26667 comments found.
Hi, I would like to totally remove the “all” and its functionality from the filters of portfolio. Is it possibly? The first filter I want to show it is not the all filter. I want to start from the first of the available categories.
Hello,
Please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi there! Elementor widget panel is loading continuously, can’t edit the single element on the pages this happened after the update it’s stuck in loading mode please fix it
I have tried this https://elementor.com/help/elementor-widget-panel-not-loading/ but still no luck
Hello,
We couldn’t reproduce this on our installation of the theme.
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
i am going to update the bridge theme. when accessing the file
i need it to be the child theme file
when i go to the " file folder " is this the new "child theme" ?” Bridge-child.zip nov 20 2024 at 10.29am 550kb zip archive ” is this the file i need
when installing the child theme i only update it to the “parent theme” when installing it is that correct ??? i dont want to override certain customizations
Hello,
The child theme is not supposed to be updated. You only need to update main Bridge theme. Child themes are intended for keeping your code snippets safe from theme updates. This is where you can add your custom code and safely update main Bridge theme.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hey there, I have 2 purchase codes for Bridge and i’m fairly certain both websites are no longer required but i need to check and then deregister my purchase codes to use elsewhere.
I’ve tried using your deregister tool but of course i need to now the actual domain but i have no idea which one of hundreds of websites I’ve built over years they’re registered to. Can you please help me identify which domain names are associated with the my Purchase codes? I’ve set up an account and tried your support form but the purchase codes have ling since expired so I can’t contact you on there. Do you have an email I can send them to so that you can look into it?
Huge thanks
Hello,
Thank you for using our theme.
If you are unsure about the domain where the theme was previously registered, you can enter any url (like google.com) in the deregistration form, and in the error message the correct url will be written.
You can also contact us through this email, include your purchase codes in the email, and our support agents will assist you with deregistration.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Aah that’s great! It worked! Thank you. Ok so for one of my purchase codes it’s on an old dev site which has since been deleted so i can no longer go in and deregister it. Are you able to free it up for me if i send you the domain?
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hello Kindly I would like to understand why the contact form does not work on your theme… it has never happened to me and I have not installed anything that is not native to the theme.
the wheel spins but does not send, has this problem happened to you before? Thank you very much!
Hello,
The contact forms are working correctly on our end.
You can check this article and try suggestions listed there.
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi. Using the qode slider on startpage. Bold headlines and 2 buttons. Looks great on computer, but not good at all on mobile device. How to make responsive or use on mobile device? Any solution?
Hello,
Please check the Qode Slider documentation in this link. In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi there! Since the Elementor update, the element edit page is not working, it’s stuck in loading mode :/
Is there a way to fix it? Thank you!
Hello,
You can try suggestions from this article.
Also, please check if you have updated the theme and its plugins to the latest version listed in change log.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Just noticed that it is stuck in Bridge 30.4.1. In appearance, there is no update available though :/
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Wasn’t there an option to use a YouTube video as a background in a Qode Slider? Now I only see options to upload files.
Hello,
The Qode Slider only has option to add self-hosted videos. If you need to set YouTube video as video background you can use Slider Resolution to add slider. For more info please check the documentation in this link.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
We also recommend checking the documentation in this link and our Knowledge Base here.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
It seems that anytime we make a change on something in the backend of the theme (header, footer, social), it disconnects us from our Instagram account, even though it shows (under Social tab) that it is connected.
But nothing shows up from Instagram, ie, not images.
thanks for your help!
Hello,
Please check if you have updated the theme and its plugins to the latest version listed in change log.
Also, you can try using this plugin, which is compatible with our theme, to add Instagram Feed.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
When can we expect an update to include the latest versions of WPBakery and Revolution slider?
Hello,
You will be notified via email when the new update is online on ThemeForest.
In case you need immediate update of any bundled plugin, you can contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.
Also, please check if you have updated the theme and its plugins to the latest version listed in change log.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Good afternoon! We can’t get access to the site qodeinteractive.com. Is there a problem?
Hello,
We couldn’t reproduce any issues. If you need to contact our support, you can submit a support request here.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, the issue seems resolved 
But we have another issue that we need to resolve: we need to activate the licence on a domain but it seems to be associated to another staging domain that it’s not available anymore. How can we switch the connection?
We can provide some screenshots.
Warm regards, AD010
Hi,
We have deregistered the purchase code for you. You should be able to register the theme now.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thank you!
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My site is not working and uploading the theme seems to be because of the bridge core plugin. I need it but when I download the full theme it doesn’t appear. It is something urgent, can you help us?
Hello,
Once you install the theme all of the plugins included with the theme will be listed in Appearance > Install Plugins. You can install Bridge Core from there.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
We also recommend checking the documentation in this link and our Knowledge Base here.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I would consider buying this theme again – but you still have yet to update the Twitter icon to the X icon, which became official almost 1.5 years ago. It makes the site look very dated and abandoned. Is there any plan to have this updated soon? Thanks.
Hello,
The FontAwesome Twitter X and TikTok icons were added for Social Icon widget in the updates. Please check if you have updated the theme and its plugins to the latest version listed in change log.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
HI, Love the theme, using it for many years now. But i’m having trouble with the woocommerce and Bridge, i can’t add fields to the checkout page. I created te correct path to child-theme, regarding functions.php. No changes i do can be shown on the checkout page. I’ve tried everything like plugins like Checkout Field Editor for WooCommerce and no success. it was supposed to be a simple thing to add VAT and IBAN fields..something is wrong. Could you help me please? Best regards, JK
i did as well path in child theme for wp-content/themes/bridge-child/woocommerce/checkout/form-checkout.php and no success..
The support in all my licenses is expired. I don’t think this situation falls under that umbrella. Let me know.
WooCommerce hooks like woocommerce_before_checkout_form and woocommerce_after_checkout_form don’t show: This suggests something specific to WooCommerce or the checkout template is preventing the hook from being triggered.
Hello,
This could be if you are using block-based checkout page. Try reverting the checkout page to use a shortcode instead of being block-based and check if the modifications are being applied. You can change the checkout page in WooCommerce > Settings > Advanced.
In case you need further assistance please submit a ticket at our Help Center or contact us through this email, include your purchase code in the email, and one of our support agents will gladly help you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, how to reset my licence code? I just delete subdomain and coudn’t deregister it
Hello,
Thank you for contacting us.
We have deregistered the purchase code for you. You should be able to register the theme now.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi I had purchased theme with u, and registered for website mojomee.com now due to some issue mojomee.com website is not working can u deregister it. We want to use it for mojomee.in
Hello,
Thank you for contacting us.
We have deregistered the purchase code for you. You should be able to register the theme now.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I dont know whats going on, my theme is not working properly. It shows the same sections multiple time in the homepage but when I go and edit with elementor there’s no way to delete them. Also, the Q portfolio widgets are not working.
https://ele-ve-designs.com/Should I erase everything and start again?
Hello,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
We also recommend checking the documentation in this link and our Knowledge Base here.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi there, I have noticed the following demo page has a different logo to the other pages. https://bridge498.qodeinteractive.com/services/ Showing “S” instead of “B”. How do I fix it to keep all the same?
Hello,
Please make sure to set all of the logo options in Qode Options > Logo. The “S” is set as “Logo Image – Light”.
If you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I bought the theme and tried to complete the registration but nothing happened. I see the message “Please wait…” and the registration doesn’t finish.
Hello,
Thank you for choosing our theme.
You can try the suggestions from this article. In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Code is already registered for other domain.
I already uninstalled the theme to my other domain and installed in to a new one. But when I try to register the theme with the new domain it says Code is already registered for other domain.
Hello,
Thank you for contacting us.
We have deregistered the purchase code for you. You should be able to register the theme now.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
