1261 comments found.
Since the last update, the settings tab of the theme has disappeared and now I cannot figure out why the church logo is messed up in the header. Can you please help?? Website is www.dalraida.org
Hi there
Make sure that all the required plugins are active at Native Church => Plugins page.
For assistance please open a ticket here: https://support.imithemes.com/help/ticket/new
Thanks
i need you to disconnect my purchase code from my subdirectory installation because i now wish to have the theme installed on the parent domain.
Hi there
Please send an email with your purchase code on envato[at]imithemes.com to get it deregistered.
Thanks
The sermon speaker and category fields are not available in the Block editor, only in the classic editor. In order to select a sermon category and speaker, I have to use the “quick edit” feature from the list of sermons. Is there a way to get those fields accessible from the Block editor sidebar?
Hi there
You can enable the iSermons taxonomies in the block editor from the preferences https://share.zight.com/4gupnDdx
For further assistance please open a ticket here https://support.imithemes.com/help/ticket/new
Thanks
Good afternoon, please could you assist in checking why my videos added play once but stops afterwards not playing any other video and the one which played once refreshed wouldn’t play anymore either. The only time it does play again is when i clear my cache: https://new.cacwosem.org/messages/
Thank you much
Hi there
Would be great if you can open a ticket here https://support.imithemes.com/help/ticket/new/ to get your website checked.
Thanks
I tried but keep getting this error: Error – Rate limit exceeded. See https://build.envato.com/api/#rate-limit. Unknown Error
Send your purchase code on email envato[at]imithemes.com and I will get you a direct account.
I’m really disappointed with this theme now. I have used it since 2021 and every time there is an update the home page gets messed up. A few weeks ago Elementor didn’t work. Now that’s fixed I lost the widgets for events and isermons on the home page. I’m going to have to restore from a back up now. This shouldn’t happen with updates.
Now I need a license for Eventer. It updated and now it wants a license. I tried my license for this theme and it wouldn’t accept it. What’s going on with this theme?
I just found I had to activate the license again. Now the message says This purchase code is already registered with another domain. It has ALWAYS been associated with St. Paul church. Please advise as soon as possible. This site is now not working.
Hi there
Can you confirm how you always update your theme copy, by uploading the new version zip archive and replacing previous copy OR using the Envato Market plugin?
The Eventer plugin comes unlocked & bundled with the NC theme and license registration is not required.
If you are facing any problem with the purchase code registration of the theme, please send an email with your purchase code on envato[at]imithemes.com
Thanks
Thanks for getting back to me. I have always updated through the theme when the theme shows an update available. I’ve never had a problem before now.
If you are still getting problem in registering the purchase code, then I would suggest trying in an Incognito Window or do a hard refresh on the welcome/license page of the theme by pressing Cmd/Ctrl + Shift + R keys on your keyboard.
If the problem persists, please send an email with your purchase code on envato[at]imithemes.com
Thanks
The theme registration is not really working on multisites with subfolder. We´ve bought a theme license for every single site, but the main site is not working.
Hi there
Please open a ticket here: https://support.imithemes.com/help/ticket/new and my team would be happy to check your website.
Thanks
Is there a problem with using Elementor with the last update? I have been using this theme for a website for 2 years now and all of a sudden Elementor has a problem. I can’t find the plugin in the theme download to uninstall and reinstall? Is anyone else having problems with this?
Hi there
Make sure that you are using the latest version of the Elementor and Pro plugins. If the problem persists then try downgrading the Elementor plugin from your WP Dashboard => Tools(Version Control)
For further assistance please open a ticket here: https://support.imithemes.com/help/ticket/new
Thanks
This is resolved now with another update. Thanks!
That’s great! Thanks for letting me know.
Hi, I erinstalled the theme on a new domain, and I cant seem to activate the theme by register button. It just shows a looping circle. Anyway you can manually deactivate and activate for my new domain?
Hi there
I just replied your email about the same, please continue the process there with me.
Thanks
please why is the theme bringing this feedback when trying to use it on onother website ” This purchase code is already registered with another domain “
Hi there
A purchase code can be activated on a single website. You may need to deactivate the purchase code from the previous website before registering it on the new website. If the old site is not accessible now then share your purchase code by writing an email to envato[at]imithemes.com
Thanks
Kindly what if i want to make some updates on the previous website, by the way the product has multiple theme to use only on one website, seriously i thought i can use multiple websites on the the same theme, atlist you could give me maximum of only two website
For local development environments, registering the purchase code is not required. However, for any live or publicly accessible website, a unique purchase code is mandatory. Unfortunately, I can’t authorize the use of a single code on two separate sites, as this would go against Envato’s standard license terms. You can review the details here: https://themeforest.net/licenses/terms/regular.
In the Classic template on the demo site, clicking ‘All Events’ or an events detail throws a fatal error. Classic Elementor is OK.
Hi there
Thanks for reporting this problem. It should be working fine now.
Thanks
Your demo sites indicate that Elementor Pro (instead of the free version) is required for all but the classic layout. Elementor Pro has several different subscription levels. Which level is required if we do not have eCommerce?
For the classic layout, is the free SiteOrigin builder sufficient, or is the Premium version required?
Hi there
Native theme supports both the Free and Pro versions of Elementor and all the demo you see are utilising the free version only so it’s optional for you to subscribe to Elementor Pro or not.
For the Classic(Non Elementor) we have 2 different demo, one uses the basic Page Templates and another use SiteOrigins Builder(theme comes with premium widgets in built)
Thanks
Just installed Native ChurchVersion: 4.8.6 and all my Featured Block Widget text have disappeared – how do I rollback to earlier versions ?
Hi there
Please open a support ticket here https://support.imithemes.com/help/ticket/new and my team would be happy to check your website.
Thanks
Does the theme work and bundled plugins with php 8.4?
Hi there
Yes, theme and bundled plugins are compatible with PHP version 8.4
Thanks
nativechurch-core.zip is missing. I cant install the core plugin. i just did a fresh download but it is still in there.
Hi there
This kb should help https://support.imithemes.com/knowledgebase/core-plugin-not-getting-installed/
For further assistance please open a ticket here https://support.imithemes.com/help/ticket/new
Thanks
How can I fix the bullet points not showing
Hi there
This kb https://support.imithemes.com/knowledgebase/how-to-show-bullet-and-numbered-lists-in-native-church-theme/ should help.
For more questions or concerns please open a ticket here: https://support.imithemes.com/help/ticket/new
Thanks
Thank you very much. The code worked perfectly
Glad it helped! Thanks
we want to print the event booking additional fields, but we are enable to do it. we are enable to see any print features (button) by default or any settings for that. we use external plugins to check the printing. Appreciate if anyone guide on this matter.
Hi there
Additional fields data is available in the CSV export of the bookings for default and Woocommerce bookings. Once you export the bookings, it can be printed.
For more questions or concerns please open a ticket here https://support.imithemes.com/help/ticket/new
Thanks
Fonts I select randomly no longer display property on the website; it worked perfectly before. Fonts show up just fine when editing in Elementor. Any idea what went wrong?
Hi there
Would be great if you can open a ticket here: https://support.imithemes.com/help/ticket/new to let my team check your website.
Thanks
Team, I have a pending support ticket with no response. Any idea how long for someone to reach out? Thanks
Hi there
Sorry for the trouble, please share the ticket ID and I will check it’s status just now.
Thanks
Hi imithemes, congrats for this great theme. One question: how can I buy another licence?
just saw “buy another licence” buttom.
Glad you found it 
I’m trying to connect my Eventer app to my website. After connecting, it’s saying page not found. Sorry, we can’t seem to find the page you are looking for.
Hi there
An abandoned free plugin with the same name ‘Eventer’ is there in the WordPress repository is the one you are referring here. Our official plugin is available only on Envato Market and the current version is v3.9.10
Thanks
=>>>> My version is 3.6.1, and according to your theme, any update needed I will see it on Native Church>> Plugins. So nothing like update there to the latest version
My theme version is 4.6.2 because I have not seen any need to make an overall update.
Hi there
Please update your theme first to the latest version and then you will see update for the bundled Eventer plugin on the Native Church => Plugins page. Theme can be updated by using the Envato Market plugin, see doc https://support.imithemes.com/docs/native-elementor-demo/updating-theme/
Thanks
Hope updating the theme wont affect my website??
It is always recommended to keep a full backup of the website before any update. Updating from the last to latest version should not make any major impact but coming from an years old version should be done with extra care like backing up database and full site separately. Check if you have child theme with customisation etc.
I don’t think I have a child theme.