39369 comments found.
This theme doesnt work with betterdocs when I have betterdocs installed the theme options override the betterdocs styling and it looks really bad
Hello @Miarosomathews
We have not officially tested Avada with this specific plugin so cannot provide you with a compatibility guarantee at the moment in this case, we suggest you get in touch with the plugin authors about the compatibility further.
Click Here to Get Avada Support
Thanks
-Ammar
Is Avada compatible with WP 6.7? Under Software Version, you still list 6.4.x.
Hi,
Avada is always compatible with the latest WordPress version and it works great with WP 6.7.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you need further assistance, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Any plans to soon add Bluesky into the social media links/icons? 
Hi,
We have plans to add Bluesy in a future update. For now, you can add a custom social icon for Bluesky for now (as custom icons can be added for any platform/purpose).
As this area is not a support platform and is meant for pre-sale queries/generalities, if you have further queries, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Good Day,
Can you guys kindly change your wording for clearing cache/caches? It should be “Clear Avada Caches” not “Reset Avada Caches.”
The above recommendation affects both the backend and frontend of your theme and follows industry standards.
Thank you!
Note: As a courtesy, the code snippet provided below will change Avada’s current Admin Menu Bar sub-menu link title “Reset Avada Caches” to “Clear Avada Caches”.
Perhaps you guys can update you documentation to add a new section, titled “Useful Code Snippets and Filters”, for your customers. We need this!
Code Snippet: https://prnt.sc/S6jcfPp6Uqlk
Thank you!
Hi,
You can also use the translation files to change the wording there.
To request changing this word by default in Avada for all users, please send in a feature request with the link I shared in the reply to your second message below.
Thank you. – Abbas
Thank you, Abbas No time for that. You already have my recommendation.
You are most welcome 
Good Day,
Can you guys kindly add your frontend Admin Menu (i.e., toolbar) to the backend of WordPress as well? Details: https://prnt.sc/PpNZhFtsiAc3
It would be a very convenient tool to have.
Thank you!
Hi,
To make a feature request like that, please go under “Engage” tab in your my.avada.com support account. Our devs collect feedback from there for new features.
We also request you to consider voting for existing high demand features at https://my.avada.com/feature-voting/
This allows our team to have a list of the most popular requests for future development. We value everyone’s opinion and continue to improve Avada with your help!
Thank you. – Abbas
Thank you, Abbas No time for that. You already have my recommendation.
You are most welcome
This AVADA is really amazing It is a very easy and high definition editor. You can’t find this editor even in Elementor. The thing that should be done is to add more material to the library as my site is a hosting site and yet I was able to make my site the way I want it It is a great thing and very easy and I see that they are approaching a million There are some people who want to add new styles This will be available they are great Buy and you will not regret it
Hi
We glad you loved the Avada theme!!
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
How do I use the word “search” instead of the magnifying glass icon in the search bar?
Hi
This would need some custom code to change the icon to text. You can reach out to support for further help on this. As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
Is this possible?
There is a form inside a popup.
If form submission is unseccessful, do not close off canvas popup.
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, please create a support ticket with our team about this and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hi guys, I have Avada for 1 day now but a bit annoyed with it. How do I initiate a refund? I already deregistered the license from my site.
Hello @xsyn
Refunds are not processed via comments and we suggest you to open a support ticket with us further.
Click Here to Get Avada Support
regarding the Refund, We do not set the terms and conditions for refunds, they are set out by Envato exclusively => https://themeforest.net/page/customer_refund_policy
Thanks
-Ammar
Hellooo I’m waiting forever to solve such a small problem in your support ticket system, it’s delaying my work, many hours a day has passed and nothing is solved, can you please answer my ticket. Create a way to reset the website created by your setup wizard please!!!
Hello @Jamesd009
We already have your ticket in our queue, we suggest you to kindly wait for our response there, our response time over the weekdays is under 24 hours.
We will get back to you soon
Thanks
-Ammar
Hello, could you please help to install Avada correctly? I installed Avada theme but it looks empty without prebuild designs and language packs.
is Layout Builder included in Avada theme?
how to install https://avada.website/interior-design/ pre-build design for Avada theme? looking forward to your support.
Hi,
Avada Builder is included with Avada. You just need to ensure Avada builder plugin is installed from under WP dashboard -> Avada -> Plugins page.
You can then install any prebuilt site from under WP dashboard -> Avada -> Websites.
To get started with Avada, please see this doc page:
https://avada.com/documentation/avada-quick-start-guide/As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hi, how many sites i can use this for? Like on different domains?
Hello @nemor
Regarding your product licensing, you have to purchase/own a license for each publicly accessible domain install of the theme. Regardless of whether the installation domain is a sub domain or not, if it is publicly accessible, it requires a license.
If you are migrating to a different domain and you already have your product registered with your original purchase code etc, you do not need to purchase a new license; You can simply add your registered purchase information to the new installation’s product registration tab.
For more information please check the Envato regular license definitions here → http://themeforest.net/licenses/terms/regular
Thanks
-Ammar
Noted! Thanks
You are most welcome
do you have linked variation through product
Hello @benkia365
You can surely add an additional field using ACF and create any kind of specific single product layout for variable products
Thanks
-Ammar
Until when does the Black Friday sale last?
Hello @triump-design
The sale runs till December 3rd
Thanks
-Ammar
I’m hours and hours trying to solve this thing with the theme, I had made a site using theme builder and wanted to remove found nothing in documentation about how to remove the site made with setup wizard, then installed a prebuild template over it now is a big mess… you could include a way to remove the website and try again because the setup wizard creates awful website design, could not use that.
Hello @Jamesd009
A prebuilt template should never be applied on an already constructed site, we have this notification come up once a user try to import prebuilt website too.
With that being said, it can always be removed using the same importer, if you need assistance with this, we will suggest you open a support ticket with our team as you do have a valid support so our team can guide you better.
Click Here to Get Avada Support
Looking forward to assist you.
Thanks
-Ammar
Hi Ammar, where I can find the tutorials about how to remove all the sites, I used the same importer to remove the prebuilt but didn’t help, it remains, used wp reset also didn’t remove, it’s stucky. I need to reset the site to start building again. Do I have to go thru my files folder in ftp to remove the theme or what?
Hello @Jamesd009
Surely the same importer, you should be able to click on uninstall and select all, this should remove everything that was imported.
If you need help with this, we suggest getting in touch with our support with the link above.
Thanks
-Ammar
But I already said this didn’t help the previous site created with setup wizard still there, how to remove it how to reset to start from 0 again? I opened a ticket support since yesterday no reply, waiting.
How can I delete/remove/reset the setup wizard made site? I need to make new from 0, the setup wizard created me a fugly website, I need to restart but can’t find where to clear that, the prebuilt website is now gone but the previous remains.
Hello There
Your ticket is in our queue and will be responded in due time
Thanks
-Ammar
How to add or edit products using Avada builder? It’s shows only https://prnt.sc/Pvpi5Ocjhu43
type="1_1" layout="1_1" background_position="left top"Hello @jenahfsmith
You do have an active support with us and should be able to open a suppor tticket without any issues, As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
Hi guys, are there any known issues regarding registering via Envato account on your website? Cause Im getting hit with a ‘no valid purchase code have been found’ error and I have clearly bought a license… Take a look: https://imgur.com/Z1TDdHo
Hello @xsyn
The registration process works fine and good with Avada, you should be able to register without any issues, make sure that you are copy pasting the right purchase code following the instructions here kindly => https://avada.com/documentation/how-to-locate-your-purchase-code-on-themeforest/
Thanks
-Ammar
Why am I not receiving emails from my avada contact form? Knowing that I was receiving before on contact 7 Before buying on old style!!
The other thing is Slider Revolution He asks me to put the key Is this included or I have to buy it to unlock ? I have registered on avada website. Because it is included with avada premium plugin
The email problem has been solved and now I receive it. But what is the problem? premium plugin ave to buy it to unlock ?
Hello @unitedonweb
You do have an active support with us and should be able to open a suppor tticket without any issues, As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
Or reply to my ticket after 3 days! Anyway, I thank you. waiting for new themes
Hello There
We only have 1 ticket from your account and it had been responded on 25th November already.
Thanks
-Ammar
I bought this by mistake, I misundestood the purpose of this avada, I thought it was a building tool for building many websites, and found out its just a theme like others to use in one website, I sent request for refund, the license remain unused so I’d like to get refund.
Solved.
Hello Jamesd009
We are glad to hear you have worked this out, do know that you have an active support so if something is required further you can always open a support ticket with our team.
Click Here to Get Avada Support
Thanks
-Ammar
I’m needing a theme that can also be used as a Marketplace. Can this theme achieve that goal without any coding?
Multi-Vendor Marketplace
Hi,
Avada works with the WooCommerce plugin for selling products/services. For marketplace features like that you will need an Addon for WooCommerce.
Thank you. – Abbas
