39369 comments found.
Hello. I have a client that is using your theme. The previous designer purchased the theme but would like to update the theme and get support. Would I be able to buy the theme and then reinstall it on the client’s site, will the site then work again? If yes, How can i go about this?
Hello @theisingert
Yes, that is surely doable, you will just have to replace the older purchase code with yours and the theme will work as it should 
You can get in touch with our support if you need more assistance on this.
Click Here to Get Avada Support
Thanks
-Ammar
O super, so I do not even need to reinstall the theme again?
Hi
If you are on a version below 7.3 then you will need to update this via FTP to the latest version. For 7.3 and above, you can simply add the new code and update Please do refer our documentation on how to update the theme, https://avada.com/documentation/how-to-update-the-avada-website-builder/
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hello.
Is there a way to change the aspect ratio of YouTube videos. I want to change it from 16:9 to 9:16. Thanks in advance.
Hello @driven13
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
Hello @da1712gta
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
Hello again. Another question. If I use the YouTube element and try to insert an YouTube Short, it does not display. I tried using just the ID and also the complete URL but it is not displaying the YouTube Short. Any ideas…??
Thanks.
Hello @driven13
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
Hello.
Is there a way to use the Avada Editor inside an editor that is inside a plugin…?? e.g. In the plugin “Popup Maker”, I can use the regular WordPress editor to create my content. But I cannot use the more user-friendly editor that comes with Avada, even though I an using the Avada theme. Any way to make this happen…??
Thanks in advance.
Ignore this question, as I figured out that I can turn this in the OPTIONS > BUILDER OPTIONS from the admin panel for Avada.
Hello @Driven13
I am afraid using Avada Builder inside the plugin is not something that can be done at the moment, we have no control over this from our end.
Thanks
-Ammar
I had two websites running on Avada 7.11.10. I’ve updated one of them to 7.11.11 and now on that updated one the 404 page is acting weird. The 404 content from the layout section is now below the main menu (I’m using the Header Layout 7, so no global menu layout). On other pages is working fine, the content is visible through the main menu. But only on the 404 page is below the main menu. Is this a bug or just some new configuration? I can’t seem to fix it.
Nevermind! I think I’m just stupid. :)) I solved it by modifying this: Avada > Options > Header > Header Styling, from a solid color to rgba(0,0,0,0). Sorry! I should have waited a bit more before commenting. But in my defense, when you live edit this scenario, is not showing up as it is on the live website. So at least this have to be investigated please! Thank you!
Hello @AAV_Multimedia
We are glad to hear that you have worked this out, regarding the legacy headers being editable from live builder, this is not a possibility since they require global options to be changed and cannot be changed using the live editor at the moment.
Thanks
-Ammar
I want to use this theme with ARMember. Has your team experienced conflicts or disfunction when used with ARMMeber plugins?
Hello @MrRayAyala
We have not officially tested Avada with this specific plugin so cannot provide you with any recommendation at the moment, we will suggest you get in touch with the plugin author(s) about the compatibility further.
Thanks
-Ammar
Hi, Ammar, I understand that you have not tested it. I was that response here in the comments. What I am asking is – Has your support team run into issues with your clients. If your clients are opening tickets when they use ARMember you can easily find that out. I’m not asking for what you haven’t done, I’m asking for what your support experience has been. If it was not a popular plugin I wouldnt ask. Thank you.
Hi
Our team has not received any reports for issues with the plugin. However. this can also imply that it is a not a widely used plugin among our users
Thank you, Shaminder
Thank you. This is good to know. I appreciate the follow-up.
You are most welcome
I am encountering an issue with the Avada Builder after updating the PHP version on my website. When I attempt to edit a blog page, the following error occurs:
array_keys(): Argument #1 ($array) must be of type array, bool TypeError: array_keys(): Argument #1 ($array) must be of type array, bool given in C:\wamp64\www\abara_website\wp-content\plugins\fusion-builder\inc\class-fusion-dynamic-data.php on line 599
This error appears to be related to the fusion-builder plugin, specifically in the file class-fusion-dynamic-data.php on line 599.
Could you please assist me in resolving this issue? Any guidance on how to fix this would be greatly appreciated.
Thank you!
Hello @anandtimothy
Avada is compatible with the latest version of PHP without any issues, however to provide you with a more precise response on what could be causing this, we will need you to kindly create a support ticket with our team following the link below.
Click Here to Get Avada Support
Thanks
-Ammar
Your new Portfolio demo is quite cool, but off-canvas main menu is not functional in my case on post and portfolio items, although it is functional on the home page. The theme is on a fresh WP installation with all the requirements surpassed. It also works on your demo website, but the fact that the menu is already functional at Home page in my installation suggests that there could be a glitch somewhere that does not require an additional support period. Please kindly check this and advise.
Hello @munhal
This is working fine our our prebuilt website and it should also work fine on your installation, since this is a setup specific issue we will not be able to provide any hands on support without taking a look into your website.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
OK, thanks Ammar.
You are most welcome
There’s apparently an issue with this. The fact that this off-canvas is working fine on your demo does not mean it’s functional out-of-the box. You could have resolved this in your particular demos. As the theme provider, you could have resolved this at your end, on your demos. However, Please update or provide open-access support. I think I should even consider to escalate this to Envato Arbitration. I already have 2 licences and how come you dare to ask for more monies? Please advise how this issue could be eliminated permanently (without additional requests for further support time.) And please be advised that you should not need any access to my websites, which would be a primitive solution on a case-by-case basis. To summarize: 1. There is a problem with this off-canvas on mobile and tablet. 2. I DO NOT think I should extent support for this, as this is most probably a BUG!
Hello @Munhal
I believe there is some misunderstanding here, so let me explain this once more, no one is asking you to for any money, the rules for support are set by ENVATO itself, the issue you are facing is not a bug and a setup specific issue, there is no reason for us to fix a bug in our prebuilt websites only as they use same Avada files as our users do, so this issue is very limited to your settings and it is simply not possible to check what could be causing this without having more information.
Thanks
-Ammar
Have you really tried to replicate this issue in a general hosting environment? I don’t think so. You seem to be responding from your end, where this issue could have been eliminated manually. Since this menu works on the main page on mobile, there should be no problem with a particular hosting environment or server settings on my end. Please rest assured that I’ll follow-up this and post here when you understand the issue and release a Patch! Apart from all these, I wish you all the best for such a well-intended theme and demo!
Hello munhal
Surely, we have tons of customers on Avada using different prebuilds, same goes for general setup in this case, so this needs to be checked.
Thanks
It has finally turned out that this possible glitch or error does not occur when the same demo is loaded through /wp-admin/admin.php?page=avada-setup and selecting a Prebuilt Website there. As I haven’t tried nor planning it the other way around, I’m not sure how and if this has really resolved the issue for sure. Currently, this demo works with my setup through this route. FYI.
Hi, I was using this theme in one of my website but website is replaced and don’t have this theme now. I am trying to add this theme on other domain, it still says purchase code is being used other domain. How to resolve this issue. Thanks
Hi
For that, you can login to your support account on our website and navigate to the below URL:
https://my.avada.com/licenses/There you will find out the domain for each respective purchase code. Screenshot here → https://share.getcloudapp.com/5zubpq1m (you can hit the refresh button to update this or (chain icon) unregister icon to free up that purchase code for use on another domain).
For more info, please see the FAQs here: https://avada.com/documentation/avada-registration-and-licensing-faq/
Thank you. – Abbas
The sidebar option has disappeared from Avada options, the widgets option in appearance has also disappeared. Is this due to the Avada theme?
Hi,
Please see that you’ve “Legacy Widget Areas” enabled under WP Dashboard → Avada → Global Options → Advanced → Features. Save the options page and then reload the page and check.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
It worked, thanks a lot for your help
You are most welcome
Hello, I am getting: Update failed: Download failed. Envato API did not respond. Either the purchase code is incorrect or the API is temporarily unavailable.
whenever I try to update Avada Core and Builder plugins
Hello @desmasimba
Can you kindly try and use the alternate method to update plugin(s) in this case? we do have a document post explaining the complete method here => https://avada.com/documentation/plugin-installation-and-maintenance/#toc_6_Fallback_Method_for_Plugins
If you need further assistance with this, kindly open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
How do I replace the comments system on the posts to Disqus?
Hello @guyzamir
You can create a custom layout and see if the disqus provides a shortcode, that short code can then be used in the custom layout to show your disqus comments area, if you need further assistance with this, get in touch with the plugin authors and see if they can provide more information.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
Hi, I need to make carousel (image + text) but i don’t want to attach them to any custom post type and just have regular image, texts & buttons. Is there a way to not make it a dynamic content? Is it achievable with Avada?
Hello @Karinasetiawan
This will definitely require you to setup a custom post type in this case, without a custom post type it is not possible to actually setup a carousel using dynamic elements.
We will be happy for you to be a part of this Amazing Community
Thanks
-Ammar
Hi there,
I’d be grateful if you could let me know the following:
a) Does Avada have Live Filtering – can’t seem to see this feature being promoted on the Avada page on Themeforest. Is it available?
b) Is Avada compatible Multiseller platforms like Dokan
c) Are there any plugins that you work with to convert Avada to it to an App.
Thanks and Kind Regards
Hello @ozzy00200
We are glad to hear that you are interested in our product, regarding your queries kindly find my response below.
- If you mean live search, that is possible, however there is no option such as live filtering, we do have post card filters that can filter post types based on categories or tags.
- We have not officially tried this particular plugin with Avada in this case actually so can not provide any information on this.
- Sure, you can read more about it here => https://avada.com/documentation/how-to-use-pwa-progressive-web-apps-with-avada/
We will be happy for you to be a part of this Amazing Community!
Thanks
-Ammar
Morning. I am looking at purchasing my 6th theme from you. On my checks I noticed your plugin, Theme Custom Branding, is giving the following message when I click on settings. Sorry, you are not allowed to access this page. Needless to say as a developer I need this working. I tried it on three different sites in different hosting. The themes and plugins are up to date and I am admin. This is a pre sale question.
Hello @Donal13
This shouldn’t happen as an admin you should actually be able to view any settings from the branding plugin, can you kindly try making a new admin account and see if that helps, if not then we will surely be needing you to open a support ticket with our team further.
Click Here to Get Avada Support
Thanks
-Ammar
That did not work. I can not ask a question on support. I think there is a problem with that plugin. Looks like I will have to look at some other theme, pity
Hello @Donal13
I have just checked and confirmed, the branding plugin options can definitely be used from an admin account without any issues so this is something that needs to be checked, also there is an option for “Apply changes to admin” so make sure that is not enabled as well in the WP Admin tab.
Thanks
-Ammar
Hi Ammar. I appreciate you are trying to help. I tried all my avada themes that are live and they all show the same message. I had no problem setting them or editing them when I first set them up and have not touched them since as there was no need to. So unless some update threw them for me. I will check to see if it’s a 3ed party plugin that is throwing it. Where is the option for “Apply changes to admin, I can not find it. As you can see I am trying every option. as I know avada very well.
Thanks Donal
Hi Donal,
As this area is meant for presale queries/generalities, if you still see issues, you can reach us directly via the form on the following page and explain your issue and someone from our team will get back to you as soon as possible: https://avada.com/contact/#contact
Thank you. – Abbas
I’m experiencing an issue with two off-canvas slide-out menus on my website—one for the main menu and another containing a “Book a Table” iframe. In the main menu, there’s a button that opens the “Book a Table” menu, but currently, the booking menu opens underneath the main menu, making it hidden.
Ideally, I’d like the “Book a Table” menu to either open on top of the main menu or automatically close the main menu when it opens. Is there a way to make this work?
For additional insights on resolving issues like this, visithttps://drrashidsiraj.com/
Hello @shopgeek28
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
I am so confused about the “Accordion”. When you click inside the panel, for example if you try to select text or use a form, the accordion is closed. Is there any way to only keep this toggle-function on the panel-header? Going crazy.
Hello,
For that, please see that “Boxed Mode’ setting is set to “No” under design Tab when editing your Toggle/Accordian element.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
live builder not working
Hello @BznsBuilder
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
I downloaded the new version. I followed the instructions. It said the upload was successful, but when I activate the theme it now says:
“The following themes are installed but incomplete.”
“This theme failed to load properly and was paused within the admin backend.”
When I click “Resume” it says “Theme could not be resumed because it triggered a fatal error.”
I deleted & uploaded the theme twice. My website is now completely inactive. Any assistance would be greatly appreciated.
Hello @sgibiz
Seems like the complete theme files were not downloaded or installed causing the issue, I will suggest doing a completely new installation of the files, however if the issue persists our team will need to take a closer look into this.
Click Here to Get Avada Support
Thanks
-Ammar
