabilities. You can find its latest version online. While it is not part of our theme, some of our clients have successfully used it, while others prefer WPBakery or Elementor.
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The 8Theme Team
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Do you have Gutenberg’s ready-made templates? I just bought them.
Hello, WeiLaiKuai,
Unfortunately, we have not created our own templates on Gutenberg.
If you are using Gutenberg, please ensure that the “Disable Gutenberg styles” option is turned off in Theme Options > Speed Optimization.
Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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Where I can find some info. on woocommerce single product page layout builder?
Hello, Wzheng163,
Thank you for your interest in our theme!
We are pleased to present for your review the XStore Single Product Builder with Elementor – https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/
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Hello there, I’m also wondering, is it possible to update to the latest version of WordPress 6.7? Is it compatible?
Thanks
Hello, Megapublicidad,
Thank you for contacting us and for using XStore.
We kindly recommend waiting for the next official theme update on the matter. It will be released shortly.
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The 8Theme Team
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Hello,
Presale question. Is your theme compatible with YITH Points and Rewards?
I need this functionality on my website.
Thanks,
Hello, GJHeath,
Thank you for your interest in our theme!
We regret to inform you that XStore has not been officially tested with the mentioned plugin, and as such, we are unable to provide a definitive response at this time.
However, you are welcome to purchase the theme and test it over the next three days. If it does not meet your expectations, we will be happy to issue a refund.
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The 8Theme Team
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From January 2025, all websites in Europe must be barrier-free. This means that the font can be enlarged, text can be translated into speech, and the background color can be changed by users, e.g. more contrast for visually impaired people.
Have you already planned an update for this?
regards
Hello, PJone,
Thank you for contacting us and for using XStore.
We recommend using the following plugins for accessibility: - WP Accessibility - One Click Accessibility - WP Accessibility Helper (WAH)
Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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Hi,
I recently updated the xstore and woocommerce version to the latest one and upon updating got this warning in the backend
ℹ️ WooCommerce installed and activated the Legacy REST API plugin because this site has the Legacy REST API enabled or has legacy webhooks defined. More information https://monosnap.com/file/vyIXi4MNk9zsD3O4OxusRFxJBCt1MsIs there some dependency on using legacy rest api in theme or core plugins ?
Hello, Radiant_Health,
Thank you for contacting us and for using XStore.
Please kindly review this article from the WooCommerce plugin: https://developer.woocommerce.com/2024/03/21/the-legacy-rest-api-plugin-will-be-automatically-installed-in-woocommerce-8-8/ We do not have any involvement with the REST API.
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The 8Theme Team
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Hello, Cash on Delivery option is not visible despite being active. Please help.
We solved this issue.
Hello,
Thank you for contacting us and for using XStore.
We are glad to hear that you have resolved the issue on your own.
Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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The 8Theme Team
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Hi…i have an issue with my site, once i customised the contact form it has stopped sending me mail…how do i contact support for this please?
Hello, Muduser,
Thank you for contacting us and for using XStore.
Do you use the Contact Form 7 plugin? Here is a link to their support forum – https://wordpress.org/support/plugin/contact-form-7/
Additionally, here is a link to our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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The 8Theme Team
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My category filter and manufacturer filter in side bar filters wont work. They display old categories and numbers that is not valid any more. For ex: I have category name ONE in woo commerce, and old delited category name TWO… My filters show this TWO who is deleted… I clered cache and try in many browser, every time is the same.
Please, I need to this ASAP! Tnx.
Hello, Clarck85,
Thank you for contacting us and for using XStore.
WooCommerce > Status > Tools > Regenerate the product attributes lookup table and clear WooCommerce transients.
To assist you effectively, please create a topic on our support forum https://www.8theme.com/forums/xstore-wordpress-support-forum/
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The 8Theme Team
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Iam do that, but no result… I Will create topic
Hello, Clarck85,
Thank you for your cooperation and we look forward to hearing from you soon.
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The 8Theme Team
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Hello, fantastic theme! I can not display menu mobile (hamburguer), any solution please?
Hello, Bluefactorystudios,
Thank you for contacting us and for using XStore.
To assist you effectively, please create a topic on our support forum and provide all the necessary details about your request https://www.8theme.com/forums/xstore-wordpress-support-forum/
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Hello! Is it possible to compare specific product specifications in the XStore product comparison feature? Additionally, can the parameters used for product filtering also be included in the comparison options? Thank you!
Hello, Romzetto,
Thank you for reaching out to us.
To assist you effectively, please create a topic on our support forum: https://www.8theme.com/forums/xstore-wordpress-support-forum/
Thank you for your cooperation and we look forward to hearing from you soon.
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The 8Theme Team
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The link you provided doesn’t work…
Oops! Page not found Sorry, but page you are looking for is not existing. Please try again
Return to home page
Hello, Romzetto,
Please find the new link to our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
Alternatively, you may visit our website at https://www.8theme.com/ , register your account using your purchase code, and then click on the “Submit New Topic” button to post your query.
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The 8Theme Team
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This gives an error and the SSL problem does not appear.
There was an error with the API request call. This is a common problem caused by an SSL certificate. Please check it here. If your certificate does not exist or has errors, please contact your server provider.
Hello, Woiscoartcraft,
Thank you for contacting us and for using XStore.
To assist you effectively, please create a topic on our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Thank you for your cooperation and we look forward to hearing from you soon.
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The 8Theme Team
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I want you to install this theme in my subdomain and do all the development work when this site is fully ready then I will move it to my main domain but it is separately in a separate domain do I have to pay extra for domains
Hello, arifkhancsebd,
Thank you for contacting us and for using XStore.
You need to re-activate the XStore theme, please navigate to the XStore Welcome panel > unregister theme on (subdomain) and then enter your purchase code on (a separate domain) to register again.
Additionally, XStore provides the option of 1 live site licensing and 2 staging site licensing for testing purposes per purchase code. Read more – https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/
We hope this helps. Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum https://www.8theme.com/forums/xstore-wordpress-support-forum/
Warm Regards,
The 8Theme Team
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Thank you for your valuable respone
Hello, Arifkhancsebd,
You’re welcome!
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The 8Theme Team
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Hi, I’m having problems with the product images on shop page.. Can you please tell me how can I set-up all images to show like the first two in the screenshot – http://prntscr.com/cq0opz because the little squares ruins the model and clothing pictures. How can i fix this?
Hello, smarketingmx,
Thank you for contacting us and for using XStore.
The shop page is related to how the images are displayed based on the WooCommerce settings. Here’s what you can do to fix the product image size:
Check WooCommerce Image Settings: Go to Appearance > Customize > WooCommerce > Product Images and adjust the Thumbnail width. You need to set – https://prnt.sc/05ExiCPvq6Zw Once you’ve updated these settings, you need to regenerate your thumbnails.
Regenerate Thumbnails: After changing the image size, install and run the Regenerate Thumbnails plugin to ensure all images are resized correctly. This will help remove the blurriness caused by mismatched image dimensions.
Use Consistent Image Sizes: Make sure all your product images are of the same size to avoid distortions during resizing. Before uploading, use a graphics editor to adjust and prepare your images to fit the same dimensions.
If these steps don’t resolve the issue, feel free to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum https://www.8theme.com/forums/xstore-wordpress-support-forum/
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The 8Theme Team
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One of the newest updates has caused Elementor Pro forms to stop functioning, especially on mobile phones which is almost 100% of the traffic.
I have a form that works great on desktop, but on mobile nobody can submit, so I have noticed at least 100 people that have tried to submit a form on their phone and it just does not work. The page just refreshes and no data shows up in Elementor > Submissions, they also don’t get added to Mailchimp account either.
Hello, tyriekm,
To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including URL, screenshots or video of the problem and temporary admin access. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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