Hi,

That is definitely possible.

As this area is not a support platform and is meant for pre-sale queries/generalities, please create a support ticket with our team on the below page and we will get back to you as soon as possible.

Click Here To Get Avada Support

Thank you. – Abbas

Hello @orygal

The support account can simply be opened using the purchase code and we have complete instructions on how to do that here => https://avada.com/documentation/how-to-register-for-my-avada/

Regarding your issues, our team will gladly assist you once you open a ticket for this issue, regarding the refunds, they are not processed via comment and we will require you to open this as a ticket as well.

Thanks

-Ammar

Hi,

Avada is a one time purchase – good for use on a single website/project. You get free updates for life.

One license is required for each live/production website that you use Avada on. So e.g. if you need to use Avada on a second website than an additional license is required.

For more info on licensing, please see our post here.

Thank you. – Abbas

Hi there

We certainly will not leave anyone hanging; Avada is only getting started! Stay Tuned!

Thank you, MB

Hi

1) Avada has its own builder, the Avada builder. We have not tested Avada with any other builder to recommend them

2) You can make use of PHP 8x

3) I do not follow the question clearly but you can use ACF quite easily with Avada

4) I am afraid I do not follow this issue as well but based on what I can understand, Avada does make use of Ajax in several areas/functions of the site

We thank you for your interest and would be delighted to have you as a part of our growing community!

Thank you, Shaminder

My wife would like to take a closer look at your project but the question is, do you have the option of providing her with a demo page so that she can take a look at everything at her leisure?

Hi,

I’m afraid we don’t have a test drive / trial version of Avada like that.

You can see the videos in our Video tutorials to get an idea of how Avada’s interface / backend area works:

For the front end layout/design ideas, you can check out our ~110 prebuilt sites to see what is possible with Avada.

You can go to our main prebuilt site and click on the ‘prebuilts’ button on the right . It’ll show you all our prebuilt sites. You can also view them based on their category / type e.g. ‘corporate’ will show the business related prebuilt sites → https://avada.com/prebuilt-websites/

For importing a prebuilt site with Avada, please see our guide here: https://avada.com/documentation/how-to-import-a-prebuilt-avada-website/

Thank you. – Abbas

Hi

I am afraid I don’t quite follow your query. If you do need a slider where you can add multiple content layers and format it then you can look at the rev slider we bundle with Avada

If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you

Click Here To Get Avada Support

We look forward to helping you!

Thank you, Shaminder

My apologies, it would not be a slider. It would be an element, for example, like your Testimonials, where you can have content that is cycled automatically or with bullets. For example, if you have a column where you want to cycle through 5 titles with paragraphs, showing only one at a time with the option to cycle to the next automatically or manually.Like a post slider, but custom content.

Hi,

You can achieve something like that with our Post Card element. It has a carousel feature and you can have custom design item boxes appear in smaller groups that are rotated in and out.

For post card setup/usage, please see our guide here:

Thank you. – Abbas

Hello @EnchantedStudios

I am afraid that is not an option to play the video on mouse hover for our grid at the moment.

Thanks

-Ammar

Hi there

We are thrilled, humbled, and grateful to have achieved this milestone. Thank you to our community and to you for your wishes!

May 2025 be blessed for all creators on Envatos marketplaces!

Thank you, MB

Hi

For this, you can login to your support account on our website and navigate to the below URL:

There you will find out the domain for each respective purchase code. Screenshot here → https://share.getcloudapp.com/5zubpq1m (you can hit the refresh button to update this or (chain icon) unregister button to free up that purchase code for use on another domain).  

For more info, please see the FAQs here: https://avada.com/documentation/avada-registration-and-licensing-faq

Thank you. – Abbas

Form filled in.

No reply yet guys

Hi,

Our team will respond to you as soon as possible.

We appreciate your patience over New Year’s / holidays.

Thank you. – Abbas

Hi there

We are thrilled, humbled, and grateful to have achieved this milestone. Thank you to our community and to you for your wishes!

May 2025 be blessed for all creators on Envatos marketplaces!

Thank you, MB

Thank you! It wouldn’t have been possible without great customers like you!

- Abbas

Hello @tntfactory

You have to select the hover active state from the menu element, we have a FAQ about this here => https://my.avada.com/submit-a-ticket/#collapse-1-892267

If you need further assistance with this, kindly open a support ticket and our team should follow up.

Click Here to Get Avada Support

Thanks

-Ammar

When I try to access the link you gave, it says that my support is expired. Do you have any other link where I can access that FAQ section?

Hi there

You do not need active support to access that information. You will be fine if you have a registered Avada support account.

Thank you, MB

Hi,

Please see that you’re on the latest v7.11.13 of Avada as using older versions will have limited to fewer prebuilt sites.

Important Update Info -> https://avada.com/documentation/important-update-information/
How to Update -> https://avada.com/documentation/how-to-update-the-avada-website-builder/
Avada Patcher -> https://avada.com/documentation/avada-patcher/

If you still see issues, as this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.

Click Here To Get Avada Support

Thank you. – Abbas

Hello There

This could be happening due to the fact that your Legacy widget areas are disabled from Avada > Global Options > Advanced > Features Tab, the sidebars do not work without legacy widget areas, more about this can be read here => https://avada.com/documentation/sidebars-in-avada/

If you need any further assistance with this, kindly open a support ticket and our team will get back to you.

Click Here to Get Avada Support

Thanks

-Ammar

Hey, guys. It would be great to know if you can help us exclude JS and CSS files from combination if we renew support. Thank you!

Hi Ammar,

Asking again … Can you guys provide a filter to exclude targeted CSS and JS files from combination if we renew support? Thank you.

Hello There

This feature will be added depending on when our team finds it suitable to be added, our major update Avada will be an overhaul in terms of how content is built and delivered and we suggest you to wait for that

Thanks

-Ammar

Hello @interjoy

This could be due to Visibility System or Rendering Options in this case, however this will require us to take a look into your website to provide further insights on this.

Click Here to Get Avada Support

Thanks

-Ammar

Hello @geniusowl

You should be able to reset your license without any issues using the my.avada.com dashboard in this case actually, we have a very detailed article about this which can be read here => https://avada.com/documentation/how-to-manage-your-licenses-on-my-avada/

Please reset / unregister the purchase code from your support account -> Licenses – My Avada You must be logged into your account to see that page.

Do not remove the purchase code from there but click the blue color Link Icon. Now try to register purchase code on your actual website and see if that works.

Thanks

-Ammar

Thanks for the reply. My Licences page is empty. When I’m trying to add a new one using the purchase code, I’m getting a message that “it’s being used in another account”. But I don’t have another account, or I can’t remember if I ever created another other than the one I can access. If I send you the purchase code, can you let me know which account it’s associated with? Thanks a lot

Hello @geniusowl

You can get in touch with us further using your purchase code in the email body so we can sort this out here => https://avada.com/contact/#contact

Thanks

-Ammar

Hi there

You can log into your support account, navigate to the “Licenses” tab, and manage the sub-domain and top-level domain registration there > https://my.avada.com/licenses/

Click the unlink icon next to the domain type for the specific purchase code > https://d.pr/i/4UYWT6 – Once you have done this, log back into the site’s backend and register Avada.

Thank you, MB

Hello @CorpusCallosum

The live builder should load fine for you without any issues, however since you have opened a support ticket with us already, the team will get back to you as soon as possible.

Thanks

-Ammar