26667 comments found.
Hello, When updating to Elementor 3.25.7 from 3.24.7 I get a weird issue on desktop in which users can´t scroll down. What do you recommend? My support is expired at the moment.
Thank you
Hello,
Please check if you have updated the theme and its plugins to the latest version listed in change log.
To update Bridge theme and bundled plugins please follow instructions from this article – How To Update The Bridge WordPress Theme And Bundled Plugins. After you update the theme all of the plugins with available updates will be listed in Appearance > Install Plugins.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
hi,
That’s what I did. As soon as I updated Elementor, the weird issue appeared. I had to install a backup…
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I did.
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How can I share it privately?
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Hello, a question regarding Qode Properties template:
- Is there any way of personalizing the order on ‘Other Similar Properties’ carousel, appearing at the end of a property page?
For example: just showing a specific property category.
Thanks in advance,
Hello,
Thank you for taking interest.
The “Similar Properties” section is generated automatically based on category and tags. It cannot be modified manually. However, it can be hidden, and you can add a property list element with parameters you need in the description section using Elementor page builder.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
OK thanks, and how can I edit the Property Template using Elementor page builder, to add my own property list? Thanks
The description section can be edited with Elementor, however you need to enable Elementor for properties in Elementor > Settings.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
OK thnks!
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The anchor link on mobile resolution is not working. It just closes the menu. I’ve tried everything. I need help please
Hello,
Please contact us through this email and include your purchase code in the email. Our support agents will check this and assist you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
when I activate Bridge Core I am no longer able to edit pages nor do I see the ”:edit with wpBakery” link. If it is not active, I see the links and can edit pages. There are no PHP errors.
also, when I do disable the Bridge Core plugin, more wpBakery modules that are otherwise missing will load, like the “Tour” module which builds vertical tabs.
and before sending me to support, the multiples of this theme I have no longer have support available.
Hello,
The theme and Bridge Core plugin are working correctly on our installation with WPBakery page builder.
Please check if you have updated the theme and its plugins to the latest version listed in change log.
If you need to update Bridge theme and plugins please follow instructions from this article – How To Update The Bridge WordPress Theme And Bundled Plugins. After you update the theme all of the plugins with available updates will be listed in Appearance > Install Plugins.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Everything is updated. It’s something to do with cpanel settings as it works on one server but not another. Permissions are all good, no errors, so a mystery.
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Yes, theme (v30.8.2) is registered and functional, but I cannot edit pages and some of the wpBakery modules are missing (like ‘Tour’ – vertical tabs) if Bridge Core (v3.3.2) is active.
In tour item pages only the content of “Information” tab can be edited with WPBakery. You just need to enable the editor for tour pages in WPBakery Page Builder > Role Manager. The content of other tabs is edited in the backend of the tour item page. For more info please check the documentation in this link.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
this is what I mean: https://snipboard.io/A6JjCg.jpg
Please check if “Enable Grid Elements” options is enabled in Qode Options > WPBakery.
Since author’s dashboard is meant for general inquiries and pre-sale questions, if you need further assistance, we would appreciate if you could please submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
yes, I have tried enabling “Grid Items” which changes nothing with the missing wpBakery modules. Also, I have already mentioned I am unable to submit a support ticket as the licenses for the several copies of this theme I manage are no longer accepted to do so.
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Hello, I have a pre-sale question:
I am wondering if this page: https://bridge504.qodeinteractive.com/class-timetable is built with this “included” plugin called: Timetable Booking Schedule (https://codecanyon.net/item/timetable-responsive-schedule-for-wordpress/7010836).
I’m planning on installing it with Elementor and not WPBakery.
Thank you 
Hello,
This demo is an Elementor demo and the Timetable is added with the Timetable plugin.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, I see that Revolution Slider is now a required plugin? Can you tell me why that is, and if I can ignore it? My website doesn’t need a special slider, and I’d like to keep my website clean without the unnecessary plugins.
Hello,
The Slider Revolution is listed as a required plugin because it is used in most of the demos. However, if you are not using Slider Revolution or LayerSlider to create sliders, you don’t need to install them.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thanks!
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Hello, I have a license for this theme, I would like to add this license to another new project and unlink the previous domain.
Hello,
Thank you for contacting us.
We have deregistered the purchase code for you, so you should be able to register the theme now on your new installation.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, just a question, we have a client who wants to upgrade Bridge to the latest version, he has a very old version 11.2. If we upgrade to the latest version available 30.8.2 there are problems due to the huge version gap. Is there any way to download intermediate versions to be able to do the upgrade in a staggered manner? Thank you very much
Hello,
Before you start the update, we recommend that you create a backup in case something goes wrong. This way you can restore the backup and try again. You can learn more on how to easily create a backup here.
To update Bridge theme and bundled plugins please follow instructions from the video tutorial in this article, and please don’t skip ‘10:34 – One final step after updating the Bridge theme’ part of the video.
After you update the theme all of the bundled plugins with available updates should be listed in Appearance > Install Plugins. It is very important that you update Bridge Core plugin which will be listed there.
Also if you have Envato Toolkit on your site do note that this is now an outdated plugin. Go to /wp-content/themes/bridge/framework/modules and remove the whole folder envatowordpresstoolkit This is a deprecated Envato Toolkit plugin that is replaced with Envato Market plugin.
One more thing you need to do is to register your purchase code in Bridge Dashboard which will appear once you update and activate Bridge Core plugin. Theme options, shorcodes and meta boxes are now disabled if theme purchase code is not registered on live server.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi. is BRIDGE ready for php 8.3?
Hello,
The current version of the theme is compatible with PHP 8.3.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Please check the plugin “qode-news” [ latest version 3.0.6 ] because after the update to Elementor [ 3.25.6 ] with WP [ 6.7 ] it generates the “white page” in the front-end. From the Debug Display inspection it reads: “Fatal error: Allowed memory size of 536870912 bytes exhausted (tried to allocate 4096 bytes) in ../htdocs/wp-includes/post.php on line 1102” Once deactivated plugin, the theme Bridge [ 30.8.2 ] starts working again.
Hi,
This is most likely due to the memory_limit on your server. Please check if your server resources are set as in this article.
In case you are still experiencing this, please contact us through this email, include your purchase code in the email, and one of our support agents will gladly help you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
OK, I checking. Thanks a lot
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Hello, I have a license on a domain, which I have changed to another hosting with the same URL, but the license is not working because I did not delete it from the previous website, thinking that by not changing the URL there would be no problem Can that license be disconnected? THANK YOU
Hello,
Please contact us through this email, include your purchase code in the email, and our support agents will assist you with deregistration.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello there. What guidelines should I follow in order to upload another demo, instead of using the one I imported at first place? Thank you
Hello,
If you are planning to import another demo, it is good practice to first clear your existing demo by resetting the database (please note that this plugin will clear all WP content, basically reverting your site to the point when you just installed a fresh copy of WordPress). If you are using multisite, please use this plugin carefully because it can reset all network installations.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, I’m having issues with the Bridge theme specifically the “Bridge Core Plugin” i try to register my theme with the purchase code, but it crashes the site. After further investigation i found out that the crash is due to the “Bridge core” plugin, with an error message of (E_ERROR caused in line 3)
Whats really going on?
Hello,
We couldn’t reproduce this on our installation of the theme.
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello,
I really must say I’m totally disappointed in the quality of service response. Its been well over 5 days since i submitted a ticket on your website and up till this very moment no response from you guys, and my website user experience has been damaged.
This is absolutely disappointing that a matter of such importance has been met with these amount of delayed responses and an apparent lack of an effective resolution strategy..
I trusted your team to address this promptly, but instead, I have encountered inefficiency and a lack of urgency, now I’m beginning to regret ever making this purchase.
Hi,
We’ve checked and we see that your ticket was submitted on Friday. As noted at our Help Center, our average response time is around 24 hours on weekdays and our support agents are trying their best to answer all of our users in this timeframe. Help Center is closed during weekends, so tickets submitted on Friday and during weekend are answered once the work week starts. Also, our support management system is sorting requests by the latest requester update, so if you send a new message in the same request, that request gets pushed down the queue.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello. I am struggling with the Lingerie Shop theme. I am trying to edit the footer and I have followed the article instructions saying I should go to Appearance -> Widgets but when I go there there are no active widgets…everything is blank and I used the demo importer to install. Please advise.
Hello,
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
We also recommend checking the documentation in this link and our Knowledge Base here.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I’ve sent two emails yesterday. After the last template update, the blog is no longer responsive, and I don’t know what to do. Additionally, I need the functionality in WPBakery to hide elements on mobile, which, according to your guide, is currently disabled. I really need this functionality, thank you.
I’m trying to write here, hoping I might get a response. Thank you!
Hi,
At the moment we couldn’t locate any email or ticket with your purchase code or username. Please contact us through this email, include your purchase code in the email, and our support agents will check this and assist you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
after update blog isn’t responsive anymore, how can I solve this? tnx
Hello,
As we do not have enough information in order to help you, we would appreciate if could please contact us through this email, include your purchase code in the email, and our support agents will check this and assist you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
emails write to support@qodeinteractive.com not good? ... ok…
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“Already done early this morning… I hope you reply soon. Thanks.”
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Hello, I am trying to register with my Item Purchase Code and i get the message “Code is already registered for other domain”. My other domain does not use this one. How can I fix it?
Hello,
Thank you for contacting us.
We have deregistered the purchase code for you. You should be able to register the theme now.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thank you so much. May I ask you sometihing else? Qi blocks & addons are compatible with bridge theme and its latest version? Thanks again.
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Hi,
I would like to know if I can use the bridge theme in a wordpress multisite. I would like to have a main website with one specific design and the subdirectory sites have to have the same design but with diferent content. Is this possible with the bridge theme?
Thank you in advance
Hello,
When it comes to multisite, we can add a certain number of related subdomains with your main domain, but please note that only subdomains with related content. So if you have this theme installed on somedomain.com we can add related subdomains such as blog.somedomain.com or shop.somedomain.com or dev.somedomain.com, etc.
If this is the case, you can submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, thank you for responding. I tried to sumit a ticket but my support has expired. How can I do it?
Thanks!
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Ok, I’ll do that. Thanks!
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Hi, I have set up a single page site with using the native wordpress menu to scroll around the page, however the navigation doesnt work on mobile view, when you tap a menu item, the menu closes and the page stays static (i.e. it doesnt scroll to where it should).
I can’t say for definite but I think this was working fine before the recent update.
Thanks
Hi,
Please check if you’ve updated both Bridge theme and Bridge Core plugin to the latest versions listed in change log.
We also recommend going through the articles below to check if everything is set up correctly for anchor links:
How To Add Anchor Links To Your Menus
One page website using Elementor
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Hello,
There was a problem with the scrollbar of the page. Even though I haven’t changed any settings, the self-scrolling settings have changed and I can’t scroll down the page. I wanted to write to you in case it was due to the theme. I would appreciate your feedback regarding the issue. I wish you good work.
Hello,
Thank you for contacting us.
Please try adding custom css below to Qode Options > General > Custom Css:
html {
scroll-behavior: auto !important;
}Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thank you very much for your interest. Problem solved. I would like to ask another very short question; I cannot change the Permalink Structure settings in Wordpress settings. Could this be due to theme settings?
You’re welcome, glad that we could help!
The theme doesn’t have separate Permalink Structure settings. This could be related to your .htaccess file, so please contact your hosting provider.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
