177 comments found.
Hi: nice theme. I purchased it many years ago and finally – have a good chance to try. However, there is some issue with widgets: once I open the section /wp-admin/widgets.php there are plenty of red notifications about some errors and widgets sections are not visible and I can’t update
E.g. such notification: The “text” block was affected by errors and may not function properly. Check the developer tools for more details.
Hello,
Thank you for using our theme!
New Block Widgets section, which came with the newer versions of WordPress, is a bit heavy on the server resources. This is the reason why you are seeing those errors. However note that those errors are not affecting your website in any way. You can simply close them and continue with making changes to your widgets. Or you can use Classic Widgets plugin which will revert Widgets section to it’s previous layout.
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Qode Interactive
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Hello, I can’t seem to find section where I can edit floating div on homepage with text “Join us at 5th Wellexpo Workweek July 5-9 2018.”. Could you please give some guidance? Couldn’t find it in docs neither. Found it in database under option “qodef_options_wellexpo” but no luck.
Thanks in advance!
Hello,
There is an option to enable/disable “Content Fixed Area” in WellExpo Options > Page. This is a global option and there is also an “Enable Content Fixed Area” in “Select Content Fixed” options on the page. Local page options will override global theme settings.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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I’m wondering if your site has a “Login”? Where the person can modify their registration details?
Hello,
There is a My Account page (where registration form can also be enabled). However, this is for the WooCommerce online store showcased in the demo here.
The registration form showcased here is a contact form created using Contact Form 7 plugin, and it is intended only to send entered information in a form of an email.
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I moved site to root but it stopped working welexpo features. I have very bad experience with this theme as its based on wp bakery plugin.
Can you please help how I can deactivate the old domain? I have issue when I try to activate it on current domain.
http://helpcenter.qodeinteractive.com/hc/requests/298330Please check full ticket here.
Hello,
Your ticket has been updated, and your theme has been deregistered. In case you need any further assistance, please continue the conversation on the Help Center.
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Hello I have updated my WELLEXPO theme. Currently my text has disappeared from the blocks Process Item Settings. The background is displayed but the text is not. Hopefully you can help me solve this problem. Thanks in advance for looking into this problem.
Hello,
Make sure that you have updated the bundled plugins as well. Please try to follow the instructions from this article.
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Hello I can’t instal WPBakery 8.5: Important Security Enhancements & Bug Fixes This release addresses several bugs, introduces additional performance optimizations, and strengthens WPBakery’s overall security. With WELLEPO
Hello,
If you do not want to wait for the next theme update to update WPBakery, you can submit a ticket at our Help Center or contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.
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Is the latest version of WP Bakery supported by this theme, we wanted to use it but your theme hasn’t been updated in over a year?
Hello,
The theme is compatible with the latest version of WPBakery. If you do not want to wait for the theme update to update the WPBakery, you can submit a ticket at our Help Center or contact us through this email, include your purchase code in the email, and one of our support agents will gladly provide you with the latest version.
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Hi this theme hasn’t be updated in a couple years, will it be updated any time this year. The WPBakery is outdated and also needs updating. If you aren’t going to update the theme can you at least give purchasers and updated license for WPBakery?
Hello,
The theme is supported and we will continue to update it.
The current version of the theme is compatible with the latest version of WordPress and with PHP 8.2If you need immediate update of any bundled plugin you can contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.
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Hi, I’ve sent the email requesting the Updated WPBakery and Slide revolution plugin.
Hi,
We could not locate any opened request related to your purchase code or Envato username. Did you include your purchase code in your request?
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The theme is not functioning correctly. Unable to edit pages; any attempt results in a 500 Internal Server Error.
Hello,
We couldn’t reproduce this on our installation of the theme.
Please try suggestions from this article and also try contacting your hosting provider since 500 Internal Server Error are server related errors.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
We also recommend checking the documentation in this link and our Knowledge Base here.
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Any option to send generate Qr-Code for ticket and send it by whatsapp !
Hello,
Thank you for taking an interest in our theme.
Unfortunately, no. Implementing this would require additional customization, but this falls out of our support scope.
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Countdown timer only goes to 2022 with the latest version 1.5. Is there a way to add more years?
Hello,
At the moment the latest version of the theme is Version 1.7, please see change log.
To update theme and bundled plugins please follow instructions from this article – How To Update A WordPress Theme And Plugins. After you update the theme all of the plugins with available updates will be listed in Appearance > Install Plugins.
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Hi when created an event, the page view and or preview only goes to a 404 page. Is there a simple solution to this? Those who buy may need to know this if it’s an easy fix or a mandatory support ticket issue.
Hello,
It is possible that you just need to regenerate the permalinks. If that does not help, please submit a ticket at our Help Center and one of our support agents will take a look. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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Hello? I am considering purchasing this theme. This appears to be a site that takes advance reservations, ticketing, and even refunds into consideration. Is this correct?
Also, do I need to make an additional paid purchase to activate the feature after purchasing the theme?
Also, I would like to know how active and customer-friendly the chat support, ticket, and topic inquiry support is when building the theme.
From my experience of purchasing multiple themes with different themes, everyone said they were good at first, but I encountered too many uncooperative situations after purchase and construction.
thank you
Hello,
Thank you for taking an interest in our theme.
The theme generally comes with the options to introduce the speakers, create events, add schedules, and make it easy for people to get informed & attend the meetups. There are no built-in ticketing options, however, you can add links to some other ticketing platforms.
All the options that you see on our demo website are available for you without any additional purchases.
Once you purchase any of our themes you will get 6 months support period and you should know that you can always turn to our support team and you are more than welcome to submit a request at our help center and our support team will be happy to help. The response time is generally within 24 hours.
Support
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Qode Interactive
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Hello team Nice work. Does your theme support multi language and RTL?
Hello,
Thank you for reaching us!
Unfortunately, RTL is not supported. Anyhow all shortcodes without dynamic shortcodes should be working well on RTL.
When it comes to creating a multi-language site with our themes we recommend checking this article – How To Create A Multi-Language Website.
Do let us know if you have any additional questions.
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Hi
Do you have any option to open speakers / team members in a new tab?
Also the excerpt for the team member description isn’t ideal as it won’t break up two paragraphs, it just runs as one continuous piece of text. When I try to add a text area below to work round this only the VC code appears in the pop up option so I can only use the ‘open in single page’ option for team list
Hello,
Available options for Team List shortcode are listed in the documentation in this link.
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
Support
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Qode Interactive
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is this compatible with elementor
Hi there,
Thanks for taking an interest! Our theme comes with the native import method with WPBakery plugin and it is not Elementor supported, but we do have many Elementor themes available as well which you can check.
Thanks.
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My website was hacked and I can’t go in and unregister the Wordpress theme to use the purchase code on my new website. Can you please unregister my purchase code so I can register this for the new website?
Hi there,
Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
You can always do it on your end from our help center
If you still need assistance, we would kindly ask you to send us a mail providing your purchase code in it and our team will help you with this.
Thanks.
Support
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Today i installed theme for the first time after importing demo data the site just broke , cant save anything after making any changes , i have submitted the ticket already please fix my site ASAP my event is coming soon
Hi there,
Thank you for reaching us!
If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
We could not locate any request from your Envato username, so if you possibly have one provide us with your request ID.
Thanks.
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looks like it did not submit last time here is the request ID 241078
Hi there,
We do see that your request has been responded so please if you need any further assistance, continue the conversation with our support team.
They will be happy to help always.
Support
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I got this template 2-3 days ago. Each time i save. Its not saving and when i logout to login again, wordpress is white and nothing is working whats going on please. Whats the fix, i got this for an event to start on tomorrow and am facing this shit. Please initial before i ask for refund asap
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
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No One Should Purchase This Theme, They Suck At Releasing Updates – 2 Years No Update
Hi there,
We are sorry to hear this but the theme will work as intended even though it has not been updated in a while, however, you should know that the theme is on our priority list and will be updated as soon as possible.
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Hi, I want to upgrade to php 8.1 version. It’s compatible?
Hi there,
Thanks for writing in! We suggest you to use PHP 8 until we release full support for PHP 8.1.
If you need any further assistance you are more than welcome to submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
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