3258 comments found.
I was thinking about getting this for my new website, but when I did a GTMetrix test on 2 of your demos, they ranked D & E! Doesn’t look like this is coded for optimisation very well.
Hi, Thank you for your interest.
The point is, that the performance score doesn’t necessarily mean how fast your page loads and Many factors, like animations and other visual effects, affect the final score, and this is true for all other websites as well.
Also, in our demos, we use the highest quality images, while to get a better score in the final performance report, you should use optimized and smaller images.
In any case, if you have any questions about the performance report, you can contact our support team for more guidance. And don’t forget to check our performance best practices here: https://docs.phlox.pro/article/202-phlox-performanceExport section is not working from your demos and i’m waiting for your reply for my support ticket. Its been 2 days please reply and fix the Export Section problem.
Hi there, We have improved all our demos with the new structure and best practices. that is why it is not working with the new changes. we are working on this too but you know it is more than 250 complete templates. it may take a bit of time while we are trying our best to make it faster
I understand whats the estimated timeline to finish your updates? Because i’m working on a website. I need some sections. Thank you.
Hi there it is working just fine now. please give It a try and if face any issues contact us at our help center
Hello. Where can I change these testimonials?
And I want to make the blog page like the original theme. my demo: yellow agency
Hi, I hope you are doing fine. Please submit a ticket to our help center. That is the best place to contact our support agents directly and resolve issues like this.
I am using the free version of the theme. I was able to customize the header and other thing EXCEPT the footer. When I try to edit the Footer, Elementor doesnot load the Footer. I had raised aticketa round 5 days ago but no repy yet.
Thank you for reaching out. We have already responded to your ticket. This issue was resolved a week ago. Please continue to follow up on the issue through the same ticket.
Additionally, please note that your ticket was sent under the Phlox Free category. As such, it may sometimes take longer to receive a response compared to “Pro” tickets.
We appreciate your understanding and patience.
Please let us know if you have any further questions.
did not receive any mail
Hi there. Please check again. There is a ticket from you that our support agents have responded also please note that you are welcome to submit another ticket if you like. We will do our best to respond and resolve your issue as soon as possible.
Hi – I just imported “Freelancer” template to a blank wp to test and after import completed – pages are just blank https://sarenosolutions.com/2025/ https://sarenosolutions.com/2025/portfolio/
You have elementor and Phlox Core Elements = it cannot edit pages using elementor and shows blank pages. pls update theme.
Hi there. I can see that we have been in contact regarding this issue at Averta help center. Please follow up there and feel free to ask anything else that you need help with.
Also I like to confirm that there is no problem between the latest version of the Phlox theme and plugins and the Elementor page builder.
Your freelance demo theme has issues – it is just showing blank when imported and used. I have gone ahead and used a different demo theme that works. Worth checking your freelance demo on a new install if same issue occurs.
Hi,
Thank you for providing details.
Please note that we have tested the Freelance demo several times and it?s working fine. So if you face the issue please submit a ticket to have a closer look on your side. Anyway, I saw your ticket that you are using another demos of Phlox, and your site looks great 
hi, liked ur theme, but there is no sticky menu and also no slider in home page, can i make the menu as sticky and your home page first sections can i make it as a slider with the same design?
also for importing theme, i guess any one template design can be imported among all, if i want to take different sections from other template designs, how is it possible, i liked particular sections in multiple templates, how can i integrate them in to one?
Hi, I hope you are doing fine. Yes, you can have a sticky menu. You can enable the Sticky header option in Appearance > Customize > Header > Header Templates Settings > ?Enable Sticky Header?.
Also, you can add a slider with Depicter, which is also our product and perfectly compatible with the Phlox. Here is a tutorial video for that: https://www.youtube.com/watch?v=ofOEp-N0Uqg For combining different sections of demos, you can use the Export Section feature of the Phlox theme: https://docs.phlox.pro/article/232-export-sectionPlease feel free to contact us at the Averta help center
Hi !
How to update Element Pack Pro please ?
Hi, Please note that Element Pack is a bundled plugin with the Phlox Pro and the update for that will be available in the update menu via the Phlox exclusive dashboard. Our development team will review the latest version in terms of compatibility and functionality and after making sure that everything is ok, we will release the update.
Thnx for your answer
Hi Phlox / Averta Team,
Thanks for making such an amazing theme.
I’m stuck at a point where I cannot change the currency in the Pricing Table from Dollars to INR, as there is not option available in the Pricing Table Element.
will you be able to help me out!
I know my support has expired but this is very very small query so can you reply here!
Thanks in Advance!
Hi, I hope you are doing fine. I am happy to hear that you love the Phlox theme.
We have responded to your ticket at our help center and this problem was related to another shop-related plugin on your website.
Please follow up there if you need any further assistance.
I had never created any ticket, you might have mistaken I think!
So please submit a ticket to our help center
guys can you check the license issue for the theme, can you check is it active for unboxcanada.com , as the site is down
So my site was down and it took me a while to figure out that it was the Phlox Core Elements Plugin. When I disabled the plugin, the website was up but with errors and layout mess. I came here and saw that there was a fix! followed the developer steps (https://docs.phlox.pro/article/257-fix-installation) and no errors but my styling completely disappeared.
Here is what I did to fix. Hopefully, it helps someone: 1. Restored a backup from the host 2. downloaded the zip Averta provides 3. WITHOUT deleting the Phlox Core Elements plugin as in the instructions, I installed the new version ZIP 4. It asked me if I want to over-write the old plugin with the new. Say Yes 5. Made sure everything else was updated under the Phlox Pro menu 6. Cleared cache
and my site was back up and looking like it should! Thanks Averta for coming up with a fix so fast! Maybe don’t tell people to delete the plugin but overwrite it.
Hi, Thank you for sharing this and also I’m glad that your problem is resolved.
We were prepared for the Elemetnor update (that was the big change) in advance and this whole situation was the result of an unfortunate (but temporary) force removal of the Phlox Core Elements plugins in WordPress reposition.
Anyway, everything is back to normal now.
Averta, I had to buy another license, now I have 3 licenses in this account, if you can refund me at least 1 it helps me a lot, because as I mentioned this account was used by another email, now it is used by alemonteiro13@hotmail.com
Hi, We have emailed you to get in touch and help you resolve the problem. Please check and respond there. Our support agents will provide assistance regarding your license.
Please Averta, I can’t send a ticket, because the themeforest account email has been changed, on the Averta website it’s as if I don’t have the licenses, despite having two valid licenses on themeforest, the problem is the email, pay attention to that if you want contact me by email alemonteiro13@hotmail.com, or enable my email for the two licenses I have in the account, I can give you the licenses to check
Hi there, It’s fine. We have already emailed you regarding this situation. Please check your emails.
If your site broke on the last Elementor update, this help file from the author fixed mine: https://docs.phlox.pro/article/257-fix-installation
hi thanks for sharing this with others
I would like a refund immediately as I recently bought this theme. There is a critical error for this theme from a recent update and in researching, it is still on a pending status. Very disappointed with this theme. I want a refund and everyone should ask for the same!
Additionally, the author is not responding to support tickets! Very disappointed in this theme.
I have had to buy a new theme to attempt to resolve the critical issue. I disabled all Phlox Pro plugins and my website came back up with, of course, missing elements of the theme. This is very disappointing here at the end of the year when selling is prime time! Very, very disappointed in this author and the theme. SMH I am going back to straight HTML websites, as authors - such as this template - jeopadize my business revenue with these issues.
Critical Error after latest update. Please revise!!!!!!!!!!!!
If you still need help, please submit a ticket to our help center.
My friend at work passed away, he managed this account. Your family gave me this account years ago, at the time I changed my administrator email and now I can’t see which sites the theme licenses are on. can you help me? I would like to use the theme in a new project.
Hi, Sorry to hear that. Please accept our condolences. Please submit a ticket to the Averta help center. Our support agents will contact you and provide assistance regarding this.
I can’t send a ticket, because the themeforest account email has been changed, on the Averta website it’s as if I don’t have the licenses, despite having two valid licenses on themeforest, the problem is the email, pay attention to that if you want contact me by email alemonteiro13@hotmail.com, or enable my email for the two licenses I have in the account, I can give you the licenses to check
Please, a need help, thanks
Hi, I hope you are doing fine. Our support team has sent you emails regarding your situation. Please check and respond. We will make sure to resolve your problem as soon as possible.
Critical Error after latest update. Please revise.
Please check our guidelines for resolving this problem here: https://docs.phlox.pro/article/257-fix-installation
If you still need help, please submit a ticket to our help center.
Hello, after the latest update the website has a white screen with a critical error. Please update to be compatible with Elementor.
Hi, Thank you for contacting us. And Sorry about the issue We already have. Please make sure that everything is updated based on our guidelines here:
https://docs.phlox.pro/article/257-fix-installationIf you still need help, please submit a ticket to our help center.
Hi, it seems there is an issue with Phlox & Elementor pro. When i do updates on both sides – it gives a critcal error…
If you still need help, please submit a ticket to our help center.
Hi, I can’t seem to synchronize my license via Envato, and when I try adding it manually, it will throw up an error message. that the license is registered to another user. How do I fix this?
Hi, Thank you for contacting us.
Please submit a ticket to our help center. We will check the email address and your profile information to see what’s going on and get back to you as soon as possible.
I’m required to verify my purchase code before I can submit a ticket, and I can’t verify the purchase code because of the error I told you about.
Hi, Please use the live chat on the Phlox.pro website. Our support agents will help you with that.
https://www.phlox.pro/go/
