Discussion on Uncode - Creative & WooCommerce WordPress Theme

Discussion on Uncode - Creative & WooCommerce WordPress Theme

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Hello, is the content placed in closed Accordion Panels readable for search engines? Or should I not use Accordion Panels if I want the content to be found by search engines?

Hi pixel-by-flo! Yes, of course, the text inside a closed Accordion is indexable. After all, it’s present on the page (HTML markup) and simply hidden via JavaScript.

Thank you for the fast reply! Is there any difference to the standard row regarding the rating by Google?

Hi pixel-by-flo! No there is no difference, it’s just a different presentational method for content.

When do you add wpbakery AI please?

Hi supermex! WPBakery AI is reserved for the direct owner of the license with an active support period (1 year) with a monthly credits limit of 20,000 credits. In a few words, it is not compatible with themes that bundle WPBakery (as users don’t hold a direct license). In short, it will never be added.

oh, could I buy their license and use it with uncode? Or are there any incompatibilities?

Any plan to add some kind of generative ai features in the future?

Hi supermax! If you want to use the Uncode features, you can only use Uncode WPBakery Page Builder. No, at the moment it’s not a priority because what has been implemented is basically just a text suggester, and there hasn’t been any interest from other users. When the features become more compelling, we’ll consider it.

Hi, I’m about to buy Uncode but I had a question before. If I decide to reinstall a WP website from scratch but on the same domain, will I still be able to activate the theme? Thanks in advance for your answer!

Hi BySwiizen and thank you for your interest! :)
Yes, you can install it as many times as you want on the same domain and even have multiple simultaneous installations on the same domain. This is also suggested in our documentation, for example, to have a staging site.

Okay, thank you so much!

Hi BySwiizen and thank you for the confirmation!

can you tell me if I can safely disable heartbeat api or does uncode need it in the frontend?

Hi supermex! We couldn’t find any tickets regarding this thread on our private support system. You can either try it yourself or ask other users in our Facebook group if they’ve done it. Obviusly, we don’t know if you have some extra plugins that are using it. Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution: https://support.undsgn.com/hc

just asking in general, if Uncode needs the wordpress heartbeat api or if we can disable it in the frontend to save server resources.

Hi supermex! We think we already answered this above. Not finding any tickets about this, I think you can try without issues. However, we wanted to warn you that any additional plugins must also be verified in the same way.

Hi guys, where can we got older versions of the theme package please, wanted to compare the active version against the released one, to guarantee we won’t overwrite any theme overwrites the previous dev might have done.

Hi timocouckuyt! Old versions of Uncode are not public, you should save a copy. Anyway, please open a ticket and reference the version you are using so we can send it to you privately: https://support.undsgn.com/hc/en-us

Hello. Two questions regarding Shop features: 1) Product Builder: Would it be possible to create a custom header menu for each product to replace the default header so I can present each product as a unique scrolling landing page? 2) Variations as single products: I know this new feature allows for presenting each product variation within product loops. It appears from the demo, once you click on a specific variation, it takes you to the general product page and appends the variation name to the product name for each variation. Would there be a way to create custom values for each of the following: product name, description, and permalink?

Hi mikeveee! 1. Yes sure, you can assign each product its own design and header… These are a it particular examples but as you can see each product is independent: https://undsgn.com/uncode/shop/product-stunning/, https://undsgn.com/uncode/shop/product-impact/ , https://undsgn.com/uncode/shop/everyday-backpack/ , https://undsgn.com/uncode/shop/integra-trident/
2. We are sorry but in WooCommerce these are variations of the same product and it’s not possible to have what you need, otherwise is better to create a different product. The name is only possible in the Product loop if you use the “Product Variations as Single Product” option, ex: https://undsgn.com/uncode/shops/shop-single-variations/

Hi, I need to reset my licence code. How do I do this?

Hi Robbiemason! Please note that we already replied to your message, did you check your In-Box or Spam?

Hello! I have multiple websites (different domains/URLS, but same hosting) using UNCODE. Goes to say how much I love you guys!

Within the same website, I know we can easily copy-paste sections of the “WP Bakery Page builder” within different pages. But is there any way we can copy-paste sections between different pages on different websites, if we’re logged in to both? Or impossible and only way is to rebuild the sections from scratch?

Hi, Okgeorgestudio! We are sorry, but it is not possible to copy a section from one website to another. Anyway, you just need to switch to normal Text mode and copy the shortcodes.

quick question, i installed polylang and when i switch theme from default language to second one, main logo image in menu become simple text, maybe anyone know how to fix it? In uncode theme settings in second language all options grey with red text do not save :)

Hi gantonr! If you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution: https://support.undsgn.com/hc

Hello, do you read the tickets?

Hi valeriof3! We noticed that shortly after opening a ticket, you reached out across multiple channels to check if it had been reviewed. While we understand the importance of your request, we kindly ask for a bit of patience—most help centers typically have response times of up to a day, and we strive to address tickets as quickly as possible. That said, we’re happy to see your issue has already been resolved! If there’s anything else you need, don’t hesitate to reach out.

Hi guys, yes sorry for being in hurry and thanks for fixing.

Hi valeriof3 and thank you for the confirmation! ;)

Hi there, I bought this theme many years ago and I used it for while, although I put it aside later on as I no longer needed to build my website. Now I want to use it again but even when it is not active anywhere, as soon as I put the license number it doen´t allow me to use it saying this license is in use already, which it can´t be possible. Can I have some help with this please. Thank you very much!

Hi Javimur! We are not sure we fully understand your request. Do you need to create a new website with the same license and it’s not working? Next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn

Hello,

I have implemented two projects with your template and purchased two licenses for them. Now I wanted to update the theme in the backend, but the message came up that I should “deregister” the theme in order to re-register it. Now I get the message that I am using this license for more than one project. That can’t be! How should I proceed now?

Best regards

Hi thermanoT! Next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn

HI, for single product pages, how to remove the breadcrumbs globally? There is no setting.

Hi supermex! We kindly remind you to use the dedicated Help Center if you need support, this comment wall is just used by users with expired support to ask some questions here and there: https://support.undsgn.com/hc/en-us
Here is the setting to remove the breadcrumbs from the single product pages: https://undsgn.d.pr/i/2DkokQ

sorry but this setting does not appear when content type is set to content block. And on the content block itself there is no such setting as well.

Hi Hi supermex! The simple thing is to switch for a moment to another type, change setting, and set Content Block back on.

Hello. I have been trying to change the column layout on rows. It only allows me to use a default layout (1/2 + 1/2, 1/3+1/3+1/3, etc). When I click custom, it doesnt does anything besides an error on console: “backend.min.js?ver=7.8:38 Uncaught ReferenceError: Popper is not defined”. Same thing happening on a demo locally. Is this my problem or is it a theme problem?

Thanks in advace

Hi meloonPT! Do you mean something like this? https://undsgn.d.pr/v/JiFjE9
We are sorry but as you can see we are not able to replicate and at the moment we don’t have similar reports from other users. Maybe you are using a possible extra plugin in both installations?

Exactly like that. That pop up to write my own column width just does not appear, back end editor and front end editor! I actually just tried disabling all plugins except “Uncode Core” and “Uncode WPBakery Page Builder” and the problem remains

Hi meloonPT! We are sorry but if it’s not something we can replicate and we don’t have any similar reports from other users is not something we can help with at the moment. If you need this fixed you need to open a private ticket so developers can access this installation: https://themeforest.net/user/undsgn

Hi

I’m currently facing multiple issues on a shop built for a client

First, on the french ‘Boutique’ page of the site, I see all products displayed while I did build a query using taxonomies to exclude some categories. I now see 98 products instead of 21. It was perfectly working for months and issue did pup up recently.

I have a very strange issue with my shop pages. In EN, as soon as I indicate in woocommerce settings that a page is the shop page, the design gets broken https://kahuhome.com/en/shop-old like all my content blocks are not working anymore on the page. When I want to edit with frontend the page itself, I get the message ‘This page can not be edited with WPBakery since it is missing a WordPress default content area’

My workaround was to deactivate the option in woocommerce indicating which page is the shop. So my real shop page is not considered as shop anymore https://kahuhome.com/en/shop

I also suspect a compatibility issue with polylang for woocommerce and uncode. I had to deactivate polylang for woocommerce because I was also not able to edit my shop page in FR anymore, content blocks not showing up.

thx in advance for your help, Xavier

Hi Kahuhome! About the possible issue with Polylang we know about this problem. Uncode is advertised as WPML and Weglot compatible, not Polylang. The recent problem with Polylang is because they copy WPML codes, so an improvement introduced for WPML had as a side effect an issue with Polylang. To fix it you can update these files with the patched versions:

  • uncode/vc_templates/vc_button.php
  • uncode/vc_templates/vc_column_inner.php
  • uncode/vc_templates/vc_column.php
  • uncode/vc_templates/vc_row_inner.php
  • uncode/vc_templates/vc_row.php
The fact that your layout changes when you set it as the main shop page is something normal because the moment you do this the shop is managed by the category templates like any WordPress and WooCommerce installation (if you don’t want this you don’t have to use the same name). Here is an article that explains exactly this, although the example is for the blog nothing changes when using a shop, please watch the video tutorial: https://support.undsgn.com/hc/articles/213459549

Thx a lot for the feedback, just another question to the second paragraph : “the moment you do this the shop is managed by the category templates like any WordPress and WooCommerce installation (if you don’t want this you don’t have to use the same name).”

Could you be more explicit with that part ? mainly the part were i don’t have to use the same name if I don’t want this

If you compare the EN (https://kahuhome.com/en/shop/) and FR versions of the shop page. The FR one is effectively using content blocks as defined in the theme options. The EN version seems to be locked and when trying to edit the theme options for the english version of the site via polylang, i get a message in the theme options in red mentionning that I can’t save the settings in secondary languages. What is strange is that everything was working fine for months. Seems like I can’t use content blocks on the EN version.

Hi Kahuhome! If you created a standard page editable with the Page Builder and you want to use this page, please don’t name it with the same name of the page you use as the main Shop page in the WooCommerce settings. By the moment you set a page as your main WooCommerce shop page WordPress uses this in the template hierarchy. Anyway, it seems you already mentioned this in your first comment.
Yes, Theme Options can only be saved in the main language. In WPML there is String Translator which is a WPML addon that translates Theme Options (we don’t know how Polylang manages this). It seems you changed some settings but without complete logins, it’s really not easy to figure out.

how can I add custom css to a content block? I use a content block for woocommerce products template, but I need to add css to all product pages, only to product pages. How can I do it?

It does not work as you describe here https://support.undsgn.com/hc/en-us/articles/213456149-Custom-Page-CSS as it is just a content block

Hi supermex! If the CSS is for all the single product pages you just need to insert your custom codes in the Theme Options > CSS so they are available for all single product pages and wrap the code with the “single-product” class. For example:

.single-product a { color: red }
Anyway, it’s a bit odd that the Custom Page CSS is not working for you only…
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution: https://support.undsgn.com/hc

Hello. First of all I adore this theme. My question is: is (or will be soon) this theme compatible with WP 6.7.1?

Hi llunataronja and thank you for appreciating Uncode! :)
Yes, confirmed, we are using this version on our testing installations, and at the same, we don’t have compatibility issues from other users!

Hi, when using the content block option for the product builder, how can I set the image carousel for the product gallery to work like it does the default way? Sample: https://nakaryu.de/shop/webdesign/web/ I put the featured image as a single media, and below it a media carousel displaying the gallery images. But when clicking on a gallery image, it opens in the lightbox, but it should display in where the featured image is, just like the default woocommerce way works.

Hi supermex! We are not sure to understand what you mean… do you need something like this example from our demo https://undsgn.com/uncode/shop/everyday-backpack/? Here you just need to use the “Product Gallery” module and adjust the settings from the three different main options: Carousel, Stack or Grid, ex: https://undsgn.d.pr/i/1rGq2I
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution: https://support.undsgn.com/hc

Hello Any Black Friday Promo scheduled for this theme plz.

Hi amine2018! We are sorry but Uncode is sold at a fixed price, and at the moment there are no planned promos!

I’ve been using this theme for a number of years now, but since Wordpress has updated it’s PHP version, I am unable to use the theme anymore. Where can I download the most recent version or do I have to pay for it again?

Hi emerjone! We are sorry but we are not able to verify the purchase from this account. Anyway, other users are not reporting the same (otherwise, you should see thousands of similar reports). The last version of Uncode can be downloaded from inside your Envato account.

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