13512 comments found.
i have created ticket and waiting for last 5 days, but still not replay their [id #959\
Hi,
Sorry we just had a long vacation and I will be back to assist you soon.
Thanks.
Since the author is not responding and the days are passing, will they extend the license duration?
Hi,
Sorry, we are currently on Tet holiday so our response is slow. We have responded on the forum, please check again.
Thanks.
replied closed!
Hi,
Sorry we just came off a long break, and I will be back to assist you now.
Thanks.
Very Very Poor and Disappointing Support by the Author…. There has been no response from the author despite emailing them since I purchased this Eduma theme on 24th Jan….The total amount charged by the Author 81$ with 6 Months of Support but they hardly care even if they can not send an acknowledgment email.. a very very bad experience after bringing up this theme not recommended in the future..
Hi,
Sorry, we are currently on Tet holiday so our response is slow. We have responded on the forum, please check again.
Thanks.
Thanks for your response but you should send an automatic reply to the user or client…when he is trying…happy Lunar New Year…be in touch after your holidays
Very Very Poor and Disappointing Support by the Author…. There has been no response from the author despite emailing them since I purchased this Eduma theme on 24th Jan….
Hi,
Sorry, we are currently on Tet holiday so our response is slow. We have responded on the forum, please check again.
Thanks.
Hello, I need help. When I try to make register at website, the process does not complete except after multiple attempts
Hi,
Please create a ticket on the forum so we can check for you.
Thanks.
Hi Thimpress!
Does Eduma have a way to allow “advertising” on my site? Do you offer any advertising plugin add-ons? I’m interested to allow advertisers in my niche to advertise their products/services.. does Eduma allow for this?
If not, can you add this into your workflow for a future add-on? I think this would be awesome and a great addition to your awesome theme!
Thanks, Winners!
Hi,
Thanks for your comment. We will look into this matter.
Thanks.
Hi, the provided payment gateways do not support my country. Is it possible to connect course purchases to a WooCommerce payment gateway instead? I checked your demo but couldn’t find this option. Could you please clarify?
Hi,
sorry, which payment gateway are you using? if it is a woocommerce add-on then you can use it.
Thanks.
I need to clarify if NDUMA have a provision for Nigeria payment. Can it be intergrated with paystack if no, what are the other alternative available for naira payment
Hi,’
You can use Stripe or Paypal, or if you use Woocommerce you can use woocommerce add-ons. you can refer to the article https://thimpress.com/learnpress-payment-settings-all-in-one-tutorial
Thanks.
Hello, I want to know if it’s possible to give choice for student who paid per month with 1 year subscription. Student choose a pricing table per month for 1 year and can choose 3 courses per month only in all courses. But every month, student can unlock 3 others courses etc until the end of your subscription Thanks
Hello, Someone can answer me please ?
Hi,
Sorry, we don’t have this feature right now.
Thanks.
is there a customization service possible with a reasonable fee ? I send you an email thanks
Hello Team,
I hope you’re doing well.
Currently, my website is live, and I have purchased the Eduma theme to develop a new site. I’ve installed WordPress on a subdomain (https://newsite.maindomain.com) and plan to install Eduma there for development purposes. Once the development is complete, I intend to move the site to my main domain (https://maindomain.com).
My question is: If I activate the Eduma license on the subdomain during development, will I be able to use the same license on the main domain after the site is moved?
Thank you for your assistance. I look forward to your response.
Best regards, Pavann Kumar Yadav
Hi.
After you have developed it on the subdomain, you can deactivate it and activate it to the main domain in Eduma -> License https://prnt.sc/qvpUjVos2WDL
I tried to upload a profile photo in the instructors section and the site gave a complete error. Why is no one answering?
Sorry for the late reply, I replied in another comment, you can check it
1- Online learning theme does not make logo upload update. 2- It does not update the photo of educators. 3- It does not update some titles. I like the theme, but unfortunately I get update errors in many places and there is no update. The main problem is the late return of the helpers and the prolongation of the project construction process.
Hi.
1. Thim Elementor -> All Template find and edit Header with elementor and change logo. https://prnt.sc/CcfklO9wH1Ah
2. You need login account instructor, after that go to page lp-profile and change avatar https://prnt.sc/EOd9V8y03yeo
3. You can send me info website to email support@thimpress.com We’ll check it
Sorry for the inconvenience, But we are having a long Tet holiday, And we may reply late, The reply time may be up to 3 days, Hope you understand
Hello,
For the In-Person Course, the most important information is the starting date and schedule. These should appear at the top of the course page, before the price. Is there a way to make this happen?
Hi,
Sorry, we don’t have this feature right now.
Thanks.
For the Assignment add-on and all other add-ons, are future updates guaranteed? Or will I have to pay extra for these updates?
Yes, You can update when have new version. You don’t pay all add-on include in theme
I bought the E duma theme and installed the online learning demo, but I am trying to update the logo, but the logo does not change in any way. I cannot upload my own logo. Can I get help from you on this? I want to remove the system logo and upload my own logo.
The icon of the theme does not change, where is the footer section changed and the colours do not change? I think there is a big problem in Theme. I bought it today with excitement, but as far as I understand, it is a theme that will tire us. Why don’t a lot of features work?
Hi, You can try change logo in Thim Elementor -> All Template find and edit Header with elementor and change logo.
There’s no place to change the logo. There’s an icon change. I want to add my logo called spelfort. When I want to access my library, it sends me to a paid link. It shouldn’t be this hard.
Its amazing support… Each question need 1 day to get answer.
Hi,
Please create a ticket on the forum so we can check for you.
Thanks.
ı sent my mail on contact@thimpress.com right?
Theme does not update in a lot of places and we have installed the demo incompletely. Please wait for your helpers.
Theme officials return very late. We cannot make healthy progress and things are getting longer and longer. Some data in the theme is not renewed when updated.
1- Online learning theme does not make logo upload update. 2- It does not update the photo of educators. 3- It does not update some titles. I like the theme, but unfortunately I get update errors in many places and there is no update. The main problem is the late return of the helpers and the prolongation of the project construction process.
Sorry for the late reply, I replied in another comment, you can check it
which extra paid plugins will i need?
Hi,
You can refer to the article https://help.thimpress.com/hc/articles/2/5/19/how-to-import-eduma-landing-page
Thanks.
I’ve purchased the theme cannot activate it my Envato product code. I get a message that says “you are probably offline” ???? I also cannot access support for the theme after making an account on the support website. There is no place to add my purchase code there either. For being the most popular education WP Theme, I’m surprised at how quickly I ran into problems with it :/
Hi,
Please create a ticket on the forum so we can check for you.
Thanks.
Hello. Is there a possibility of integrating with artificial intelligence in the near future? It has become an urgent need.
Hi,
We will look into this issue in the future.
Thanks.
I have purchased the theme, where can I find the frontend course builder?
Hi,
The add-on is not included with the theme, so you need to purchase it to use https://thimpress.com/product/frontend-editor-add-on-for-learnpress/
Thanks.
Hello i activated the dark mode on theme and in my profile page the theme background in profile area still remained white background
View picture
https://1drv.ms/i/c/5901ccda0165fdc1/EYdaA9wszYVPoCUr6JJllRABCaUorsX4TQ85EHRYaP2FpQ?e=O2HMKaHi,
Please check the setting again https://docs.thimpress.com/eduma/edit-with-elementor-page-builder/dark-mode/, or create a ticket on the free forum so we can check for you.
Thanks.
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