5191 comments found.
Hi TieLabs
Thanks for the update, the AVIF now support in ilighbox, but what about in your other plugin like Jannah Autoload Post or other plugins to also compatible with this update? I see its not well supported. Please release the fix! Thanks!
Hi @mranonx!
Thanks for using Jannah.
What is missing?
If you have any further questions or need assistance, please create a support ticket using the link below and our support team will gladly assist and guide you
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Best Regards.
Hi @Mathan82!
Thanks for using Jannah.
From the theme options page > Blocks section > Sliders Settings, you can choose the position of the image.
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
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Best Regards.
Thanks for the updates, however the slider image did not fully covered fully. Also is not mobile responsive.
Original Image: https://imgur.com/VjUi1Mx Slider Image: https://imgur.com/mgj3we4 Mobile Version: https://i.imgur.com/wXNv0t2.pngHi! I saw that there is an option to hide the featured image. Is there also a way to hide the post title? Thanks
Hi @Scarfatio!
Thanks for using Jannah.
You can do that for pages through the Jannah Settings section below the editor > Hide page elements, but currently, these options are not available for Posts, but you still can hide them via CSS.
If you have any further questions or need assistance, renew your support and create a support ticket using the link below and our support team will gladly assist and guide you
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Thank you, we look forward to serving you!
Best Regards.
How to remove title in the custom slider on front page. Please refer to the image below. https://imgur.com/6TgUHKo
Hi @Mathan82!
Thanks for using Jannah.
Keep the block title option field empty, and no title will appear,
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
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Thank you, we look forward to serving you!
Best Regards.
HI, we have currently one license, but we need another 5 for 5 different domains? How to do it. Ordering 5 times the theme? How about the licensing of each website via Envato? How does that work since all purchases are in one account? Thank you
Hi @w3arts!
Thanks for using Jannah.
You can buy all of them using the same account and manage licenses and domains through your account on our website.
However, if you intend to transfer the website and license to a client, we recommend purchasing the license through a separate account. This will allow you to provide them with the account credentials later.
If you have any further questions or need assistance, please create a support ticket using the link below, and our support team will gladly assist and guide you
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Thank you, we look forward to serving you!
Best Regards.
What should be image size for custom slider?
Hi @Mathan82!
Thanks for using Jannah.
The minimum size 1200px x 450px
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
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Thank you, we look forward to serving you!
Best Regards.
hi, just wanted to let you know that your old bugs appear again that bulleted and numbered list are not showing but the text indeed indent.
my current parent version of theme are 7.4.1 and my child theme version 1.0.2
Hope this will be fixed soon.
Regards,
Hi, Full width editor is not working here. https://prnt.sc/JtH09tIM03qH How can I switch to full width content editor?
Thanks
Hi @shsajid!
Thanks for using Jannah.
Go to the theme options page > Advanced Settings > and enable the “Disable the custom styles in the editor” option.
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
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Thank you, we look forward to serving you!
Best Regards.
Hi @eoduncu91!
Thanks for using Jannah.
There is no option like that in Jannah, you can add it as a feature request in the ideas section on our website. http://tielabs.com/members/submit-your-idea/
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
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Thank you, we look forward to serving you!
Best Regards.
Hi @skrsrvbd!
Thanks for using Jannah.
Thanks for reporting this issue. it will be fixed in the next update.
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
Hello, bro. The issue was not fixed after I updated to the latest version of the theme. Please check.
Hi @skrsrvbd!
Thanks for using Jannah.
Please upgrade to version 7.5.1
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
Thank you so much for the update.
Hello. Is the theme compatible with Polylang to make a monosite for english and arabic at the same time. Especially having article page dedicated to each language ?
Hi @arcadetf!
Thanks for using Jannah.
Yes it supports WPML and PolyLang
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
Does this theme not support Elementor plugins??
Hi @afkaristudio!
Thanks for using Jannah.
The theme is already compatible with the WPBakery and Elementor plugins so you can use any of them to build any landing pages or posts as you want. but the core theme blocks are available in the TieLabs Page Builder only so you will not be able to use them in 3rd party builders. and you can not use both builders on the same page.
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
Hello, how can I change this section?
Hi @RaufQuliyev!
Thanks for using Jannah.
From Wp-admin > Appearance menu> Widgets page > Footers widgets.
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
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Thank you, we look forward to serving you!
Best Regards.
Hello, I don’t know what’s going on with your theme but it’s impossible to delete a block or anything on the builder. When I delete a block or anything after the update, nothing disappears. I can’t add a block or delete what I want. What’s the problem? My homepage: https://www.journalducm.com
Can I have a reply please?
Hi @LBour!
Thanks for using Jannah.
Please try these common solutions. If none of these fix the problem, please open a new support ticket.
- Update everything including WordPress, the theme and plugins. Available updates appear in Dashboard > Updates.
- Deactivate all plugins in case there is a conflict. If the problem goes away while all plugins are inactive, then reactivate them one by one to determine which is causing the problem.
- Clear cache in both your browser and in any caching plugins that you are using (also disable services like CloudFlare, if used with your website).
- Revert code changes if you have modified the theme’s code. If using a child theme, reactivate the parent theme.
- Go to the Status page under the Jannah menu and make sure there are no errors appearing there
if none of the suggestions above fixed the issue, please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
Nothing works! I’ve already deactivated all the plugins, Wordpress, the theme and all the plugins are already updated and the cache has already been cleared. I’ve tried with the parent theme and nothing either and no errors appear on the status page.
Hi @LBour!
Thanks for using Jannah.
It needs to be investigated on your website and requires additional information, some of which may be private. so send us an email via our profile page and include your site URL with wp-admin access so our developers can investigate.
Thank you, we look forward to serving you!
Best Regards.
Please send me a message here : https://www.journalducm.com/contact/ and give me an email adress for the admin access. Thanks.
Hello, Can you reply me please? Nothing after 2 weeks. I don’t understand why you don’t reply me, it’s very urgent.
Hi @LBour!
Please send us an email via our profile page.
Best Regards.
OK
Is there anywhere to download older versions of the theme? These latest updates are not ideal for my site (mainly the WM Playlist) and I’d like to revert back to 7.3.9 please.
Hi @BND83!
Thanks for using Jannah.
Kindly send us an email via our profile page here on Themeforest and we will send you the ZIP file.
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
Thanks. I am sticking with the latest version for now. I’m trying to get the new WM Video Playlist working. It worked ok initially. But I added a new video and now it is showing a weird display of my webpage instead of any videos. Could I ask, what was wrong with the old video playlist system? It seemed perfect to me.
Thanks
I am extremely disappointed with the response I received regarding the featured image issue on the Jannah theme.
It is evident that my initial message was not reviewed properly. As I mentioned earlier: 1. I have already used plugins like Auto Post Thumbnail and Regenerate Thumbnails, but the issue persists. 2. The problem is not about posts missing featured images. It’s about featured images not displaying on the homepage or posts, even though they are correctly assigned and exist in the media library.
To clarify further, I used the exact same migration process for another website with the Voice theme, and it worked perfectly without requiring additional plugins or manual fixes. This issue seems exclusive to the Jannah theme.
I have been waiting for your response for 8 days, during which I provided all the necessary details and even gave you access to the admin panel as requested. To receive a generic response suggesting something I already mentioned is both unprofessional and frustrating.
I expect a proper investigation and solution for this issue. If you require further details or need additional access, let me know, but please treat this matter with the seriousness and urgency it deserves.
Looking forward to your prompt and helpful reply.
Hi @aitbrahim!
Thanks for using Jannah.
Because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
Hi TieLabs
The ilighbox brought by Jannah is not working with the AVIF image, please fix this. Thanks!
I need to add WhatsApp share button on Desktop as well, sticky and also on bottom section.
Hi @seoneurons!
Thanks for using Jannah.
Because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
Hello, We opened a support ticket, but there has been no response yet. Can you please check this support ticket: Your ticket number is #TIE-63763.
Please and Please…when you can integrate more email marketing provider in the theme newsletter widget…. we need Brevo or sendinblue, MailPoet….
Hi @marwank12!
Thanks for your interest in Jannah.
This is not on our plan for the near future updates.
if you have any more questions please do not hesitate to contact us.
Thank you, we look forward to serving you!
Best Regards.
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