8686 comments found.
The Lastest Upade broke the MasterStudy LMS – Online Courses, eLearning PRO Plus, Breadcrumb NavXT, and STM Configurations plugins. When the Breadcrumb NavXT and STM Configurations plugins are activated, they interfere with MasterStudy LMS — Online Courses, eLearning PRO Plus and courses can’t be created and existing lessons can’t be accessed. I submitted a ticket to support, but they haven’t responded.
Hello!
Thank you for sharing the details about the issues you’re experiencing. I’m sorry to hear about the trouble—it sounds frustrating!
Could you please ensure that your theme and all bundled plugins are fully updated to their latest versions? Sometimes, compatibility issues arise when there’s a mismatch between plugin and theme versions.
Once everything is updated, please check again to see if the issue persists.
Thank you for your patience and understanding!
Kind regards
All the plugins are up to date. For now I downgraded to the older version of WordPress that is compatible with MasterStudy LMS – Online Courses eLearning PRO Plus, Breadcrumb NavXT, STM Configurations, and Redux Framework.
This temporary solution caused everything to start working again, and all the warnings and notices got resolved. And Support still has not replied to my tickets; it’s been over 3 days. I have lifetime support, and there is a 6 to 12 hour waiting time. But for some reason there is still no follow-up.
Hi there,
Thank you for reaching out and for creating support tickets.
I sincerely apologize for the delay in receiving a response—this is not the experience we strive to provide. If your tickets haven’t been responded to yet, could you please share the ticket numbers with me? I will personally ensure that the process is expedited.
Kindly be informed that the latest WordPress version is compatible with MasterStudy LMS, we could not identify any issue while testing according to your request.
I highly recommend setting up a staging website and providing us with the details in your ticket. This will allow us to assist you with safely updating and testing the changes. Once everything is resolved on the staging site, you can confidently apply the updates to your live website.
Providing all the necessary details and access in the ticket will greatly help us address the issue efficiently in a single reply. Thank you for your patience, and we’re here to assist you every step of the way.
Best regards
Hello,
For course payments, can we use 3rd party payment gateway that is integrated to woocommerce? e.g. hitpay app?
thank you.
Hello there,
Thank you for reaching out with your question! Yes, you can absolutely use any WooCommerce-compatible payment gateway, including third-party options like the HitPay app, for processing course payments in MasterStudy LMS.
Our plugin is designed to integrate seamlessly with WooCommerce, allowing you to leverage the payment gateways available in your WooCommerce setup. This ensures flexibility and convenience for your business needs.
If you need any assistance with the configuration, feel free to reach out—we’re here to help!
Warm regards
Hi,
Thank you for your question! You can easily change the button colors by adding a bit of custom CSS. Please follow these steps:
Navigate to Appearance > Customize > Additional CSS in your WordPress dashboard. Add the following CSS code:
.masterstudy-theme #wrapper .header_2 .header_top .stm_courses_search .stm_lms_courses_search__button {
background-color: red !important;
}
.masterstudy-theme .header_2 .stm_lms_account_dropdown .dropdown button {
background-color: red !important;
border-color: red !important;
}
This should update the button colors to red or any color of your choice.
Kind regards,
Thanks it worked!
How about the blue icons and buttons? See screenshots:
https://paste.pics/0f8be0a02e0590c42b8cad2b89afa573 https://paste.pics/df23234cab9bddecd7894afa43a1c7eaI mean I wanted to change all the default blue color (in the screenshot)... to red… where do I change it?
If css can help me to provide all the css?
Thank you.
You’re welcome! I’m glad it worked!
Regarding the blue icons and buttons, it seems the global settings might not be applying correctly. To investigate this further, could you please create a support ticket and share the ticket number with me? Once we have that, we’ll check the issue in detail and provide you with a solution, including any necessary CSS.
Thank you for your patience and understanding!
Support is slow like hell, eventhough I hit a critical issue when the profile page is looping forever. This is my second purchase for an extended support, what is going on?
Hello,
I’m sorry to hear about the frustration you’re experiencing with support delays, especially regarding a critical issue like the profile page looping. Could you please share your ticket number?
I’ll escalate this and ensure it’s addressed as quickly as possible. Your extended support purchase deserves prompt assistance, and I’ll do my best to resolve this for you.
Thank you for your patience!
Sure thanks, pls help as this issue is a blocker for me! Here is ticket: https://support.stylemixthemes.com/tickets/Z82747
Hi,
Thank you for sharing the ticket details! I completely understand how important this is for you, especially since it’s a blocker.
We’ll prioritize looking into your issue and ensure it gets resolved as quickly as possible. Rest assured, our team will review your ticket and provide you with the necessary support.
Kind regards,
Warning : Undefined array key “type” in wp-content/plugins/masterstudy-lms-learning-management-system/_core/stm-lms-templates/course-player/content/quiz/questions/main.php on line 99
Hi!
Thank you for reaching out.
This is just a warning and does not affect the functionality of your site. To avoid seeing such warnings, you can disable the debug mode in your WordPress settings.
If you notice any issues affecting the functioning of your site, please let us know, and we’ll be happy to assist you further!
Quiz images not showing
define( ‘WP_DEBUG’, false );
Hello
Thank you for the request.
Recommendations:
Always create a backup before making changes to files or debugging issues.
Ensure that the MasterStudy theme and MasterStudy LMS plugin (both Free and Pro versions) are up-to-date.
Clear your site and browser cache.
Disable third-party plugins to check for potential conflicts.
If the issue persists, please visit your StylemixThemes account and fill out the support form. Our team will troubleshoot the case directly on your site.
Kind regards
The revslider plugin has not been updated in months. there is a exploit in version. Please fix asap!
Hello
Thank you for bringing this to our attention.
We understand your concern regarding the RevSlider plugin. While we cannot immediately release an update, we want to assure you that we are prioritizing this issue. It may take some time as we need to thoroughly check for compatibility and make necessary adjustments if required.
I’ve already informed the team and will do my best to expedite the process. We truly appreciate your patience and understanding. Thank you again for reporting this!
Best regards
our website was hacked with malware, took long time to clean it and had to restore site from a backup. Please fix because last time you updated in theme was almost 6 months ago. thank you
Thank you for sharing your concerns—I completely understand how frustrating and worrying this situation must have been.
Please know that MasterStudy LMS is developed with security best practices in mind. However, website security is a shared responsibility that includes themes, plugins, hosting, and overall site configurations. Outdated software or server vulnerabilities can also become entry points for attacks.
That said, we’re committed to ensuring MasterStudy remains secure, and I’ll share your feedback with the development team. Please also let us know if there’s anything specific from the attack that points or related directly to the MasterStudy so we can investigate further.
In the meantime, I recommend some additional steps to enhance site security, such as keeping everything updated, using strong passwords, and installing a security plugin for real-time monitoring.
We’re here to help if you need further assistance or advice on strengthening your site’s defenses!
Hello, I have created a support ticket for a non-support issue, but I can’t find where else to contact you. My request is to request a refund for a charge that was automatically made to my card. Please tell me where to write, or reply to my ticket at https://support.stylemixthemes.com/tickets
Thank you, I’ll be waiting.
Hello,
Thank you for reaching out, and we’re sorry to hear you’re no longer using the plugin. Please kindly note that our system sends a reminder email one month prior to the automatic renewal of your subscription. It seems no action was taken to cancel the subscription, so the renewal proceeded automatically.
We understand this situation might be frustrating, but with thousands of users, we rely on this automated system to manage subscriptions efficiently. This process, including how subscriptions work, is outlined in the EULA agreement at the time of purchase.
Rest assured, we’ve received your ticket, and our team will respond to it shortly. Thank you for your patience and understanding. If there’s anything else we can assist with, please don’t hesitate to let us know.
Best regards
Thank you for your reply.
I think that one reminder email is not enough among tons of emails that we all receive every day.
I would appreciate it if you could confirm if it is possible to receive a refund, I have been a user of yours for a long time and I think it would be the right thing to do since I will not be using the service.
I look forward to hearing from you.
Hi,
Thank you for your message, and I completely understand your concern. For refund requests, these are handled by our management team, and I kindly ask that you create a support ticket so we can look into your case further. I don’t have access to the details such as your email or purchase code at the moment, but once we have that information, we’ll do our best to help.
Please note, however, that subscription fees are typically not refundable, as outlined in our EULA agreements. That said, I’m hopeful we can make an exception in your case and find a suitable solution for you.
Thank you again for reaching out, and I look forward to assisting you further.
Best regards,
Hello,
For the Udemy Affiliate courses, can I just choose which courses I can show or import?
Hello
Thank you for the request.
Yes. Once you’ve added your Udemy API credentials, you’ll be able to search for and import specific Udemy courses using the Search tab.
To help you get started, here’s a useful manual – https://docs.stylemixthemes.com/masterstudy-theme-documentation/masterstudy-lms-pro-addons/masterstudy-theme-manual-udemy-course-importer with detailed instructions.
Best regards
Thanks, and where will the user play the video in my site or udemy?
Also will the user know it’s from udemy?
Hi!
Thank you for your question.
When a user wants to purchase a course, they will be redirected to Udemy to complete the purchase. The video content will be played on your site once the user has access, but the purchasing process happens on Udemy. Users will be aware that the course is hosted on Udemy, as it will be linked to your Udemy account.
Let me know if you need any more details!
When will you guys fix the demo import? it is rubbish
Hello
Thank you for sharing your feedback with us. We’re sorry to hear that you’re experiencing issues with the demo import. Could you let us know the specific problem you’re encountering? If you’ve already created a support ticket, please share the ID, and our team will prioritize assisting you. If not, we encourage you to create a request so we can resolve this for you as quickly as possible.
We’re here to help and ensure everything works smoothly for you!
Hi. The SMT-required plugin is the problem, I think you guys are using the wrong plugin file corrupted or the wrong file in there. When I’m swapping between consulting and master study, it asks to update one of the SMT plugins then when I update, it breaks my website every single time, so one of the themes is with the bad plugin file. So, since I already diagnosed it for you, why don’t you this time stop with denial and face that your demo import is creap and it has been like that for a few years and you guys just don’t care about it, please forward it to the author, he should care more.
Hi,
Thank you for sharing your concerns with us. We are not denying the issue; we genuinely want to help resolve it. However, to properly address the situation, we need to investigate it further, as we are unable to replicate the issue on our end.
We’ve sent you an email regarding this matter, but we haven’t received a response yet. Could you please check your inbox and reply with the necessary details so we can take a closer look at your website and assist you in resolving the issue?
We’re here to help and are committed to solving this for you as quickly as possible.
Kind regards,
problem: masterstudy- Update Needed for MasterStudy Ecosystem There have been updates in MasterStudy ecosystem. To make sure everything works correctly, click Update all to update the following: STM Configurations. This plugin is not the same in the consulting and it is crashing. You don’t need to fix my website you need to fix your theme, so you don’t need access my backend
i will check in a couple of days, if is fixed is ok, if not I just ask refunds
Hello,
We are checking the history of your requesters and purchase details.
Our system shows that you purchased both Consulting and MasterStudy Themes and activated the license in the same domain. It means that you installed both themes into a single WordPress environment.
Please kindly note that both themes include their own bundled plugins. Although the names of the plugins are the same, their core structures are completely different.
STM Configurations in Consulting and Masterstudy are two different plugins with the same name.
You should do the following if only one theme is installed in the single domain:
- Remove STM Configurations
- Install STM Configurations from Dashboard > Appearance > Install plugins section
Please kindly note we are ready to troubleshoot the issue on your site directly because there is no problem with demo import and bundled plugins. Thousands of users are updating the theme regularly and there are no similar reports.
We are waiting for your response on ticket ID Z82558.
Kind regards
Urgent feature not seen I’ve been using your theme across three live websites and plan to set up a new one soon. However, I’ve noticed that a key feature is missing: the tooltip or popup that appears after selecting the correct answer, as shown in this screenshot: https://snipboard.io/Nq2hIL.jpg This feature is common on many websites, including platforms like DataCamp.com, and plays an essential role in enhancing user engagement and interactivity.
Could you confirm if this functionality is available in the theme and how it can be enabled? If not, are there any plans to incorporate it, or is there a recommended workaround to implement it?
Thank you
Hello
Thank you for reaching out and sharing your feedback! We truly appreciate your continued use of our theme across multiple websites.
Regarding the tooltip feature, we want to clarify that the message shown in the screenshot appears after you submit the quiz. This functionality is part of the existing setup to provide users with feedback.
If there’s a specific behavior or enhancement you’d like to see in this feature, we’d love to hear your suggestions. Feel free to share more details, and we’ll do our best to assist you.
When the correct answer is selected during a course or quiz, a pop-up will appear to explain the rationale behind the answer. This confirmation not only reassures the learner that their choice was correct but also provides an opportunity for the admin to offer a detailed explanation of why it is the right answer.
This design fosters a sense of active learning and reinforces the learner’s confidence in their progress before they proceed to the next question.
It’s important to note that not all quizzes are designed to show all answers only at the end. Many modern learning approaches incorporate quizzes throughout the course to provide immediate feedback and enhance real-time learning.
Thank you so much for your detailed feedback! We truly appreciate the thought you’ve put into sharing this idea. Currently, MasterStudy LMS does not provide this specific feature, but I will gladly forward your request to our team for consideration in future improvements.
Your insights are invaluable to us as we strive to enhance our products and better meet our users’ needs. Please don’t hesitate to share any other suggestions or feedback you may have.
Best regards,
I have seen that there is an option for explanations for the answers when the question is submitted
https://snipboard.io/4bifTR.jpgBig improvement, but do we have to get to the end of the text and have someone click on the explainers before they see the rational behind the answer selected?
The icon used for the explainer is not so well done as well
https://snipboard.io/FPYtWI.jpgI am impressed, but these issues need to be looked into.
Thank you
Hi,
Thank you for sharing your thoughts and feedback!
I’m glad to hear you’re impressed with the improvement regarding answer explanations. To address your concerns:
Currently, the explainer is designed to be accessed after the question is submitted. However, we understand the importance of making the rationale more immediately visible or user-friendly. Your suggestion will be noted, and we’ll explore options to improve this experience, such as making the explanations more intuitive or accessible.
Thank you for pointing out the issue with the icon design. We’ll review this and work on improving its aesthetics and usability to ensure it aligns with the overall design quality.
Your feedback is incredibly valuable, and I’ll pass it along to the development team for consideration. If you have any further suggestions, please don’t hesitate to share!
Thank you again for taking the time to help us improve.
New Reply for Ticket: VXN-875-49127
Hi,
Thank you for your patience. Upon reviewing the logs, we identified the following error related to the plugin masterstudy-lms-learning-management-system. The plugin has been temporarily disabled, and the site is now loading successfully.
Please review the plugin’s functionality or reach out to the plugin’s developer for further assistance.
I have updated all the plugins and activated the Masterstudy LMS plugin for the second time and the same thing has happened again. See the message below and I cannot access the site, again“There has been a critical error on this website. Please check your site admin email inbox for instructions. If you continue to have problems, please try the support forums.”
Hello,
Thank you for letting us know about the issue you’re facing. We’re sorry to hear about the trouble with the MasterStudy LMS plugin.
To assist you further, please go to your StylemixThemes account and fill out the form at the following link: https://themeforest.net/user/stylemixthemes
Once we receive your request, our team will troubleshoot the issue directly on your site to resolve it as quickly as possible.
Kind regards
Dear Developers,
Great theme, but I have a problem with the checkout at the end of the work. Buying lessons. I don’t use the built-in Stripe payment, but the stripe plugin that integrates with woocommerc. The payment is completed fine and is visible in the order.
But after placing the order, it does not redirect me to the successful checkout page, but I get an error message on the checkout page (while the order is placed correctly): “There was an error processing your order. Please check for any charges in your payment method and review your order history before placing the order again.”
Woo fatal-error log: “Uncaught TypeError: Argument 2 passed to MasterStudy\Lms\Repositories\CoursePlayerRepository::get_main_data() must be of the type int, string given, called in /home/u728374827/domains/primeofenglish.com/public_html/wp-content/plugins/masterstudy-lms-learning-management-system/_core/stm-lms-templates/course-player.php on line 29 and defined in /home/u728374827/domains/primeofenglish.com/public_html/wp-content/plugins/masterstudy-lms-learning-management-system/includes/Repositories/CoursePlayerRepository.php:17”
{ “error”: { “type”: 1, “file”: ”/home/u728374827/domains/primeofenglish.com/public_html/wp-content/plugins/masterstudy-lms-learning-management-system/includes/Repositories/CoursePlayerRepository.php”, “line”: 17 }, “remote-logging”: true, “backtrace”: [ ””, ”#0 /home/u728374827/domains/primeofenglish.com/public_html/wp-content/plugins/masterstudy-lms-learning-management-system/_core/stm-lms-templates/course-player.php(29): MasterStudy\Lms\Repositories\CoursePlayerRepository->get_main_data(‘25-folyamatos-j…’, ‘reviews’)”, ”#1 /home/u728374827/domains/primeofenglish.com/public_html/wp-includes/template-loader.php(106): include(’/home/u72837482…’)”, ”#2 /home/u728374827/domains/primeofenglish.com/public_html/wp-blog-header.php(19): require_once(’/hom” ] }
I was check, the problem is $lesson_id = “reviews” (must be of the type int, string given) public function get_main_data( string $page_path, int $lesson_id ): array
I disabled billing plugin and disabled-restart all plugin but not solved the problem. Upgrade PHP 7.4 to 8.3.
Thank you for your help 
Hello,
Thank you for sharing the case with us.
In order to provide you with an efficient solution, we would need temporary admin access to your website. Please send the credentials to this email:
cs-team@stylemixthemes.comWe will need your permission to make changes, such as deactivating plugins for troubleshooting. Please ensure that you have a backup of your site before proceeding.
Looking forward to resolving this for you!
Kind regards,
Hello,
I hope you’re doing well. To address the issue, we’ll need your credentials for further investigation. It seems we haven’t received any email at cs-team@stylemixthemes.com yet.
Please visit your StylemixThemes account and complete the form here: https://themeforest.net/user/stylemixthemes.
Once you’ve submitted the form, kindly let me know, and we’ll troubleshoot the issue directly on your site.
Looking forward to your response!
Hi 1-I can use membership system without other plugins like pro membership or other , your system support simple membership 2- i can creater membership ( with question number 1 ) and sell the plans with woocommerce payments 2- in apps support webview checkout payment thanks
Hi,
Thank you for reaching out with your questions!
To set up a membership system, you will need to use the Paid Memberships Pro (PMPro) plugin. Unfortunately, there is no alternative for this functionality within the current setup.
Once you create memberships using PMPro, it is possible to sell the plans with WooCommerce payments. This integration works seamlessly.
Regarding webview checkout payments, MasterStudy integrates smoothly with WooCommerce. Any checkout options available in WooCommerce, including webview, can be used without issues.
If you have any further questions, feel free to let us know—we’re happy to help!
Kind regards
Hello, how are you? First, I want to thank you for your wonderful work regarding the lms plugin. I intended to buy the pro plus plan, but honestly, there are some very important points that I expected in your program. First, we are supposed to be able to create a multi-course learning platform, but under one brand. I know this is available, but the ability to add trainers who work under the auspices of the main platform is not sufficient. First, we must be able to add trainers within controlled rules, as we add on to add multiple trainers. It is not enough to restrict the trainer’s powers because the trainer is able to delete and create the shared course without any restrictions or review. These are very, very important matters if we assume that we want to build a learning platform where all trainers are under the auspices of one platform and not multiple trainers. Marketplace. So, I hope to inform me if there is a solution to what I want or that you take this suggestion into consideration. The second matter is that we hope there is more ability to customize the control panel and other pages. The other matter regarding the first installation process when we choose to install as a marketplace or individual, I did not find the ability to modify this option later because I want to cancel the marketplace. Please take this point into account as well. Thank you.
Hi there, the config of this plugin eRoom – Zoom Meetings & Webinar. is not up to date. Can you do it for the provide a recent doc for it?
Hi there,
Thank you for reaching out! You can find the latest documentation for the eRoom – Zoom Meetings & Webinar plugin at the following link: Room Plugin Documentation – https://docs.stylemixthemes.com/eroom
If you have any further questions or need additional assistance, please feel free to create a support ticket, and we’ll be happy to help you.
Kind regards,
Do you have a mobile category menu or category listing page?
Hello,
Thank you for your question!
The MasterStudy theme is fully mobile-responsive, so anything available in the desktop version, including the category menu or listing page, will also be accessible on mobile devices. If you have any specific requirements or need assistance setting this up, feel free to let me know—I’m happy to help!
I have checked RTL demo and I think it’s unfair to say that the theme is 100% RTL. Some observation: - Misaligned icons: The icons throughout the platform appear misaligned and do not adapt properly to the RTL layout, causing confusion and hindering navigation. - Incorrect arrow directions: The arrows used for navigation and indication purposes are not mirrored correctly in the RTL layout, leading to a counterintuitive user experience. - Button placement: The placement and alignment of buttons in the RTL layout are inconsistent and do not follow the expected right-to-left flow, causing confusion and frustration for users. - Overall the theme is uncomfortable and inconsistent in RTL mode.
Hello,
Thank you for sharing your detailed observations about the RTL demo. We truly appreciate your feedback as it helps us improve our products.
Please note that the demo is fully RTL-compatible. To ensure the best experience, kindly confirm that you are using the latest version of the theme and have selected an RTL language, such as Arabic or Hebrew, in your WordPress settings. We have many clients successfully using the RTL demo without issues.
If, after verifying these steps, you still encounter any inconsistencies, we kindly encourage you to create a support ticket. Our dedicated support team will take a closer look and identify the cause of the issues you’re experiencing. We’re more than happy to assist you with the setup and resolve any concerns.
Thank you for your understanding, and we look forward to assisting you further!
This image is just from the course page..
I have indicated the places where there should be spaces, and also note that the course details (Duration, Views, etc…. ) are supposed to be in the far left but they are connected to the titles
all arrows are reversed on this page.
Hello
Thank you for your reply.
Please go to the StylemixThemes account and fill out the form » https://themeforest.net/user/stylemixthemes
We will troubleshoot the case on your site directly.
Kind regards
It looks like this pro plugin will never get any updates anymore, even security updates.
I will want to upgrade to the Pro Plus, I hope the price I paid for this will be offsetted. Or will I need to get a refund to purchase the pro plus?
And I have another big problem with this plugin.
It’s extremely slow in the WP Admin area and takes forever to load any page. But whenever my VPN is on it doesn’t behave that way. Even your website, the stylmix website never loads up until I switch on VPN. Is there an IP issue with your codes?
I have previously raised the extremely slow issue on wordpress.org when I was still trying out the free version until I recently discovered it might be an IP issue.
What is the permanent solution to this, Please??
Hello,
Thank you for reaching out! It seems there might be some confusion about the updates. Have you updated the theme recently? The Pro plugin updates are bundled with the theme updates, so you’ll need to update the theme first to access the latest Pro plugin version.
Please refer to this guide – https://docs.stylemixthemes.com/masterstudy-theme-documentation/getting-started/how-to-update-masterstudy for step-by-step instructions on updating your theme.
If the issue is solely related to updates, you won’t need to purchase the Pro Plus plugin—updating the theme should resolve it. However, if you’re looking for additional features that are exclusive to Pro Plus, you may consider upgrading.
I’d recommend trying to update the theme and plugin first. I hope this resolves the issue for you! Let me know if you need further assistance.
Kind regards
It sounds like there may be some compatibility issues at play here. Generally, we don’t encounter IP-related issues with the plugin, but we want to ensure everything runs smoothly for you.
Could you please try updating the plugin and your theme to the latest versions? Updates often address potential compatibility problems, and this might resolve the issue.
Once updated, please let us know how it goes. If the problem persists, we’ll be happy to investigate further to find a permanent solution for you.
Looking forward to your update!
Best regards
I would like to upgrade,
Firstly I thought the theme had Gutenberg support since the free theme (Starter Theme) has it. How come the free Masterstudy theme is Gutenberg compatible and the main theme is not?? What is the difference between the free theme and this one??
Hello??
Hi,
Thank you for reaching out and for considering upgrading!
The MasterStudy Starter Theme (free version) was designed to be lightweight and compatible with Gutenberg to provide users with a quick and flexible starting point for simple projects. On the other hand, the MasterStudy Premium Theme is a more feature-rich product designed specifically for LMS platforms. It includes additional built-in tools, premium plugins, and advanced customization options that require a more complex framework, which currently prioritizes page builders like Elementor and WPBakery over Gutenberg.
We understand how important Gutenberg compatibility is for many users, and this is something we are evaluating for future updates to the premium theme.
If you have any specific questions about the features or differences, feel free to ask—I’m happy to provide further clarity!
Okay, back to the IP issue. I realized the issue is with the base plugin (free plugin).
As I said, I raised this topic months ago on wordpress.org, and still nothing has been done about it.
Loading anything in the WordPress wp-admin takes forever to load until I use my VPN.
Please you people should check your codes thoroughly, this is really frustrating.
Hello!!!
Hello,
Thank you for your patience and for following up on this issue.
I’ve checked with our developer team, and they confirmed that the code of the base plugin does not include any IP restrictions.
It’s possible that the issue may be related to other factors affecting your WordPress environment.
We’d be happy to assist further in troubleshooting this and finding a solution. If you could provide more details or share any relevant information about your setup by creating a support ticket, we’ll do our best to help you resolve this issue.
Thank you again for your feedback and understanding.
Even your website has this problem. Your system definitely has this problem.
Please investigate thoroughly
I’ve sent you a ticket and I will add a screenshot. Please respond.
Hello there!
Thank you for creating a support ticket!
Could you please share your ticket number with me so we can look into it right away?
We’ll be on the lookout for the screenshot you mentioned as well.
Thank you for your patience and cooperation!
Thank you for sharing the ticket number and all the relevant details within the ticket.
Rest assured, your request has been assigned to a highly experienced agent. We will do our utmost to provide you with an effective solution.
Hello! I’m interested to this theme, but I want to know, does this theme includes MasterStudy Pro Plugin ? or it has free version of MasterStudy Pro plugin. Thank you!
Hello!
Thank you for your interest in the theme! The MasterStudy theme includes both the MasterStudy LMS Free Plugin and the MasterStudy LMS Pro Plugin, which is installed during the demo import process. The Pro version includes premium add-ons, and you can find a detailed description of these in the MasterStudy Theme documentation.
Additionally, there is a MasterStudy LMS Pro Plus Plugin available, which includes even more premium features and can be purchased separately from the MasterStudy LMS official website – https://stylemixthemes.com/wordpress-lms-plugin/
MasterStudy LMS is a powerful tool to transform any WordPress website into a full-fledged e-learning portal with all the functionality needed to create, manage, and sell courses online.
If you have further questions or need clarification, feel free to ask—I’ll be happy to assist!
Best regards
Is there an API available for the LMS?
I want to use student engagement data in my marketing automations.
Hello,
Thank you for reaching out! While we currently don’t offer a direct API for the LMS, you can absolutely achieve your goal by using SureTriggers. It integrates seamlessly with MasterStudy LMS and works well with any newsletter plugin compatible with SureTriggers.
Here’s a helpful guide to get started: https://docs.stylemixthemes.com/masterstudy-lms/additional-features/suretriggers-integration
If you have any questions feel free to ask! Best regards
