1267 comments found.
How can I fix the bullet points not showing
Hi there
This kb https://support.imithemes.com/knowledgebase/how-to-show-bullet-and-numbered-lists-in-native-church-theme/ should help.
For more questions or concerns please open a ticket here: https://support.imithemes.com/help/ticket/new
Thanks
Thank you very much. The code worked perfectly
Glad it helped! Thanks
we want to print the event booking additional fields, but we are enable to do it. we are enable to see any print features (button) by default or any settings for that. we use external plugins to check the printing. Appreciate if anyone guide on this matter.
Hi there
Additional fields data is available in the CSV export of the bookings for default and Woocommerce bookings. Once you export the bookings, it can be printed.
For more questions or concerns please open a ticket here https://support.imithemes.com/help/ticket/new
Thanks
Fonts I select randomly no longer display property on the website; it worked perfectly before. Fonts show up just fine when editing in Elementor. Any idea what went wrong?
Hi there
Would be great if you can open a ticket here: https://support.imithemes.com/help/ticket/new to let my team check your website.
Thanks
Team, I have a pending support ticket with no response. Any idea how long for someone to reach out? Thanks
Hi there
Sorry for the trouble, please share the ticket ID and I will check it’s status just now.
Thanks
Hi imithemes, congrats for this great theme. One question: how can I buy another licence?
just saw “buy another licence” buttom.
Glad you found it 
I’m trying to connect my Eventer app to my website. After connecting, it’s saying page not found. Sorry, we can’t seem to find the page you are looking for.
Hi there
An abandoned free plugin with the same name ‘Eventer’ is there in the WordPress repository is the one you are referring here. Our official plugin is available only on Envato Market and the current version is v3.9.10
Thanks
=>>>> My version is 3.6.1, and according to your theme, any update needed I will see it on Native Church>> Plugins. So nothing like update there to the latest version
My theme version is 4.6.2 because I have not seen any need to make an overall update.
Hi there
Please update your theme first to the latest version and then you will see update for the bundled Eventer plugin on the Native Church => Plugins page. Theme can be updated by using the Envato Market plugin, see doc https://support.imithemes.com/docs/native-elementor-demo/updating-theme/
Thanks
Hope updating the theme wont affect my website??
It is always recommended to keep a full backup of the website before any update. Updating from the last to latest version should not make any major impact but coming from an years old version should be done with extra care like backing up database and full site separately. Check if you have child theme with customisation etc.
I don’t think I have a child theme.
Please the update link you sent. I used the envato marketplace plugin and it’s saying that my theme update failed. That is already on the latest version. Whereas my them is on 4.6.2
Hi there
You can always download the latest version of theme from your ThemeForest’s Downloads page https://themeforest.net/downloads and install it from your website’s WP Dashboard =? Appearance => Themes.
For further assistance open a ticket here: https://support.imithemes.com/help/ticket/new
Thanks
So on that Dashboard => Appearance => Themes I saw an update button on my theme. If I clicked on it. Will it update.
Yes, you can try that but if it still say that theme is already up to date. Then you can download installable theme archive from ThemeForest and upload it as new theme with replacing the previous theme.
I’m wondering why eventer is showing up as Version: 0.1.1 can this be fixed
Hi there
An abandoned free plugin with the same name ‘Eventer’ is there in the WordPress repository is the one you are referring here. Our official plugin is available only on Envato Market and the current version is v3.9.10
Thanks
hello, i purchased this theme and installed it on a subdomain and I activated it there, but now we don’t have access to that subdomain as it is suspended, we want to use it on a new domain but we cant deactivate from the previous subdomain since we can not access it, can you help with that,
Hi there
Send in your purchase code on envato[at]imithemes.com and I will deregister it from my end.
Thanks
ok, i have sent the email allready, please reply
It should have been replied already. If not, then please let me know.
Does the audio link under the isermon audio work with spotify URL link? The video link work with a youtube url but I can seem to get the audio link working.
Hi there
You may put any audio URL for the sermons, it just needs to end it .mp3 extension. I doubt if Spotify provided direct audio URLs.
Thanks
When I add links to our “Our Pastor”, “New Here”, “Sermon Archive”, on the home page, it move their respective buttons and the read more buttons to the left hand side of the website.. Please kindly help.
Hi there
The link for the featured blocks are added on the container itself so you should change it from there but not add links on the headings itself. This helps us to keep the whole container clickable. See https://a.cl.ly/p9u4290x
For further assistance please open a ticket here: https://support.imithemes.com/help/ticket/new
Thanks
Thanks. Now okay.
Can I use a spotify URL for the audio link under the isermon audio?
Hi, It’s a pre-sale question: Is there a way to display a “membership card”? I’ll explain better: It’s a church, and it’s members will have a login with the personal information. I need something that can display the member’s ID, as in a card. I need it to be accessible to the members loged in. We need to chang the paper card for digital ones..
Hi there
Thanks for your comment. This can be done with customisation and you can get a quote for the same by writing on envato[at]imithemes.com
Thanks
I lost the theme options tab from the main menu. The theme is activated. I tried unregistering it and registering it again. Everything was successful, but the tab is not showing. I haven’t installed any new plugins. The website has been running unchanged for a long time. Do you have any ideas about what could have happened? I have the latest version 4.8.3.2 and everything is OK in the System Status tab. Thanks
Hi there
Make sure the ‘Redux Framework’ plugin is active at Native Church => Plugins page.
For further assistance please open a ticket here: https://support.imithemes.com/help/ticket/new
Thanks
OMG thank you. It´s working again. I didn´t realize that it´s required. My fault. BTW great work with the theme.
Glad it helped and that you like the Native Church theme. Would you be able to spare some time to leave a review for it from downloads page https://themeforest.net/downloads
Thanks
Does your isermons plugin support video links from video services such as Rutube, VK, OK?
Hi there
Built in integration is available for embedding YouTube and Vimeo videos. However you can add video links from other resources if the link end with .mp4 extension. If you would like to get any other website’s embedding support then write to envato[at]imithemes.com to get a customisation quote.
Thanks
Hello,
I followed all the instructions for the Google Calendar API and Calendar ID and entered them into the Eventer Settings API, but unfortunately, I was unable to get our Google Calendar to show up on the website.
Additionally, my Native Church theme is registered, but when I click on Eventer, it still asks for the license key, even though the plugin should already be registered through the theme.
Could you please assist me with these issues?
Hi there
It would be best if you can please open a ticket here: https://support.imithemes.com/help/ticket/new with your questions. My team would be happy to assist you.
Thanks
Hi there,
I bought your Native theme a little while ago. Now that I have gone to use it I’ve come across two things that are not working properly:
1. The headings used on the 3 titles on the home page are aligned correctly in Elementor but when the site is live, the headings all cram to the left side.
2. The Header Layout will not change and remains as the default despite attempting to change.
Thanks for your help in advance!
Hi there
Thank you for using the Native Church theme. It would be best if you can please open a ticket here: https://support.imithemes.com/help/ticket/new with your questions. My team would be happy to assist you.
Thanks
Hi there,
Thank you!
I am unable to raise a ticket for this as I cannot select the purchase that I need support for.
You may need to renew your support term for this theme to open a ticket. https://support.imithemes.com/knowledgebase/how-do-i-renew-my-theme-support-coverage/
Hello.We have had this theme since 2019. Overall, it has been good, except for a few changes that your developers have made to the post editor. How do I revert back to the classic editor for all posts…new and old. We do not like the block editor. We want to use the classic editor for all posts new and old. Thank you.
Hi there
I understand your problem with the new block editor but it is part of the WordPress core functionality and not a theme thing. You can install ‘Classic Editor’ plugin to revert. https://support.imithemes.com/knowledgebase/returning-to-old-content-editor-after-new-wordpress-5-0-update/
Thanks
Thank you for the information.
Hi team! Happy Holidays!!!!
We have several of your themes but have a problem…. we were looking at this theme between the two but settled on the Gaea one and accidently bought this one.
Please help, we cannot use this theme as it is totally wrong for our needs and must figure out what to do here. We cannot throw the money away you understand.
So sorry it was an honest mistake and caught is about 2 minutes after we ordered as we had other files in there and well…. been up now 20 hours and blurry eye’d hahah.
Please advise as you’re able because we must resolve this as soon as possible. We’ve got to use that money to replace for the Gaea template.
This is a literal startup for this lady and she has no money and we’re trying to help her out.
gofundme.com/lifecrash
This is her page – WOW is all we can say so we’re trying to help and we need the Gaea template.
This native church one is real nice but it’s not got what we need and def not going to work.
Please let us know as soon as possible. Kind thanks:)
Hi there,
If the theme hasn’t been downloaded yet, you can submit a refund request here: https://themeforest.net/refund_requests/new.
Thank you!
Isermon update will be available here ?
Hi there
Yes, new version of the iSermons will be added in the next update of the NC theme.
Thanks
Hello
I tried to install the theme again and when I entered my “Item Purchased Code” I got the following error: Sorry, there is some problem with connecting to Envato API. Try again later
Hi there
You can try after few minutes. https://support.imithemes.com/knowledgebase/purchase-code-not-getting-registered/
If the problem persists then please open a ticket here: https://support.imithemes.com/help
Thanks
i forgot to deactivate code before deleting WordPress data base … now its saying purchase code already used how do i deactivate it
Purchase Code:........................................................................ Register
This purchase code is already registered with some other domain.
Hi there
Please open a ticket here https://support.imithemes.com/help/ticket/new and my team should be able to deactivate it for you.
Thanks