3258 comments found.
Hi
Code HTTP : 500
Message : Server error: GET https://www......resulted in a 500 Internal Server Error response: <!DOCTYPE html> <!-[if IE 9 ]> <html class=”no-js oldie ie9 ie” lang=”fr-FR” > <![endif]-> <!—[if (gt IE 9)|!(IE)]> (truncated…)
ereurs-fatales-2024-12-17-bee70a28eccc0499752cb5e0c002833f.log …./wp-content/uploads/wc-logs/fatal-errors-2024-12-17-bee70a28eccc0499752cb5e0c002833f.log ~211,01 Ko Dernière mise à jour : 2024-12-17 23:47:17 erreurs-fatales-2024-12-18-ea5c8c8e5492f911eda917e225dc9074.log …./wp-content/uploads/wc-logs/fatal-errors-2024-12-18-ea5c8c8e5492f911eda917e225dc9074.log ∼166,81 Ko Dernière mise à jour : 2024-12-18 14:53:58 wc_logger-2024-11-23-59746afcca402943d8445661ca283249.log …../wp-content/uploads/wc-logs/wc_logger-2024-11-23-59746afcca402943d8445661ca283249.log ∼0,08 Ko Dernière mise à jour : 2024-11-23 06:54:52 wc_logger-2024-12-17-8dd0ec8b745ced3168462ca372c6e422.log ….wp-content/uploads/wc-logs/wc_logger-2024-12-17-8dd0ec8b745ced3168462ca372c6e422.log ∼0,08 Ko Dernière mise à jour : 2024-12-17 07:12:08 wc_logger-2024-12-18-96a6846ea655221718bda0a640e30b93.log …./wp-content/uploads/wc-logs/wc_logger-2024-12-18- 96a6846ea655221718bda0a640e30b93.log ∼0,08 Ko Dernière mise à jour : 2024-12-18 07:09:29
updates are disabled!!! why is my theme bug ??
Thanks
And if you still need help, please submit a ticket to our help center.
Hi manual update works (not for automatic )
Thanks for your support
Hi, Glad to hear the problem is resolved.
I’m having the same issue with Phlox Core Elements Plugin, it breaks everything when activated. Please fix it as soon as you can. I have multiple licences for your theme, it’s affecting my customers.
Hi, I am sorry you face the issue but please update the Phlox theme and plugins according to this guideline: https://docs.phlox.pro/article/257-fix-installation
It should fix the issue, If you still need help, please submit a ticket to our help center.
Site went down. Narrowed problem to the recently updated Phlox and Elementor files. Saw their “how to fix a problem” banner for the update. If this helps anyone, deactivated then deleted Phlox Core Elements Plugin, then reinstalled it. Site up again. I had previously tried changing the Elementor version to a previous one but that didn’t work. Very concerning the author is not responding to all these site crashes due to their latest update.
Hi, Thank you for sharing the fix with others. Actually, we prepared for the Elementor update weeks ago and updated our products based on the new changes. This was just an unexpected problem for the Phlox Core Elements on the WordPress repository. Anyway, everything is taken care of and please note that our development team and support team are always active in these situations. If you need anything else feel free to contact us again. I am sorry you face this issue and we will try our best to prevent this happens again.
Just in case anyone else needs this doc https://docs.phlox.pro/article/257-fix-installation
This issue with your theme and elementor needs to be resolved ASAP!!! All of your customer site are down and downgrading elementor is NOT a good solution. Come on!!!
If you still need help, please submit a ticket to our help center.
- IMPORTANT IF YOU ARE HAVING AN ERROR ISSUE PLEASE DO THE FOLLOWING *
If you’re already experiencing a fatal error due to the update, don’t worry. You can quickly resolve the issue by rolling back your Elementor version to 3.25. Here’s how:
Go to Elementor > Tools in your WordPress dashboard. Select the Version Control tab. Choose 3.25 from the dropdown and click on Reinstall.
This fixed my issues from yesterday..its an elementor issue in conflict with the Phlox Core Elements plugin
Hi, I am happy to see you solved the issue by yourself. but you do not need to downgrade anything please update everything based on the following doc
https://docs.phlox.pro/article/257-fix-installationIf you still need help, please submit a ticket to our help center.
cant update Element Pack Pro plugin
Hi, The premium bundled plugins will be updated periodically after checking compatibility and making sure that everything works just fine. Anyway, I have passed the update request to our development team. Your patience is much appreciated.
Hi, after the latest update the site has the white screen with a critical error. please update the theme/ plugins to be compatible with elementor.
Hi there. Please see this guideline for taking care of the problem:
https://docs.phlox.pro/article/257-fix-installationIf you still need help, please submit a ticket to our help center.
Fatal error after update 5.17.0 whole site is down.
I found that its due to elementor update… So you can downgrade elementor on 3.25.11 and site works again…
If you still need help, please submit a ticket to our help center.
Having the “Phlox Core Elements” plugin causing a WordPress critical error, can you please let me know how to troubleshoot?
Installation Failed!
When i will upload the theme.zip file doesn’t download the core plugging and doesn’t working Demo Import Function,
And my old website showing the error of “There has been a critical error on this website.”
Please Support to me. when you are available
If you still need help, please submit a ticket to our help center.
Hello, I’m also having issues with the “Phlox Core Elements” plugin. My website is down with the “critical error message”. Does anyone know how to fix it?
If you still need help, please submit a ticket to our help center.
I’m having the same problem with “Phlox Core Elements” my WordPress tech’s tell me that the latest plugin and and theme version isn’t compatible with WordPress 6.7.1 it crashes WordPress you can only access the backend the front end doesn’t load just like others that have posted in the Comments and I’m not paying for support when it’s not just me having this issues that just started recently.
And for the future, please remember that if you submit a ticket at our help center or directly contact us via line chat, we can provide assistance much faster.
Having the “Phlox Core Elements” plugin causing a WordPress critical error, can you please let me know how to trouble shoot?
need a answer ASAP please
If you still need help, submit a ticket to our help center.
Hello developer
Having the “Phlox Core Elements” plugin causing a WordPress critical error, can you please let me know how to trouble shoot?
Hi, I am so sorry it happened to you. Please accept my apologies. Here is the guidelines for fixing that: https://docs.phlox.pro/article/257-fix-installation
Hi, the “Phlox Core Elements” plugin is causing wordpress critical error, can you please update?
Hi, We already have updated. Please make sure to update based on the following link:
https://docs.phlox.pro/article/257-fix-installationIf you still need help, please submit a ticket to our help center.
Hi, I have been trying to connect with your servers to activate my purchased theme and my hosting company tells me that we are blocked at your servers. I have been sending messages to support but no answer. Anyone can help because I can’t use the theme, toooo slow and the menu is lagging… thanks !
Hi there, I can see that our support team has been in contact with you and responded to your ticket. We have responded to you again and will do our best to resolve your issues ASAP.
I’ve read somewhere that it has good Pagespeed performance but I get 43% mobile. Can it be adjusted? I would be interested in the theme
https://pagespeed.web.dev/analysis/https-demo-phlox-pro-clinic-therapist/bozlatbbv3?form_factor=mobileHi, when are you planning to update the scroll issue?
Hi there, we are working on this and the update will be released in a few days, probably tomorrow
contact form have below issue. one red color blank button is appear then its disappear.
https://prnt.sc/IMb5jkqjTHwd https://www.mystagingstation.in/establishdesigns_tejas/index.php/contact-us/Hi. Thank you for contacting us. Unfortunately, the link that you sent is not valid anymore but our support team will investigate this issue further if you could kindly send a ticket to our help center.
Hi, is it possible to deactivate the license? We have a template that we cannot activate because it was once used to build a project that was not created and was deleted. We are not able to restore the page or domain? Can you deactivate this license?
If you still need help with that, please contact us at our help center.
Hi, i use simple contact form, but how can i translate the message after sending? how can i decide obbligatory fields? thanks
Hi please note that supporting the third-party plugins is beyond the support policy. But please try to submit a ticket to our help center. our agents will there try to help you as much as possible
