16504 comments found.
Hi. I bought this theme a few years ago when it first came out. Each time I attempted to use it I would always ending up changing to another theme due to its bugs.
Presently I am trying to use it again and facing an issue with the page width. I created a page using Elementor’s Full Width Canvas. The containers are also Full Width and I increased the website width.
At first everything was great as I added a few of your blocks the page is no longer Full Width. I deleted the blocks, cleared cache and the page is still not Full Width. Can I get some help. I know I don’t have support but I first would like to know I can at least create a Basic page without issue. Thanks
WOW. Three days now and no response.
Hi,
You need to start a support ticket on problems like that. Our support agent will help you to resolve it, I can’t provide quality support here on this comments page.
I suggest creating a new topic on our page and sharing your concerns. You can access the link here: https://my.artbees.net/support/.
Even if your support license has expired, you can still create a support ticket.
Thanks.
im not able to activate the theme. its not accepting my license. please assist. or facilitate the refund. thanks
see the screenshot https://snipboard.io/LwYQEN.jpg
Hi,
You need to start a support ticket on problems like that. Our support agent will help you to resolve it, I can’t provide quality support here on this comments page.
I suggest creating a new topic on our page and sharing your concerns. You can access the link here: https://my.artbees.net/support/.
Thanks.
I have read that updating the Jet Plugins is problematic. So, before purchasing the theme, I would need to know if their licence is included with the theme or if it must be purchased separately directly from Crocoblock (JetElements For Elementor, JetEngine, JetMenu, JetTabs For Elementor, JetTricks). I await your reply; thank you.
Hi,
We only provide the plugin files, not the license. For more information, please read the article below:
https://help.jupiterx.com/article/434-understanding-legacy-bundled-plugins-crocoblockBest regards,
Could you tell me where you have used this plugin in the theme so I can check if I can remove them or find some alternative? Thanks. JetElements For Elementor, JetEngine, JetMenu, JetTabs For Elementor, JetTricks
Hi,
You need to start a support ticket on problems like that. Our support agent will help you to resolve it, I can’t provide quality support here on this comments page.
I suggest creating a new topic on our page and sharing your concerns. You can access the link here: https://my.artbees.net/support/.
Thanks.
Jet Plugins from Crocoblock does not update, like many times before. Why is it again and again a problem? I know these Croco Guys are complicated nerds…
Hi,
Yes, unfortunately, I apologize for this issue. The technical team is investigating and resolving this issue.
Thank you for your understanding and patience.
I liked the theme and want to buy it. Are there any upcoming offers or discounts?
Hi,
Yes, this is possible with the SellKit plugin, which is free for Jupyter X users.
Best regards,
I mean, will there be any discounts on the theme price on themeforest in the future?
We only have Black Friday discounts, which have expired.
Before I buy: Are the demos installable?
Hi,
For demos, please read the article below:
https://help.jupiterx.com/article/33-how-to-import-ready-made-website-demos-with-jupiterxOne quick purchase question. Does this theme support quick integration with any payment gateways, and which ones? Thanks
Hi,
The Jupiter X theme is compatible with various payment gateways, primarily through its integration with popular plugins like WooCommerce. This allows you to easily set up and manage payments on your site.
Best regards,
Hello, The plugins JetEngine (3.5.6 instead of 3.6.0.1) and JetSmartFilters (3.5.6 instead of 3.5.8) can no longer be updated when I click on update extensions. When I click on maintenance to update the plugins, I get the error: There is a problem in fetching the updates from API. Please check Site Health to fix possible issues. If the issue persists, please contact support. (undefined). My host has set up IP restrictions for security; Can you tell me which IP addresses or domains to authorize in order to update these plugins? Thank you
Hi,
You need to start a support ticket on problems like that. Our support agent will help you to resolve it, I can’t provide quality support here on this comments page.
I suggest creating a new topic on our page and sharing your concerns. You can access the link here: https://my.artbees.net/support/.
Thanks.
Please can you tell me why form submissions is not implemented like it is in Elementor Pro?
Is that the best practice or what?
Is it for better performance or what?
Hi,
You need to start a support ticket on problems like that. Our support agent will help you to resolve it, I can’t provide quality support here on this comments page.
I suggest creating a new topic on our page and sharing your concerns. You can access the link here: https://my.artbees.net/support/.
Thanks.
I created the ticket before I came here, you still haven’t replied.
Your ticket will be answered soon, thank you for your understanding and patience.
I am unable tp login to website with the login details provided in the email after sale to make a support ticket. I am unable to download any template for use in JupiterX. I am met with “There is a problem downloading the template.” This theme so far, is not as easy as it has been advertised.
Hi,
Please send an email to info@artbees.net so that my colleagues can review and resolve your login issue.
Best regards,
Will you be integrating Bluesky into social media icons?
Hi,
I will inform the technical team about this so that they can add it in future updates if possible.
Best regards,
Hey guys, do you recommend php 8.3 over php 8.2 ? I can only see details related to php 8.2 in the theme changelog. Thanks !
Hi,
PHP 8.3 is better, but there might be some incompatibility with other plugins, so it’s better to use 8.2.
Best regards,
Thanks for responding. What other plugins? I meant if it’s okay with JupiterX and its required set of plugins..
There may be an interference with the core plugin which is required by Jupiter X.
Mkay, thanks ! I have switched back to PHP 8.2 !
The reported bugs are still there! But how to solve the problems by ignoring them?
Hi,
You need to start a support ticket on problems like that. Our support agent will help you to resolve it, I can’t provide quality support here on this comments page.
I suggest creating a new topic on our page and sharing your concerns. You can access the link here: https://my.artbees.net/support/.
Thanks.
pre purchase question, do you guys have the product video feature? im not seeing that. Oneof the main reason im liking your theme is the form builder as ill be doing a multivendor website. so let me know if you guys have that feature video
Hi,
Jupiter X allows you to add videos to your product pages.
Best regards,
i have waited hours for the demo to download, tried to do it twice, it is not working, i have wasted hours after this – https://snipboard.io/JuaSxZ.jpg
I cannot use this theme, i have never been able to use it, the theme is extremely cumbersome and tiring to use, i want a refund,
Hi,
You need to start a support ticket on problems like that. Our support agent will help you to resolve it, I can’t provide quality support here on this comments page.
I suggest creating a new topic on our page and sharing your concerns. You can access the link here: https://my.artbees.net/support/.
If you still request a refund, the support team will guide you on this.
Thanks.
(Your system resource is not enough.) This is what it shows me when I try to install a template. I’m on VPS and there shouldn’t be any resource issues. When I go to system status I don’t see any issues.
Hi,
You need to start a support ticket on problems like that. Our support agent will help you to resolve it, I can’t provide quality support here on this comments page.
I suggest creating a new topic on our page and sharing your concerns. You can access the link here: https://my.artbees.net/support/.
Thanks.
I already did that and we solved the problem. Thanks!
I installed and activated the theme but nothing from jupiter is showing up on my dashboard, i did not get a prompt to activate any plugins, nor am i getting a jupiterx tab on the left menu column of my wp dashboard. pls check what’s wrong
Hi,
Please also install the Jupiter X core plugin.
Best regards,
some of the plugins need updating. How do I go about creating a website with the following post types: listing, events, jobs, yacht, hotel, coupons? Also, theme layouts are getting weird alignment when activating litespeed.
Hi,
You need to start a support ticket on problems like that. Our support agent will help you to resolve it, I can’t provide quality support here on this comments page.
I suggest creating a new topic on our page and sharing your concerns. You can access the link here: https://my.artbees.net/support/.
Thanks.
This theme is Multi-vendor supported ? or Single vendor ?
Hi,
You need to use a third-party plugin for this.
Best regards,
When will WPBakery Page Builder (Modified Version) 8.01 be available for Jupiter 6.x?
Hi,
It will be released soon after technical changes are made. Thank you for your patience.
Best regards,
Any update to this from last month?
Following up again. DO you have an status update please?
This version will be released after the technical team makes the necessary changes, I can’t tell you the exact time. Thank you for your understanding and patience.
Best regards,
As the WPBakery version came out last month, our 30+ clients with Jupiter licenses all have security concerns. SO as you can imagine we are anxious for the 8.01 plugin update
WpBakery is now at 8.10 from 8.0.1 Any status update? Will this be released before the end of the year do you think?
Any status update from when I last posted two weeks ago? Or from a month ago? Something besides “It will be released soon”? Please advise Thank you.
WpBakery is now at 8.10 from 8.0.1 Any status update?
