3258 comments found.
Hi, yesterday I opened a ticket titled “Problem with my Phlox Pro licence”. Can you please respond? Thanks
Hi, I hope you are doing fine.
I’ve looked into it, and it seems there’s only one instance of contact with that username, and that was back in 2024. Could you please double-check that? If there’s still an issue, please go ahead and submit a new ticket. Our support team will get back to you as soon as possible, and we’ll do our very best to resolve your problem quickly.
It would be great if you can extend your support as well 
Just installed, Demo Import is broken… Warning : Trying to access array offset on value of type null in /home/sabahome/risingacquisitiongroup.ca/wp-content/plugins/auxin-elements/includes/classes/class-auxin-welcome.php on line 907
Warning : foreach() argument must be of type array|object, null given in /home/sabahome/risingacquisitiongroup.ca/wp-content/plugins/auxin-elements/includes/classes/class-auxin-welcome.php on line 907
All Templates( Warning: Trying to access array offset on value of type null in /home/sabahome/risingacquisitiongroup.ca/wp-content/plugins/auxin-elements/includes/classes/class-auxin-welcome.php on line 922
Fatal error: Uncaught TypeError: count(): Argument #1 ($value) must be of type Countable|array, null given in /home/sabahome/risingacquisitiongroup.ca/wp-content/plugins/auxin-elements/includes/classes/class-auxin-welcome.php:922 Stack trace: #0 /home/sabahome/risingacquisitiongroup.ca/wp-content/themes/phlox-pro/auxin/auxin-include/classes/class-auxin-welcome-base.php(379): Auxin_Welcome->setup_importer() #1 /home/sabahome/risingacquisitiongroup.ca/wp-content/themes/phlox-pro/auxin/auxin-include/classes/class-auxin-welcome-base.php(284): Auxin_Welcome_Base->the_content(‘importer’) #2 /home/sabahome/risingacquisitiongroup.ca/wp-includes/class-wp-hook.php(324): Auxin_Welcome_Base->render(’’) #3 /home/sabahome/risingacquisitiongroup.ca/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(’’, Array) #4 /home/sabahome/risingacquisitiongroup.ca/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #5 /home/sabahome/risingacquisitiongroup.ca/wp-admin/admin.php(259): do_action(‘toplevel_page_a…’) #6 {main} thrown in /home/sabahome/risingacquisitiongroup.ca/wp-content/plugins/auxin-elements/includes/classes/class-auxin-welcome.php on line 922
Hi, Thank you for contacting us. That was a temporary server maintenance, and it was back to normal shortly after. Everything is working fine now. If still face the issue please contact our support
Buenas tardes, tengo un error a la hora de cargar Elementor y me da este error en uno de los plugins del theme.
AH01071: Recibí el error ‘PHP message: PHP Fatal error: Uncaught Error: Class «Elementor\\Scheme_Color» not found in /xxx/xxx/xxxxx/xxxxxx/httpdocs/wp-content/plugins/auxin-pro-tools/includes/elements/elementor/widgets/theme-builder/post-title.php:204\nStack trace:\n#0 /xxx/xxx/xxxxx/xxxxxx/httpdocs/wp-content/plugins/elementor/includes/base/controls-stack.php(2435): Auxin\Plugin\\\Pro\Elementor\Elements\Theme_Builder\\PostTitle->register_controls()\n#1 /xxx/xxx/xxxxx/xxxxxx/httpdocs/wp-content/plugins/elementor/includes/base/widget-base.php(1049): Elementor\\Controls_Stack->init_controls()\n#2 /xxx/xxx/xxxxx/xxxxxx/httpdocs/wp-content/plugins/elementor/includes/base/controls-stack.php(570): Elementor\\Widget_Base->init_controls()\n#3 /xxx/xxx/xxxxx/xxxxxx/httpdocs/wp-content/plugins/elementor/includes/base/widget-base.php(185): Elementor\\Controls_Stack->get_stack()\n#4 /xxx/xxx/xxxxx/xxxxxx/ht…’, referer: https://lahuelladearmstrongestudio.com/wp-admin/post.php?post=125&action=elementor
¿Cómo lo podemos solucionar?
Hi, I hope you are doing fine. Please submit a ticket at our help center. Our support agents will get in touch with you and help you resolve this issue.
Hi guys, Ive bought the theme and stuff but my license key is apparently under either my old account, or somewhere else and Im unable to activate my theme nor do anything with it. Tried to sync by envato but didnt work either, under all circumstances it gives me an error that it has been already registered. Due to that im also unable to submit a ticket on Averta support. Thanks
Hey you, Our support team has already emailed you with some information. Please check your inbox and reply. We’re on it and will get this sorted out for you quickly.
Subject: Phlox Developer Theme – Image Radius Issue on Hover (Portfolio) & Related Projects
Hello,
I am currently using the Phlox Developer Theme and have encountered an issue with the Portfolio section. I can adjust the border radius of images in “Normal View,” but there is no option to modify the radius for the hover state. When an image is hovered over, it briefly changes but then returns to a square shape. Is there a way to maintain the adjusted radius on hover, or is this functionality only available in Phlox Pro?
Additionally, I am trying to adjust the border radius for images in the “Related Projects/Works” section but cannot find the setting. Is this also a Pro feature?
I have included a link below demonstrating these issues. I appreciate your guidance!
https://fiveshockdesign.com/clients/demo/projects/Hi, I hope you are doing fine. We have responded to your ticket at our help center and will help you with this. Please follow up there.
Hello,
On my site, I have Elementor version 3.25.10, which is a victim of a security flaw. Unfortunately, when I update the extension, it breaks the theme. Can you please help me update to the latest version 3.28.0?
Hi there, I hope you are doing fine.
We have resolved this problem long ago with an update. Please check your ticket at our help center. Our support agents are in contact and will help you resolve the situation.
It would be great if you can extend your support as well
Hello,
Thank you for your feedback.
For your information, a ticket is still pending.
Best regards,
Hi Alexis,
We’ve responded to your support ticket. Please take a look, and extend your support to get a better and faster support
Hello,
Thank you for your feedback. I have also replied to the ticket.
Best regards,
Hi again, thanks for letting me know but no need to mention here just follow your ticket please
Is there a way you can change the color of the sub menu indicators? Thanks!
Hi there. Please submit a ticket to our help center. That?s the best way to get help for customization like this.
Hello,
Is it possible to show the “Portfolio Category description” at the “Portfolio category page” ?
https://demo.phlox.pro/interior-design/portfolio-cat/decoration/Thank you
Hi there, I am afraid there is no option for this but if we see this request from most of our customers we will add it in the future
Regards
I’m trying to contact with the support team, i have several tickets and no one answer
Hi there, I hope you are doing fine. We are active and responding to your users however I did not find any tickets in our systems for your username.
If you have sent a ticket, we will respond shortly. Also note you did not purchase PHhox Pro version and and we put a higher priority to the ones who purchased the Pro version Thank you for your time.
I have a question before purchasing. I want to know if Cloth Shop demo will work with elementor basic not pro. I want to customize all the template with elementor. My client knows almost nothing about the Internet, it must be very easy for him to touch up things when I finish the website.
Also i need to know if this theme works with this plugin: Packlink PRO Shipping. We use this plugin to configure shipping for all our clients in Spain. Please test the plugin to see if your theme works with Packlink PRO Shipping. I look forward to hearing from you today. I’m already behind on this client, and I’m working hard on the new website this weekend. Please let me know if your theme works with this plugin in particular. ty.
Hi, Thank you for contacting us.
Question 1: Yes, all Phlox demos are built using the free version of Elementor. However, please be aware that Elementor’s free version has limitations.
Question 2: Phlox and its plugins generally follow the WordPress coding standards and are compatible with well-developed third-party plugins. While we cannot guarantee compatibility with these plugins. And you know to work with a WordPress Product you need to have enough knowledge of WordPress
Kind Regards
I’ve already purchased other templates that work full with elementor. Your response arrived 16 days late. Greetings.
Sorry about the delay and good luck with your site
Hi, Glad to hear from you again.
It looks like there was some temporary server maintenance. Everything’s back to normal now. Could you please check again and let me know how it goes? Also, our support team has sent you an email to follow up and help with any further problems.
polite request so please help , i purchased the theme twice by error , i have one website , the other license purchased by error , i didn’t download it yet , please do a polite refund for one license , i tried to submit a ticket but your support is loading infinte loading and say ” Error message Internal Server Error “
Hi it is accepted right now
Hello, I have a problem with the Phlox theme. The issue is that I have two scroll bars on the page, which makes my site lag when scrolling. Please help me remove the second scroll bar.
Hi there, I hope you are doing fine. It’s probably a minor CSS style issue and can be easily fixed. Please submit a ticket at our help center. Our support agents will get in touch and help you resolve the problem.
Hello,
Congratulations on your theme. A simple question, how can I show the title ‘Blog’ (or any other) inside the Blog section?
If I force the title to be shown in any other section it works, but in the one configured as ‘Blog’ it doesn’t appear.
Can you help me?
Hi there, We try our best to help you in our help center so please submit a ticket if still not
Hello,
I’d like to point out that when I update Elementor to version 3.27.6, I get a fatal error on the Auxin Elements plugin and then on Auxin Pro Tools.
I had to restore the Elementor backup to get back to the initial state.
The problem is that my current version of Elementor (3.25.10) is a victim of a security flaw. My site is therefore vulnerable to hacking.
Can you please help me?
Hi, I’m glad to hear from you again.
Please note that currently there is no compatibility problem between the latest version of the Phlox theme and Phlox plugins and the Elementor. May I ask if everything is up to date on your website? First please make sure to update the Phlox theme and plugin to the latest version and then update the Elementor. https://docs.phlox.pro/article/210-update-phlox-proAlso, I have asked our support agents to get in touch with you via email to resolve your problem as soon as possible. Please follow up there and let me know the results.
Hello,
Thank you for your feedback.
I can confirm that everything is up to date on the website.
Thank you for contacting me by e-mail.
Best regards,
You are welcome, it would be great if you could extend your support as well, since it expired
I have noticed that there are many times where updates of Elementor cause the website to stop working properly, for example trying to edit the page causes infinite loading of the Elementor’s widget area therefore we’re unable to edit anything.
In fact the only way to make it work is to switch back to an older version, and then update again. This is really not efficient.
Although I have 2 licenses and I purchased this theme mainly because it has beautiful demos, I have completely lost the sense of peace of mind with it.
Ι don’t want to raise a support ticket as I’ll be removing my two installations within the next weeks so I don’t really need a fix for that.
Hi there, I hope you’re doing well.
I’m really sorry for the trouble you’ve been experiencing. We haven’t had any similar reports about the issue you mentioned, and according to our data, a large number of our users are able to use Phlox smoothly after updating Elementor or any other plugin, without any problems.
The fact that the widgets area goes into infinite loading after the update indicates that there’s a PHP Fatal Error. By checking the debug, we can easily identify the source of the problem.
I’ve asked our support agents to email you, and if you’d like, we can investigate this issue on your website more thoroughly.
Hello, I want to create a WordPress blog using this theme in the free version and then move to the paid version in the coming months. Does the theme support Google AdSense in the free and paid versions and support SEO plugins in a practical and effective way? Many thanks
Hi there, Thanks for your interest. for Adsense no you need to use third-party plugin, and for SEOplugins yes
the Phlox core is not working i cant choose a template
Hi, Thank you for contacting us. It was a temporary server maintenance and everything is normal now. Please check and let me know if you need anything else.
I downloaded the theme yesterday, installed the theme, imported a demo without any problem, but the second I change anything on any page on the theme is completely goes crazy and the page gets “destroyed” .. all layout gone, like no style exists
Installed Phlox Pro Theme Version 5.17.4 Phlox Core Elements Version 2.17.4 Phlox Portfolio Version 2.3.7 Phlox Pro Tools Version 1.9.5 Elementor Version 3.27.6 Element Pack Pro Version 7.12.2
Hi, I hope you are doing fine. There was temporary server maintenance recently but everything is fine now. Also, I can see that our support agents have responded to your ticket at our help center. Please check and let us know your current situation and follow up on your ticket if you need further assistance.
Hello Team I hope you are doing well, there is a fatal error in the theme and our web is down for 5 days. The ticket is already created, but can we get a better agent? Your agent left the web with the issue which is publicly seen “Fatal error: Uncaught Error: Undefined constant “THEME_NAME_I18N” in” and all the details of hosting.
How to get better support? Thanks
Hi, I am so sorry to hear that but right now as I can see from your ticket at our help center the problem is taken care of by updating to the latest version of the Phlox theme and plugins. Please check and let us know if you need anything else.
