4028 comments found.
hello Can you please revoke the license from the old domain , i dont have it now
https://www.cleanyloves.comHi,
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
I initially bought this theme for the domain biotechtimes.org, but I have switched my domain to a new domain, and I am unable to register the theme for my new domain. Can you please revoke the license from the old domain? I don’t have any access to old domain biotechtimes.org Otherwise I could have done it fromy my side.
Hi,
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hi, PenciDesign!
Please, can you update to the new version?
These are the notifications from woocommerce:
soledad/woocommerce/single-product/meta.php versão 3.0.0 is out of date. The core version is 9.7.0, soledad/woocommerce/single-product/product-image.php versão 9.1is out of date. The core version is 9.7.0, soledad/woocommerce/single-product/related.php, soledad/woocommerce/single-product/sale-flash.php, soledad/woocommerce/single-product/tabs/tabs.php, soledad/woocommerce/single-product/up-sells.php, soledad/woocommerce/single-product-reviews.php versão 9.6.0 is out of date. The core version is 9.7.0
Thank you.
Hi,
We’ve replied to your email. Please check it, and there’s no need to notify us here if you’ve already sent an email.
Best Regards,
PenciDesign
Hi, how are you? Have a pre-sales question. Have you come across this error https://prnt.sc/GuTq3XJ2gvkf when adding payment method to WooCommerce? Reason I’m asking cause my client was using News12Paper and started facing that challenges. Client is looking to your theme but needs to know if they wont face such a challenge. Thank you.
Hi,
Thank you for your interest in our theme.
We haven’t encountered any issues like that in our theme. Many of our customers are running online shops without any problems as well.
Best Regards,
PenciDesign
I want to reset my license to use on another website but I can’t open a ticket. Do I really have to extend support just to reset my license?
Hi,
Thank you for purchasing our theme.
If you are unable to create a new ticket – please send us an email through our contact form. Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hi. I have just done the last update. since then there is nomore mega menu. what can i do?
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Pre-purchase question.
I plan to have a particular color code for the background, can we update this color with a ticket request or within user backend interface?
Thanks.
Hi,
Thank you for your interest in our theme.
Yes, we have an option to help you control this. You can easily change it with just one click via the theme options.
Best Regards,
PenciDesign
Please how can i enable drop cap for all my posts?
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
hi tâm Does this theme integrate deepseek instead of ChatGPT? I think it is a good alternative because the price is reasonable Regards
Hi,
Thank you for your interest in our theme.
Yes, we have plans to implement this in the near future. 
There are some limitations with the API for creating content, so we are working on completing this feature soon.
Best Regards,
PenciDesign
Hello, I would like to purchase a theme for my WordPress blog. I already have a separate WooCommerce store. Will it be easy to integrate the products from my store into my blog? I plan to manage the blog and the store in two different folders on my server. Is this feasible?
Hi,
Thank you for your interest in our theme.
Yes, it’s easy to migrate your current WordPress theme to ours. Your blog posts, pages, and WooCommerce products will remain intact during the process.
Best Regards,
PenciDesign
Thank you for your quick response. I do not wish to migrate my WooCommerce store to the same site as the blog, but I would like to display products from my current WooCommerce store on the blog.
Hi,
Ahh, I understand now. That’s fine, no problem at all. You can easily do that.
Best Regards,
PenciDesign
Ok thank you !
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hi, how do I remove that “Premium:” word before every main menu item? It started showing after I enabled Block All Posts.
https://prnt.sc/kwKXAE6tK_V8Hi,
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hi. Before i puschase the licence i would like to know if you can build pages without using Elementor? I also wish to know if the Exclusive Penci Finance Plugin was free to use or is there any fee/subscription to pay? Thank you
Hi,
Thank you for your interest in our theme.
Soledad is a powerful WordPress theme that offers many ways to set up your homepage. However, if you use Elementor, it provides you with the most options to customize your pages.
As for the “Penci Finance” plugin, it is free to use when you purchase Soledad, and you won’t need to pay any extra costs to have the Penci Finance plugin work.
Best Regards,
PenciDesign
Hello! Your ticket system isnt working, keeps defaulting, so have to post here.
I am struggling to get a simple image or banner to replace the Featured Slider on Home page? How to do this?
I need to be able to add an opt in form to the static image… I see Elementor is not available for the Home Page (?)..thought it was Elementor compatible?
Please advise how this can be done? Using the Freelancer biz layout. TY…
Hi,
You can’t create a new ticket because your support has expired a very long time ago. Please renew your support and create a new ticket, and our developers will be happy to assist you.
Best Regards,
PenciDesign
Hi, I’m experiencing an issue with the full-width slider on my homepage. It contains a YouTube video and images, but after updating WordPress from version 6.3 to 6.7, neither the video nor the images display.
I’m using Enfold theme version 5.6.8, and I’ve tried updating to version 6.0, also deactivated all plugins to rule out conflicts, but the problem remains.Could you please advise me on how to resolve this?
Thank you for your help!
Hi,
You’ve commented on the wrong theme. Please check again. This is the Soledad theme.
Best Regards,
PenciDesign
Oh, True! Thanks!
Hi Author,
After updating the website to a new version, most of the clients reported issues
1) that they were unable to add or choose images while posting Articles. 2) When the author clicks on this posted article it goes to 404 images.
for reference check below image.
https://pasteboard.co/fx01cNexwUWC.jpgHi,
Since you have purchased the theme, if you have any questions/ bug report – please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
ok Thanks for your prompt reply
Hello, We are running your latest Version: 8.6.2 . We still have this endlessly in our log:
[24-Jan-2025 19:50:21 UTC] PHP Notice: הפונקציה _load_textdomain_just_in_time נקרא בצורה לא תקינה. Translation loading for the soledad domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. למידע נוסף כנסו לניפוי תקלות בוורדפרס. (הודעה זו נוספה בגרסה 6.7.0.) in /home/icwfco/public_html/wp-includes/functions.php on line 6114
This was not fixed, we are running your latest Version: 8.6.2 !
Hi,
It seems you didn’t update the recommend plugins after updating the theme. We mentioned this in step 4 of the update guide.
For more questions – please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
it is impossible to open a ticket, it says: Sorry, support for this Envato Market purchase code has expired. You will need to extend support or purchase a new license.
I do have support. I tried to log in and out 3 times, this never works. it is impossible to send a ticket.
I need you to fix this issue please.
Hi. Table of Contents was working fine in both mobile and desktop/laptop, but no longer works on mobile. Still works fine on desktop/laptop, but clicking on an item in the TOC on mobile simply goes back to the top of the page. I have 3 licenses, but don’t have support, so I’m letting you know about this is all.
Hi,
We’ve checked, and I can confirm that it’s still working fine. It seems there might be an issue with your caching or plugin conflicts. Please check those on your end.
For more questions – please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Bonjour, je ne parviens à installer aucune démonstration. Le processus stagne lorsqu’il s’agit d’installer un menu ou ça me dit que ça existe déjà. Et ça n’avance pas. Ca bloque.
Hi,
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hi Team,
Could you please check and fix the error in the “News Ticker” function setting area => https://i.postimg.cc/nVD3S40w/Untitled-1.jpg ?
Initially my website worked normally with news appearing randomly for this section. But when I want to select only news of the selected category to appear as news, the News Ticker function no longer works.
Now I want to turn off and uncheck the categories and return to the original default settings, but I can’t do that anymore.
Could you please check this point yourself and help me get a solution to this problem soon. (I’m sorry because my license has expired, and I only had this 1 problem so I didn’t renew it)
Best regards,
Hi,
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Thank you for your feedback, I have fixed the above error but I am having another problem: There is no article title input area
Please check the message I sent you at: https://themeforest.net/user/pencidesign
Best regards,
