23249 comments found.
Hi, One of my Fav theme so far… But this time I have two issues. 1. The rev slider isn’t displaying the slider when I am using it via Shortcode. 2. I cannot use the Porto studio on a page/post. After clicking on it, it opens with a dark window, and I can’t import any elements.
My theme is activated. I already deactivated it and then activated it again.
Hello, @zakehre,
Could you please contact us via our support system with your site WP Admin URL and Credentials so that we can look into it for you on your site and help you out?
Regards, P-THEMES.
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Hi
is it possible to have a carousel like this
https://www.portotheme.com/wordpress/porto/shop27/product/product7/the carousel under the navigation bar, which is responsive on mobile.
many thanks
Hello, @nadeem2211,
Yes, you can definitely use the ‘Alpus Nested Slider’ element along with the Porto Infobox element beneath it. You can then configure them according to your preferences. Please refer to the following screenshots for guidance: https://postimg.cc/0M8Kw0Rg
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can we use this theme in multiple domain if we purchase this theme as regular license ?
Hello, @developer_prabhakar,
First of all, thanks for showing your interest in Porto WordPress 
One single license is for the one single live URL only, this is Envato policy and with all the themes on the ThemeForest, you may wish to confirm this with Envato as well.
Please refer to our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/how-to-register-porto/
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After the last update, even though I changed the language file to Turkish, many words still remain in English and do not change. The product payment page, cart page, product pages, etc. all have English text.
https://prnt.sc/i5iS1HBd02GdThe theme does not detect language change. It does not change even if I translate it to different languages.
Hello, @grafimarkt,
Which plugin are you using for the translation on your site?
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Hi, I change the language from the theme’s .pot file via the poedit application.
Hello, @grafimarkt,
Please use the Loco Translate plugin on your site. After installing the plugin please Navigate to Loco >> Themes >> Porto >> Edit the translation that you are using for the site >> Click the Sync button >> Find the words and add the translation for them and save it.
Also, please Navigate to Loco >> Plugins >> Woocommerce >> Edit the translation that you are using for the site >> Click the Sync button >> Find the words and add the translation for them and save it.
Also, please Navigate to Loco >> Plugins >> Porto-Functionality >> Edit the translation that you are using for the site >> Click the Sync button >> Find the words and add the translation for them and save it.
https://wordpress.org/plugins/loco-translate/
Note:
1. Custom (recommended)
2. This is Loco’s protected folder under “wp-content/languages/loco/” which is safe from automatic updates and provides priority over the above locations.
https://localise.biz/wordpress/plugin/manual/msginit?utm_medium=plugin&utm_campaign=wp&utm_source=admin&utm_content=plugin-msginit#order
If this folder doesn’t exist you may need to create it and ensure it has the correct permissions.
https://localise.biz/wordpress/plugin/manual/filesystem
If the issue still exists, please send your site’s WP admin login details through our support forum so we can check and solve the issue for you.
Regards, P-THEMES.
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My problem with loco has been solved. Thank you.
Sound’s Good!!
Feel free to write back to us anytime, we are always here to help you.
Have a nice day.
Does the product 360 Degree viewer can be used for variation products?
Hello, @devtres,
Unfortunately, this cannot be achieved with the available options. If you would like to use the 360-degree viewer for variations, we recommend exploring third-party plugins that may better meet your needs.
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Bonjour porto j’ai supprimé mon ancien site sur lequel javais installé le theme et maintenant pour l’activer sur mon nouveau site ça ne passe pas . Merci de m’aider
Hello, @Beaurix,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
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I have converted all my image products to WEBP, but how can i set to display those as my primary product image and images for the product gallery?
Hello, @devtres,
Please refer to the official documentation of the WooCommerce on product images here: https://woocommerce.com/document/adding-product-images-and-galleries/
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Hello! i know everything about product images, what i need is to change the jpg version of the picture shown on product details page for the WEBP¨version i just converted with a plugin.
Hello, @devtres,
We have to check the situation on your site, please get in touch with us via our support system with your site WP Admin URL and Credentials so that we can have look into it for you on your site and help you out.
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hello, i have an issue we with custom header and footer, it didn’t show correct like showing in builder side
Hello, @wsswe,
Please ensure that the Elements Caching option is set to inactive by navigating to WP Dashboard >> Elementor >> Features >> Ongoing Experiments: [link to the image] ( https://postimg.cc/jnKwcw6w ) .
Afterward, try clearing your cache and check again. If the issue persists, please reach out to us via our support system, providing your site’s WP Admin URL and credentials, so we can investigate and assist you further.
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inactive already but still have the same issue
Hello, @wsswe,
Please get in touch with us via our support system, providing your site’s WP Admin URL and credentials, so we can investigate and assist you further.
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Hi Porto,
I have recently installed this theme on a new site I’m working on. I installed the theme and the demo content okay, but despite following the documentation and searching the support comments, I cannot figure out how to change the background images connected to the Banner Blocks.
I have 3 pages where I want to change the banner image. At the moment they are set as follows:
About – Banner Block -> about-us-banner Shop – Banner Block -> category-banner Contact – Banner Block -> about-us-banner
If I go into Porto -> Templates Builder -> Block Builder I can see the blocks named above listed there. But if I click on ‘Edit with Elementor’ it opens a blank page like this and I cannot see where to set/change the image: https://prnt.sc/mj7bVQ8zXqK5
If you could advise, that would be awesome.
Thanks in Advance.
Chris
Hello, @MacWheelie,
Please contact us via our support system with your site WP Admin URL and Credentials so that our experts can check the issue for you on your site and help you out?
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Thanks for the prompt reply. I’ve sent you a message via your contact page about accessing the support system.
Sound’s Good!!
Hi guys, I havent received a reply to my email yet. Can you check on that please? Ta
Hello, @MacWheelie,
Where have you contacted us? Could you please specify?
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Hi PT Support, I’m afraid I still have not received a reply yet,
I contacted you on here initially and then via the contact form on your website.
I cannot figure out how to change the background images connected to the Banner Blocks.
I have 3 pages where I want to change the banner image. At the moment they are set as follows:
About – Banner Block -> about-us-banner Shop – Banner Block -> category-banner Contact – Banner Block -> about-us-banner
If I go into Porto -> Templates Builder -> Block Builder I can see the blocks named above listed there. But if I click on ‘Edit with Elementor’ it opens a blank page like this and I cannot see where to set/change the image: https://prnt.sc/mj7bVQ8zXqK5
If you could advise, that would be awesome.
Hello, @MacWheelie,
Not via contact form, but contact via our support system.
And if you already did then could you please share the support ticket number OR URL with me so I can further investigate it for you?
Your issue can be addressed by checking the situation on your site.
Regards, P-THEMES.
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Hey P-Themes, I have access to the theme through a GPL site licence, I do not have a purchase code to enter to get into your support site. Can you advise? Thanks
Hello, @MacWheelie,
Unfortunately, we are unable to assist you in this case as we only sell our theme on Envato (ThemeForest). If you do not have a valid license, you will need to purchase one.
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ok thanks PT. I’ve purchased the theme now and submitted #25402 in the support forum. I hope you can help.
Hello, @MacWheelie,
Sounds Great!
Ok, now please be patience, once your support ticket will be resolved, you will get the reply to your support ticket accordingly.
Regards, P-THEMES.
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Hello,
After updating to the latest version, I am having issues with the product detail page. https://postimg.cc/mtzt24zR I have created the template and it is associated with all the products. What strikes me is that it indicates at the bottom of the page that a critical error has occurred. The site is published in catalog mode.
Thanks!
Hello, @ixtusipp,
Please navigate to Porto >> Theme Options >> General >> and turn OFF the Skeleton Mode from there, save changes and check back to your site after clearing the browser cache, please check this screenshot: https://postimg.cc/bd0Ybhc0
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Thanks for the prompt response! Now the product information is displayed without the design, but it still gives an error in the footer. I have removed the associated single product template and it does the same. Example https://tinyurl.com/565zd3v4
Regards,
I was able to solve it, the problem was being caused by another plugin. Thanks!
Hello, @ixtusipp,
You’re welcome! I’m glad to hear that you were able to resolve the issue. If you need any further assistance, feel free to reach out.
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Hi there, love the theme thank you! Have got a few questions if that’s ok.
1. Since the last update, the search icon from within the search bar in the top header / menu has moved to the left. I’ve checked the template builder and nothing has changed here. If we remove “search-lg-auto flex-lg-grow-1 flex-grow-auto w-auto text-right mr-xxl-4 mr-lg-3 ms-lg-0 ms-auto pr-lg-1” from the extra class name from within the search form element, the issue goes away but the search bar is then small.
2. Also, we’d like to add a different full width header image to each product category page but cannot find out how to do this? The template builder will only let us assign a single template to all product categories. We want this so we can add a custom image, heading and paragraph to each product category at the top. We know the theme can do this because of these demos:
https://www.portotheme.com/wordpress/porto/shop50/product-category/power-banks/ https://www.portotheme.com/wordpress/porto/shop50/product-category/headphones/Thanks again!
Hello, @GunsandCo,
1. Kindly reach out to us through our support system, providing your site’s WP Admin URL and credentials. This will allow us to investigate the issue directly on your site and assist you accordingly.
2. Please go to Porto >> Page Layouts >> Banner Page Header: ( https://postimg.cc/nMJ0dqTp ), then select the block you’ve created for the specific category: ( https://postimg.cc/0btn2Fvy ).
Afterward, apply the condition to display the block for that category: ( https://postimg.cc/3kVZ2GdM ).
You can add as many blocks as needed from there: ( https://postimg.cc/2qW7G5Z1 ) .
We hope this information helps resolve your issue.
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Hi Porto, There is any way to hide this (categories tree): https://ibb.co/3C8dssF from header? Because sometimes when I have Rocket WP CSS delivery – remove unused CSS. Header is completely misconfigured as following: https://ibb.co/PFFC019
maybe code or something?
thanks,
Hello, @Joaquim_,
If you are using the header builder then Please navigate to Porto >> Template Builder >> Header and edit the header from there, then edit the search element and turn OFF the category filter from there, please refer to this screenshot: https://postimg.cc/wtrPWtZd
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Hi Porto, I am not using template builder. Just the predefined Porto type of header. thanks,
Hello, @Joaquim_,
Then please check the option under Porto >> Theme Options >> Header >> Search Form.
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Hi Porto, Sorry I can’t find search form can you send me snap?
thanks
yes I found but there are a lot of options, which to activate?
Hello, @Joaquim_,
Please refer to this screenshot: https://postimg.cc/k2b9hpPV
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Hi I Have questin about: Product Image & Zoom in old version porto in mobile zoom is auto when I hover my finger over the image. In the new version on the phone, I have to click on the image. Is it possible to make it work like in the old version on the phone? That is, when I move my finger over the image, it enlarges it without clicking?
Hello, @mimikss,
We apologize for the inconvenience. If you’d like to enable zooming with scrolling on mobile for the single product image, you can try implementing custom code. Alternatively, you can submit a feature request on our forum here: [Feature Request] ( https://www.portotheme.com/forums/topic/feature-request/ ), and our development team will review it for consideration in future theme updates.
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Hi, how can i load google fonts local?
Hello, @kuchniewfm,
To use the custom font on your site, first download the font zip file from Google.
Next, upload it by navigating to Porto >> Theme Options >> Font Control.
For detailed instructions, visit this link: [How to Use Custom Font] ( https://www.portotheme.com/wordpress/porto/documentation/how-to-use-custom-font/ ).
Once uploaded, you can apply the font by going to Porto >> Theme Options >> Skin >> Typography.
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just to let you know, that websites which are hosted in wordpress.com and not in regular self-hosting companies, were broken because theme and plugin was not updated since previuosupdate, can you let me know, how to do auto updates for theme and porto funcionality? thanks in advance
Hello, @knowing888,
Porto offers both one-click and manual update options, but automatic updates are not supported.
To perform a one-click update, log in to your site, navigate to Appearance >> Themes, and click on the update link.
For a manual update, you can follow the instructions in our theme documentation to update via FTP: [Porto Theme Documentation – Update] ( https://www.portotheme.com/wordpress/porto/documentation/update-theme/ ).
If your site is down, we recommend using the manual update method.
Alternatively, if you prefer automatic updates, you can explore third-party plugins or implement custom code that best suits your needs.
Regards, P-THEMES.
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Hi, I tried the plugin you recommended https://wordpress.org/plugins/yith-woocommerce-badges-management/ but in the single products it messes up all the product images and is inserted in all the images instead of just the first one, so it is not usable.
Hello, @mirkozax,
Apologies for the inconvenience. Could you kindly reach out to us through our support system and provide your site’s WP Admin URL and credentials? This will allow us to investigate the issue and assist you further.
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Hi, I opened a ticket and they replied like this: it’s review is too bad as you can see and I recommend you to choose another one.
But I have tested others and none seem compatible with the Porto theme
Hello, @mirkozax,
I can confirm that our agent assisted you in resolving the issues in support ticket #50231. Could you please double-check and confirm with us here?
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Yes, installed this https://wordpress.org/plugins/product-badges-for-woocommerce/ plugin on my site and added some custom codes using “Code Snippet” plugin.
now works, thank you
Hello, @mirkozax,
Sound’s Good!!
If you need further help, you can generate a fresh new ticket for each issue, our team is always here to help you, have a nice day.
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Hi, How to change menu seciton i restaurant theme?
Hello, @cetintas,
To change the style, go to Porto >> Template Builder >> Header and edit the header there. Afterward, you can update the style by following this link: https://postimg.cc/VSfyfV3D
If you need to modify the menu items, you can do so by navigating to Appearance >> Menus and adjusting them as needed.
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Hi, I ask about how to change food menu section in restaurant demo?
Hello, @cetintas,
Please navigate to WP-Dashboard >> Menu and change the Menu items and content from there as per your requirements: https://postimg.cc/9Rb4575r
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Hi thanks for answer, where can i put price for menu item?
Hello, @cetintas,
You have to edit the particular menu and then change the price in the price field as shown in this screenshot: https://postimg.cc/CzvBqVd9
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Hi, I cant find price fielt in menu items?
I dont have price field in menu items?
Hello, @cetintas,
It appears that the Advanced Custom Fields plugin was not installed prior to importing the demo. The menu price field was created using this plugin, which is then called and displayed alongside the Menu.
Please reach out to us through our support system, providing your site’s WP Admin URL and credentials, so our experts can investigate the issue and assist you further.
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Hi, Thanks when i install plugin and import demo worked, another question how to disable link in food items? I dont want to have any links at food items.
Hello, @cetintas,
Could you please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out?
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Hello, please reset my key. Thanks!
Hello, @menna-elmahy,
Please contact us through our support system, providing your theme purchase code along with the WP Admin URL and credentials of the site where you wish to register the theme. This will allow us to review the issue directly on your site and assist you further.
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Hello P-THEMES Support,
Thank you for your response. I understand the need to provide my theme purchase code, which I know, and you have on file. However, I am unable to access my account on your website to reset it myself.
I cannot activate my Porto theme on a new website due to an error stating that the key is already in use. It may have been activated on an old site that no longer exists, and I haven’t used it for about two years.
Could you please assist me with resetting the theme key? Your help would be greatly appreciated!
Best regards, Menna
Hello, @menna-elmahy,
Could you please at least share the first right digits of your purchase code so that I will locate with it into our DB?
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hi Porto, How to change the logo by default appearing in the Serphs (black ball with two circumferences in whitte by default by Porto)
Hello, @Joaquim_,
Could you kindly provide a screenshot of the logo you’d like to change, along with the URL of the page where it’s located? This will allow me to review it and assist you more effectively.
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www.cadleartesoteric.com this snap is when you find at google.com “esoteric candles”
Hello, @Joaquim_,
You need to update the icons in Porto >> Theme Options >> Logo, save the changes, and then wait for Google to reindex your site. This process may take several weeks, as it’s managed by Google.
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Hi Porto, Please let me know how to place a Fix banner at the top of webside for promotions ..
thanks,
Hello, @Joaquim_,
1. First, create a new block under Porto >> Template Builder >> Block.
2. Add the content or promotion banner to the block, then publish it.
3. Next, go to Porto >> Page Layouts >> Pre Header or eCommerce Top Notice.
4. Assign the newly created block to the selected area and apply the desired condition
5. This will display the promotion banner at the top of your site.
For reference, please see the screenshot: https://postimg.cc/ppXY362P
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