39262 comments found.
Is this possible?
There is a form inside a popup.
If form submission is unseccessful, do not close off canvas popup.
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, please create a support ticket with our team about this and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hi guys, I have Avada for 1 day now but a bit annoyed with it. How do I initiate a refund? I already deregistered the license from my site.
Hello @xsyn
Refunds are not processed via comments and we suggest you to open a support ticket with us further.
Click Here to Get Avada Support
regarding the Refund, We do not set the terms and conditions for refunds, they are set out by Envato exclusively => https://themeforest.net/page/customer_refund_policy
Thanks
-Ammar
Hellooo I’m waiting forever to solve such a small problem in your support ticket system, it’s delaying my work, many hours a day has passed and nothing is solved, can you please answer my ticket. Create a way to reset the website created by your setup wizard please!!!
Hello @Jamesd009
We already have your ticket in our queue, we suggest you to kindly wait for our response there, our response time over the weekdays is under 24 hours.
We will get back to you soon 
Thanks
-Ammar
Hello, could you please help to install Avada correctly? I installed Avada theme but it looks empty without prebuild designs and language packs.
is Layout Builder included in Avada theme?
how to install https://avada.website/interior-design/ pre-build design for Avada theme? looking forward to your support.
Hi,
Avada Builder is included with Avada. You just need to ensure Avada builder plugin is installed from under WP dashboard -> Avada -> Plugins page.
You can then install any prebuilt site from under WP dashboard -> Avada -> Websites.
To get started with Avada, please see this doc page:
https://avada.com/documentation/avada-quick-start-guide/As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hi, how many sites i can use this for? Like on different domains?
Hello @nemor
Regarding your product licensing, you have to purchase/own a license for each publicly accessible domain install of the theme. Regardless of whether the installation domain is a sub domain or not, if it is publicly accessible, it requires a license.
If you are migrating to a different domain and you already have your product registered with your original purchase code etc, you do not need to purchase a new license; You can simply add your registered purchase information to the new installation’s product registration tab.
For more information please check the Envato regular license definitions here → http://themeforest.net/licenses/terms/regular
Thanks
-Ammar
Noted! Thanks
You are most welcome
do you have linked variation through product
Hello @benkia365
You can surely add an additional field using ACF and create any kind of specific single product layout for variable products
Thanks
-Ammar
Until when does the Black Friday sale last?
Hello @triump-design
The sale runs till December 3rd
Thanks
-Ammar
I’m hours and hours trying to solve this thing with the theme, I had made a site using theme builder and wanted to remove found nothing in documentation about how to remove the site made with setup wizard, then installed a prebuild template over it now is a big mess… you could include a way to remove the website and try again because the setup wizard creates awful website design, could not use that.
Hello @Jamesd009
A prebuilt template should never be applied on an already constructed site, we have this notification come up once a user try to import prebuilt website too.
With that being said, it can always be removed using the same importer, if you need assistance with this, we will suggest you open a support ticket with our team as you do have a valid support so our team can guide you better.
Click Here to Get Avada Support
Looking forward to assist you.
Thanks
-Ammar
Hi Ammar, where I can find the tutorials about how to remove all the sites, I used the same importer to remove the prebuilt but didn’t help, it remains, used wp reset also didn’t remove, it’s stucky. I need to reset the site to start building again. Do I have to go thru my files folder in ftp to remove the theme or what?
Hello @Jamesd009
Surely the same importer, you should be able to click on uninstall and select all, this should remove everything that was imported.
If you need help with this, we suggest getting in touch with our support with the link above.
Thanks
-Ammar
But I already said this didn’t help the previous site created with setup wizard still there, how to remove it how to reset to start from 0 again? I opened a ticket support since yesterday no reply, waiting.
How can I delete/remove/reset the setup wizard made site? I need to make new from 0, the setup wizard created me a fugly website, I need to restart but can’t find where to clear that, the prebuilt website is now gone but the previous remains.
Hello There
Your ticket is in our queue and will be responded in due time
Thanks
-Ammar
How to add or edit products using Avada builder? It’s shows only https://prnt.sc/Pvpi5Ocjhu43
type="1_1" layout="1_1" background_position="left top"Hello @jenahfsmith
You do have an active support with us and should be able to open a suppor tticket without any issues, As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
Hi guys, are there any known issues regarding registering via Envato account on your website? Cause Im getting hit with a ‘no valid purchase code have been found’ error and I have clearly bought a license… Take a look: https://imgur.com/Z1TDdHo
Hello @xsyn
The registration process works fine and good with Avada, you should be able to register without any issues, make sure that you are copy pasting the right purchase code following the instructions here kindly => https://avada.com/documentation/how-to-locate-your-purchase-code-on-themeforest/
Thanks
-Ammar
Why am I not receiving emails from my avada contact form? Knowing that I was receiving before on contact 7 Before buying on old style!!
The other thing is Slider Revolution He asks me to put the key Is this included or I have to buy it to unlock ? I have registered on avada website. Because it is included with avada premium plugin
The email problem has been solved and now I receive it. But what is the problem? premium plugin ave to buy it to unlock ?
Hello @unitedonweb
You do have an active support with us and should be able to open a suppor tticket without any issues, As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
Or reply to my ticket after 3 days! Anyway, I thank you. waiting for new themes
Hello There
We only have 1 ticket from your account and it had been responded on 25th November already.
Thanks
-Ammar
I bought this by mistake, I misundestood the purpose of this avada, I thought it was a building tool for building many websites, and found out its just a theme like others to use in one website, I sent request for refund, the license remain unused so I’d like to get refund.
Solved.
Hello Jamesd009
We are glad to hear you have worked this out, do know that you have an active support so if something is required further you can always open a support ticket with our team.
Click Here to Get Avada Support
Thanks
-Ammar
I’m needing a theme that can also be used as a Marketplace. Can this theme achieve that goal without any coding?
Multi-Vendor Marketplace
Hi,
Avada works with the WooCommerce plugin for selling products/services. For marketplace features like that you will need an Addon for WooCommerce.
Thank you. – Abbas
how to deactivate my existing license from one domain and transfer to another domain?
Hello @mrfatbee
You will need to first unregister it from the current site and then remove it Avada from there if another license is not being used.
Once that is done, you should be able to register the same license on your other new domain, more about this can be read here => https://avada.com/documentation/how-to-use-my-avada/
Thanks
-Ammar
v7.11.11 Avada live not work both firefox, and chrome. (i already know that this is not a official support chat)
Hello @3danny
This is not an issue with the version you are currently on so this needs to be checked as to what is causing this, we will need you to kindly check if any of your 3rd party plugin is causing this.
Our team will need to take a closer look into this to provide you with more information on this.
Click Here to Get Avada Support
Thanks
-Ammar
Hi,
I would need to use the Elementor plugin to design my website. Is it compatible with your templates? I was looking to use this template: https://avada.website/portfolio/
Thanks
Cédric
Hello Cedric
We have not officially tested Elementor with Avada as it has its own Live Avada Builder which you can checkout here => https://avada.com/feature/live-visual-builder/
Thanks
-Ammar
Please I enabled “WooCommerce Cart Icon in Main Menu” under the global option, if I clicked the icon of the woo cart on my page it didn’t tame me to the card but rather took me back to the front page. Was I meant to link it to the shopping icon cart Icon?
Hi,
Please see that you specified a cart page in WooCommerce settings itself.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
After following this documentation https://avada.com/documentation/working-with-sticky-containers/ I found out something that’s not working as expected. I have the following configuration: a global header in a layout, and a single post title bar in another layout. My global header is a single container with the CSS Class “global-menu”, min height of 260px, and a Sticky Container Minimum Height of 60px. The single post title bar, also has a single container with sticky turned on and the Sticky Container Offset set to a CSS selector as ”.global-menu”. When a view a post, the single post title bar container is getting stuck, and not scrolling along with the global menu. If I use another container with fixed height as a Sticky Container Offset, it works. But not with the global stickey header. Any idea why this is happening? Cheers!
Hi,
We’d need to login and check your setup for this.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
If I purchase the Regular License, does that mean I can only create one website for myself and cannot create one for my client?
Hi
In a regular license you can create a site for an end client. This is generally what is used by most web developers
Please do refer here for any further info, https://avada.com/documentation/avada-license-information/
We thank you for your interest and would be delighted to have you as a part of our growing community!
Thank you, Shaminder
So with the extended license, will I have a platform similar to AVADA? Can my customers create their own websites without any limitations on the number of sites?
Hi,
The Extended license is still limited to a single end product. For your use case, it’s better to buy the regular license for your current project or client’s project. Just please do note, each additional website/project requires its own separate Avada License.
For more info on extend license, please see:
https://themeforest.net/licenses/terms/extended.Thank you. – Abbas
Does this theme solves customisation of Woocommerce? Will I need to buy other plugins if I set up my store on Avada?
Hello @iBobMarley
Avada surely comes with a layout builder which will enable you to create your own custom shop, archive and single product pages based on WooCommerce.
We have very extensive documentation about this here => https://avada.com/documentation/the-avada-woocommerce-builder-shop/
We will be happy for you to be a part of this Amazing Community
Thanks
-Ammar
