6337 comments found.
I am a long time Impreza user/customer and I am happy with the theme. I just renewed Impreza support subscription but Envato still has me blocked for support so I can’t submit a ticket for Impreza. This has happened before. I have to contact Envato support and it takes many days for them to even respond. The email I got from Envato says it may take 10 days for a reply!!!!!!! Unreal. I am trying to get a conflict with Gravity Forms resolved but I can’t create a ticket even though I have paid for support. DO BETTER.
Hello,
Please log in to https://help.us-themes.com/ and open your profile’s Licenses page. There’s a synchronization link at the bottom. Pressing it should refresh data on the licenses you purchased and let you create a ticket.
Hello. When searching on a site, for example “WooCommerce” is added to the URL ”/?s=WooCommerce&post_type=product”. Is it possible to remove it &post_type=product? So that a clean query remains ”/?s=WooCommerce ?
Hello,
This query is most likely added by the Search element inside the header, which is set up to search only for product-type posts. If you deactivate it, search results will start showing other post types (posts/pages/custom post types) and not only products.
Hello,
Please update to the latest version, which includes fixes for the issue described above.
Which woocommerce latest version your theme supports. There are certain plugins in our website which now require version 9 now with their latest version.
Hello,
Our theme works with the latest available WooCommerce version (currently, 9.7.0).
If you need further assistance, please create a ticket on the Support Portal, and our team will gladly assist and guide you.
In a site where I checked the SEO of my webpage in IMPREZA, it said that I shouldn’t use inline styles like these:—gap:3em. I know this is used for spacing between columns, so I ask: are these considered inline styles that shouldn’t be used? Since IMPREZA is SEO-friendly, can this be changed, or is it not necessary?
Hi, does anybody have this issue with a grid showing?
Warning: Attempt to read property “count” on array in …...
Thank you for any advice.
Hello,
This case needs more data to investigate its reason. Please create a ticket on the Support Portal and share an example page URL, so our support team can investigate. Thanks in advance!
Hello,
This site is not template-based. It uses a custom-made design created from scratch by its developer.
If you need further assistance, please create a ticket on the Support Portal, and our team will gladly assist and guide you.
Hello,
we have a problem with the display logic, can you help us?
We want to show some content only for specific user roles. Most of our users have multiple roles. If we say “user role inlcudes XYZ” it shows the content for all users who have the role “XYZ” – no matter how many other roles they have. But as soon as we turn it around and say “user role exlcudes XYZ” it doesn’t work if you have multiple roles (or in the display logic you have to select exactly the combination that the corresponding user has – but that’s impossible because there are many different combinations of roles).
We want to hide content when someone has a certain role – and it shouldn’t matter what other roles they have. As soon as the user has the role XYZ, the content should no longer be displayed.
How does this work? Can you help us?
Thanks in advance!
PS: Is it possible to buy just a support license? I am happy to pay for the support, but I have already bought the theme and therefore can’t do much with the regular licence in which the theme AND support is included.
Hello,
This case needs more data to investigate its reason. Please create a ticket on the Support Portal and provide your WP admin credentials via private reply so our support team can investigate.
You can purchase a support license here if you switch to the “Overview” tab and click the “Renew support” button in the right panel.
I just designed a site on Impreza on PHP 7.4 and while launching it on PHP 8.2, it is showing critical error. Does the theme work on PHP 8.1, 8.2 or 8.3 ?
Hello,
Yes, Impreza is compatible with later PHP versions. Please check if the plugins or custom code you use might be the reason for the issue. If you need assistance, please create a ticket on the Support Portal, and our team will gladly assist and guide you.
when i select any filter the product price and its name not displayed can you check the issue and let me know what is its solution.
Waiting for response
Hello,
Sorry for the belated reply. If you use the “Optimize JS and CSS size” option at Theme Options > Advanced, click the “Auto Optimize” button to ensure all needed styles are loading correctly.
If it won’t help, please use the contact form here and email us your site URL and other relevant details so we can check how it works.
i tried this is not working i submitted the details in form please check.
Hello, after updating the theme, the grid view of the entries does not work correctly, the images appear very large and do not respect the columns.
Thanks.
Hello,
If you use the “Optimize JS and CSS size” option at Theme Options > Advanced, please press the “Auto Optimize” button to ensure all needed styles are loading correctly.
If you need further assistance, please create a ticket on the Support Portal, and our team will gladly assist and guide you.
Hello, i use your theme and i want to make the same website that your demo Impreza Estate (https://impreza21.us-themes.com/) In the details page of a house for example : https://impreza21.us-themes.com/house/villa-on-86-loris-way-australia/ i see in the bottom the related other houses that have the same bedroom. How can i make this ? Can you explain me the method please ?
Thanks
Hello,
There’s a custom field “bedrooms” created for the houses. The list at the bottom of the house Page Template shows relevant items based on this custom field. The settings are: “Products with the specific custom fields” > “if EVERY condition below is met” > “Custom field “bedrooms” equals “{{bedrooms}}” (field name inside the double figure brackets fetches the value of this field for the currently viewed post).
If you need further assistance, please create a ticket on the Support Portal, and our team will gladly assist and guide you.
ok good but it is possible with a carousel ?
Unfortunately, no. Currently, this precise targeting is only available for the list-type elements (Post List, Product List, etc).
I have two questions My first question;
The site in this link uses the https://prnt.sc/iSr7vD2IGibB impreza theme and I think the accordion tab was used. Is this correct?
My second question; https://prnt.sc/lCQGOLuREaoh The objects in the picture have a w-grid-item-anchor code, I can’t find it. The system pulls Woocommerce products here, but they added a link to the object, how did they do this? Can you guide me?Hello,
On the page you mentioned, the Tabs element creates expandable sections. On small screens, it switches to an accordion layout.
When you edit the Grid element, you can set up the Overriding Link in its Appearance settings tab. It can lead to a post or open a custom link specified for the product.
If you need further assistance, please create a ticket on the Support Portal, and our team will gladly assist and guide you.
Consider as a presale question! The the is seo Optimised. Do i need any additional seo plugin like Yost, Rank math pro.. to configure the seo meta
Hello,
The theme has built-in tools for adjusting baseline SEO settings, including the SEO title, description, robots meta tag, and the page’s Schema.org type. However, if you need to customize SEO settings in depth, we recommend using relevant third-party plugins like Yoast.
You can Test Drive Impreza for free and check how it works.
Hi, since the last update today to the newest version the carousel-feature is not working properly and it seems to be impossible to configure it correctly. I have a logo element in the footer of one website on every page and there are 5 logos shown, automatically rotation, and so an. BUT the carousel shows onle one very big (full size full site) logo and nothing else …... could you please check this? Is it possible that there are some issues that have to be corrected for the last update? Despite this, I am a very content user with more than 50 Impreza themes but do not want to buy a license for not having caused this issue 
– thank you very much in advance!
Hello,
The issue you described sounds like the needed styles for the element are not loading. If you use “Optimize JS and CSS” at Theme Options > Advanced, press the Auto Optimize button to ensure styles load correctly. Also, clear the cache after.
Hi and thank you for your answer, but unfortunately it did not work. Interesting is when I am logged in als WP User, the slider works properly. Do you have any other ideas?
Hello,
If everything works correctly when you are logged in, the issue is most likely due to caching. Clear the cache of caching/optimization plugins and a CDN cache (if you use it).
Hello. There is a problem, (and I don’t know if that’s how it’s built), with the “Icon Box” element… On desktop screens, the text is visible ok, next to the icon, but on mobile, the text doesn’t go down below the icon. Is this a plugin error, or is there another setting to correct this?
Hello,
You can create a duplicate of this IconBox with the icon position at the top and use Design settings to hide the duplicate on desktops and laptops and the original one on tablets and mobiles.
Hi I have a question regards this demo. Is the color changing effect achieved from a video that runs in the background? Or that is some standard theme feature? I really like this, just would need different colors in the background. Thank you for the answer, Jan https://impreza32.us-themes.com
Hello,
It uses the background video.
Version 8.33. When using more than one OWL slider on the same page, everything works fine on a desktop, but on a mobile device a page no longer scrolls up/down when a slider is used. It kind of locks up and hogs focus as such. I can provide a screencast of this.
Hello,
Please update to 8.33.1, which fixes the above-described issue.
If you need further assistance, please create a ticket on the Support Portal, and our team will gladly assist and guide you.
hello .. can you reset all my purchase codes pleas
thank you
Hello,
Please clarify your request. If you need to get the list of licenses connected to your account, log in to https://help.us-themes.com/ using your Envato account and press the “Synchronize” link at the bottom of your profile’s “Licenses” page.
Hi, the theme is ok. But what are you doing with the last upgrades? Responsive grids are not working anymore; spaces between carousel elements are not working anymore….it’s kinda boring to get bugs with every upgrades….. How can i downgrade to the previous upgrade????
Hello,
Please clarify if you use the “Optimize JS and CSS size” option at Theme Options > Advanced. If you do, it might show the cached/irrelevant for the updated version of styles. In this case, pressing the “Auto Optimize” button should resolve the issue. Please give it a try. If you use third-party caching plugins/tools, clear their cache as well.
I don’t use “optimize JS and CSS size” (it mess my content carousel).
Please use the contact form here and share an example page URL in the letter, so we can investigate the issue.
solved
Hello, I have purchased this theme, but my website has been shut down. I need to reassign the theme license to a new domain: tarotcrafts.com. Could you please assist me with this request? Thank you.
Hello,
You can log in to https://help.us-themes.com/ and open your profile’s Licenses page. There, you can deactivate the license for the old domain and re-activate it in your WordPress admin area, via Impreza > About. For more information, please check the relevant article.
