23154 comments found.
I need to use Gutenberg only will I get all the elements and features provided if I use Elementor? and if not how much is the percentage of the Gutenberg version
Hello, @xbees,
Thanks for showing your interest in Porto WordPress 
The Elementor version includes almost all of the elements, while Gutenberg offers fewer elements in comparison.
Regards, P-THEMES.
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Changes are not reflecting on the main page, no matter what I do. I’ve tried everything—reinstalled WordPress fresh, checked with my server, reinstalled the theme, cleared cache—but nothing works. Worst support experience! One of my requests has been pending for over a day with no response.
If you can’t solve this or provide proper support, please issue a refund. Don’t waste my time and yours. I really wanted to use this theme, but now I regret buying it.
Really disappointed with Porto’s support. Opened 3 cases—one has been waiting for over a day with no reply, and the other two get delayed responses (one reply per day). Didn’t expect such slow support from a top-tier theme. Please improve!
Hello, @tinselsnation,
Apologies for the inconvenience. Delays usually occur over the weekend, but we aim to resolve tickets within 24 hours during the week. Since yesterday was the weekend, we appreciate your patience, and we’ll address your support ticket shortly. Thank you for your understanding.
Regards, P-THEMES.
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Raised a ticket over 20 hours ago, but no response till now. The theme has many issues, and the lack of support is disappointing. Please resolve ASAP or process a refund. Waiting for your response
Hello, @tinselsnation,
We apologize for the inconvenience. Our support team is currently addressing your support ticket, and you will receive a response soon. Thank you for your patience and understanding.
Regards, P-THEMES.
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When I make changes to the theme header using Elementor, they don’t reflect on the website in real-time. The preview shows different results than the actual site. Even after publishing, the changes don’t apply immediately. Let me know the issue ?
Hello, @tinselsnation,
If the changes aren’t reflecting right away, it’s likely a caching issue. To fix this, go to WP-Dashboard >> Elementor >> Settings >> Features, and make sure to disable “Element Caching” there: https://postimg.cc/bSZMDDDD
Additionally, always try checking your changes by clearing the cache with CTRL+F5, or you can use this Chrome extension for clearing the cache: https://chromewebstore.google.com/detail/clear-cache/cppjkneekbjaeellbfkmgnhonkkjfpdn
Regards, P-THEMES.
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I am a long-time customer and a proud owner of dozens of Porto theme licenses. I truly appreciate the quality and flexibility of this theme—it’s fantastic!
However, I am currently facing an issue with embedding YouTube videos on my website. No matter how I try to integrate a video—whether through an iframe code or dedicated YouTube plugins—the video does not appear. Instead, I only see a blank space where the video should be displayed.
I have already checked for potential conflicts by disabling other plugins and clearing the cache, but the issue persists. Could you please assist me in resolving this problem?
Thank you for your support.
Hello, @fasterbit,
Could you please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out.
Regards, P-THEMES.
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How do I remove the featured image from posts?
Hello, @killyuz,
Could you please share the URL of the page and provide a screenshot of the image you’d like to remove? This will help me review the issue and assist you more effectively.
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Hello, @killyuz,
In order to solve your issue, please copy and paste the below given CSS code to Porto >> Theme Options >> Custom CSS and check back to your site after clearing the browser cache.
.single-post .post-image {
display: none !important;
}
Regards, P-THEMES.
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Has your Church theme demo been binned… it would be very suitable for a client we have.
Hello, @79design,
Yes, you’re correct. The church demo is currently unavailable for import as we are rebuilding it with a new style. It will be added back for download soon. Thank you for your patience and understanding.
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I am requesting a refund because I have an issue getting the theme to work. I have not been able to reach support. I just don’t want to play the game of chasing a provider. I bought the theme recently and can’t get help. Can I please get a refund?
Hello, @alexb987,
We apologize for any inconvenience. Please note that we offer multiple platforms for contacting us:
- Support System: ( http://portotheme.com/support )
- Support Forum: ( https://www.portotheme.com/forums/forum/porto-multi-purpose-woocommerce-theme/ )
If you need further assistance in reaching us through our support systems, feel free to email us at aizazawan55@yahoo.com. We’ll be happy to guide you on how to connect with us via the appropriate platform.
Regards, P-THEMES.
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thanks,
Hello, @Joaquim_,
Upon reviewing your site, I have identified that the “Add to Cart” functionality is present but has been hidden using Custom CSS code, specifically for non-logged-in users. Based on my assessment, this issue appears to be related to either a third-party plugin or a server configuration. To further diagnose the problem, I recommend disabling all third-party plugins on your site and testing the functionality again. This will help determine if the issue stems from a plugin conflict or another underlying cause.
Regards, P-THEMES.
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done, after deactivate wp-Rocket is working.
Other topic: https://www.candleart.es/velas-ritualizadas/ 1. The button “add to cart” is not showing with the translation in languajes. (I already translated the string). 2. When I add to cart from the cathegory page. The button “update cart”; the same is not showing in the translation languajes. Anda already translated the string.
Any help please?
thanks,
Hello, @Joaquim_,
Please reach out to us through our support system with your site’s WP Admin URL and credentials. Our experts will then be able to check the situation on your site and assist you further.
Regards, P-THEMES.
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On my site I noticed that the view more button in the products section does not work. I go to the product only if I click on the image or title. There is also this bug in your template.https://www.portotheme.com/wordpress/porto/industry-factory/products/
Hello, @zenaredblue,
Thank you for letting us know! We’ll address the bug on our demo site shortly.
Regarding the issue on your site, could you please reach out to us through our support system and provide your site’s WP Admin URL and credentials? This will allow us to investigate the issue directly and assist you further.
Regards, P-THEMES.
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I wrote to the support system and they told me that the site works correctly but the bug is always present. what can I do?
Hello, @zenaredblue,
Please reply back to your support ticket and give them proof of your issue, they will surely check back again.
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Ok we solved it. Thanks for the support
You’re Most Welcome!!
Hello,
I would like to ask whether it’s possible to use the shop page but without enabling the woocommerce features.
The reason is that I don’t want to use it as an eshop at first, but mostly to showcase items.
For example I want to hide “add to cart”, “buy now” and the cart itself.
Hello, @Pavlouas,
Thank you for your interest in the Porto WordPress theme!
Yes, you can definitely achieve your desired results with Porto. You can use the Catalog mode and customize the visibility of features according to your needs. Please refer to this screenshot for guidance: https://postimg.cc/xq4sDT9G
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I wanted to update the header to a newer style, as i was using one from 1,5 year ago. All new headers use the Elementor Container Flexbox instead of the Sections previously.
When i check the new header in the preciew ( only the header view) it works like a charm, but when i check it on a page there seems to be no markup and its all and all elements seem to put underneath each other.
Any clue where to look?
Hello, @YoungPrints,
To better assist you, we’ll need to check your site. Could you please reach out to us through our support system and provide your site’s WP Admin URL and credentials? This will allow us to investigate the issue and help you resolve it.
Regards, P-THEMES.
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Got this sorted out! I copied the ‘old’ header template and made new header in there and that messed it up. When i made a new template it worked like it should!
Hello, @YoungPrints,
Ah, gotcha! Glad you figured it out. Makes sense now, creating a new template probably cleared up the issue. Nice work!
Regards, P-THEMES.
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Hi, every time i go to login page, i have this message appear next to the login box. “Deprecated: Directive ‘allow_url_include’ is deprecated in Unknown on line 0”. but i dont have any issue to login. Just this message keep appearing. Please advise. Thank you.
Hello, @blank81,
That seems to be the warning related to PHP versions, it can not harm your site, we suggest you to please turn OFF the debug mode of your site and check it will hide those warnings from your site.
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Thank you sir
You’re Most Welcome!!
hi, i have added this code in wp-config.php but the message still appear : define(‘WP_DEBUG_LOG’, false); define(‘WP_DEBUG_DISPLAY’, false);
Thank you.
Hello, @blank81,
Could you please kindly contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out?
Regards, P-THEMES.
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Is the theme compatible with the events calendar plugin?
Hello, @simonocci2,
We haven’t officially tested the events calendar plugin with our theme yet, so we can’t offer specific advice on its compatibility. However, you’re welcome to give it a try with our theme if you’d like.
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Regards, P-THEMES.
Hi,
Lately I’ve noticed that when working in the site administration, it takes a long time to save and open a product.
And it also puts a lot of strain on the server.
Will it help speed up the work in the administration and not burden the server if I install the “Redis Object Cache” Plugin?
In addition, the loading time of the product page has increased.
I have the “WP Rocket” Plugin installed but it doesn’t help.
When I checked the loading speed, it shows me that the product page is 2.1 MB.
Of which the fonts are 1.2 MB.
It seems like a lot to me when the images on the page are only 328.3 KB
Best regards
Hello, @WebViz1,
It sounds like you’re encountering a few performance bottlenecks, both in the admin section and on the front end, specifically with the product pages. Let’s address your concerns one by one:
1. Redis Object Cache Plugin:
Yes, Redis Object Cache can help speed up the administrative section and reduce server load. The plugin improves performance by caching database queries and reducing the frequency with which WordPress queries the database.
For further information, you can contact the plugin Author or check the plugin documentation.
2. Product Page Load Time (2.1 MB total with 1.2 MB from fonts):
The 1.2 MB just for fonts is definitely quite large, especially if you’re using multiple font families, weights, or styles. Large font files can slow down page loads considerably, so that’s a good area to focus on for optimization.
We have many options for the optimization of the fonts, images, and content under Porto >> Speed Optimization as well, you can see them one by one, and please read our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/?s=speed
You can use CDN, it can reduce load times by serving static assets like images, CSS, and JS from a location closer to your users.
Regards, P-THEMES.
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Thank you very much for the exhaustive answer.
Best regards
You’re Most Welcome!!
Does the PORTO – Universal and WooCommerce Theme also have a child theme in the installation package?
Hello, @jerronimo,
Thank you for your interest in Porto WordPress!
To answer your question, yes, the Porto WordPress theme is a versatile option for WooCommerce, and we also offer one-click installation for the Child Theme.
Regards, P-THEMES.
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I try to change the header display. I have updated the background and the font sizes and fonts. These changes reflect when I preview the header but on the live pages, it stays the same as this: https://prnt.sc/NlBD9-OQpC7g How can I make sure my changes are reflecting on the live pages.
Also how can I enable a transparent header?
Hello, @JUWT3hmes,
To resolve the issue, we need to review your site. Please reach out to us through our support system at http://portotheme.com/support, and our team will assist you further.
Regards, P-THEMES.
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Would like to remove the default page title that comes whenever I create new page, somehow I can’t find the setting to disable this: https://prnt.sc/UTjxNoXw5jPs
Hello, @JUWT3hmes,
Go to Porto >> Theme Options >> Breadcrumbs and disable the page title. Save the changes, then clear your browser cache and refresh your site. You can refer to this screenshot for guidance: https://postimg.cc/JtHcx0M6
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Hi, please check my open ticket I created earlier. I need my license to be reset to work on my new domain. And yes the license is only being used on one domain, I no longer own my old domain.
Hello, @rclaude,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards, P-THEMES.
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Hi good day,
I am having an issue with the most recent update, When I activate the theme, i cant login to admin, the screen loads on whitescreen. When I deactivate the theme to a stock theme from wordpress it works. I also see in the backend messages about outdated woocommerce files. Please guide me on a way forward.
Hello, @kieljoseph84,
Please revert to the previous version of WooCommerce, as it seems the latest update may be causing the issue. If downgrading resolves the problem, we recommend not updating WooCommerce until the new theme update is available. If the issue persists, please contact us through our support system, providing your site’s WP Admin URL and credentials, so we can investigate the issue directly and assist you further.
Regards, P-THEMES.
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