5387 comments found.
Any had the issue with the theme setup ? First I had the issue with installing the demo second I had the issue with Elementor, I couldn’t edit any page and most of the pages where showing 404 not found third after I was completely pissed off I said let me start again from scratch and now I cannot activate the theme because it was already used on the old website !!!! NOTE: I AM WORKING ON LOCALHOST !!!!
Support is really bad, they reply minimum after 1 day of submitting the ticket
Hello, @aliiezzeddine,
Apologies for the inconvenience. We have already responded to your support ticket. Kindly check our reply there and respond to the ticket as needed. Thank you!
Regards Andon-Design.
Hi. I installed on a staging for testing and activated the theme. I didn’t deploy it to production and now when I want to try again it tells me that my license is already active. How can I fix this? Thanks
Hello, @trastomatico,
I’ve checked our database and found that the license for your theme has already been used on the site: https://www.powerex-shop.com/ , which is a live website with Udesign installed.
As per Envato’s policy, a single license is valid for only one live URL. This applies to all themes on ThemeForest, and you may want to verify this directly with Envato.
If you wish to use the same theme on a different site, you will need to purchase an additional license. Alternatively, you can completely remove the theme from the current site and reset the license before using it on a new site.
Regards Andon-Design.
Hi, this is correct, but it was activated in a test environment. The current version of this website is (v3.4.15). We want to update it now, but I did not deactivate when it was in test mode, so now we cannot use this purchase code. Anyway I have submitted a support ticket on your zendesk.
Hello, @trastomatico,
We have already solved and replied to your support ticket #50848,
Please check our reply there and if needed, reply back to it accordingly.
Regards, P-THEMES.
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HI, the theme Demo Import – Yoga is loading wrong demo. Please fix this
Hello, @loud,
Please contact us through our support system, providing your site’s WP Admin URL and credentials. This will allow us to investigate the issue directly on your site and assist you further.
Regards Andon-Design.
Hi. There is been 5 days and I’m still waiting for a fix about Yoga Template. You dont even reply to my support ticket. I need a time plan about the fix
Hello, @loud,
Apologies for the inconvenience. We have already responded to your support ticket. Kindly check our reply there and respond to the ticket as needed. Thank you!
Regards Andon-Design.
You respond 5 days ago! I already reply to you and got no answer. I need you to at least send me the demo to import it manual. What to do with the template that i bought from if I can’t install the template that i want because is not exist??
Hello, @loud,
Apologies for the inconvenience. We’ve fixed the bug in our theme. Please update your theme again and try importing the demo. We hope this resolves your issue.
Regards Andon-Design.
Hi bro! i need update the version 3.1.2 to last one, the site is all in vs composer, can i do this ? Do y have a step by step to make this update?
Hello, @lsfex,
The previous version of the UDesign theme is significantly outdated compared to the latest themes, which incorporate modern technology, features, and coding standards. If we don’t update the theme, it will eventually stop functioning, and all of our customers’ websites could be compromised. As a result, we’ve decided to update it to include the latest technology, features, and coding standards. We’ve removed outdated functionalities like shortcodes and added many new features so customers no longer need shortcodes or customizations to build their sites.
I also noticed that you’re not using a page builder plugin for your site. The latest version of the theme is fully compatible with Elementor, the most popular and user-friendly page builder plugin, which allows you to easily create your site with a drag-and-drop interface.
In my personal opinion, I recommend that you avoid updating the theme right now. Instead, create a staging site with your current version and update the theme there first. This way, your site may encounter some issues, but you can fix them on the staging site using the latest version. Once all issues are resolved, you can make the updated site live. This approach ensures that future theme updates will be smoother and hassle-free. Alternatively, if you choose not to update, you can continue using the old version for now, and your site will remain functional for a while. The decision is yours.
Regards Andon-Design.
HI, the theme Demo Import – Medical is loading Demo Import – Corporate 4
Hello, @Como,
You are correct; it appears to be an issue with importing the Medical demo. I tested it on my test site and encountered the same result. I am forwarding this to our development team for further investigation and resolution. Please be patient, and stay tuned for updates.
Regards Andon-Design.
Hi @andon-support1,
Thanks!
You’re Most Welcome!!
Hi @andon-support1,
Any news on this OR there´s any chance of providing an import file?
Thanks!
Hi @andon-support1,
We have not yet released the new version of the theme, and our development team is working on it. We have informed our development team again. Hope it will be released soon.
Regards Andon-Design.
Hi @andon-support1,
Is there any chance of providing an import file for that demo? I have deadlines pressuring me…
Thanks!
Hi @andon-support1,
I sincerely apologize for the inconvenience. Please know that we are working diligently on the update. If you need the file, feel free to request it directly by emailing us at ptheme.customize@gmail.com. Thank you for your patience!
Regards, P-THEMES.
Please join our Discord Lesson
Hi, I already asked for the file but no replies… Please help!
Hello, @Como,
Apologies for the inconvenience. We’ve fixed the bug in our theme. Please update your theme again and try importing the demo. We hope this resolves your issue.
Regards Andon-Design.
I’m working on it…
Sound’s Good!!
Hi @andon-support1,
The theme import seem not be working correctly since I get some https:/http: issues… can you please test it out there?
Hello, @Como,
Could you please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out?
Regards Andon-Design.
Hey,
I have reinstall my theme due to some technical issue. Now it is giving error, the purchase code is already in use.
Please reset my purchase code, so I can use it.
Regards
Hello, @pkadkhoda,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards Andon-Design.
My old website was on staging and it is removed and the new website URL needs to be registered.. Please help
Hello, @Ancilwebmedia,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards Andon-Design.
Hi, I had to reinstall my wordpress. How I can add licence code again to this template?
Hello, @tomtomek,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards Andon-Design.
Great theme guys! Thanks! Long Island Escape Room
Hello, @islandwebsolutions,
You’re very welcome! We’re so glad you enjoyed the theme. It was a pleasure having you at the Long Island Escape Room. Hope to see you again soon for another adventure!
Regards Andon-Design.
PLEASE HELP, MY LICENSE doesnt work, i just purchased the theme. I installed hundreds of themes and this one doesn’t work for me
Hello, @pbeeda,
We have already replied to your support ticket #50146, please check our reply there and then reply back to it accordingly.
Regards Andon-Design.
responded
Hello, @pbeeda,
Ok, now please be patience, once your support ticket is resolved, you will get the reply to your support ticket accordingly.
Regards Andon-Design.
I have been reaching out for 3 days now, icons on a theme are not reacting accordingly, instead I get a reply “make your icons the same size”, they are and I am not finding where the custom settings are done by the author – not seeing in CSS or the like. These delays can prove catastrophic for deadlines. I am unclear why sometimes support is great, other times I wait days and still no resolve. As a whole this is an excellent them, I just need timely responses with care and time put into them…
Hello, @rodeospot,
Sorry for the inconvenience but we have tried to provide you the complete solution as listed below in your support ticket reply, please check our reply there and reply back to it accordingly.
“Please try to change the icon size and spacing from the element setting as per your requirements, please refer to this screenshot: https://postimg.cc/RJWh5HYD “
Regards Andon-Design.
Hello – the solution is not valid, I have mentioned that, it does not work as you see in the screenshot you provided. I understand how to size icons, adjust css, the oversized icon has the same settings as the initial icons, but yet it still shows differently. This has been back and forth for days. I should be able to merely change the icon, not altering the icon box settings and anticipate the same results, this is not the case. You have shown that in your screenshot. The theme is excellent as a whole, this issues seems to not be the norm, but nonetheless there is an issue and I don’t feel it is being answered. It is something to do with the CSS specific to the template. I reply, wait 24 hours, still not a viable answer, days of time lost. I really need this resolved. I will keep trying to find where the issue lays, but it is not in the standard settings or base css. Even the line thickness is vastly different, your screenshot illustrates that. Thank you!
I am finding the same issue for another site with your icon boxes, when a person should be able to swap the icon, all the custom css goes away. I have still yet to hear back.
Hello, @rodeospot,
We have again replied to your support ticket #48981, so please check our reply there and then reply back to the ticket accordingly, if needed.
Regards Andon-Design.
Hello! I got it this morning and replied. Thank you as always!
You’re Most Welcome!!, You will get the reply again shortly.
Updating the theme to the latest version = fatal error. Also the slider revolution does not show pictures. disabling the option in Udesign >> Optimize Wizards >> Slider Revolution. = fatal error.
Hello, @plut14,
Please contact us through our support system, providing your site’s WP Admin URL and credentials. This will allow us to investigate the issue directly on your site and assist you further.
Regards Andon-Design.
Hi, When updating the theme and required theme plugins a fatal error occur ‘Alpha_Customize’. Could you send my instructions to fix this? Thank you. Regards David
Hello, @SoesIT,
1. Please first rename the theme folder located in wp-content/themes. This allows you to successfully log in to your site.
2. Then, delete the core plugin folder from wp-content/plugins.
3. Afterward, please reinstall the theme and then install and activate the core plugin.
4. And then also update Elementor and other plugins on your site to ensure everything is up-to-date.
5. Finally, check back to your site again.
Regards Andon-Design.
it was a disaster. The fatal error had something to do with the child theme customizer settings. So i did a clean theme but i lost al settings. took my a 2 hours to fix everything
Hello, @SoesIT,
Please contact us through our support system, providing your site’s WP Admin URL and credentials. This will allow us to investigate the issue directly on your site and assist you further.
Regards Andon-Design.
Hi,
How does ‘medical’ demo works with woocommerce?
Hello, @pjrfigueiredo,
To get started, begin by installing the theme, followed by the plugins. Next, install the Medical demo. Once that’s done, configure the WooCommerce plugin and set up the store for your site.
For detailed guidance on configuring WooCommerce settings, refer to this link: [WooCommerce Configuration Guide]: https://woocommerce.com/document/configuring-woocommerce-settings/
Regards Andon-Design.
Thanks for the reply. There’s no shop set up under the ‘Medical’ demo. I would like to see a preview of a shop included in it.
Hello, @pjrfigueiredo,
Yes, you are right, the medical demo is not the shop demo, so you should have to set up the shop by yourself by Installing the WooCommerce file and setting it up.
Regards Andon-Design.
Any chance of you doing a Dating demo import that would kick wpdating and lovedate’s butts? LOL
Hello, @Zothecula,
Thank you for your suggestion! We will pass it along to our development team for consideration in future updates of the theme.
Regards Andon-Design.
Everything running flawlessly but recently updated to v4.11.5 and seeing some 404’s related to e-animation-fadeIn*.css stuff. Stylesheet reference appears to be pointing a non-existing css file(css/components/animations folder). Any ideas?
Hello, @adkent,
We have tested this on our test site and did not encounter any errors. If the issue persists on your site, please contact us through our support system, providing your site’s WP Admin URL and credentials. This will allow us to investigate the issue directly on your site and assist you further.
Regards Andon-Design.
It looks like the Kirki Customizer plugin has been abandoned. Do you plan to remove or replace its requirement from the UDesign theme at any point?
Hello, @f3now,
Thank you for your message! The Kirki Customizer plugin is still being used on our test site and is currently part of the theme. You can refer to the following image for confirmation: https://postimg.cc/hX37M0s9
Additionally, there is a notice in the latest changelog regarding the potential removal of this plugin, which you can view here: https://postimg.cc/GTQ4DP9T
Could you please confirm if you’ve manually removed the plugin on your site, or if it has been removed automatically?
Let us know, and we’d be happy to assist further!
Regards Andon-Design.
Hi, I had to disable Kirki due to the PHP error it was yielding. Thankfully the site is still functioning!
While I don’t see a direct reference to Kirki being replaced in the changelog you linked, I am thankful to know that you are considering removal.
Hello, @f3now,
We are not considering removing the Kirki plugin, as it is the compatible plugin. However, could you please create a duplicate of the site as a test site to check if the issue appears there? Once done, kindly share the test site’s WP Admin URL and credentials with us through our support system, so we can investigate the issue and assist you further.
Regards Andon-Design.
Not impressed. I have used this theme about 10 times and always been happy, but this is the first time I have tried to use it for woocommerce. I have attempted installing the theme from scratch on a few different servers and each time I have faced the same issue with the product page content template not rendering correctly. I have raised a ticket and had some communication back and forth, but after one week I am still left without a functioning shop and a client deadline to meet. “try uninstalling an reinstalling”, “third party plugin conflict” the only plugins installed are by your theme on the wizard. This should be tested properly before each major release. If looking to do a standard site, this template rocks, but for woocommerce, I would stay clear until this issue is fixed.
Hello, @edstark,
Could you please provide the support ticket number for the issue you’re reporting? This will allow us to review it and assist you further.
I can see that all of your previous support tickets have been resolved and responded to.
Regards Andon-Design.
Hi there,
Similar to another user, I have a very outdated version of the theme – 3.4.18.
I understand you had to rework the theme… that’s understandable.
However, is there documentation on how to update to the latest version, or will it require a rebuild?
Thank you!
Hello, @mphdavidson,
The previous version of the UDesign theme is quite outdated compared to the latest themes, which incorporate the newest technologies, features, and coding standards. Without updating the theme, it will eventually become incompatible with future updates, and this could result in your website breaking, leading to the loss of your site’s functionality. To prevent this, we’ve decided to upgrade the theme to utilize the latest technologies and standards. As part of this update, we’ve removed outdated features like shortcodes and added a wide range of new functionalities, making it much easier for customers to build their site without needing custom code or shortcodes.
Additionally, I noticed that you’re not currently using a page builder plugin to design your site. The latest version of the UDesign theme is fully compatible with Elementor, one of the most popular and user-friendly page builder plugins available. Elementor allows you to build and customize your site with a simple drag-and-drop interface, making it a great tool to work with the new theme.
In my opinion, it would be wise not to update the theme directly on your live site. Instead, I recommend creating a staging site with your current version of the theme, then applying the update there. This way, you can identify and resolve any issues that may arise with the new version of the theme before making it live. Once the staging site is fully updated and working as expected, you can then push the changes to your live site. This will ensure that future updates are smoother and less likely to cause problems.
Alternatively, if you prefer, you can continue using the old version of the theme for now, which will keep your site working for a while longer, but it may cause issues in the future. Ultimately, the decision is yours.
Regards Andon-Design.
I am not able to find where I can do or change the settings to use different Title Block for each page with different backgrounds and content in the Title Bar. In “Global Page Layout” there is the selected block “Page Header”. It has “Meta Box” Page Title but is says: “What Customers Say”, and the Page Subtitle Says: “Testimonials” How do I change this?
Hello, @oliversadler,
First, you have to create different page header blocks using the Udesign template feature.
Then, using the Layout Builder option, you can set the headers on the different pages according to your needs.
Create a header in the UDESIGN >> Layouts >> All Templates like this: https://postimg.cc/hXfhtM7g
You can add images in these headers and then you can set them to different page header blocks on the other pages from the UDESIGN >> Layouts >> Layouts Builders >> Page header.
Please refer to this screenshot: https://postimg.cc/gallery/qRxZnTM
Regards Andon-Design.
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