3271 comments found.
Hi Phlox / Averta Team,
Thanks for making such an amazing theme.
I’m stuck at a point where I cannot change the currency in the Pricing Table from Dollars to INR, as there is not option available in the Pricing Table Element.
will you be able to help me out!
I know my support has expired but this is very very small query so can you reply here!
Thanks in Advance!
Hi, I hope you are doing fine. I am happy to hear that you love the Phlox theme.
We have responded to your ticket at our help center and this problem was related to another shop-related plugin on your website.
Please follow up there if you need any further assistance.
I had never created any ticket, you might have mistaken I think!
So please submit a ticket to our help center
guys can you check the license issue for the theme, can you check is it active for unboxcanada.com , as the site is down
So my site was down and it took me a while to figure out that it was the Phlox Core Elements Plugin. When I disabled the plugin, the website was up but with errors and layout mess. I came here and saw that there was a fix! followed the developer steps (https://docs.phlox.pro/article/257-fix-installation) and no errors but my styling completely disappeared.
Here is what I did to fix. Hopefully, it helps someone: 1. Restored a backup from the host 2. downloaded the zip Averta provides 3. WITHOUT deleting the Phlox Core Elements plugin as in the instructions, I installed the new version ZIP 4. It asked me if I want to over-write the old plugin with the new. Say Yes 5. Made sure everything else was updated under the Phlox Pro menu 6. Cleared cache
and my site was back up and looking like it should! Thanks Averta for coming up with a fix so fast! Maybe don’t tell people to delete the plugin but overwrite it.
Hi, Thank you for sharing this and also I’m glad that your problem is resolved.
We were prepared for the Elemetnor update (that was the big change) in advance and this whole situation was the result of an unfortunate (but temporary) force removal of the Phlox Core Elements plugins in WordPress reposition.
Anyway, everything is back to normal now.
Averta, I had to buy another license, now I have 3 licenses in this account, if you can refund me at least 1 it helps me a lot, because as I mentioned this account was used by another email, now it is used by alemonteiro13@hotmail.com
Hi, We have emailed you to get in touch and help you resolve the problem. Please check and respond there. Our support agents will provide assistance regarding your license.
Please Averta, I can’t send a ticket, because the themeforest account email has been changed, on the Averta website it’s as if I don’t have the licenses, despite having two valid licenses on themeforest, the problem is the email, pay attention to that if you want contact me by email alemonteiro13@hotmail.com, or enable my email for the two licenses I have in the account, I can give you the licenses to check
Hi there, It’s fine. We have already emailed you regarding this situation. Please check your emails.
If your site broke on the last Elementor update, this help file from the author fixed mine: https://docs.phlox.pro/article/257-fix-installation
hi thanks for sharing this with others
I would like a refund immediately as I recently bought this theme. There is a critical error for this theme from a recent update and in researching, it is still on a pending status. Very disappointed with this theme. I want a refund and everyone should ask for the same!
Additionally, the author is not responding to support tickets! Very disappointed in this theme.
I have had to buy a new theme to attempt to resolve the critical issue. I disabled all Phlox Pro plugins and my website came back up with, of course, missing elements of the theme. This is very disappointing here at the end of the year when selling is prime time! Very, very disappointed in this author and the theme. SMH I am going back to straight HTML websites, as authors - such as this template - jeopadize my business revenue with these issues.
Critical Error after latest update. Please revise!!!!!!!!!!!!
If you still need help, please submit a ticket to our help center.
My friend at work passed away, he managed this account. Your family gave me this account years ago, at the time I changed my administrator email and now I can’t see which sites the theme licenses are on. can you help me? I would like to use the theme in a new project.
Hi, Sorry to hear that. Please accept our condolences. Please submit a ticket to the Averta help center. Our support agents will contact you and provide assistance regarding this.
I can’t send a ticket, because the themeforest account email has been changed, on the Averta website it’s as if I don’t have the licenses, despite having two valid licenses on themeforest, the problem is the email, pay attention to that if you want contact me by email alemonteiro13@hotmail.com, or enable my email for the two licenses I have in the account, I can give you the licenses to check
Please, a need help, thanks
Hi, I hope you are doing fine. Our support team has sent you emails regarding your situation. Please check and respond. We will make sure to resolve your problem as soon as possible.
Critical Error after latest update. Please revise.
Please check our guidelines for resolving this problem here: https://docs.phlox.pro/article/257-fix-installation
If you still need help, please submit a ticket to our help center.
Hello, after the latest update the website has a white screen with a critical error. Please update to be compatible with Elementor.
Hi, Thank you for contacting us. And Sorry about the issue We already have. Please make sure that everything is updated based on our guidelines here:
https://docs.phlox.pro/article/257-fix-installationIf you still need help, please submit a ticket to our help center.
Hi, it seems there is an issue with Phlox & Elementor pro. When i do updates on both sides – it gives a critcal error…
If you still need help, please submit a ticket to our help center.
Hi, I can’t seem to synchronize my license via Envato, and when I try adding it manually, it will throw up an error message. that the license is registered to another user. How do I fix this?
Hi, Thank you for contacting us.
Please submit a ticket to our help center. We will check the email address and your profile information to see what’s going on and get back to you as soon as possible.
I’m required to verify my purchase code before I can submit a ticket, and I can’t verify the purchase code because of the error I told you about.
Hi, Please use the live chat on the Phlox.pro website. Our support agents will help you with that.
https://www.phlox.pro/go/Hi
Code HTTP : 500
Message : Server error: GET https://www......resulted in a 500 Internal Server Error response: <!DOCTYPE html> <!-[if IE 9 ]> <html class=”no-js oldie ie9 ie” lang=”fr-FR” > <![endif]-> <!—[if (gt IE 9)|!(IE)]> (truncated…)
ereurs-fatales-2024-12-17-bee70a28eccc0499752cb5e0c002833f.log …./wp-content/uploads/wc-logs/fatal-errors-2024-12-17-bee70a28eccc0499752cb5e0c002833f.log ~211,01 Ko Dernière mise à jour : 2024-12-17 23:47:17 erreurs-fatales-2024-12-18-ea5c8c8e5492f911eda917e225dc9074.log …./wp-content/uploads/wc-logs/fatal-errors-2024-12-18-ea5c8c8e5492f911eda917e225dc9074.log ∼166,81 Ko Dernière mise à jour : 2024-12-18 14:53:58 wc_logger-2024-11-23-59746afcca402943d8445661ca283249.log …../wp-content/uploads/wc-logs/wc_logger-2024-11-23-59746afcca402943d8445661ca283249.log ∼0,08 Ko Dernière mise à jour : 2024-11-23 06:54:52 wc_logger-2024-12-17-8dd0ec8b745ced3168462ca372c6e422.log ….wp-content/uploads/wc-logs/wc_logger-2024-12-17-8dd0ec8b745ced3168462ca372c6e422.log ∼0,08 Ko Dernière mise à jour : 2024-12-17 07:12:08 wc_logger-2024-12-18-96a6846ea655221718bda0a640e30b93.log …./wp-content/uploads/wc-logs/wc_logger-2024-12-18- 96a6846ea655221718bda0a640e30b93.log ∼0,08 Ko Dernière mise à jour : 2024-12-18 07:09:29
updates are disabled!!! why is my theme bug ??
Thanks
And if you still need help, please submit a ticket to our help center.
Hi manual update works (not for automatic )
Thanks for your support
Hi, Glad to hear the problem is resolved.
I’m having the same issue with Phlox Core Elements Plugin, it breaks everything when activated. Please fix it as soon as you can. I have multiple licences for your theme, it’s affecting my customers.
Hi, I am sorry you face the issue but please update the Phlox theme and plugins according to this guideline: https://docs.phlox.pro/article/257-fix-installation
It should fix the issue, If you still need help, please submit a ticket to our help center.
Site went down. Narrowed problem to the recently updated Phlox and Elementor files. Saw their “how to fix a problem” banner for the update. If this helps anyone, deactivated then deleted Phlox Core Elements Plugin, then reinstalled it. Site up again. I had previously tried changing the Elementor version to a previous one but that didn’t work. Very concerning the author is not responding to all these site crashes due to their latest update.
Hi, Thank you for sharing the fix with others. Actually, we prepared for the Elementor update weeks ago and updated our products based on the new changes. This was just an unexpected problem for the Phlox Core Elements on the WordPress repository. Anyway, everything is taken care of and please note that our development team and support team are always active in these situations. If you need anything else feel free to contact us again. I am sorry you face this issue and we will try our best to prevent this happens again.
Just in case anyone else needs this doc https://docs.phlox.pro/article/257-fix-installation
This issue with your theme and elementor needs to be resolved ASAP!!! All of your customer site are down and downgrading elementor is NOT a good solution. Come on!!!
If you still need help, please submit a ticket to our help center.
- IMPORTANT IF YOU ARE HAVING AN ERROR ISSUE PLEASE DO THE FOLLOWING *
If you’re already experiencing a fatal error due to the update, don’t worry. You can quickly resolve the issue by rolling back your Elementor version to 3.25. Here’s how:
Go to Elementor > Tools in your WordPress dashboard. Select the Version Control tab. Choose 3.25 from the dropdown and click on Reinstall.
This fixed my issues from yesterday..its an elementor issue in conflict with the Phlox Core Elements plugin
Hi, I am happy to see you solved the issue by yourself. but you do not need to downgrade anything please update everything based on the following doc
https://docs.phlox.pro/article/257-fix-installationIf you still need help, please submit a ticket to our help center.
cant update Element Pack Pro plugin
Hi, The premium bundled plugins will be updated periodically after checking compatibility and making sure that everything works just fine. Anyway, I have passed the update request to our development team. Your patience is much appreciated.
Hi, after the latest update the site has the white screen with a critical error. please update the theme/ plugins to be compatible with elementor.
Hi there. Please see this guideline for taking care of the problem:
https://docs.phlox.pro/article/257-fix-installationIf you still need help, please submit a ticket to our help center.
