3270 comments found.
Having the “Phlox Core Elements” plugin causing a WordPress critical error, can you please let me know how to troubleshoot?
Installation Failed!
When i will upload the theme.zip file doesn’t download the core plugging and doesn’t working Demo Import Function,
And my old website showing the error of “There has been a critical error on this website.”
Please Support to me. when you are available
If you still need help, please submit a ticket to our help center.
Hello, I’m also having issues with the “Phlox Core Elements” plugin. My website is down with the “critical error message”. Does anyone know how to fix it?
If you still need help, please submit a ticket to our help center.
I’m having the same problem with “Phlox Core Elements” my WordPress tech’s tell me that the latest plugin and and theme version isn’t compatible with WordPress 6.7.1 it crashes WordPress you can only access the backend the front end doesn’t load just like others that have posted in the Comments and I’m not paying for support when it’s not just me having this issues that just started recently.
And for the future, please remember that if you submit a ticket at our help center or directly contact us via line chat, we can provide assistance much faster.
Having the “Phlox Core Elements” plugin causing a WordPress critical error, can you please let me know how to trouble shoot?
need a answer ASAP please
If you still need help, submit a ticket to our help center.
Hello developer
Having the “Phlox Core Elements” plugin causing a WordPress critical error, can you please let me know how to trouble shoot?
Hi, I am so sorry it happened to you. Please accept my apologies. Here is the guidelines for fixing that: https://docs.phlox.pro/article/257-fix-installation
Hi, the “Phlox Core Elements” plugin is causing wordpress critical error, can you please update?
Hi, We already have updated. Please make sure to update based on the following link:
https://docs.phlox.pro/article/257-fix-installationIf you still need help, please submit a ticket to our help center.
Hi, I have been trying to connect with your servers to activate my purchased theme and my hosting company tells me that we are blocked at your servers. I have been sending messages to support but no answer. Anyone can help because I can’t use the theme, toooo slow and the menu is lagging… thanks !
Hi there, I can see that our support team has been in contact with you and responded to your ticket. We have responded to you again and will do our best to resolve your issues ASAP.
I’ve read somewhere that it has good Pagespeed performance but I get 43% mobile. Can it be adjusted? I would be interested in the theme
https://pagespeed.web.dev/analysis/https-demo-phlox-pro-clinic-therapist/bozlatbbv3?form_factor=mobileHi, when are you planning to update the scroll issue?
Hi there, we are working on this and the update will be released in a few days, probably tomorrow
contact form have below issue. one red color blank button is appear then its disappear.
https://prnt.sc/IMb5jkqjTHwd https://www.mystagingstation.in/establishdesigns_tejas/index.php/contact-us/Hi. Thank you for contacting us. Unfortunately, the link that you sent is not valid anymore but our support team will investigate this issue further if you could kindly send a ticket to our help center.
Hi, is it possible to deactivate the license? We have a template that we cannot activate because it was once used to build a project that was not created and was deleted. We are not able to restore the page or domain? Can you deactivate this license?
If you still need help with that, please contact us at our help center.
Hi, i use simple contact form, but how can i translate the message after sending? how can i decide obbligatory fields? thanks
Hi please note that supporting the third-party plugins is beyond the support policy. But please try to submit a ticket to our help center. our agents will there try to help you as much as possible
Hi, I have an issue with the header. At first appears normally but then it scrolls down to the center of the first section, thus hiddin inside it and can´t be seen.
Hi there, Please submit a ticket to our help center since we need to check the details on your site. below is the link to support
Excellent quality and after sales support!
Happy to hear that, we try to make it better and better, right now 50+ more templates are on the way 
Hello 
Where to buy your lifetime licence for $27, please ?
Greeting
hi here it is, only 3 hours left so do not miss this https://themeforest.net/item/lotus-flexible-multipurpose-responsive-wp-theme/3909293
There is NO option for LIFETIME !! Only regular licence 
So bad !!!
It is lifetime, you can update phlox lifetime only on 1 domain and 6 months of support included
Hi A2 I hope you are doing fine.
Maybe not exactly like the designs you mentioned but Phlox also has a mega menu feature. Please check our guidelines here: https://docs.phlox.pro/article/50-creating-a-megamenuPlease let me know if you need anything else
Hello, I noticed an issue with the menu anchor links in the Phlox Pro theme (https://demo.phlox.pro/app-landing2/). When I click on an anchor link (e.g., #section-id), the scrolling is sometimes slow or even unresponsive. I tested with other themes (like Kadence), and the anchor links work perfectly. It seems related to the scripts or animations integrated into Phlox. A fix for this issue in a future update would be greatly appreciated. Thank you!
Hi, thanks for the info. It will be fixed in our next update
Kind Regards
Thank you for your reply.
I’m sending you two screenshots to show you another bug related to your theme. This issue concerns the “Simple SVG” element in Elementor. When using a single image containing all the icons in a circle, the animation often malfunctions: when navigating from one page to another, the image flips upside down. This happens even though we forced the CSS with transform-origin: center;.
Screenshot 1 : https://drive.google.com/file/d/198nUaaYy_eUUZf8bX_XLGQ_R3bOWxYJS/view?usp=drive_link
Screenshot 2 : https://drive.google.com/file/d/1VhXUebmdfbRxfs_Z_xxgsy4QNh9Fcphr/view?usp=drive_link
Worst theme I’ve ever bought! I really regret it. It’s slow, very heavy and always gives an error when updating. I don’t recommend it!
Pior tema que já comprei! Super arrependido. Ele é lento, muito pesado e sempre dá erro na hora de atualizar. Não recomendo!
Hi, I am so sorry for this experience. I am sure there must be something wrong, so why not submit a ticket on our help center? and you think Phlox is not working for you you can apply for a refund
By the way, I can see that the last time you were in contact with our support was 4 months ago. Please note that server configurations and other factors are involved in this topic. I?m sure if you contact our support at our help center we can run a complete performance check and identify the the source of the problem.
So go with the option works for you submit a ticket or request a refund
Kind Regards
Qual o número da versão mais recente?
Hi, Thank you for contacting us.
The latest version of the Phlox is v5.16.7 which you can download from your Envato panel if you are a new user or directly update your current version via the Phlox dashboard. But please note that you need to purchase Phlox Pro first https://docs.phlox.pro/article/203-installing-phlox-pro-on-your-wordpress-website https://docs.phlox.pro/article/210-update-phlox-proHi Guys. presales question pls. do you have a template library that i can add a section from any demo? is this possible? Thanks
Hi there, thanks for your interest it seems you already purchased Phlox so you can submit a ticket to have a faster and better reply. this video may help you https://www.youtube.com/watch?v=IaJq41xdCBY
