39262 comments found.
How to create a post or page content box carousel in Avada’s Fusion Builder? We’ve been using the Avada theme on our two websites for the past eight years.
Example Img: https://prnt.sc/XwH08YvXDH07
Hello @nerocd
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
Enjoying this theme; however, I’ve purchased two licenses and only one Item purchase code is available for download. How to I receive my second purchase code to use on a secondary website?
Hi
All your purchases will be listed in the ThemeForest account. (including the new purchase code). Please do refer the link here
Thank you
Aloha! I need assistance with a getting an API Key for this theme so I can register it in my back office & I am also have trouble with saving the updates I do in my back office. Here are examples of the updates that are not changing: 1. I changed the url of the social media links & clicked save, but nothing happens. 2. I tried to delete the image uploaded for my header, but it won’t delete. 3. I changed the color for my header & the updated color shows as my selection, but nothing changes on my actual website.
Please advise on how i can get the API code & my back office to update properly.
Hello @sgibiz
The API Key update method isn’t required anymore and since the theme is asking for that, it does appear you are on a very older version of Avada, we will strongly recommend you to update first following the instructions for manual update method here => https://avada.com/documentation/how-to-update-the-avada-website-builder/#toc_The_Manual_Update_Methods
If you need further assistance with this, kindly open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
The manual update didn’t work. I tried it multiple times.
Hi,
As the live chat area is meant for presale queries, for your issue you can reach us directly via the form on the following page and explain your issue and we’ll get back to you as soon as possible: https://avada.com/contact/#contact
Thank you. – Abbas
Question.. is avada Better than betheme? What distinguishes avada on betheme. I’m just asking, but I found tha demo sites on betheme is more 700 site And distinctively developed with 59 $ and avada them is just 100+ old websites design 70$ .. Is there an explanation? I apologize but I want to know who is better to buy it
Hi there
It will come down to your personal preferences. Naturally, we will say that Avada is better than Be Theme, and they will say that Be is better than Avada. Our history in sales, support, and dedication speaks for itself.
Regarding prebuilt websites, we have an in-house design team focusing strictly on quality over quantity. In addition to prebuilt websites, our team also provides Avada Studio creative content > https://avada.studio/
Thank you, MB
Is it possible to import something from another ready-made style to another style? Is there a video that explains this? Thank you.
Another question: Does the license give me ownership of everything forever or do I have to buy other add-ons to work?
Hi
1) You can import Avada studio/prebuilt content and change it as needed
2) Avada license is valid for life and there are no addons needed to be purchased for the Avada theme to work
Thank you, Shaminder
If I tried it for less than a month and did not like it, can I get my money back or is there a specific period for trying it since you do not have the option to try your own control panel?
thanks you again 
Hello @unitedonweb
Regarding the Refund, We do not set the terms and conditions for refunds, they are set out by Envato exclusively => https://themeforest.net/page/customer_refund_policy
Thanks
-Ammar
hello is there backup and restore To retrieve contents and modifications After the theme change? I mean if I modified the design on the template And then I downloaded another modified template Are there ways to get back?
Hello Unitedonweb
You can always take a backup as mentioned in our document post here => https://avada.com/documentation/backing-up-your-site-and-global-options/
Thanks
-Ammar
We purchased avada theme. we have dublicate h1 tags in post pages.
Sample post page:https://peranet.com.tr/pazarlamada-yeniden-hedeflemenin-gucu/
I ve disabled the yoast and whml plugins, didnt fix it. İt seems like there is somthing wrong with avada editor. Can you help? Thanks
Hello @serdarangun
I can see that, it is because you are using multiple H1 tags and some instances are hidden using visibility options in Avada, however the code is indeed a part of page, if you want to not render the code (duplicate h1) this will require you to use rendering options on the container inside which the H1 is added.
You can read more about our Rendering Options here => https://avada.com/documentation/how-to-use-rendering-logic-in-avada/
If you need further assistance with this, kindly open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
Thank you for quick reply. Duplications occurs in post title section. Can you point the place where should I use the render options? Layout section?
Hi
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
Why my user name and purchase code not accepted saying could not verify I don’t have it installed anywhere
Hello @BritTraining
We will need to take a closer look into this, the purchase code should be registered fine as far as its not used anywhere else, with that being said we will need you to kindly open a support ticket with our team if you already have a support account so we can sort this out.
Click Here to Get Avada Support
Thanks
-Ammar
I’m went to Manage Licenses to switch to a different url but the link icon is missing from both the Domain and Staging. I tried in both Safari and Chrome.
Hi,
As this area is meant for presale queries/generalities, for your issue you can reach us directly via the form on the following page and explain your issue and we’ll get back to you as soon as possible: https://avada.com/contact/#contact
Thank you. – Abbas
Here’s a weird scenario: when using the “Recent Posts” element, the meta font color (for texts that are NOT links) is set by the .meta CSS class to #333. It seems like we can’t change this color in settings. I can’t find a place to edit this color in the element settings either. And it’s really annoying when you have the background color to something similar to #333 ( here’s a preview: https://i.imgur.com/D3KCUlV.png ). Also, changing the BG color is not an option. Can you please take this into consideration for a future update? It will definitely help us when it comes to customization. Thanks!
Hello @AAv_Multimedia
So the best option here is to actually use Post Card element here to show your content, post card element does provide you with the complete control over everything hence you should be able to change that as per your requirement.
You can read more about Post Card element here => https://avada.com/documentation/how-to-use-post-cards-in-avada/
If you need further assistance with this, kindly open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
Hi,
From Avada side, please see if the “Description And Open Graph Meta Tags” option is enabled under Avada Options -> Advanced -> Features.
If you disable that setting and it still shows then likely an SEO plugin might be adding that.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Is there any way outside of css to customise the woocommerce product box hover.
I cant find any documentation on it. This is the thumnail displayed in the shop or using a woocommerce carousel or grid. On hover it seems to pick a random colour and I want to get rid of this.
Hello @wisdomlikesilence
This is coming from feature image rollover and the color can be changed from Avada > Global Options > Extras > Featured Image Rollover area.
If you want more customisation into this, you can always go ahead and create a post card of your own with the custom hover styling that suits your requirement.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
I have to change my domain from chosenproject.com to artiinterior.com. Can you disconnect the purchase code so I can connect to the new domain, please? Item ID: 2833226
Hello @chosenproject
You should be able to do it from your end without any issues, this can be done by going to my.avada.com dashboard and unregistering it from there, we have a very detailed article about this here => https://avada.com/documentation/how-to-manage-your-licenses-on-my-avada/
If you need further assistance with this, kindly open a new support ticket and our team will help you out.
Click Here to Get Avada Support
Thanks
-Ammar
I don’t have access to my old website anymore. Can you disconnect from your end?
Nevermind
Glad to hear you have worked this out
Hi, how can I translate some words like : related posts , categories , tags iam using Polylang ?
Hi,
For that please see our guide here:
https://avada.com/documentation/translating-avada/
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hello. Hello. Can I use avada seo title and description with Yoast SEO’s for a page at the same time?
Hi,
No. That’ll create duplicate tags. When using an SEO plugin, we recommend disabling Avada’s own “Description And Open Graph Meta Tag” feature under WP Dashboard → Avada → Global Options → Advanced → Features
Thank you. – Abbas
Hi. I am trying the sample: https://avada.website/real-estate/ I want to edit some Permalinks but can’t find where to edit it.
For example: - https://avada.website/real-estate/homes/ - https://avada.website/real-estate/rentals/ - https://avada.website/real-estate/sell/
Is there any way to edit the Permalinks of the above urls.
Hello Thupro
These are all custom post types, changing the permalink for those will most probably cause them to go blank, we recommend looking for any 3rd party plugin that can provide such functionality in this case.
Thanks
-Ammar
Hello @da1712gta
Appears that your elements are disabled from builder options, kindly follow the instructions here => https://avada.com/documentation/how-to-use-the-avada-builder-options/#toc_Avada_Builder_Elements
If you need further assistance with this, kindly open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
Hello. I want to help my client and they want to move to my webserver. But my web server use PHP 8.2 and the client site is still on PHP 7.4. If I copy the site over then the theme breaks. The theme is on version 5.9.1. How can I fix this? The previous developer bought the theme. How can I fix this? Here is the URL: https://mashete.com/
Hello @theisingert
Avada is surely compatible with the latest PHP version for sure, however since you are on an older version, we will recommend you to first update your Avada towards latest version that is 7.11.11.
Once you are on the latest version, you should be able to migrate to latest PHP version just fine.
If you need further assistance with this, kindly open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
Hello, I would like to ask a question about Nested Columns Element. My theme always defaults to the following CSS properties:
width:104% important;margin-left: calc(-4% / 2 );margin-right: calc(-4% / 2 );
And even if I forcefully use the following CSS in custom css to turn it off, it won’t take effect.
.fusion-builder-row.fusion-builder-row-inner {
width: calc( 100% + 0px ) !important;
max-width: calc( 100% + 0px ) !important;
margin-left: calc(-0px / 2);
margin-right: calc(-0px / 2);
}
I can’t find a place to set the basic properties of Nested Columns Element in all the settings of Avada. How should I fix it?
[Solved] I went to Avada > Options > Avada Builder Elements to modify the column spacing and adjusted its original default value of 4% to 0px and it solved the problem.
Glad to hear you were able to solve it, Antony.
Thank you. – Abbas
I moved my website from server to another and after few weeks I got the message “the purchase code is already being used on another domain”! I’m very sure that I’m using the same purchase code to the same domain name… Any thoughts?
BTW, I have seven AVADA purchase codes, and when I tried to add them to My AVADA, it accepted only four, and it gave me that the others are used by other domains… something wrong happen here. AVADA Team, your consideration is highly appreciated… That’s will destroy all AVADA customer websites.
Hello @GMH_solutions
This could simply happen due to the fact that your purchase code needs a reset, if the code is registered multiple times, it can throw this specific error.
Please reset / unregister the purchase code from your support account -> Licenses – My Avada You must be logged into your account to see that page.
Do not remove the purchase code from there but click the blue color Link Icon. Now try to register purchase code on your actual website and see if that works?
If you need further assistance with this, please open a support ticket and our team should follow up.
Click Here to Get Avada Support
Thanks
-Ammar
Hello again, I found three purchase codes over seven I can’t add them to my Avada! Could you please help me add them?
Hello @GMH_solutions
You should definitely be able to add all of them to your support account, however if that is not the case you will need to get in touch with our support about this and we will get back to you further.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
Thank you for your response. I actually submitted two support tickets to Avada regarding this issue, but I haven’t received any replies, which is quite disappointing. It seems like they’re trying to get me to pay $50 to extend my support period. However, I don’t understand why I should do that when the problem lies with their license registry. I’m starting to regret purchasing seven licenses for this template.
Hi,
I couldn’t find any tickets for your account on our support area.
As this area is not a support platform and is meant for pre-sale queries/generalities, for your issue please reach us directly via the form on the following page and explain your issue along with the purchase code and we will resolve this for you: https://avada.com/contact/#contact
Thank you. – Abbas
Hi, the Avada team found the solution… Thank you so much.
Happy to hear that.
Thank you.
Following the latest error.
We get the error
There has been a critical error on this website. Please check your site admin email inbox for instructions.
Fatal error: Uncaught Error: Undefined class constant ‘VERSION’ in /home1/gaxwpmmy/public_html/.website_32a42a12/wp-content/themes/Avada/includes/bootstrap.php:630 Stack trace: #0 /home1/gaxwpmmy/public_html/.website_32a42a12/wp-content/themes/Avada/functions.php(51): require_once() #1 /home1/gaxwpmmy/public_html/.website_32a42a12/wp-settings.php(668): include(’/home1/gaxwpmmy…’) #2 /home1/gaxwpmmy/public_html/.website_32a42a12/wp-config.php(106): require_once(’/home1/gaxwpmmy…’) #3 /home1/gaxwpmmy/public_html/.website_32a42a12/wp-load.php(50): require_once(’/home1/gaxwpmmy…’) #4 /home1/gaxwpmmy/public_html/.website_32a42a12/wp-admin/admin.php(34): require_once(’/home1/gaxwpmmy…’) #5 /home1/gaxwpmmy/public_html/.website_32a42a12/wp-admin/themes.php(10): require_once(’/home1/gaxwpmmy…’) #6 {main} thrown in /home1/gaxwpmmy/public_html/.website_32a42a12/wp-content/themes/Avada/includes/bootstrap.php on line 630
Hello @CedarFinancial
We are not able to replicate this issue on our side, it will require us to troubleshoot this on the site where you are getting this.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
Following your security update, V7.11.11, the privacy bar no longer works. Specifically, when we click on “Agree” (meaning accept cookies), YouTube, for example, is still non-functional. Our troubleshooting involved deactivating all plugins and using the baseline configuration of the wp-config.php and .htaccess files. A patch to fix the above is appreciated.
Hi
This works well, Temp Video here. There are no such reported issues
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Thanks for that. Unfortunately, we’re still experiencing the issue. We deactivated all plugins except Avada Builder and Avada Core and downgraded to PHP 8.2.24, but that didn’t help.
We also downgraded to Avada 7.11.10 and that didn’t help either. So, we believe we may have a corrupted database. Therefore, can you tell us where can we find the list of Avada Database Tables that come with your theme and how can we recreate any missing tables?
Again, thank you and apologies for the initiall assessment thinking the issue was caused by Avada 7.11.11.
Problem fixed by adjusting Avada’s privacy settings.
Details: https://prnt.sc/4px_8plfWkY4
Stay tuned. Will submit feedback shortly concerning the functionality and lack of warnings or console errors when Avada’s privacy settings are not set properly.
As promised, here’s how to replicate the issue reported above:
1. Set up your privacy settings like this: https://prnt.sc/4sBktzkEKd-F
2. Click on the privacy bar “ACCEPT” button and you will notice that the privacy bar disappears (as intended) but Google Maps and YouTube do not load at all. Details: https://prnt.sc/4sBktzkEKd-F
So in short, a fix is needed to assist theme users.
Recommendations:
1. Please clarify the instructions on the privacy settings page. (BACKEND)
2. Add a function to the privacy settings page such that when the settings are incorrect and the Save button is pressed, an error message will display on the privacy settings page. (BACKEND)
3. Add a function that will generate a console error when the Privacy settings are not set correctly and the “ACCEPT” button is pressed. (FRONTEND)
Thank you!
Hello There
Thank you for your feedback, we will further replicate and investigate this on our side and make adjustments where needed.
Thanks
-Ammar
Thank you, Ammar!
Nice to see your around, long time camper!
Hey, it would be awesome if you can let us know as soon as you confirm our finding.
Again, thank you!
Hello
Sure thing!
So, when is this going to be fixed? Avada 7.11.13 still has the issue.
