130 comments found.
When using PHP 8.1, the website functions normally without any issues. However, as soon as we upgrade to PHP 8.3, the entire site crashes. We suspect there may be compatibility issues with the theme or one of its components. Could you please confirm whether the theme is fully compatible with PHP 8.3, or advise on any updates or patches required?
will you update and continue to support this theme?
Non riesco più ad aggiornare il tema Loveus Core perché dice che non sono autorizzato. La versione che ho installata fa contrasto con Elementor, rendendolo inutilizzabile, cosa devo fare per risolvere questo problema?
Ciao,
Forse stai utilizzando una versione obsoleta del sistema di licenze del tema. Per risolvere, ti invitiamo a scaricare l’ultima versione del tema da ThemeForest e aggiornare il tema sul tuo sito.
Dopo aver aggiornato il tema, attiva la licenza seguendo la documentazione disponibile al link qui sotto:
Una volta attivata la licenza, sarai in grado di aggiornare il plugin Loveus Core.
Cordiali saluti,
Il Team di SmartDataSoft
Buongiorno, ho scaricato ed installato l’ultima versione del tema, tuttavia, non trovo il percorso che mi porta ad attivare la licenza. Cordialmente, Elia.
Hi,
There is a button on the left menu in wp-admin titled “LoveUs”. There you will be able to enable the license.
Best regards, SmartDataSoft Team
Buongiorno, forse ho interpretato male il mio problema. non riesco ad aggiornare il plug-in “LoveUs Core” alla versione 2.4 (quella che ho è la 2.1). quando provo ad eseguire l’aggiornamento dice che non sono autorizzato. Il tema che utilizzo si chiama “Loveus child” che è alla versione 1.6 wordpress dice quanto segue: Il tuo tema (Loveus child) contiene copie obsolete di alcuni file di template di WooCommerce. Potrebbe essere necessario aggiornare questi file per garantirne la compatibilità con la versione attuale di WooCommerce
Please open a ticket in our support system we will update the theme and plugin for you. Thank you. Click Here To Create Support Ticket on SmartDataSoft support system
Buongiorno, ho rinnovato il supporto e tentato di aprire un ticket. Tuttavia, mi dice che ””The Fld Value filed cannot exceed 100 characters in lenght” e “The Fld Value text filed cannot exceed 100 characters in lenght”. Purtroppo non capisco a quali campi si riferisca.
Is there any way to remove the ruffled edge under the page banner and make it a straight edge instead? Example: https://preview.themeforest.net/item/loveus-nonprofit-charity-wordpress-theme/full_screen_preview/24656675?_ga=2.234655518.1602021343.1718809318-357270747.1701963430
Hi,
You have to use custom css to change that. Please use this css below,
.page-banner .bottom-rotten-curve {
display: none;
}
Thank you, SmartDataSoft Team
I want to purchase this theme but i want to know what payment gateway is supported for the donations part?
Hi,
Our Loveus theme is configured with the Charitable plugin. And you can use any payment gateway supported by this plugin.
You can find all the payment gateways supported by charitable plugin from this link https://www.wpcharitable.com/documentation/adding-payment-gateways
Thank you, SmartDataSoft Team
is the donation plugin imbedded in this theme or we have to install it from third party. What donation plugin is compactible to your theme
Hi – we can’t seem to install, find, or active the Loveus Demo Installer – is there another way to import the demo data?
Hi,
As the Theme Forest comments section is only meant for pre-sale questions and general questions, we are not able to provide detailed support here about this inquiry. Please create a support ticket using the link below, we will assist and guide you in detail.
Click Here To Create Support Ticket on SmartDataSoft support system
Don’t forget to share your site details in the ticket.
Thank you, SmartDataSoft Support Team
Does your theme have issue with a plugin called Happy Addons? It is listed as compatible with elementor on their site. I do not want to purchase to find plugins shown as safe on Elementor not work on your theme. Thanks
Hello, we do not know about their plugin. THat is thirdparty plugin. It is not possible for us to give whole world plugin support. you can contact with theme.
If the plugin does not work properly, is is possible to refund for the theme
You can contact happy add-ons support. For other plugin it is not a reason for refund. We never adv our site for that. Thank you
In the team member section if one member has a link and another one does not, the one with the link shows the team members name and position while the one without a link does not. How can I make all of the names and positions show whether there is a social link or not? Also – there are # links on the team member name and image that I can’t see how to change so if a user clicks on those it just reloads the page and takes them to the top of the page. Is there a way to change this link or remove it other than css and setting none on the pointer evernt?
Hi,
We have received your ticket and replied to them for you. Please can you check your site we have fixed the issues.
Thank you, SmartDataSoft Team
Thank you for fixing this!
Hello! How can I remove the sidebar from the blog page and from the individual blog page?
You can change them from the widgets, thabk you.
Sorry, but I don’t want to change widgets, I need remove the whole area. How I could will do that?
how can I change the egde that looks like torn paper?
Hi,
Could you please open a ticket and send us the screenshot of that section we think you might need some custom CSS to change that so it would be easier for us to provide you there.
Click Here to Create Support Ticket on SmartDataSoft support system
Thank you, SmartDataSoft Team
The demo site cannot be installed. What’s the problem?
Hello, why do I have a user on my website with the name admin and email shahin@smartdatasoft.net?
I think you have import demo data with all. WordPress import user when import.
Hello,
How can I update theme? Do I delete the one installed and re-upload new version?
Please help as theme builder (elementor) is now not allowing to modify anything.
Hello bought the theme and installed plugins, however the Loveus Demo Installer plugin would not activate, no matter how many times I click on activate it won’t work. I’ve tried numerous times and it won’t activate, this is the only plug in that won’t activate, therefore I can’t start the website. Can you tell me what to do?
Hi,
This is a very unknown issue as we never faced this issue before.
As the Theme Forest comments section is only meant for pre-sale questions and general questions, we are not able to provide detailed support here. Please create a support ticket using the link below, we will assist and guide you in detail.
Click Here To Create Support Ticket on SmartDataSoft support system
Don’t forget to share your site details in the ticket.
Thank you, SmartDataSoft Support Team
Hello i signed in to do a support ticket however, it’s asking me for a Purchase Code/Enter Licence Key. This I don’t have, since I never saw the Licence Key. I checked the download that came with the templates but still did not see a key. Also i bought this about 2 months ago.
Hi,
Please follow this link to find the purchase key of the theme https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-
Thank you, SmartDataSoft Team
thanks
Hello and thanks, Just bought the theme and wanted to install it and this error occured “The package could not be installed. The theme is missing the style.css stylesheet.
Theme installation failed.”
Hi,
Please follow this link for the issue you are facing https://help.market.envato.com/hc/en-us/articles/202821510
Thank you, SmartDataSoft Team
Hi there, We can’t update the charitable plugin anymore. It asks for a key. How should we solve this?
Hi,
You shoul be able to update the plugin without the purchase code. We updated the plugin and we didn’t need any purchase code. We charitable free version for our theme. You can open a ticket in our support system for that we will check the plugin for you.
Thank you, SmartDataSoft Team
Can i add payment method for the donations also? especially Paystack, Flutterwave and STRIPE for example
You can check charitable plugin payment method.
Hello, will i have to pay for the elementor page builder? or its a premium page builder
We build theme based on free. You can work in free version
Do you plan to add RTL in the next update?
Sorry right now have no plan
