5418 comments found.
Does the theme work with PHP 8.3?
Hello, @bluebeach,
Yes the very latest version of the theme is fully compatible with the PHP version 8.2, 8.3 and 8.4.
Regards Andon-Design.
I am trying to update the core plugin and get the error “already_used” the core plugin is not included in the themeforest. I notice other comment about it too and unfortunately you do a manually reset or something to fix it.
Hello, @Antrikos,
I have reset your purchase code now, please re-register your theme again with the same purchase code, and then first try to update the theme and after that core plugin, it will work for you.
Regards Andon-Design.
Good day, stunning template. The photography theme you have (dark) is it available as a light theme/option as well?
Hello, @dewaldwessels19701,
No, unfortunately, it is only available in a dark color scheme, and there is no option to have its light version.
Regards Andon-Design.
Hello, could you please let me know if your theme is compatible with the WEGLOT plugin?
Hello, @syllainter,
Thank you for reaching out. We have not officially tested this plugin with our theme, nor is it included among third-party plugins. Therefore, you can use it at your own risk.
Regards Andon-Design.
Hello, and thank you for your reply. We have contacted the company WEGLOT, and here is their response:
We are compatible with all WP themes as long as they are correctly developed 
If the theme follows all of WordPress’s recommendations for theme creation, there should be no issues.
It is possible that some themes use content that is completely dynamically generated.
In that case, the plugin will not directly translate the dynamic content, but it is still possible to add a WP filter on the site to translate it.
They mention dynamically generated content. Is this the case with your theme?
Thank you in advance for your response.
Hello, @syllainter,
Thank you for reaching out and sharing the response from WEGLOT.
Regarding your query about dynamically generated content:
Our theme is developed in line with WordPress’s best practices and recommendations, ensuring broad compatibility with plugins. However, as WEGLOT mentioned, themes that use completely dynamically generated content may require additional customization to enable proper translation.
To address this, you may need to consider implementing a WordPress filter or other custom solutions. At our platform, we provide dedicated support for issues related to theme options and are happy to guide you within the scope of our support.
If further customization is required, you have the following options:
Our Customization Services: You can contact our Customization Team for paid assistance. More details are available here: https://d-themes.com/customization/
We appreciate your understanding of our support limitations, and we’re here to assist with any theme-related questions you might have.
Regards Andon-Design.
Thank you for this information and your quick responses; now it’s up to us to make our decision 
Sure, If you need further assistance, feel free to ask, we are here to help you.
Thank you !
You’re Most Welcome!!
Subject: Plugin Issue Causing Fatal Error on Website
We’re experiencing an issue with our website that is currently showing a fatal error. Here are the details: 1. The plugin “UDesign Core” require update, but its not updating. 2. When we disable the plugin, the website starts working again.
Could you please check the plugin issue and help us resolve it?
Here’s the website link: https://a1mi.com/
We’d appreciate your prompt assistance in addressing this matter
Hello, @pkadkhoda,
Could you please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out?
Regards Andon-Design.
Hi, I just purchased the theme but can’t activate it. I’m getting the message “Purchase Code is not valid!!!”.
The domain is not pointing yet to the hosting server. What should I do after pointing it ?
Thanks
Hello, @Othes,
Could you please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out.
Regards Andon-Design.
I have made a support request, and your support system tells me I haven’t verified my email… It’s saying an email verification was sent to a separate email address than what I provided.
Hello, @chiefkeith,
Sorry for the inconvenience, but we have verified your new email now: fandeworkspace@gmail.com and sent the password reset link to that email as well, please check our email and follow it.
Regards Andon-Design.
That is not my email address…. that’s the thing… I didn’t type that email address in… the correct email address shows in my profile on your support site… So I do not know why that email is showing….
Hello, @chiefkeith,
Please share your correct email with me here, so that I can set that and delete the other emails from your support account.
Regards Andon-Design.
Hi Need help with layouts.
In the Udesign “page layouts” menu, I define a general page template OR a landing page, removing header and footer.
How can I assign this model to THE page that must be composed in this way?
I also tried my luck by creating a landing page in the page templates, but I have no more results regarding the page in question.
Finally, theme and extensions are up to date, however display errors occur on this page if I use Elementor: https://graphicomm.fr/confier-la-creation-de-son-site-internet-a-graphicomm/
So I have to compose my page without entering Elementor…
Thanks for the help
Hello, @zutercherri,
Could you please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out?
Regards Andon-Design.
Sorry but I purchased the license a long time ago and am no longer supported at this level. If you send me an email, I can send you this information
Hello, @zutercherri,
You can still contact us via our support system here: https://d-themes.com/udesign-support/ and if you feel any difficulty in contacting us via our support system then you can reach us our via our email at: udesignaizaz@gmail.com
Regards Andon-Design.
Hi, i can’t see the images on construction demo. Could you please check?
Hello, @zentrich,
I’ve checked the demo site, and everything seems to be working fine there. You can see the screenshot here for reference: https://ibb.co/1Q2ddZK.
Could you let me know if you started facing the issue after importing the demo content to your site? If so, please reach out to us via our support system and provide your site’s WP Admin URL and credentials. This way, we can take a closer look and assist you directly on your site.
Looking forward to your reply!
Regards Andon-Design.
Thank your for info. I checked again. It is working perfect on Chrome. But on Opera i can’t see the images.
Could you please check on Opera too?
Hello, @zentrich,
I have tested it on the Opera browser, and it is working fine there as well. Please refer to the following images:
- [Image 1] ( https://ibb.co/b2FQhwV )
- [Image 2] ( https://ibb.co/pxbpsX8 )
- [Image 3] ( https://ibb.co/9YtsGN7 )
Regards Andon-Design.
It worked i think it is a cache problem for me. Thank you for info. I will purchase and install to a demo (test domain) site. Then i will change the domain (real domain). Is this possible?
Hello, @zentrich,
Thank you for your message! I’m glad the issue seems to be resolved.
Regarding your query, according to Envato’s licensing policy, a single license is valid for use on one website only. If you plan to use the license on a test domain first, you can do so. However, when you’re ready to move to your production or live site, you will need to deactivate the license on the test domain and then activate it on the live site.
Regards Andon-Design.
I purchased thanks.
You’re Most and very welcome!!
Hi, I’m trying to update the U-Design Core plugin, but it’s telling me to register. Can you please reset my purchase license?
Thank you.
Hello, @josh2702,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards Andon-Design.
I’m getting the same issue with the YOGA import. Tried with and without a child theme, no way to get the yoga import work.
Hello, @maic,
Sorry for the inconvenience, And about your issue, that is the reported issue, which we have already notified to the development department, they are actively working on the new theme update with this fix, which we will release soon on ThemeForest, we are really sorry for the inconvenience and apologizing for it, and we kindly request for your patience and understanding.
Regards Andon-Design.
I added a ticket. I have opruchased this2 times now and both times, this has let me down. We need a fix for the YOGA import. Please reply and tell us the fix. Unacceptable that this has been updated but fix to import a demo content. What is the fix?
Hello, @warinerm,
Apologies for the inconvenience. We’ve fixed the bug in our theme. Please update your theme again and try importing the demo. We hope this resolves your issue.
Regards Andon-Design.
Any had the issue with the theme setup ? First I had the issue with installing the demo second I had the issue with Elementor, I couldn’t edit any page and most of the pages where showing 404 not found third after I was completely pissed off I said let me start again from scratch and now I cannot activate the theme because it was already used on the old website !!!! NOTE: I AM WORKING ON LOCALHOST !!!!
Support is really bad, they reply minimum after 1 day of submitting the ticket
Hello, @aliiezzeddine,
Apologies for the inconvenience. We have already responded to your support ticket. Kindly check our reply there and respond to the ticket as needed. Thank you!
Regards Andon-Design.
Hi. I installed on a staging for testing and activated the theme. I didn’t deploy it to production and now when I want to try again it tells me that my license is already active. How can I fix this? Thanks
Hello, @trastomatico,
I’ve checked our database and found that the license for your theme has already been used on the site: https://www.powerex-shop.com/ , which is a live website with Udesign installed.
As per Envato’s policy, a single license is valid for only one live URL. This applies to all themes on ThemeForest, and you may want to verify this directly with Envato.
If you wish to use the same theme on a different site, you will need to purchase an additional license. Alternatively, you can completely remove the theme from the current site and reset the license before using it on a new site.
Regards Andon-Design.
Hi, this is correct, but it was activated in a test environment. The current version of this website is (v3.4.15). We want to update it now, but I did not deactivate when it was in test mode, so now we cannot use this purchase code. Anyway I have submitted a support ticket on your zendesk.
Hello, @trastomatico,
We have already solved and replied to your support ticket #50848,
Please check our reply there and if needed, reply back to it accordingly.
Regards, P-THEMES.
Please join our Discord Lesson
HI, the theme Demo Import – Yoga is loading wrong demo. Please fix this
Hello, @loud,
Please contact us through our support system, providing your site’s WP Admin URL and credentials. This will allow us to investigate the issue directly on your site and assist you further.
Regards Andon-Design.
Hi. There is been 5 days and I’m still waiting for a fix about Yoga Template. You dont even reply to my support ticket. I need a time plan about the fix
Hello, @loud,
Apologies for the inconvenience. We have already responded to your support ticket. Kindly check our reply there and respond to the ticket as needed. Thank you!
Regards Andon-Design.
You respond 5 days ago! I already reply to you and got no answer. I need you to at least send me the demo to import it manual. What to do with the template that i bought from if I can’t install the template that i want because is not exist??
Hello, @loud,
Apologies for the inconvenience. We’ve fixed the bug in our theme. Please update your theme again and try importing the demo. We hope this resolves your issue.
Regards Andon-Design.
Hi bro! i need update the version 3.1.2 to last one, the site is all in vs composer, can i do this ? Do y have a step by step to make this update?
Hello, @lsfex,
The previous version of the UDesign theme is significantly outdated compared to the latest themes, which incorporate modern technology, features, and coding standards. If we don’t update the theme, it will eventually stop functioning, and all of our customers’ websites could be compromised. As a result, we’ve decided to update it to include the latest technology, features, and coding standards. We’ve removed outdated functionalities like shortcodes and added many new features so customers no longer need shortcodes or customizations to build their sites.
I also noticed that you’re not using a page builder plugin for your site. The latest version of the theme is fully compatible with Elementor, the most popular and user-friendly page builder plugin, which allows you to easily create your site with a drag-and-drop interface.
In my personal opinion, I recommend that you avoid updating the theme right now. Instead, create a staging site with your current version and update the theme there first. This way, your site may encounter some issues, but you can fix them on the staging site using the latest version. Once all issues are resolved, you can make the updated site live. This approach ensures that future theme updates will be smoother and hassle-free. Alternatively, if you choose not to update, you can continue using the old version for now, and your site will remain functional for a while. The decision is yours.
Regards Andon-Design.
HI, the theme Demo Import – Medical is loading Demo Import – Corporate 4
Hello, @Como,
You are correct; it appears to be an issue with importing the Medical demo. I tested it on my test site and encountered the same result. I am forwarding this to our development team for further investigation and resolution. Please be patient, and stay tuned for updates.
Regards Andon-Design.
Hi @andon-support1,
Thanks!
You’re Most Welcome!!
Hi @andon-support1,
Any news on this OR there´s any chance of providing an import file?
Thanks!
Hi @andon-support1,
We have not yet released the new version of the theme, and our development team is working on it. We have informed our development team again. Hope it will be released soon.
Regards Andon-Design.
Hi @andon-support1,
Is there any chance of providing an import file for that demo? I have deadlines pressuring me…
Thanks!
Hi @andon-support1,
I sincerely apologize for the inconvenience. Please know that we are working diligently on the update. If you need the file, feel free to request it directly by emailing us at ptheme.customize@gmail.com. Thank you for your patience!
Regards, P-THEMES.
Please join our Discord Lesson
Hi, I already asked for the file but no replies… Please help!
Hello, @Como,
Apologies for the inconvenience. We’ve fixed the bug in our theme. Please update your theme again and try importing the demo. We hope this resolves your issue.
Regards Andon-Design.
I’m working on it…
Sound’s Good!!
Hi @andon-support1,
The theme import seem not be working correctly since I get some https:/http: issues… can you please test it out there?
Hello, @Como,
Could you please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out?
Regards Andon-Design.
Hey,
I have reinstall my theme due to some technical issue. Now it is giving error, the purchase code is already in use.
Please reset my purchase code, so I can use it.
Regards
Hello, @pkadkhoda,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards Andon-Design.
My old website was on staging and it is removed and the new website URL needs to be registered.. Please help
Hello, @Ancilwebmedia,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards Andon-Design.
Hi, I had to reinstall my wordpress. How I can add licence code again to this template?
Hello, @tomtomek,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards Andon-Design.
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