26667 comments found.
Hi I love the design and flexibility of bridge and also looked into your qi theme. Is bride using the QI framework too? And last question: Im going to host events and need an event calendar- cant find this in the bridge design, is this possible and do you have a design I can look at, Thank you!
Hello,
Bridge theme and Qi Theme do not share the same framework, as each theme has its own unique framework. However, you can use our Qi Addons for Elementor plugin, which is also used in the Qi Theme, to expand the theme options with Qi Addons widgets.
There’s a bundled plugin Timetable Responsive Schedule for WordPress which is suitable for class schedules.Please check the following demo
Also, the Events Calendar plugin (free version) should work well with Bridge and has been included in our Educational Centre demoDon’t forget to sign up for our newsletter and be the first to find out all the latest news.
Please deregister my purchase so I can use this theme on a new website.
Hello,
We have deregistered the purchase code for you. You should be able to register the theme on a new website.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, I would like to request the deactivation of the registration for this theme, as I plan to use it on a different domain. Please let me know if any further steps are required. Thank you for your assistance.
Hello,
We have deregistered the purchase code for you. You should be able to register the theme now.
You can also deregister your purchase code via deregistration form at our Help Center in “My Products” section of your account.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
hi. Please de-register this theme from this domain: www.checkcarbonfact.com. I want to use theme on another domain. please treat as urgent. thanks
Hello,
Thank you for contacting us.
We have deregistered the purchase code for you. You should be able to register the theme now.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
i buyed the bridge theme for a website project. Now i need another theme of bridge for another website project. Is it possible to use the same license key or do i need a new license?
Hello,
Thank you for using our theme.
Each installation requires a separate license. Therefore, with the Regular license you purchase with our theme, you can use the said theme only on a single website or a domain.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
hH,
My theme has stopped working and I believe it is because my license is being used on another expired website.
I have tried registering on your support forum to deactivate it, but it will not send me an activation email.
My email is roryflynndesign@hotmail.co.uk
Please advise.
Rory
Hello,
Thank you for contacting us.
We have deregistered the purchase code which was connected to a domain where Bridge theme is no longer in use. You should be able to use it now to register your new installation of the theme.
Also, we’ve now verified your account manually. Please clear your browser cache and try to login once more.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Am unable to activate theme after updating it.. Please Wait…has being active for 2hrs
Import Demo isn’t working
I deleted my WordPress reinstall the theme. it does not let me register for same domain. can you please reset at your server ? i tried to create account in your helpdesk but i am unable to do so because i did not receive any email to complete my verification. this is my email kisseth@kisseth.com
Hello,
We have deregistered the purchase code for you. You should be able to register the theme now. If you are still getting the “Please Wait…” message during registration, then try suggestions from this article.
We can verify your email manually, however, we couldn’t locate any account created with this email at the moment. If you ever need assistance with deregistration you can also contact us through this email, include your purchase code in the email, and our support agents will assist you with deregistration.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thanks but am getting this error when importing demo..Something went wrong. Please contact support. when it gets to 98% The import process may take some time. Please be patient.
Revolution Slider doesn’t load the slide
When import reaches 98% and stops, that usually means that everything is imported except sliders, however they can be imported manually. You can find more detailed instructions in this link.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
We also recommend checking the documentation in this link and our Knowledge Base here.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
thanks it works..
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Hello, Today I purchased this theme which was not added to my download page (I have purchased it 2 other times in the past).
Hello,
Thank you for choosing our theme.
If you need any assistance regarding your purchases and your ThemeForest account please contact Envato support here.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I haven’t heard back from the Envato support. Your company hasn’t heard back either, and I have an urgent job to do. I don’t understand why the item wasn’t added to my downloads but you took the money from my card. Can’t you send me the template to my email?
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
But I need the third licence for the demo content of my new project. Can you send it to me via emai because the support of Envato hasn’t answered me yet?
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Can I deactivate one of the two old licenses because the website has been deleted from the server and I can’t deactive it myself? If I can, I would like you to let me know to which email I can send you the license that I want to deactive. Thank you
You can deregister your purchase code via deregistration form at our Help Center in “My Products” section of your account. If you are unsure about the domain where the theme was previously registered, you can enter any url (like google.com), and in the error message the correct url will be written.
You can also contact us through this email, include your purchase code in the email, and our support agents will assist you with deregistration.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I have ran into an issue and had to reinstall the theme. it does not let me register for same domain. can you please reset at your server ? i tried to create account in your helpdesk but i am unable to do so because i did not receive any email to complete my verification. the email id i used in all the events are meccanroe@outlook.com
Hello,
Thank you for contacting our.
We have now verified your account manually. Please clear your browser cache and try to login once more here.
We also deregistered the purchase code for you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi there, Thank you so much for rectifying the issue on purchase code activation and my helpdesk login issue. I am able to access helpdesk now and I have submitted a ticket #290387 for your help. Best.
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Good day, i get this message when i try to use my activation code in WordPress site this purchase code is already used in this live domain.
is it possible to help deactivate the license from the theme because now I can’t access the domain anymore. it has been deleted from the host
Hello,
Thank you for using our theme.
We have deregistered the purchase code for you. You should be able to register the theme now.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi! Is it possible to make the size of the logo bigger? Thanks 
Hello,
Please check the documentation in this link. In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hey everyone, is there a way to have the text that shows up on top of featured images on blog posts be a different size than your h1/h2 size? Say I wanted to have a large title as the h1 for my blog post, but don’t want my page h1s to be that large.
Thank you!
Hello,
Please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, can you let me know if there is a built-in mega menu and how to set it up? Best Regards
Hello,
Please follow instructions from this article – How To Create A Wide Mega Menu Using the Bridge WordPress Theme.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Ok Thanks! I’d also like know if is possible add an image to mega menù? best regards
This is also covered in the video tutorial. Please check the “05:40 – Adding images to the wide menu” part of the video.
Since author’s dashboard is meant for general inquiries and pre-sale questions, if you need further assistance, please submit a ticket to our Help Center and our support agents will help you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I just bought this theme and I cannot use it because there’s an error when I ant to import demo content: Sorry, there has been an error. This does not appear to be a WXR file, missing/invalid WXR version number
Also, none of the demo preview images are shown because of a certificate error: admin.php:19674
GET https://export.qodethemes.com/bridge-admin/images/demos/bridgedb505.jpg net::ERR_CERT_COMMON_NAME_INVALIDHello,
Thank you for choosing our theme.
We are experiencing some issues with CDN at the moment which is affecting import. You can try to repeat demo import later, but before you repeat it, please navigate to Appearance > Menus and delete menus, so menu items don’t get duplicated.
You can also try XML demo import method which is covered in import video tutorials here.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I already created a ticket. Your export xml data is also unavailable (404 error). So this is rather infuriating
You can try again, the servers should be working correctly now.
We’ve checked and we see that your ticket was updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center and they will gladly help you. Thank you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
The blog listing page is not displaying a post that uses WP Bakery as a layout. It displays the listing as raw shortcode. I tried support but it says my support has expired – however this is a glitch in your theme that has never worked correctly for us.
Hello,
The blog list is working correctly on our end. You just need to add excerpt for blog posts. For more info, please check this article – What To Do If Your Blog List Is Displaying Code.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. You can find more info regarding support expiration and option to extend it in this article.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello,
I have imported a demo, and I would like to know if I can add ready-made elements or even full pages from another demo. Is it possible to do this through the Elementor Library or any other method?
Thank you in advance for your help!
Hello,
Unfortunately, it is not possible to import/insert just sections or pages from another demo. The best approach if you want to check the settings or any element from another demo is to create local test website. For this you need to install local server, e.g. XAMPP. Then install WP, Bridge, plugins and import desired demo content to your local testing website and check how the pages have been built and what settings/elements have been applied. You can also export/import templates built with Elementor as explained in this article.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I want to install the theme on a new domain, but when I try to register it, it says it is on another domain. I no longer have access to the other domain and it is not in use. How do I activate it on my domain? I have tried to register it on the Bridge page but it says it is in use or on another domain. Can anyone help me?
Hello,
Thank you for contacting us.
We have deregistered the purchase code for you. You should be able to register the theme now.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thank you
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hello and thank you for your help,
The checkout page doesn’t display correctly if I use the Visual Composer shortcode: https://www.bubbleevent.be/validation-de-la-commande/
But it’s the only way to display additionnal fields (TVA/VAT in that example).
Cause if I use the gutenberg code, here is the result: https://www.bubbleevent.be/commander/ It display correctly but no additionnal fields
thank you very much for your help,
Hello,
To use the checkout template by the theme please follow instructions from the video tutorial in this link this link (you can skip to the 5:00 mark).
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello,
It was already done.
The problem is that I cannot add additionnal fields on that page.
the same problem as jk_costa
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It’s very important for me to install this demo. Support for this item has expired. Thank you very much.
Hello,
Thank you for using our theme.
Please check if the theme and Bridge Core plugin are updated to the latest version listed in change log.
To update Bridge theme and bundled plugins please follow instructions from this article – How To Update The Bridge WordPress Theme And Bundled Plugins. After you update the theme all of the plugins with available updates will be listed in Appearance > Install Plugins.
Once the theme and core plugin are updated, all of the newly added demos will be listed in the import section.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello,
Thank you! I cannot import the demo with One Click because the functionality is not working. I don’t know why, but when I click, nothing happens. Therefore, I imported it using the .xml file, but the import is incomplete. My slider is missing, and my theme is not 100% like the demo. What step am I missing? Thank you!
The Slider Revolution import is missing because the latest Bridge Theme version is New Demo 491 – Nail Bar, but I need New Demo 508 – Hairstylist. Please check on revslider/index.html. Thank you!
They are all available in the latest version of the theme (please see screenshot).
We recommend following instructions from the video tutorials in this link where all steps for demo import are covered in detail.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi! I have several licences but can’t see what sites they’re registered on (some are not defunct so presumably I can use the licence elsewhere?). Additionally I have a site that says the licence is registered but I never get offered updates and I know the theme is not up to date… can someone possibly help? Thanks in advance!
Hello,
Thank you for using our theme.
You can deregister your purchase code via deregistration form at our Help Center in “My Products” section of your account. If you are unsure about the domain where the theme was previously registered, you can enter any url (like google.com), and in the error message the correct url will be written.
Theme changelog is located in this link.To update Bridge theme and bundled plugins please follow instructions from this article – How To Update The Bridge WordPress Theme And Bundled Plugins. After you update the theme all of the plugins with available updates will be listed in Appearance > Install Plugins.
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Hi – thanks – yes I’ve been there – but can only see 3 licences when I have purchase several more. Also I still can’t see which domain they’re registered on – you mention to enter a url – where please? I don’t want to accidentally deregister a theme on an active site.
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