2289 comments found.
I have activated YOUR new licenence system 3 x times already! And it doesnt stay activated. Please IF you cant make it work dont use this kind of licence system.
Currently WTF is the solution for me. Doing it every day?
Our license system has no known problems, it works fine for all our other users. There may be another reason causing the problem on your site.
Could you please submit a ticket with all the details, so that we can take a closer look at. https://liquidthemes.freshdesk.com/support/tickets/new
Another reason – I have done the proccess 3x. Each time is activated and live – and next day is not working. Definitely connected with licesing problem. ( I dont care if some other plugin is conflicting or I have API disabled etc – dont want to change my setup) Once I activate then should stay activated.
On the ticket what you want me to write? URL of website? ( I will not give admin access ) Screenshot that is activated? And then next day that is not any more? Or what kind of stuff you need to solve this issuee?
The more details you can provide on your ticket, the faster and more precise your problem will be resolved.
Lets see if your NEW UPDATE for licence system improves and fixes my stuff! ( I do think the problem was having dev and live same time activated )
So revoked the licences and activated again.
But that would been super easy to see from your side! Without asking from me login passwords, making users for you. ETC.
Considering you know my username.
Hello,
Thank you for reporting the problem. We will check it out.
we need to check the STICKY ROW / COLUMNS exclusive elements, but the page is still down, is there another way we can see it ?
Hi, How do I change the color of close button for off canvas slide out menu for mobile? as it is coming up as black and I have the dark background set for mobile view so it is there but can’t see because it is dark in colour on black background? can not find color setting for mobile view. It has been more than 7 days and this issue has not been resolved. Ticket # #42593. https://prnt.sc/ehEXl8PXq9DO
I see my colleagues addressed one issue in your ticket, but this concern may have been overlooked due to multiple questions in the same ticket. That’s why the ticket submission form asks you to create a separate ticket for each question/problem.
My colleagues will provide support for the problem you mentioned shortly.
Ok Thanks
Hello dear,
I’m a freelancer who does 4 to 5 websites a month. I love your theme, but can I please buy licenses in bulk or an unlimited license? It’s not cheap. I would love to make a deal.
Please kindly reach Envato in this regard.
Hi, I am getting this error messge when I access my website :
Warning: Undefined array key “background_image_tablet_extra” in /home/getajpwz/public_html/wp-content/plugins/elementor/includes/base/controls-stack.php on line 1487
https://prnt.sc/2h1xKxLvkB2cPlease don’t advise to open a ticket as it has been opened already. #43722
These lines of error started after updating your theme to the latest version with hub elementor addons, can you fix it asap please as I need to complete this project as soon as possible? This theme seems to be very buggy and I am not happy at all or else I will request for a refund as I can not work with this buggy theme so many errors and response time for support is too long.
As stated from the error, the issue is coming from Elementor not from Hub.
Please double check the path
home/getajpwz/public_html/wp-content/plugins/elementor/includes/base/controls-stack.php on line 1487
Support is not long, I can see that your tickets responded approximately in a single day which is great according to industry standards.
Ok Thank you for fixing this issue.
Hi, is it common for the websites to have issues loading fresh out the box? It’s really difficult to work on it when previewing the site seldom loads. What am I missing here?
Thank you for the theme, I’m excited for what lies ahead.
Hi there,
Could you please submit a ticket with all the details, so that we can take a closer look at. https://liquidthemes.freshdesk.com/support/tickets/new
I’m just curious, before I submit a ticket. Are you guys unaware of all the bugs? This is news to you?
There are currently no known bugs in our theme. If there were, there would be many more similar comments in this comment section 
In your case, something else may be causing the problem. That’s why we asked you to create a ticket.
1) There ARE similar comments. 2) If your theme has no bugs then why are there “fixes” in every Changelog? https://hub.liquid-themes.com/changelog/
Please refrain from gaslighting.
I’ve opened up several tickets because it is I who comes broken, and not the theme or the imported content. Thank you.
Of course you’ll see fixes and improvements on changelogs. That’s why we do update Hub. However, this does not indicate that there are known issues. Those changelogs indicates that if we know an issue, we have them fixed.
Secondly, we don’t do gaslighting. We do expect you to respect our work and efforts, and refrain to make such comments. Rest assured, we’ll resolve your issues whether it’s an issue from your end or Hub.
We’re looking forward to resolving your issues.
Hi,
i have already bought the theme a couple of times.
I have a question regarding a widget you have: “liquid gallery mobile” before buying again.
This widget shows a phone frame and inside that you can put image gallery.
The problem with this is that the phone frame that you offer is quite old. It has a top notch and this creates some issues with the screens we put inside (it hides some part of the screen).
Are there any plans to either let us upload our own phone frames (e.g. iphone, samsung whatever we like) or to offer more mobile frame options e.g. ones with top notch and ones without.
Thanks.
I can not access site settings, error message on google inspect, see the attached. https://prnt.sc/jddPTreR335F
Hi there,
Could you please submit a ticket with all the details, so that we can take a closer look at. https://liquidthemes.freshdesk.com/support/tickets/new
Ticket is already open,what are you guys doing? https://prnt.sc/plqQDlL0OGmR
Since we are out of working hours on weekends, there may be a delay in responses. Your ticket will be responded within today.
Getting this error while trying to edit page
web-cli.min.js?ver=3.26.3:3 SyntaxError: Unexpected token ’<’, “
”... is not valid JSON
Hi there,
Could you please submit a ticket with all the details, so that we can take a closer look at. https://liquidthemes.freshdesk.com/support/tickets/new
Already did 4 days ago with no reply, ticket id: 43551 Thanks
I’m interested in this theme. Can you post a link to the changelog?
Hi there,
Here is the changelog: https://hub.liquid-themes.com/changelog/
Hi, How do I change the color of close button for off canvas slide out menu for mobile? as it is coming up as black and I have the dark background set for mobile view so it is there but can’t see because it is dark in colour on black background? can not find color setting for close button mobile view.
Hi there,
Could you please submit a ticket with all the details, so that we can take a closer look at. https://liquidthemes.freshdesk.com/support/tickets/new
Hi, The ticket is already open, you guys don’t check? what is going on? Every time I have an issue and I report it to get the help, it takes 3 days before I get a response and I only have to struggle for 3 days to find a solution myself then what is the point for the support?
i am working on a client thathas purchased this theme, ive seen in the comment other with same problme
“Hello, how do I remove the mobile menu with the icons (home, account, cart, search)? how to remove the logo on the mobile”
if you can mention it on here to save everyone the troubles
Hi there,
The menu you mentioned comes from our WP Bottom Menu plugin. If you remove this plugin, the menu will be gone.
how do i remove the logo on mobile? i have tried everything but the logo still shows on mobile
Hello, I would like to know what the main element is called to build the slider like https://splitpro.liquid-themes.com/ Regards
Hi there,
It’s the page blocks feature. To enable it, you can get help from this article: https://docs.liquid-themes.com/article/570-hub-elementor-how-to-enable-page-blocks
Is there a way to consolidate all the demo so we can extract parts from each to create what the client wants? What’s the best approach to achieve this?
You can use Hub Collections for that. Check out our article for more info: https://docs.liquid-themes.com/article/549-hub-elementor-hub-collections
How does the theme registration work now? Does the theme stop working if you stop supporting it or shut down your servers?
We never stop supporting our products, and we always keep our servers up. After installing the theme, you can activate it via the activation page.
Hi, I can not edit anything on the page using elementor page builder anymore, when I try to make some changes it does not let me save and after so long doing something in the background I get this error message page :
AW, Snap! Something went wrong while displaying this webpage. Error code: out of memory
don’t know how to save my changes on the page, can you help?
Hi there,
Could you please submit a ticket with all the details, so that we can take a closer look at. https://liquidthemes.freshdesk.com/support/tickets/new
Your server was unable to connect to Liquid Themes API server. Please check with your hosting company if the connection to https://api.liquid-themes.com is blocked in the firewall or network setup. ?
Hi there,
As mentioned in your message, you should make sure that your server can access api.liquid-themes.com. You can ask your hosting provider if there is a problem with access.
what is the different between regular license and extended license for this item?
Hi there,
This article from Envato clearly explains the difference between regular and extended license: https://help.market.envato.com/hc/en-us/articles/115005593363-Do-I-need-a-Regular-License-or-an-Extended-License
Hello, I want to disable “Cross-sells” and “Up-sells” in the single product page, but when I go to Theme Options – WooCommerce – Product Single it doesn’t let me to enter number zero. Where can I disable it?
Hi there,
Could you please submit a ticket with all the details, so that we can take a closer look at. https://liquidthemes.freshdesk.com/support/tickets/new
Getting double menu’s on mobile. Not using a custom menu hiding doesn’t work. Also, you cannot select choices in customization.
I hid the double with css
Hi there, you can get help from this article: https://docs.liquid-themes.com/article/478-hub-elementor-double-headers-appear-on-mobile-version-of-my-site
