8615 comments found.
Hi, after the last update, the courses products stop appear in the woocommerce products even after updating the Product lookup tables
Please ensure that your theme and bundled plugins are updated to the latest versions.
Let me know how it goes!
I checked multiple times everything is up to date
Alright in this case please go to the StylemixThemes account and fill out the form » https://themeforest.net/user/stylemixthemes
We will troubleshoot the case directly on your site.
Kind regards
Hello,I sent email as you said but not getting any response yet
Hello
Sorry for any confusion! I realize my previous response wasn’t helpful. Let me correct and clarify things for you.
After the latest update, the way WooCommerce products work has changed. Previously, when a student purchased a course through WooCommerce checkout, it appeared in a separate tab on the dashboard, displaying all MasterStudy courses.
However, this feature is no longer available, only WooCommerce products are shown there now. Please note that MasterStudy courses can still be sold directly through WooCommerce without the need for duplication.
Best regards
I believe there was a misunderstanding. Typically, LMS courses appear as products in the WooCommerce product list within the admin panel. However, after the latest update, the courses no longer appear in the product list.
I mentioned this issue in my previous email and have also provided the website credentials for you to check. Please let me know if you need any further details.
Looking forward to your response.
Can’t add the course when i we try to add the course with “Add New Course” page goes blank
Hello,
Please ensure that your theme and plugins are updated to the latest versions. After updating, resave the permalinks.
Also, check the console and server logs to see what errors appear when opening the “Add New Course” page.
Let us know what you find!
Has a third-party video hosting services like https://bunny.net/ to protect videos been implemented? My instructors create custom videos for their clients and wouldnt want them to be public…
Hello!
Thank you for reaching out with this question! Unfortunately, there hasn’t been any progress with Bunny.net at this time. However, instead of using public URLs, you can securely embed videos using iframe codes with access control, which helps restrict access and keep your content protected.
Have you had a chance to try this method? I’d love to hear your thoughts.
Best regards
When a course is sold, can the payment be sent directly sent to each instructor without admin interaction? We do not take a percentage of the sales and would prefer the payment from a student go directly to each individual instructor.
Hello there,
Thank you for your request!
You can increase the payout percentage in the settings. Please refer to the screenshot for guidance.
Have a good day!
I see the website course loads very slow and the certificate builder has issues with image on certificate if i place image on the certificate its not saving, and when i checked the load issue with chrome console i found one file referenced but its not found on the plugin folder this is the url:
wp-content/plugins/masterstudy-lms-learning-management-system-pro/assets/js/certificate-builder/qrcode.min.js?ver=4.5.3
there is no such file exists and the theme tries to referance or calls that file, which makes the course page lods very slow looking for that file, please check and fix the issue.
Hello,
Thank you for bringing this to our attention!
It sounds like the missing qrcode.min.js file is causing the course page to load slowly due to repeated attempts to reference it. Additionally, the issue with saving images in the certificate builder may be related.
To troubleshoot:
1. Ensure all plugins and the theme are updated to the latest versions.
2. Clear the website and browser cache to check if the issue persists.
3. Manually check the plugin folder (wp-content/plugins/masterstudy-lms-learning-management-system-pro/assets/js/certificate-builder/) to confirm if the file is missing.
4. Check for console errors in Chrome DevTools to see if there are other missing dependencies.
If the issue persists, I’ll escalate this for further investigation.
Looking forward to your update!
i tried downloading the plugin folder the file even don’t exist there, that means its not in your provided plugin folder, please recheck everything once again at your end and fix the issues like these at the first place.
I regularly update everything when ever i get a notification, but missing files never get updated dont know why, you investigate it at your end why it failed?
is there a way to hide category and level during course creation?
Hello
Thank you for the request.
Yes, you can leave them empty, see the screenshot – https://www.awesomescreenshot.com/image/53317383?key=5ea8abec3b1ca5749ff008b66f1551e2 This will prevent them from being displayed.
Best regards
is Recurring subscriptions something additional I have to pay for after purchasing this theme? I create subdomains for my courses. Would I have to buy additional licenses or is one ok?
Hello,
Thank you for reaching out!
No, you don’t have to pay anything extra. For subscriptions, you can use Paid Memberships Pro (PMPro). It’s free, and MasterStudy has a seamless integration with it.
Regarding the license, there’s no need to purchase additional ones. A single license is sufficient for use in a multisite setup across all subdomains. You only need to activate it on the main domain, and it will work for all subdomains.
Hope this helps! Let us know if you have any other questions—we’re happy to assist.
Best regards,
Is there any way to sell internationally? multi currency… with the feature to change the currency based on the location the students from? i found some plugins that works with woo commerce but those will not work with master study… any solution? please guide me.
Hello there,
Thank you for the request.
Unfortunately, MasterStudy LMS doesn’t support multicurrency. However, you can vote for this feature on our request board >> https://stylemixthemes.cnflx.io/boards/feature-requests/16206 as we prioritize popular ideas for future updates.
MasterStudy works with WooCommerce. Please enable WooCommerce Checkout instead of MasterStudy Checkout to explore WooCommerce-related options. I hope this works for you, but please note that we haven’t tested it ourselves.
Alternatively, if needed, our customization team can tailor the theme and plugin to your requirements for a reasonable fee. You can reach them https://stylemix.net (please note they operate separately from our main team).
Have a good day!
i requested the feature please try to implement it, there are so many people waiting for multi currency feature…
I use woocommerce for checkout and now the payment method not showing, it shows label: Please configure payment methods…
i fixed this by adding the woo commerce checkout short code, it was using the old checkout page, i think you need to update the documentation with clear instructions how to configure this with woo commerce… its not available in the documentation. anyway i fixed this…
Hello there,
Thank you for sharing your solution! It’s great to hear that adding the WooCommerce checkout shortcode resolved the issue.
We truly appreciate your feedback regarding the documentation. I’ll pass this along to our team so we can update it with clear instructions on configuring WooCommerce checkout.
If you have any other suggestions or need further assistance, feel free to reach out.
Best regards
I updated the woo commerce to Version 9.7.1 and it says Your theme (Master Study Child version 3) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. My LMS eLearning PRO Version 4.5.3 Basic WP LMS Version 3.5.18
Hello,
Thank you for reaching out.
The warnings you see are from WooCommerce and don’t impact your website’s functionality. Since WooCommerce updates frequently—sometimes twice a week—its templates can become outdated in the theme, even if a theme update was just released. We don’t control WooCommerce’s update schedule, but the next theme version will include the latest template updates.
Best regards,
for child theme files as well?
How do you customize the sign up form? Currently, there are too many fields to fill out. I don’t want them to have to create a username or provide last name. First name, email and password is ideal. Thank you!
Hello
Thank you for the request.
The LMS Forms Editor Addon allows you to configure the plugin built-in forms such as Profile form (Registration), Become Instructor request form, and Enterprise form by adding the additional fields to the form.
Please refer to the link for more details – https://docs.stylemixthemes.com/masterstudy-lms/lms-pro-addons/lms-form-editor
Best regards
I have been using this theme for a while, and it offers many useful features for educational platforms. I had some inquiries regarding license management, and I was able to resolve the issue on my own by trying a few steps. I wish the support was more responsive, but overall, the theme provides good features.
I have been using this theme for a while, and it offers many useful features for educational platforms. I had some inquiries regarding license management, and I was able to resolve the issue on my own by trying a few steps. I wish the support was more responsive, but overall, the theme provides good features
Hello there,
Thank you for sharing your experience!
We’re glad to hear that you find the theme useful for educational platforms and that you were able to resolve the license management issue on your own.
We appreciate your feedback! We strive to provide the best support, and if you experience any delays or issues, we’re here to help. Feel free to submit a support ticket or reach out to us anytime.
If you ever need assistance in the future, feel free to reach out.
Best regards
This is the BEST course plugin/template I’ve used. HOWEVER, it’s now useless. Whenever I try to make edits to course curriculum and hit ‘Save’, I get ‘Failed To Save Lesson’ errors.
I reset Permalinks, as suggested in other comments. Any help would be greatly appreciated.
Here are the Console errors: POST https://{URL}/wp-json/masterstudy-lms/v2/lessons/5121 403 (Forbidden)
Error: An error occurred at main.js:1:1324531 at async dC.request (main.js:1:1324333)
Hello there,
Thank you for the request.
The “Failed to Save Lesson” error in MasterStudy LMS, along with the 403 (Forbidden) response when making a POST request, suggests a permissions issue. Here are some possible causes and solutions:
- First of all, ensure MasterStudy LMS and your theme are up to date.
- If you have security plugins (eg., Wordfence, Sucuri, or iThemes Security) temporarily disable them and test again.
- If you have ModSecurity enabled on your server, it might be blocking API requests.
- Go to WordPress Dashboard → Tools → Site Health and check for any REST API errors.
- Ensure the following permissions are set correctly: Folders: 755 Files: 644
- after that go to Settings → Permalinks, change to Plain, save, then switch back to your previous setting (Post Name) and save again.
- Disable all plugins except MasterStudy LMS and see if the issue persists. If it works, re-enable plugins one by one to find the conflicting one.
Have a good day!
Thanks for your reply. -All permissions are correct. -I tried adjusting Permalinks. -No security plugins. -I tried incognito mode in browser. -No REST API errors. -All theme files are current.
BUT, removing this from the lesson fixed it: “URL Command: http://(PC's Public IP Address):(Port)/playlist/0/content”
This URL structure was for a lesson, not a link. Apparently, an improper URL will cause an error. Good to know.
Thanks!
Hello there,
Thank you for the request.
We are glad you were able to find the solution! Thank you for sharing this, it’s really helpful to know.
If you ever have any other questions or need assistance, please don’t hesitate to reach out.
Best,
Hi Stylemax team. I have purchased Marterstudy lms through this website themeforest.net I tried to install my lms plugin into my wordpress but I couldn’t I don’t have Freemius account How can i activate my license? I do have the license key. Please help
Hello there,
Thank you for the request.
Please navigate to stylemixthemes account login – https://stylemixthemes.com/account/#!/login page and click on Never received password option, so purchase code and login details will be sent to your email
The link to manual might be helpful – https://docs.stylemixthemes.com/masterstudy-theme-documentation/general/where-is-my-purchase-code
Best regards
Which code should I buy? I already purchased Mastrestudy why would I purchase again?
No, you don’t need to purchase anything. Simply click on the “Never received password” option, and your purchased code along with your login details will be sent to your email.
Clicked the Never received password option and it gave me a a password reset link. changed my password with my same email at themeofrest and then login but my Dashboard is empty all the tabs are empty the Downloads, Licenses etc
When I clicked the never received password, it’s not giving me my purchased code along with your login details instead, it’s sending a reset password link
Please go to the StylemixThemes account and fill out the form » https://themeforest.net/user/stylemixthemes
We will try to send them directly, within form please describe all situation.
Kind regards
Here is my Themeforest email please send it: mcabdi555@gmail.com
Hello there,
Thank you for providing your email address. We sent a recovery link to your email address. Please click the link in the message to reset your password.
If you don’t get the email, it is either in your spam box or the email address is not in our system.
Have a good day!
Hi,
if a video lesson is uploaded with YouTube.
1) can I set that video only shows on my website? Hide in YouTube.
2) can I set that video link is not shareable? Hide in YouTube even with link
3) can i set that that can’t be downloaded?
I need that only payed memberships Can have access to the lesson.
Thanks.
Hi,
Thank you for reaching out! I’d be happy to help with your questions.
When uploading a video to YouTube, you can choose from three visibility options: Public, Private, and Unlisted. To ensure the video is only visible on your website, select the Unlisted option. This way, it won’t appear in YouTube searches, but it will be accessible through the link on your website.
I’m not entirely sure what you mean by “not shareable.” YouTube does not have a built-in option to prevent link sharing entirely. However, in MasterStudy LMS, even if a student shares the video link, only those with proper access (logged-in paid members) will be able to watch it within the course.
YouTube itself doesn’t offer a built-in way to completely prevent downloads. While there’s no download button, third-party tools can still be used to download videos. If strict content protection is a priority, you might want to look into self-hosting videos or using specialized video hosting platforms that offer better security.
For restricting access to paid members only, you can use the Paid Memberships Pro plugin. It allows you to include video lessons in membership-restricted courses. You can check the documentation here: https://docs.stylemixthemes.com/masterstudy-theme-documentation/additional-features/masterstudy-theme-manual-membership-system
Best regards,
So if someone with the payed membership shares the link, that other person can see the video too?
Yes, if a YouTube link is shared, anyone with the link will be able to view the video.
1) What about with Vimeo?
2) Can you recommend where can I upload my videos to avoid this?
Thanks
Hello,
Vimeo offers two options that might help you achieve your goal:
Only on your website (Domain-level privacy): Restricts playback to specific domains, ensuring the video only works on your website.
Hide from Vimeo: Prevents the video from appearing on Vimeo while still allowing embedding.
You can find and adjust these settings in your Vimeo account.
Vimeo would be the best option for uploading videos.
Best regards
Thanks
You are always welcome
is it compatible with the ARMember plugin?
Hello there,
Thank you for the request.
No, it is not compatible with the ARMember plugin. Instead, you can use the Paid Memberships Pro plugin, which is free. Here is the manual: https://docs.stylemixthemes.com/masterstudy-theme-documentation/additional-features/masterstudy-theme-manual-membership-system
Have a good day!
Hi, If someone buys a subscription and then distributes the account to his friends for free, how can I prevent this? Is there a feature or option to force the user to log in from one device or log out if another user uses the same login information?
Hello
Thank you for the request.
At the moment, we don’t have a built-in restriction to prevent multiple logins from different devices.
However, we understand how important this feature is, and you’re not alone in requesting it! Many users have shared similar feedback, and we already have a feature request for it
https://stylemixthemes.cnflx.io/boards/masterstudy-lms/22001Please check and add your vote.
Best regards
Hi, How are you 
I want to implement your platform in a school, and I want to set up classes or courses for elementary and secondary levels. What I need is for the members of the elementary classes not to see the secondary classes at all, and vice versa. Thanks
Hi there,
There’s no built-in option for this, but you can create separate course pages for elementary and secondary levels. Use Elementor to display only the relevant courses on each page.
Best regards,
The website loading speed is very very very slooooooow. I have upgraded my hosting service to the highest plan and also include CDN to store my digital contents. I have also remove entirely most of valuable contents on my homepage and yet the site speed is still very very very sloooooow. Did I make a mistake to choose Masterstudy for slow service delivery? From the comment section, I notice people are also having the same issue. How can this be solved? This is very disastrous to my business!!!
Hello there,
Thank you for the request.
It’s important to highlight that our client base exceeds 100,000 worldwide, and none of them have reported any issues with slow performance. Both our testing environment and live websites are functioning smoothly. It appears that the issue you are experiencing may be specific to your website. Furthermore, it’s crucial to understand that this issue is not solely related to a plugin; it also involves various aspects of WordPress and server configurations, such as central processing units and solid-state drives, which significantly impact processing efficiency. To provide further assistance, I suggest referring to the following guide for valuable insights on enhancing WordPress performance: https://www.wpbeginner.com/wordpress-performance-speed/
Moreover, the performance and speed of the site are influenced by multiple server settings and network connection factors by default. I recommend that you review the attached URL link below and follow the recommendations and tips to enhance the site’s loading speed and performance -> https://stylemixthemes.com/wp/how-to-boost-wordpress-speed-and-performance/
Additionally, on our live demo sites, our developers have utilized caching plugins such as Autoptimize, WP Super Cache, and the advanced-cache.php module on the server. These types of plugins can significantly improve the site’s performance.
Have a good day!
I Created a FREE course but my students cannot play any of the video, nothing seems to be clickable even the ‘GET COURSE’ is not clickable. All my plugins are well updated. Please how do i resolve this ASAP. Thank you
Hello there,
The “GET COURSE” button is completely unclickable? That’s unusual. Check the browser console to see if any element is overlaying it. Also, try disabling third-party plugins to rule out conflicts. Resaving permalinks (ensuring “Post Name” is selected) might also help.
Let me know how it goes!
