6627 comments found.
please fix your bug.
Hello, duncan6767,
Thank you for reaching out to us.
We kindly ask you to contact us via email.
You can find the contact form on this page – https://themeforest.net/user/8theme . Please provide the following details: – A link to your website – Temporary WP-Admin access – A brief description of your request
The contact form is free to use, and we can review your issue through this channel. However, please note that if additional questions arise, you may need to extend your support period. This is in accordance with our policy and ensures fairness to other clients who have paid for support and expect timely assistance.
Warm Regards,
The 8Theme Team
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It seems like the theme doesn’t retain user information when they check out for things like abandoned cart. Is there a way I can allow the site to save the email and names of people who got to the checkout page but ended up not checking out?
Hello, Gunzz,
Thank you for reaching out to us. To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including URL, screenshots, and temporary wp-admin access. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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I am trying to implement Electronic Mega Mart demo on my site but some of the blocks are not imported. Please reach out to me. I have sent you a message also. Thanks
Hello, abhijeetk1810,
Thank you for reaching out to us. To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including URL, screenshots, and temporary wp-admin access. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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Presale question for next project/licence. Hello. Where we can see the chatgpt options/functions? I see the chatgpt logo in your theme description, but what about a demo or function overview regarding chatgpt and your theme? Tommy
Dear, Philosoph,
Thank you for your question. We are delighted to see that you are already one of our valued clients and are thrilled that you have chosen XStore once again for your new projects. Since this is entirely your free choice and we have competitors in the market, your decision to return to us means a great deal.
Regarding your inquiry:
We have integrated ChatGPT into our theme to simplify the process of creating website content. With ChatGPT, you can generate multilingual text content in just seconds. Additionally, you can elevate your SEO strategy with features like meta description and keyword generation.
Here’s how it works:
1. Enter your topic or title
Tell the AI what you would like to write about.
2. Select writing style & tone
Choose the style and tone that best suit your needs.
3. Pick a language to write in
Select your preferred language, and let the AI handle the rest.
4. Start generating AI content
Witness the magic unfold in just seconds.
To make the process even easier and visually demonstrate how it works, we have created a video tutorial on our YouTube channel. You can watch it here: https://youtu.be/kf5fUK8Wh_4?feature=shared
We would also be delighted if you subscribed to our channel: https://www.youtube.com/@8theme/videos
Warm Regards,
The 8Theme Team
There is something not working. WooCommerce is completely translated into my language. 100%. Nevertheless I found a lot of common words like cart, account and others in English. What’s wrong there. Makes no sense to re-translate already translated words. Do your theme overwrite this strings? Why and how to stop this?
Hello,
Thank you for reaching out to us.
https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including screenshots and temporary wp-admin access. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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You need to have a look urgently. There are a lot of things are not working. For example all settings made with customizer are not taking effect.
Hello, Stemalo,
Please write on the support forum, and you will receive assistance. If you truly need prompt help, do not ignore our recommendation and use the forum.
We hope for your cooperation.
Warm Regards,
The 8Theme Team
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I got issue with Pro Elements plugin, If this plugin is enabled when editing page with elementor side widget panel keeps loading and I’m getting admin-ajax.php 500 (Internal Server Error) in console.
Hello, radnoosh9,
Thank you for reaching out to us. To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including URL, screenshots, and temporary wp-admin access. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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Hi, sorry, I bought two licenses from you a while ago and I’m very happy with the template. But I wanted to ask you a question. Can you customize the checkout to the point where it looks like when you’re on Shopify, or like you’re using a paid plugin like flux-checkout-for-woocommerce ? Or what plugin would you recommend to change this part? I really liked this part of the checkout where people can choose the payment method. It’s cleaner and prettier than the one WooCommerce has by default.
Hello, jucapuna,
Thank you so much for purchasing our theme and for contacting us.
You can customize the checkout page using the XStore Builder by navigating to XStore Builders > Checkout Builder via Elementor. For detailed guidance, we kindly recommend reviewing our theme documentation, which can be accessed through the following link:https://www.8theme.com/documentation/xstore/xstore-builders/xstore-checkout-page-builder-with-elementor/
Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
If your support has already expired, you will need to extend it on ThemeForest before we can proceed. For detailed instructions on how to extend or renew your item support, please follow this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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After the last update, PRO Elements plugin conflict with digits plugin. Invalid OTP showing in the registration form. When deactivate the PRO Elements plugin everything working fine. But we cant deactivate this as it is necessary.
Hello, Technobuddy,
Thank you for reaching out to us. To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including URL, screenshots, and temporary wp-admin access. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
If your support has already expired, you will need to extend it on ThemeForest before we can proceed. For detailed instructions on how to extend or renew your item support, please follow this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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My license is expired. It is an error after the update. I hope you understand. If something error occur after an update is it good to ask for license renew? I’m not asking for any customization or installation.
Dear Technobuddy,
Thank you for your follow-up and for clarifying your concern. We completely understand that the issue occurred after an update and that you are not requesting any customization.
To ensure we provide you with the best possible assistance, our protocol requires an active support subscription to address such technical issues. This approach helps us maintain high-quality service and prioritize users who actively engage with our forum and support platform.
We kindly invite you to extend your support license so that we can fully assist you in resolving this issue. You can renew your license here, https://www.8theme.com/documentation/xstore/troubleshooting/how-to-renew-support-period/ which will also allow you to access all the benefits of our support forum.
We value your continued trust in XStore and are committed to helping you resolve this matter as soon as possible.
Looking forward to your confirmation!
Warm Regards,
The 8Theme Team
Hello!
we get this warning in our Wp admin: “Max execution time: Requirement – 120 - System – 120(min)”
Our max execution time is set to 120 and we cannot increase it, our hosting provider does not allow this in Share Hosting.
So, being in 120 will it be an issue for our website?
Thank you
Hello, Mikripatrida,
Thank you for getting in touch with us.
max_execution_time is a limit for the execution time while running the script. For example, if you import content and script needs more than 30 secs then you may face a problem with demo content import. But depending on other server settings script could finish its work faster. So, if you didn’t face problems with theme options then don’t worry about this parameter.
Warm Regards,
The 8Theme Team
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thank you!
You are always welcome 
Hi, I try all but don’t work for Login Social
my-account//google/oauth2callback/ my-account//facebook/int_callback/
With and without slash, site respond 404
Need add something to htaccess?
Thanks
Hello, jarscr,
Thank you for your comment.
Please check these topics – https://www.8theme.com/topic/sign-with-email-and-google-outh-authentic-login-is-not-working-its-showing-technical-error/ https://www.8theme.com/topic/google-and-facebook-login-not-working-any-help-appreciated/#post-319596
Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
If your support has already expired, you will need to extend it on ThemeForest before we can proceed. For detailed instructions on how to extend or renew your item support, please follow this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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Hi, I entered the descriptions in the description field of each category of my woocommerce store but they are not shown on the category page..
Hello, BillyBallo,
Thank you for contacting us and for using XStore.
If you wish to display the Image/text from the description of the category on the Shop/category pages, You need to integrated an archive description widget into the product archive page layout under XStore builders.
https://pasteboard.co/JSYgAhblBuRC.pngWe hope this helps.
Should you encounter any issues, please refer to our support forum at https://www.8theme.com/forums/xstore-wordpress-support-forum/ for assistance.
If your support has already expired, you will need to extend it on ThemeForest before we can proceed. For detailed instructions on how to extend or renew your item support, please follow this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
We value your business and look forward to continuing to provide you with exceptional service and support.
Warm Regards,
The 8Theme Team
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Hi, It’s possible to show different Breadcumb Background Image for each woocommerce product? or at least have the same image as your product category?
Hi. you should check the conditions of multiple headers. by selecting a second language, in my case Italian first language (it) and English second language (en), and products of a specific category, only the products in Italian (it) are shown and not those in English which even if mentioned by name are found. it is therefore impossible to create a customized header for the second language (at least in woocommerce) I have not checked with other pages or articles
Hello, BillyBallo,
Thank you for reaching out to us. To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including URL, screenshots, and temporary wp-admin access. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
If your support has already expired, you will need to extend it on ThemeForest before we can proceed. For detailed instructions on how to extend or renew your item support, please follow this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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Halo
I know about feature Ajaxify
But, event I disable it on Elementor, but still show loading before element show up
This is SS >>> https://prnt.sc/abv0DuYT0o73
This loading only show on Xstore Element in Elementor. How to disable it?
Thanks
Hello, Fajarlesmana15,
Thank you for choosing XStore as your WooCommerce WordPress theme.
You can try the next: Theme Options > Speed optimization > Disable native WordPress lazy loading > On.
Warm Regards,
The 8Theme Team
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Hi,
I’m having an issue with my website. In the main navigation menu, there is an item that, when clicked, is supposed to scroll to a specific section of a page. It was working fine before, but it no longer works. I checked an older version of the website, and it seems to function correctly there, but not on the current version.
How can I get support for this? I reached out via the chat on your WordPress theme support page, but I haven’t received a response yet, even though it says replies are typically sent within a few hours.
I’d appreciate it if you could assist me with this issue.
Thank you!
Dear lemc1414,
Thank you for reaching out to us. To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including screenshots and your admin access. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
If your support has already expired, you will need to extend it on ThemeForest before we can proceed. For detailed instructions on how to extend or renew your item support, please follow this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
Hi, can’t see my payment plugin in checkout page. What need add to my plugin for show?
Thanks
I see the plugin Multicurrency block all payment plugins. Fixed my issue. Thanks
Hello, jarscr,
Thank you for contacting us and for using XStore.
We are glad that you sorted out.
Let us know If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Warm Regards,
The 8Theme Team
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I am interested in this theme but can i get it on discounted price?
Dear, manaskadam002,
Thank you for your interest in our theme!
Unfortunately, our Black Friday sale has already ended, and at this moment, we do not have any discounts planned for the near future. However, we believe our theme offers great value with its features, performance, and ongoing support.
Should you have any further questions or need assistance, feel free to reach out. We’d be happy to help!
Warm Regards, The 8Theme Team
For some reason, the checkout form is prefilling the checkout form with sensitvie user info, for non logged in customers – the info isn’t related to the non signed in customer and therefore it’s breaching confidentiality? It is only recently this problem has occured so assume it is after the last update? I don’t want to pay for support, but I cannot have this error
Hello, Suzi2011,
Thank you for getting in touch with us.
Based on the brief description of your situation, such behavior might be related to the browser or a plugin and may not be directly connected to the theme. Please conduct a few tests to either confirm or refute this assumption.
Additionally, check how it functions with the default WooCommerce theme – Storefront.
Warm Regards,
The 8Theme Team
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Hi, I bought this theme and it’s working perfectly for my store, but now I have a question. I successfully enabled Google login, but I need to do it for Apple as well. Although I see that the theme only comes with Facebook and Google. How can I enable Apple ID login?
Hello Neurobinary,
Thank you for contacting us and for using XStore.
Unfortunately, the Xstore theme doesn’t support Apple ID login at the moment. You can explore third-party plugins to enable this feature, but please note that using them would be at your own risk. Let us know If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Warm Regards,
The 8Theme Team
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I understand. And yes, I am using the Nextend Social Login plugin to enable Apple ID login on my website, but it would be great if the theme had it by default, could you please consider it. Thanks.
Hello Neurobinary,
For inquiries regarding new features and functional improvements, we kindly ask that you reach out to our development team directly through the following page: https://www.8theme.com/taskboard/
Warm Regards,
The 8Theme Team
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Hi I recently bought your theme and I have been attempting to resize some of the sections. Firstly I don’t why this theme is still using Sections when Elementor has implemented Containers and Grids so many moons ago. I thought this theme was up to date. Anyhow I need help wit the following: 1. I cannot adjust the width of the different sections whether I convert it to a container or not. I cannot get a full width effect and under the boxed feature it is not adjusting no matter what. I have also tried increasing the website general width through the theme options and it is still not working. 2. How do you increase the image size in the Product Grid and Product Carousel? I do not see any option to increase the actual px image size. I only see the option to magnify the image within and the resolutions. I searched your documentation and there is nothing. Thank you. scale the image ma eI checked the documentation and found nothing.y Thank you
Never mind it seems to be working now.
Hello, kokotee,
Thank you for contacting us and for using XStore.
Glad to hear it’s working now! Let us know If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Warm Regards,
The 8Theme Team
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Thanks, I am enjoying the theme so far. Especially the X-store Studio. It may designing a whole lot simpler.
Hello, kokotee,
Thank you! We’re glad you’re loving the XStore theme and X-Store Studio.
Warm Regards,
The 8Theme Team
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Hello nodos,
Thank you for contacting us and for using XStore.
If you want to implement the captcha on woocommerce my-account page or /wp-admin page, you need to use some 3-rd party plugin, for example, https://wordpress.org/plugins/wp-recaptcha-integration/ https://wordpress.org/plugins/no-captcha-recaptcha-for-woocommerce/
We hope this helps. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Warm Regards,
The 8Theme Team
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ok thanks!
Hello nodos,
You are welcome!
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The 8Theme Team
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is it support php 8.1?
Hello, Cavid545,
Yes, it is.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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The 8Theme Team
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