Hello,

Thank you for your comment.

Could you please test if the same issue occurs when using a default theme, such as Storefront?

Warm Regards,
The 8Theme Team

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Oh thank you for your fast reply. This is weard. I have installed storefront, disabled every single plugin except woo and boxnow and still didnt worked. Also installed a random theme that previous worked and not working. Same server same php wordpress woo same versions. Any idea would be appreciated. Thank you again for fast response.

Hello,

If your question is not related to our theme (the issue persists independently of what theme is activated) unfortunately, we, as the theme support team, will not be able to assist you. We hope for your understanding.

Should you have any other inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/

Warm Regards,
The 8Theme Team

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Hi there, thank you for your fast and accurate guidance. After alot of investigation and testings i found the reason for why the pick a locker for the specific plugin doesnt work. It hast to do with the checkout and cart page formation. It works with the [woocomerce_checkout] shortcode and doesnt appear where cart and checkout uses woocomerce/checkout or woocomerce/cart block. In your theme its formed with /cart block and /checkout block. So should i wait some help/update from your team or to refer to the plugin developers? https://prnt.sc/-MRgplGVosMf https://prnt.sc/5yvvBXiFqzXu https://prnt.sc/v4JjLAn6K62l Thank you!

Hello,

We need to determine whether your website is using our widgets created in Elementor or the default ones provided by WooCommerce.

1. If you are using our widgets: - Please confirm which plugin you are using and provide a link to the plugin’s page. - Additionally, you will need to contact the plugin’s support team and request the hooks that should be used if a custom widget (ours) is added to the page instead of the default WooCommerce shortcode.

2. If you are using the default WooCommerce widgets: - This would be a compatibility question for WooCommerce. In this case, you should reach out to the WooCommerce support team at the following link: https://wordpress.org/support/plugin/woocommerce/

Quick Solution: To avoid the steps mentioned above, the fastest resolution would be to edit the cart and checkout pages and replace the elements with the default WooCommerce shortcodes. You can find the list of WooCommerce shortcodes here: https://woocommerce.com/document/woocommerce-shortcodes/ Or move these pages to the trash and then import them with the default content via Woocommerce > Status >Tools > Create default WooCommerce pages (This tool will install all the missing WooCommerce pages. Pages already defined and set up will not be replaced).

By doing this, the theme used on your website will not matter. If the plugin does not work with the default shortcodes, they will be obligated to address and resolve the issue for you.

Warm Regards,
The 8Theme Team

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Thank you alot for the clarification. In website checkout page, it uses wp blocks https://pastebin.com/s2hXPrgG and also in cart page https://pastebin.com/ZCJzz6LC . So it has to do with woocomerce and plugin integration. In all of our xstore installations button doesnt appear. The plugin is https://boxnow.gr/en/diy/eshops/plugins/woocommerce . Your support is something else!

Hello, Kinkyclothco,

Thank you for reaching out! I understand you want to use the XStore theme on an existing WooCommerce store rather than starting with a fresh WordPress install.

Here’s what you need to know: Importing Demo Content: The demo content import is designed to set up the theme with pre-configured pages, products, settings, and layout that are part of the demo. If you import demo content on an existing store, it will overwrite certain settings (like pages, widgets, theme settings, and potentially product categories). This may conflict with your current store if you have custom content, products, or settings you want to preserve.

Getting Started Without Overwriting Your Current Store: To avoid issues, here are the steps you can follow:

Backup Your Site: Before making any changes, it’s crucial to back up your site (files and database) so you can restore it in case anything goes wrong.

Install the XStore Theme:

Go to Appearance > Themes and install the XStore theme. Activate the theme. Install Required Plugins: After activation, go to XStore > Plugins Installer, and install a few essential plugins like WooCommerce, WPBakery or Elementor, and others. Install and activate those plugins.

Avoid Importing Demo Content: Since you already have content (products, categories, pages, etc.) on your store, don’t import the full demo content unless you’re fine with overwriting some existing pages and settings. You will be able to import some demo pages separately.

Customize the Theme to Match Your Store:

Go to XStore > Theme Options to adjust the theme’s overall settings (such as colors, typography, layout, etc.). Add widgets and menu items to match your store’s structure. Update the Layout and Design: You can still use the theme’s full customization options, including the Customizer and the XStore theme settings, to tweak your existing store without affecting your products or other data. You can also use the WPBakery Page Builder Or Elementor to design custom pages if needed.

Test Your Store: After customizing the theme, test your site thoroughly to ensure everything is functioning as expected. Check product pages, cart functionality, checkout, and other core features to make sure they are intact.

To summarize: If you want to use XStore with your existing store, it’s best to avoid importing the demo content to prevent overwriting your current store data. You can customize the theme to your liking using the built-in theme settings, widgets, and page builders without disturbing your existing products or pages. Always back up your site first!

Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/

Warm Regards,
The 8Theme Team

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Hello,

Thank you for getting in touch with us.

We kindly recommend that you review the content you have added to the Shop sidebar area via Appearance > Widgets. It is possible that there is custom HTML code with errors. Please try removing all widgets and then adding them back one by one to identify the issue.

Warm Regards,
The 8Theme Team

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Okay, adding manually worked. However now filter by category isn’t showing on Shop page – https://motorpark.in/shop-2/

and we have added custom location in widgets, that isn’t showing in sub-category but shows in parent category filter by location showing here – https://motorpark.in/product-category/courses/ filter by location not showing here – https://motorpark.in/product-category/courses/two-wheeler/

Please help with the issue

Awaiting reply, kindly let us know how to resolve the issue.

Hello, Piippen,

Thank you for contacting us and for using XStore.

At first glance, your issue seems to be related to the plugins you mentioned, and it does not depend on the theme you are using on your website. Therefore, we recommend that you contact the plugin support team first. If, after that, you still believe you need assistance from the theme author, here is the link to our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/

If your support has already expired, you will need to extend it on ThemeForest before we can proceed. For detailed instructions on how to extend or renew your item support, please follow this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support

We value your business and look forward to continuing to provide you with exceptional service and support.

Warm Regards,
The 8Theme Team

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hello? I am aware that my service availability period has expired. Currently considering purchasing more. However, I think that the difference in the theme’s activity level depending on the server or browser is something that the theme company must correct, not in the area of ​​service period.

Also, I encountered a new problem this morning: Full Width is not applied to XStore depending on the server.

If it applies to some people and does not apply to others, I think this is a problem that Theme should definitely fix.

This is because it is not a problem with operation or basic settings, but with the theme itself.

thank you

To explain in more detail, because Container is used in Elemento editing, Full Width is not possible. Since I don’t use Container, the menu disappears.

I don’t know what the problem is. All existing templates do not use containers, so they are very easy to edit, but because they use containers, it is not possible to even work with full width. Please make sure to solve it!

Hello, Piippen,

We would like to update you on a recent update concerning the Elementor plugin. The update involves a transition from using “Sections” to “Containers.” This change aims to enhance the flexibility and functionality of your web design experience. https://elementor.com/help/transitioning-from-sections-to-containers/ https://elementor.com/help/convert-existing-sections-to-containers/ We understand that you are experiencing difficulties in displaying content in full width.

Please go to Page settings > Page layout > select Elementor Full-width https://prnt.sc/dbRMaGR5Eka0

Warm Regards,
The 8Theme Team

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We are working on the header area with Elementor Page Builder through ‘Header Builder’ of ‘XStore Builders’.

However, on mobile, the default mobile navigation of XStore’s ‘Theme Option’ > ‘Header Builder’ is exposed, not the content worked through ‘Header Builder’.

In other words, what we know is that if item (1) is disabled, item (2) cannot be exposed, but even though item (1) is disabled, item (2) is being exposed.

So I ask the following question:

1. Why is the default Mobile Header menu displayed in ‘Theme Option’ > ‘Header Builder’, which we did not work on?

2. On mobile, I want to expose the ‘Header Builder’ menu of ‘XStore Builders’ instead of ‘Theme Option’ > ‘Header Builder’. How do I do this?

• We experienced tremendous stress in 2023 due to the ‘Theme Option’ > ‘Header Builder’ task. So, if the answer is that the menu on mobile can only be worked on in ‘Theme Option’ > ‘Header Builder’, we have no choice but to consider giving up on the menu on mobile. This is because ‘Theme Option’ > ‘Header Builder’, which we worked hard to develop in XStore, caused us tremendous stress. Because, when we asked a question about Header in 2023, XStore answered this question in a way that was so unfriendly and not easy to understand that we were confused. So, because I don’t want to work in that situation again, I am working on this project with ‘Header Builder’ of ‘XStore Builders’.

Hello, Piippen,

If you are using the Header Builder with Elementor, please note that the Header Builder in the Theme Options can be completely disabled, as the Elementor builder takes priority.

You did not provide the address of your website, so we are unable to check it. However, the mobile menu should work properly, and it includes several settings such as https://prnt.sc/uebx36e-viDb

To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including URL, screenshots, and temporary wp-admin access. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/

Warm Regards,
The 8Theme Team

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hello? Thank you for your reply. I thought there would be no check after the service period, so I only explained the concept. If you are able to view our website, we will provide you with the information below.

bes-ser.com id:guest pw:1234

thank you.

If you would like to inquire further, if you look at “cms-comments”, you will see 3 update messages in “product tags”. I would like to ask if this problem is caused by not supporting these three updates. In other words, is the problem caused by not updating for a fee? Please understand that I cannot attach picture files to this comment section, so I can only contact you this way.

thank you

Hello, Piippen,

1/ You activated the AMP plugin to get the current result on mobile – https://www.8theme.com/documentation/xstore/amp-plugin/general-info-amp/

We kindly request that you navigate to the Dashboard, proceed to the “Plugins” section, and disable the “XStore AMP” plugin.

2/ Lightshot screenshot or Gyazo tool can be used to make screenshots and share the links here, or you can use a file-sharing service such as WeTransfer https://wetransfer.com/ to upload ready photos.

3/ If your support has already expired, you will need to extend it on ThemeForest before we can proceed. For detailed instructions on how to extend or renew your item support, please follow this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support

Warm Regards,
The 8Theme Team

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Since we don’t seem to be able to communicate with each other, I’m asking again via video. If you click on the url below, you can see the video I am asking about.

Please take a look and check before replying.

thank you

https://youtu.be/949XCfmcZeg

Hello, Piippen,

As you can see from the classes in this code https://prnt.sc/w2_uLVuIqLfr , your website is using a header created with XStore Builders > Header Builder via Elementor. Regarding the video you recorded, no issues were detected. Therefore, we would like to clarify that with the current method of header creation, all the same elements present on the desktop version are also available on the mobile version; however, some of them are hidden. Here is an example from our demo site – https://prnt.sc/0hCULR8Hj4D6 https://prnt.sc/4kQ2zAhFFLkv https://xstore.8theme.com/elementor/demos/sneakers/

Please let us know specifically what you would like to achieve or change so that we can better understand the essence of your question.

Warm Regards,
The 8Theme Team

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Thank you for your reply.

I have another question.

“When you click the menu on mobile, the logo is displayed at the top. Why is it displayed like this?”

https://prnt.sc/zFHkptVNrk3G

We will also send you the logo image URL.

https://bes-ser.com/wp-content/uploads/2020/02/Gwangjumbc Yeongsan River logo-white.png

Thank you again.

Hello, Piippen,

You have set a custom z-index CSS with a value of 9 for the next container -> https://prnt.sc/BPZs-S-8wo3j. The main issue is that such logos overlap on your mobile devices. Please, check the Advanced tab of that Container and leave the option for z-index with an empty value as currently it is set to 9.

Warm Regards,
The 8Theme Team

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Please watch the video at the link below. I explain the problem I’m facing.

https://youtu.be/8oefprY9pWo

Hello, Piippen,

From your video, we can see that you are reviewing settings that are not relevant to your issue. Since you have declined to post on the support forum, and the comments section is not intended to provide support, we kindly ask you to contact us via email.

You can find the contact form on this page – https://themeforest.net/user/8theme . Please provide the following details: - A link to your website - Temporary WP-Admin access - A brief description of your request

The contact form is free to use, and we can review your issue through this channel. However, please note that if additional questions arise, you may need to extend your support period. This is in accordance with our policy and ensures fairness to other clients who have paid for support and expect timely assistance.

Warm Regards,
The 8Theme Team

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Hello, Yossefelbaz,

Thank you for contacting us and for using XStore.

An update for the theme will be released shortly. Next time, we recommend checking the changelog to ensure compatibility before proceeding with the WordPress update – https://xstore.8theme.com/update-history/

If you are unable to apply the patches, please ensure that the theme is activated using the purchase code in XStore > Welcome Panel.
In case the patches indicate they have been applied but the “Apply” button becomes active again, kindly follow the solution provided in this topic: https://www.8theme.com/topic/white-screen-when-update-elementor-and-elementor-pro-nd-dont-apply-patch/#post-415211

We hope this information is helpful.

Warm Regards,
The 8Theme Team

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Thank you for your reply, I have successfully applied the patches with your snippet. Is there any estimated time for the new update? The site is broken in so many places. Thank you.