6331 comments found.
Id purchase another lisence for this theme for a client, however the demo site, when i go to test drive it, it just doesn’t work. It wont import demos. If the demo doesn’t work, why would i purchase another lisence, or even support.
Hello,
Importing a new demo via the setup wizard doesn’t remove the previously added / pre-defined pages. You can reset the site to default with the WP Reset plugin and import the demo again to see how it works on a clean installation.
Envato API error
There is a problem with synchronizing with your Envato account. Please try again later.
I get this error by activating on website
Hello,
Unfortunately, there’s an issue with connecting to the Envato API; we’re investigating the reason. We’ll notify you once it is fixed.
Hello,
There was an issue on the Envato side. It is now resolved, and everything should work correctly; please check.
Can you add captcha on post, like on contact form? thank you
Hello,
Please create a feature request on the Support Portal, we’ll consider implementing this feature in one of the future updates.
Hello,
Please clarify the issue or provide more details on how to replicate it. When you hover your mouse over the menu element on the site you referred to, it opens a sub-items list, and clicking causes the redirect. It works correctly on my end.
Issue Summary:
There seems to be a problem with the main menu dropdown on desktop view (mouse hover). When I hover over the “Portfolio” menu, the submenu is supposed to appear (e.g., Grid 1, Grid 2, etc.). However, the submenu doesn’t open on hover immediately.
When I click on the “Portfolio” menu to force it open, the submenu appears briefly, but at the same time, the browser navigates directly to the first item (“Portfolio Grid 1”) — as if I clicked that item intentionally. So, it behaves like a single-click redirection rather than showing a dropdown.
Expected Behavior:
When hovering over a parent menu item (e.g., “Portfolio”), the submenu should smoothly appear without triggering a redirect.
Clicking the parent item should either:
Just open the dropdown (no redirection), or
Open the parent link after a delay or only if submenu is not interacted with.
Possible Cause:
It looks like a JavaScript or z-index issue that prevents proper hover detection.
Alternatively, the menu item may have href=”#” and a click event handler that is misfiring before submenu fully renders.
Unfortunately, I still can’t replicate the issue. It seems like a conflict with some custom code or third-party plugin. To check this, you can deactivate all plugins except Upsolution Core, remove custom code (if used), and clear all the cache.
the theme causes error and full stopping of the website in backend
Fehler-Details
Ein Fehler vom Typ E_ERROR wurde in der Zeile 42 der Datei /www/htdocs/w00b362c/videocontent.berlin/wp-content/themes/Impreza/common/admin/functions/updater.php verursacht. Fehlermeldung: Uncaught Error: Cannot use object of type stdClass as array in /www/htdocs/w00b362c/videocontent.berlin/wp-content/themes/Impreza/common/admin/functions/updater.php:42 Stack trace: #0 /www/htdocs/w00b362c/videocontent.berlin/wp-includes/class-wp-hook.php(324): us_api_addons(Array) #1 /www/htdocs/w00b362c/videocontent.berlin/wp-includes/plugin.php(205): WP_Hook->apply_filters(Array, Array) #2 /www/htdocs/w00b362c/videocontent.berlin/wp-content/plugins/us-core/functions/helpers.php(430): apply_filters(‘us_config_addon…’, Array) #3 /www/htdocs/w00b362c/videocontent.berlin/wp-content/themes/Impreza/common/admin/functions/updater.php(100): us_config(‘addons’, Array) #4 /www/htdocs/w00b362c/videocontent.berlin/wp-content/themes/Impreza/common/framework.php(123): require(’/www/htdocs/w00…’) #5 /www/htdocs/w00b362c/videocontent.berlin/wp-includes/class-wp-hook.php(324): us_theme_setup(’’) #6 /www/htdocs/w00b362c/videocontent.berlin/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array) #7 /www/htdocs/w00b362c/videocontent.berlin/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #8 /www/htdocs/w00b362c/videocontent.berlin/wp-settings.php(682): do_action(‘after_setup_the…’) #9 /www/htdocs/w00b362c/videocontent.berlin/wp-config.php(104): require_once(’/www/htdocs/w00…’) #10 /www/htdocs/w00b362c/videocontent.berlin/wp-load.php(50): require_once(’/www/htdocs/w00…’) #11 /www/htdocs/w00b362c/videocontent.berlin/wp-admin/admin.php(34): require_once(’/www/htdocs/w00…’) #12 /www/htdocs/w00b362c/videocontent.berlin/wp-admin/themes.php(10): require_once(’/www/htdocs/w00…’) #13 {main} thrown
Hello,
Please back up your website and try the following solution:
- Remove the Impreza theme and UpSolution Core plugin.
- Install and activate the Transients Manager plugin.
- Go to View Transients and delete all Transients.
- Deactivate all plugins and install and activate the latest version of the Impreza theme.
- Install and activate the UpSolution Core plugin via Impreza > Addons.
thanks it worked perfectly.
There are page templates. Can these be used to display products in a different layout based on product category? Example: Sell parts and used motors. Parts will use the parts templates and used motors will use the used motors template.
Hello,
Yes. When you edit the product category, you can assign a custom template for this specific category.
If you need further assistance, please create a ticket on the Support Portal, and our team will gladly assist and guide you.
The Multi-Purpose theme is not installing, it just keeps loading but doesn’t continue:
Install Site The following will be installed:
All Content Settings Theme Options Shop Products
Hello,
I just tested it, and it works correctly on my end. It could have been a temporary connection issue; please give it another try. If you use any security plugins or browser extensions that might block requests/scripts from being executed, this could also be a potential reason for the issue. If so, try using another browser and/or turning such plugins off for testing.
which plugins?
see in the image how it is, it loads and does not advance: https://prnt.sc/CGDN0MlsyImK
Hello,
Try turning off all plugins except the UpSolution Core and start the import afterward.
How many domains can I use the same license on?
Hello,
Each Impreza license allows activating one production and one development site. Production is the main site, with all features included. Development — for testing purposes. On the Development site, the Maintenance Mode is always active and can’t be turned off.
WPBakery takes a long time to open to edit a page, it’s very slow, what should I do?
Hello,
Please try the solution described in this article.
If you need further assistance, please create a ticket on the Support Portal, and our team will gladly assist and guide you.
I would like to reset the license to use it on another domain: cfaz.com.br
Hello,
Log in to https://help.us-themes.com/ with your Envato account and open your profile’s Licenses page. You can deactivate the old domain there. After this, you can activate your license on a new domain via the WordPress admin area at Impreza > About.
If you need further assistance, please create a ticket on the Support Portal, and our team will gladly assist and guide you.
Hi there. Just boght a new license for your theme, and license code is installed and it is showing as active. My problem, i am unable to update the core plugin with the inbuildt update function. I am now on core 8.10 and would like to update to the latest. Also i could not find the plugin in the Themeforest download package. Any idea? Thank you in advance.
Okm found it and could update it. Thank you anyway,#
Hello,
I’m glad you’ve found a solution. You can use the “Check for updates” link at Impreza > About for future updates.
Hi. Updated from v5.3.1 to v8.3.4 and the layout has gone a bit crazy. We moved the site to a new server and updated theme and all plugins which seems to have broken the basic page layout.
It turns out none of the default theme settings were retained for fonts/sizes/line heights/etc.
Hello,
Please ensure you follow all the steps in the relevant update guide.
Since the update to version 8.34 the images doesnt appear, the single image doesnt work. Sorry for poor english, I am from Brazil. Updates are getting worse then older version everytime.
Hello,
Please ensure the issue is not due to caching or some third-party plugin conflict. Try turning off all plugins except the UpSolution Core, clearing all caches, and pressing “Auto Optimize” at Theme Options > Optimize JS and CSS size (if you use this option).
Thank you. I think it was the cache.
Vimeo videos are not playing since the update 8.32. Please fix this issue asap.
Hello,
It works on our demo site. Please check if the issue is due to some third-party plugin or a custom code. Also, please check if you can replicate the issue using the latest version.
If you disable autoplay and control options, it is not playable. Previously, it was playable with play icon even the control option is disabled.
Hello,
I checked this behavior on previous versions (incl. 8.32, 8.31, 8.29), and it works the same. Please share an example page or the theme version where it worked differently.
I am a long time Impreza user/customer and I am happy with the theme. I just renewed Impreza support subscription but Envato still has me blocked for support so I can’t submit a ticket for Impreza. This has happened before. I have to contact Envato support and it takes many days for them to even respond. The email I got from Envato says it may take 10 days for a reply!!!!!!! Unreal. I am trying to get a conflict with Gravity Forms resolved but I can’t create a ticket even though I have paid for support. DO BETTER.
Hello,
Please log in to https://help.us-themes.com/ and open your profile’s Licenses page. There’s a synchronization link at the bottom. Pressing it should refresh data on the licenses you purchased and let you create a ticket.
Hello. When searching on a site, for example “WooCommerce” is added to the URL ”/?s=WooCommerce&post_type=product”. Is it possible to remove it &post_type=product? So that a clean query remains ”/?s=WooCommerce ?
Hello,
This query is most likely added by the Search element inside the header, which is set up to search only for product-type posts. If you deactivate it, search results will start showing other post types (posts/pages/custom post types) and not only products.
Hello,
Please update to the latest version, which includes fixes for the issue described above.
Which woocommerce latest version your theme supports. There are certain plugins in our website which now require version 9 now with their latest version.
Hello,
Our theme works with the latest available WooCommerce version (currently, 9.7.0).
If you need further assistance, please create a ticket on the Support Portal, and our team will gladly assist and guide you.
In a site where I checked the SEO of my webpage in IMPREZA, it said that I shouldn’t use inline styles like these:—gap:3em. I know this is used for spacing between columns, so I ask: are these considered inline styles that shouldn’t be used? Since IMPREZA is SEO-friendly, can this be changed, or is it not necessary?
Hi, does anybody have this issue with a grid showing?
Warning: Attempt to read property “count” on array in …...
Thank you for any advice.
Hello,
This case needs more data to investigate its reason. Please create a ticket on the Support Portal and share an example page URL, so our support team can investigate. Thanks in advance!
Hello,
This site is not template-based. It uses a custom-made design created from scratch by its developer.
If you need further assistance, please create a ticket on the Support Portal, and our team will gladly assist and guide you.
