315 comments found.
how to change input language in import V2?
Hi,
Please open a ticket and send your login details. We will add you and update the plugin.
All assistance will be provided through our Support Center.
Customer service is very important to us, so on weekdays we promise to respond to all help questions within 24 to 48 hours (a bit longer over the weekend). You might receive a response from us while we are online extremely quickly due to different time zones. Our time zone is GMT+7.
Regards, the JWSThemes team
Hi. Will there soon be an option to buy and rent a movie like with Prime? Regards
Hi,
Thank you for purchasing the StreamVid. There is no option to buy and rent a movie like with Prime.
StreamVid is a WordPress video streaming theme with an eye-catching design that will immediately captivate everyone’s attention, particularly for movies and TV shows. So if you need some specific functionality to suit you. You can customize the code.
Regards, the JWSThemes team
Can I use this with an affiliate module? An example would be something like Udemy’s structure, but with this beautiful design?
Hi, it seems that after an update to this theme on my site, something went wrong with the autoplay speed of the sliders. I’m not going to pay to renew support for an issue I didn’t cause. Please address this.
Hi,
You should delete StreamVid core and reinstall again.
If the error persists, you should restore the best backup. Before updating or making any changes, you should backup first.
We update regularly to provide the best products for users.
Regards, the JWSThemes team
have done backup and deleted but still have the same problem, it seems to be the Jws Streamvid plugin that cause this problem. Don’t know what else to do.
Hi,
After updating the theme to 6.0.6. You should update 2 plugins(deactivate then delete and install again): Jws Streamvid: https://prnt.sc/A_qaOyQb2LLg Streamvid Core: https://prnt.sc/OrpINCqi5S8z
Regards, the JWSThemes team
Dear Theme Developer/Support Team
I am reaching out regarding several issues with the theme I purchased for my blog, which I hope can be addressed for better usability and functionality. The key areas needing improvement are as follows:
Episode Player Navigation: The player should include an option to move to the next or previous episode directly. This feature would significantly enhance user experience and accessibility.
Episode Arrangement: Currently, episodes are displayed in a single horizontal slider, making it tedious and time-consuming to scroll each time to find a particular episode. Ideally, episodes should be organized in a more accessible format, either in a vertical list or spread across multiple rows.
Episode Links: The episode links should include the series name rather than just episode numbers. Iâve noticed that episodes sometimes appear independently without linking back to their main series page, leading to a scattered, disconnected user experience.
Episode Deletion and Reordering Errors: When I delete an episode, it doesnât completely disappear and instead remains on the blog, detached from its original series. Additionally, I’ve observed that the episode number of a deleted episode sometimes reassigns itself to an episode from a different series, causing confusion. This misalignment in numbering should be corrected, ideally by associating each episode with a unique link that includes the series name.
Thank you for your attention to these issues. I would greatly appreciate any support you can offer in resolving them to improve the theme’s functionality.
Best regards,
Hi,
Thank you for your valuable feedback. We will check this feedback and update soon. Then we will inform you about the new version. The update will select some of the most suitable feedback.
Regards, the JWSThemes team
Hi,
Please see here https://prnt.sc/4iV5O9Eb2kxs
In the episode link, we have checked again, currently the link does not have the series name but when opening the single, the series name is the largest, then the season, then the episode name, here: https://prnt.sc/w50MdWmjwZGR
You do not know how to return to the main series. Please send us the demo link for this case and explain so we can update as soon as possible.
Regards, the JWSThemes team
Can the the theme play my own hosted video through Direct link?
Hi,
Thanks for your interest. Yes, the theme can play videos hosted on my own server via direct link.
Regards, the JWSThemes team
Does it have option pay per movie? Like movie ticketing for each movie.
Hi,
It doesn’t have option pay per movie. Only buy package, you can’t buy per movie.
Regards, the JWSThemes team
1. When video playback is over, can I automatically move on to the next video?
2. Can I also upload YouTube shorts?
3. When clicking on the thumbnail, the link does not move. Is it possible to edit the thumbnail to go to the corresponding video when clicked? https://share.cleanshot.com/SnTbwMJ34. When you hover your mouse over a video thumbnail, a video preview will automatically play. Can you?
Hi, 1, It has the function of automatically switching to the next episode in a series that is not available in the video 2, Yes 3, We can add it for you and update later. 4, It has hover function for movies and tv shows, video has no trailer so no hover show video
Regards, the JWSThemes team
can i disabled membership to appear ? can you help me i buy your team to add a link for all movies and series like https://example.com/embed/movie/tmdbcode.. ?
Hi,
We do not custom code to be purchased by customers as a custom request.
This is the custom code. Please hire someone to do it for you.
CUSTOMIZATION SERVICE
We specialize in WordPress customization and can modify your current WordPress theme or plugin, as well as customize almost anything for a reasonable price.
We also develop customer-specific features for WordPress by writing custom code, themes, or plugins.
Our customers’ satisfaction is one of our top priorities. It motivates us to provide the best solution for our customers’ WordPress websites. Your success is the best advertisement we have.
Save your time & try our customization service: https://jwsuperthemes.com
Regards, the JWSThemes team
Hello dear jwsthemes team i want disable paid subscription feature ? it is possible ? and i want make light version ( not dark ) it is possible with elementor ? Thanks Regards
Hi,
Yes, you can disable paid subscription feature and make light version ( not dark ) with Elementor.
Regards, the JWSThemes team
can I use your theme with using the membership feature. I mainly want to use your theme for the TMDB importer
Hi,
Yes, you can use the theme with using the membership feature
Regards, the JWSThemes team
The Pricing Not Found , How To Add Pricing ( Plan ) ?
Hi,
Please share relevant links and some image links about your question.We will check and reply to you.
Regards, the JWSThemes team
i want to add pricing plan to my site how
do you sell your TMDB movie importer plugin separately?
I would like to use it on my wordpress site
Hi,
TMDB movie importer is a theme feature, we do not sell it separately.
Regards, the JWSThemes team
Hey, one day there will be a function where every video, whether self-hosted or embedded. That a short intro can be integrated at the beginning? Like with Netflix, Prime and so on?
Regards
Hi,
Thank you very much for sharing and great review for our team.
For support and instructions on using available functions, please open a ticket and let us know the details. We will check and assist you.
Regards, the JWSThemes team
Hello, I really like the functionality on demo but I realized that it’s giving a little slower performance on speed tests and Page Speed Insight.
https://tools.pingdom.com/#64a3387705c00000 https://pagespeed.web.dev/analysis/https-streamvid-gavencreative-com-movie-john-wick-4/8rx5b22wpm?form_factor=mobileThe only concern is speed for me. Is this page https://streamvid.gavencreative.com/movie/john-wick-4/ has any caching or this is the raw version of it. So I wonder that how it will be affected if I use Litespeed cache. IS it possible to arrange a test environment for me to test how much it affect on speed with cache?
Hi,
Regarding performance on speed tests, the theme is only a small part of the performance. A site related to movies and TV shows has a lot of data.
To optimize, you should choose an optimal data center and have CDN support.
Regards, the JWSThemes team
Thank you for your answer. It’s pretty important to be under 2 seconds always to get good Google SERP results. If I buy, put it on a good server, give a good chance of optimization on the theme, and after that if I can’t get the results atleast under 2 seconds, would you consider to refund? OR maybe you can help me to get a quick demo to work on to see the optimization results?
Hi,
As I said, this is a topic about movies and TV shows, the speed of the site depends on many factors, in which the content and what you want to show on the homepage also affects the speed of the page.
The Google SERP issue is beyond the scope of our support, it is not a guarantee for purchase.
Currently our theme is optimized you should consider and optimize other elements.
Pre-sale issues, should ask about features or verify functionality. Please do not make any pre-purchase commitments.
Regards, the JWSThemes team
Hi, I understand that. At least I would like to now that if the demo website “https://streamvid.gavencreative.com/home/” has any caching method.plugin actively using or it’s raw version of the theme please?
Thank you.
Hi,
Our live site uses CDN of Cloudflare.
All assistance will be provided through our Support Center.
Customer service is very important to us, so on weekdays we promise to respond to all help questions within 24 to 48 hours (a bit longer over the weekend). You might receive a response from us while we are online extremely quickly due to different time zones. Our time zone is GMT+7.
Regards, the JWSThemes team
Great looking theme and support. My support expired and unfortunately I did not come across/ notice this issue until recently: When deleting a series from the website its episodes get mixed with others from other series. This could have to do with the fact that they are numbered, they do not inherit the series name in the permalink. Could you check and maybe solve this in a future update?
Hi,
You can record a video on your site: when deleting a series from the website its episodes get mixed with others from other series. This will help us see your actions and determine the cause of the error. If it is a theme bug. We will fix it immediately.
Regards, the JWSThemes team
Sure, how can I send it to you?
Hi,
You can use awesome screen recorrder or a online recoder. Send link here or https://themeforest.net/user/jwsthemes#contact
Regards, the JWSThemes team
Hello, are you busy? I am waiting for your help. I haven’t gotten any information from you yet. I’m running out of time to finish this job.
Hi,
Please do not open a ticket and request support immediately.
As you know, we have a after-sales customer support system. We strive to provide the best support service to our customers. However, depending on the number of customers in the queue, the response time is less than 24 hours.
To ensure prompt and accurate support, please submit your troubles clearly including as many details as possible.
Support is only for guidance and bug fixing. Any customization or new feature requests, please hire someone to do it, it is beyond our scope.
Regards, the JWSThemes team
Hola, he enviado un ticket, ¿por qué no hay respuesta?
heyyyy
Hi,
All assistance will be provided through our Support Center.
Please open the ticket and follow your ticket.
Customer service is very important to us, so on weekdays we promise to respond to all help questions within 24 to 48 hours (a bit longer over the weekend). You might receive a response from us while we are online extremely quickly due to different time zones. Our time zone is GMT+7.
Regards, the JWSThemes team
I have opened a ticket but there was no reply from Ari yesterday.
Hi,
Sory for delay. We didn’t online on Sunday. Please open the ticket and follow your ticket.
Customer service is very important to us, so on weekdays we promise to respond to all help questions within 24 to 48 hours (a bit longer over the weekend). You might receive a response from us while we are online extremely quickly due to different time zones. Our time zone is GMT+7.
Regards, the JWSThemes team
I have opened a ticket and replied to your message. I am waiting for the following information from you.
Hello
Hi,
All assistance will be provided through our Support Center.
Customer service is very important to us, so on weekdays we promise to respond to all help questions within 24 to 48 hours (a bit longer over the weekend). You might receive a response from us while we are online extremely quickly due to different time zones. Our time zone is GMT+7.
Regards, the JWSThemes team
Hello, I’m having a problem. My website has an error when using Paid Membership Pro plugin. I can’t enter the wordpress dashboard. Is there any solution?
Hi,
Please open a ticket about your issue, we will check and assist you.
If you can’t enter the wordpress dashboard. You can access via FTP or Cpanel. Then, delete Paid Membership Pro plugin for testing and access again.
You should check the PHP version and if there have been any other plugin updates recently. This is a usage issue. Always backup and have a restore plan in case of problems.
All assistance will be provided through our Support Center: https://jwsthemes.ticksy.com/
Customer service is very important to us, so on weekdays we promise to respond to all help questions within 24 to 48 hours (a bit longer over the weekend). You might receive a response from us while we are online extremely quickly due to different time zones. Our time zone is GMT+7.
Regards, the JWSThemes team
yes bro
Hello, I am looking at your WordPress theme in the demo and I noticed that there is a view counter on all posts/pages. I am not interested in this feature. Is it easily deactivatable?
Hi,
Thank you for buying. All assistance will be provided through our Support Center.
Please open the ticket and send your trouble. We will check and assist you.
Customer service is very important to us, so on weekdays we promise to respond to all help questions within 24 to 48 hours (a bit longer over the weekend). You might receive a response from us while we are online extremely quickly due to different time zones. Our time zone is GMT+7.
Regards, the JWSThemes team
