23249 comments found.
Hi,
The “ADD TO CART” button gives me this error: “There has been a critical error on this website.”
This happens with all products. What causes this problem?
Hello, @Rembrandt_Lights,
Could you kindly test the issue with the default WooCommerce theme (Storefront) and let us know the result? If the issue persists, we recommend reaching out to WooCommerce support for further assistance. Alternatively, please contact us through our support system, providing your site’s WP Admin URL and credentials, so we can investigate the issue directly and assist you further.
Regards, P-THEMES.
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v7.3.1 installed updated and got error – Critical…. Please help! Fatal error: Uncaught Error: Undefined constant “__return_false” in /home/host1463009/seo-website.ru/htdocs/www/wp-content/themes/seo-website/functions.php:18 Stack trace: #0 /home/host1463009/seo-website.ru/htdocs/www/wp-settings.php(672): include() #1 /home/host1463009/seo-website.ru/htdocs/www/wp-config.php(73): require_once(’/home/host14630…’) #2 /home/host1463009/seo-website.ru/htdocs/www/wp-load.php(50): require_once(’/home/host14630…’) #3 /home/host1463009/seo-website.ru/htdocs/www/wp-blog-header.php(13): require_once(’/home/host14630…’) #4 /home/host1463009/seo-website.ru/htdocs/www/index.php(17): require(’/home/host14630…’) #5 {main} thrown in /home/host1463009/seo-website.ru/htdocs/www/wp-content/themes/seo-website/functions.php on line 18
Hello, @mihvas,
If you’re using a Child Theme, please activate the parent theme and check if the issue persists. If the issue is resolved, it indicates that the problem is related to the customizations in the Child Theme. In that case, we recommend reaching out to your developer for assistance. Alternatively, you can contact us through our support system, providing your site’s WP Admin URL and credentials so we can investigate the issue and assist you further.
Regards, P-THEMES.
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no Child. pronlem with Porto – parents
Hello, @mihvas,
Please contact us through our support system, providing your site’s WP Admin URL and credentials so we can investigate the issue and assist you further.
Regards, P-THEMES.
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after latest update cant edit or add video to product. now if iam selecting video, sound comes on, but no widget with aligned video are displayed. previuos versions been have an ability to add video to product gallery
Hello, @knowing888,
I have tested the video on the product page, and it is working perfectly on my test site after the theme and plugin updates. Therefore, we need to investigate the situation on your site. Kindly reach out to us through our support system, providing your site’s WP Admin URL and credentials, so we can take a closer look and assist you further.
Regards, P-THEMES.
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i have submitted ticket, thanks
Hello, @knowing888,
Thank you for your contact, now please be patience, once your support ticket will be resolved, you will get the reply to your support ticket accordingly.
Regards, P-THEMES.
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Hi, YITH WooCommerce Product Add-ons & Extra Options plugin crashed after your last update. Is there any solve for this? Thanks.
Hello, @zentrich,
Could you please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out?
Regards, P-THEMES.
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I already created it 20 hours ago but not get support yet.
Hello, @zentrich,
Our team is working on the support tickets, and your support ticket is in the queue, You will get a reply to your support ticket soon, please be patience.
Regards, P-THEMES.
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Thank you for support.
You’re Most Welcome!!
Hello, do you have a Android and IOS App for your amazing Porto Theme?
Hello, @fasterbit,
Unfortunately, we do not have the App for our theme for now, but you can try with any third-party plugin that better suits your requirements.
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Strange issue going on here, New updates all around. When functionality and wp bakery are enabled. I see the website as I should. but when I try to edit the pages. I no longer see the wp bakery as an option, I get the default wordpress edit page with the spiral of death and the page never loads propely. When I disable functionality, I can now see the wp bakery edit screens but the pages do not display properly. Any ideas or do I need a ticket? running php 8.2 all necessary plugiins are updated. latest porto and wp bakery is 8.0
Hello, @kharmachanic,
It appears that the page was edited and published using Gutenberg (the default WordPress editor), which has caused issues on the site. Once a page is created with one page builder, switching to another builder can lead to site damage. In this case, we recommend either resetting the site and starting from scratch or restoring the site from a backup.
Please contact us through our support system, providing your site’s WP Admin URL and login credentials. This will allow us to attempt to edit the page directly and assist you in resolving the issue.
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I will submit a ticket but these pages were initally built back in 2016 – now all with wp bakery.
Hello, @kharmachanic,
Could you please send me the email address you used for the support account at aizazawan55@yahoo.com? I will check and send you the new password reset email.
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I submitted a ticket. Thanks let me know what you find.
Hello, @kharmachanic,
Sound’s Good!!
Now please be patience, once the support ticket will be resolved, you will get the reply to your support ticket accordingly.
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Thanks
You’re Most Welcome!!
Hi. We are having an issue on a site using the Wholesale Suite plugin (https://wholesalesuiteplugin.com/) where quickview on a product doesn’t work.
We reached out to the Wholesale Suite support and they said the following:
After further investigation, the conflict appears to stem from the Porto theme rather than our plugin. In version 7.1.14, the Porto theme introduced compatibility code for the Wholesale For WooCommerce plugin (https://wordpress.org/plugins/woo-wholesale-pricing/). However, this code uses prefixes similar to those in our WooCommerce Wholesale Prices plugin, causing the issue you’re experiencing. We recommend reaching out to Porto theme support for assistance. Please inform them that the problematic code is found on line 518 of the wp-content/themes/porto/inc/functions/woocommerce.php file. They should ensure this code only runs when the Wholesale For WooCommerce plugin is active, rather than whenever the WooCommerce Wholesale Prices plugin is activated.
Hello, @questmarketingltd,
This seems to be the third-party plugin conflict issue, we would kindly request you to please contact us via our support system: http://portotheme.com/support with your site WP Admin URL and Credentials so that our experts can check it for you on your site and help you out if possible.
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any css class or div, to change on sale price color? for example regular price is in black, and how to do on sale price in green?
ul.products li.product-col .price del { color: green !important; } this doesnt work, as i was searcing for a help at forum
Hello, @knowing888,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back to your site now after clearing the browser cache.
span.price ins {
color: green !important;
}
p.price ins {
color: green !important;
}
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Hi. I am running Porto 7.3.0 with Child Theme. I have download images and content etc. The image shows on the Homepage as a new product, but when you click on the product which goes to the Product Page, the image does not show. eg – https://shorturl.at/HvKQ7. This product does show an work – https://shorturl.at/nDsdc. Any advice?
Hello, @nuttys,
This is what I got when it goes to your provided links: https://postimg.cc/SYrHQJnJ & https://postimg.cc/mtZgY9Np
If that is the issue, then please navigate to WooCommerce >> Settings >> Site visibility and set it to “Live” as shown in this screenshot: https://postimg.cc/5XT9WRcD
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Hi all,
The site live settings hasn’t corrected the issue I am having still, though it is a setting I didn’t realise was on, so thank you for that.
https://www.viperworkwear.co.uk/product/b916-beechfield-morf-merino-snood/ This product shows up on the homepage and when I click on it, it shows the product image, but these two products, https://www.viperworkwear.co.uk/product/ucc003-ultimate-clothing-company-everyday-polo/ & https://www.viperworkwear.co.uk/product/ucc031f-ultimate-clothing-company-ladies-classic-polo/ which show on the homepage, and bottom of each’s product page, do not show the product image when click on? Its the same of viewing by a mobile or desktop device?Hello, @nuttys,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back to your site after clearing the browser cache.
.product-layout-image.product-layout-grid img {
width: 100% !important;
}
Regards, P-THEMES.
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Thanks again Team Porto… It is now working 
You’re Most Welcome!!
I’m considering using your theme for my project and wanted to confirm if it’s a good fit for my requirements. Could you please help me with the following questions?
1.Is your theme compatible with WordPress sites that integrate PrestaShop via plugins like PrestaShop Connector or API integrations?
2.Does the theme natively support multilingual setups (e.g., English and Traditional Chinese)?
3.Are there any limitations or extra plugins required for language switching?
4.Can this theme dynamically display products or content sourced from an external platform like PrestaShop?
5.Is your theme compatible with the latest version of PrestaShop and WordPress?
6.Are there any best practices for ensuring that both platforms work seamlessly together in terms of design and functionality?
7.Can I cancel support or subscription at any time, and what are the terms for refunds or cancellations? thank you!
Hello, @ryizhi96,
Thank you for your interest in Porto WordPress!
1. We have not officially tested such integrations with our theme, so we cannot provide guidance on it. However, if you’d like, you can try it at your own risk.
2. Yes, our theme is multilingual-compatible and works with major multilingual plugins like WPML and Polylang. You can choose the one that best fits your needs.
3. Yes, as mentioned in point 2, an additional plugin is required.
4. Porto WordPress is built on WooCommerce, which natively supports external/affiliate products. You can learn more about this functionality here: https://woocommerce.com/document/managing-products/#external-affiliate-products
5. Our theme is compatible with the latest version of WordPress only.
6. Unfortunately, we haven’t tested this. However, you can try using a third-party plugin or custom code that suits your requirements.
7. No there is no policy of cancellation and refunds are subject to Envato’s terms. You can review their refund policy here: [Envato Refund Policy] https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund
Regards, P-THEMES.
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I need you to reset my license as soon as possible, please!
Hello, @vagalumepub,
I’ve checked our database and found that the license for your theme has already been used on the site: https://bankmidia.com.br/ , which is a live website with Porto installed.
As per Envato’s policy, a single license is valid for only one live URL. This applies to all themes on ThemeForest, and you may want to verify this directly with Envato.
If you wish to use the same theme on a different site, you will need to purchase an additional license. Alternatively, you can completely remove the theme from the current site and reset the license before using it on a new site.
Regards, P-THEMES.
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Exactly! I need to know how to reset this license. That’s what I need to know.
Hello, @vagalumepub,
You can reset your license from here: https://www.portotheme.com/support/reset-sites/
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Elementor import doesn’t work for all demos.
Hello, @10ten92,
I have just tested it at my end on my test site and it works perfectly fine for me, what exact error are you facing while importing the demo? Could you please share the screenshot of the error along with your site WP Admin URL and Credentials with us via our support system so that we can have a look into it for you on your site and help you out.
Regards, P-THEMES.
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I made a ticket, TY !!
Thanks for your contact and you’re most welcome!!
You will get the reply to your support ticket soon, please be patience.
Giấy phép của tôi đã được sử dụng trên 1 dự án thất bại, tôi bỏ dự án đó đã lâu, bạn có thể cung cấp cho tôi giấy phép mới ?
Hello, @hungkeu88,
Just saw that you left a bad review to our theme for this concern: https://themeforest.net/ratings/3616769
Please change your review.
And about your license: I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards, P-THEMES.
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Hello, Im trying to import this project in portostudio https://pasteboard.co/NjVOaRfECi3v.png But im not getting the reviews tab and the frequently bought together section, is there any extra steps i should do? Thanks.
Hello, @Culein,
Well no any extra step, you can easily import that layout into Porto >> Template Builder >> Single Product.
Please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out.
Regards, P-THEMES.
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Hello, I am setting up the Shop5 theme and customizing the header section only through the customizer. I made some changes using the Header Builder, but it didn’t turn out well. How can I restore the default header design that came with the initial setup?
Hello, I am installing the shop5 theme and I am only editing the header section from the customizer. I made changes from the header builder but it did not work well. I want to reload the header that was in the first installation, how can I do it?
Hello, @selehattininn,
If you’ve purchased the Porto WordPress theme, please reach out to us through your theme purchase account to receive free support for Porto.
Regards, P-THEMES.
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cant intall theme 51, stoped in post import try bouth diferrent options, but cant going on
try with elementor and visual composer
Hello, @turati2712,
Could you please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out.
Regards, P-THEMES.
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Hi, in the breadcrumb locotranslate can’t translate the word “home” where can i change it and customize
Hello, @alexissatok,
I have translated it into the theme language files and it works perfectly fine for me on my test site, please refer to this screenshot: https://pasteboard.co/YiKJTXn1ewb1.png
If you have already changed it then please try to clear the cache and check back again.
Alternatively, please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out.
Regards, P-THEMES.
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Hi, how can I create a menu item with the logos of my product brands inside?
Hello, @mirkozax,
You can create the custom header under Porto >> Template Builder >> Header and then use any element to show brands on your header as per your requirements.
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Hi. The logo is to small for the site. How can I change the logo size – https://bit.ly/3ZBzaTL
Hello, @nuttys,
You can adjust the logo size by going to Porto >> Theme Options >> Logo and modifying it as needed.
Alternatively, you can use the Custom CSS provided below. Simply copy and paste the CSS code into Porto >> Theme Options >> Skin >> Custom CSS, then refresh your site after clearing the browser cache to see the changes.
#header .logo {
min-width: 250px !important;
}
Regards, P-THEMES.
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Thank you for your quick response. This is now working as required.
You’re Most Welcome!!
