6644 comments found.
I would like to request Turnstile integration, which is excellent for spam. Thanks
Hello, Johnr007,
Thank you for choosing XStore as your WooCommerce WordPress theme.
Please make your request via this page – https://www.8theme.com/taskboard/
Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Warm Regards,
The 8Theme Team
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Hello,
Finally getting around to install this theme. I like the fact that you have chatgpt incorporated, however on your video I see it only for gutenberg editor. I use elementor. Is there a widget that i can add and use it, or is it part of the tiny mce editor, so I can use that and use it within elementor. Since I have gutenberg disabled, this wonderful feature will be no good without those options on elementor. At a minimum I would suggest making it part of tinymce, so that it can be used in elementor and other page builders using the default editor widget.
Hello, Johnr007,
Thank you for contacting us and for using XStore.
You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
Additionally, please read this article – https://elementor.com/blog/use-chatgpt/
We hope this information is helpful.
Warm Regards,
The 8Theme Team
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Cannot update the ticket with my replies. Keeps telling me it is duplicate content – frustrated. so replied to the public side of the ticket. BTW your ticket system also has a issue, if you write on the private side, it cannot be submitted unless you put something on the public side, so i just put a space. thats a bug. please help resolve the issues related to the theme, or give me a refund. I have had so many issues after the initial install and still not able to use the theme.
Hello, Johnr007,
Support-related questions should be discussed via the forum, and we can see that you have successfully reached out to us there. It is not an issue for customers to provide a general description in the public area while sharing private information through the private content section. However, we appreciate your feedback on how we can improve the forum experience—thank you for sharing your thoughts.
From our discussion on the forum, it appears that the issue is not with the product itself but rather with becoming familiar with the functionality of our theme, which may take some time. We are confident in the quality of our product, and if you are dissatisfied for any reason, we have already provided you with a link where you can submit a refund request.
Please make a decision and communicate it through the forum or email (here is a link to a page with the contact form – https://themeforest.net/user/8theme ), as the comment section is not intended for such discussions.
We appreciate your understanding in advance. Kindly note that you are reaching out on a weekend, so there may be some delay in our response. We kindly ask for your patience, as we always strive to provide the best service for our customers. Your cooperation is greatly appreciated.
Warm Regards,
The 8Theme Team
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Hi! My name is Emma and our client has your theme (www.vpzmoda.com), and it is suddenly kind of broken. It has been a year since her last agency bought the theme, so maybe that is the reason why it’s broken? Cause the license expired? We would like thank your support, thank you so much!
Hello, Emma,
Thank you for contacting us and for using XStore.
The expiration of the support period does not affect the functionality of the website in any way. It only means that the license holder can no longer post topics on the support forum. It is important to clarify this to avoid misleading users who may read your comment later.
We recommend updating the theme and core plugin on the mentioned website by following these guides:
- https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
- https://www.8theme.com/documentation/xstore/plugins/plugins-update/
After updating, please clear the cache and check if the issue is resolved. If the problem persists, try disabling third-party plugins, as one of them may be causing the issue. Additionally, do not forget to review any custom code added by you or the website owner in the child theme. Since WooCommerce has been updated, some parts of the custom code may no longer be relevant.
These are the basic troubleshooting recommendations.
To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including screenshots and temporary wp-admin access. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
If your support has already expired, you will need to extend it on ThemeForest before we can proceed. For detailed instructions on how to extend or renew your item support, please follow this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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Hello,
I have been using your theme for the past month, and it has been working fine. However, since last week, the theme has been consuming all server resources, causing my website to go down. I tried restoring the initial version, but the issue persists. I even switched to two different servers, but the problem remains the same.
How can I optimize the theme to resolve this issue? Please assist me as soon as possible. I have already purchased the theme, and your support forum is not working.
Looking forward to your prompt help.
Thank you.
Hello, Mvahora1,
Thank you for getting in touch with us.
Please try to register an account https://www.8theme.com/registration/ on our support forum now and then submit your request there – https://www.8theme.com/forums/xstore-wordpress-support-forum/
If you encounter any issues with our website, we kindly ask you to record a video of the problem and contact us via email using the contact form on this page – https://themeforest.net/user/8theme
Thank you for your cooperation and we look forward to hearing from you soon.
Warm Regards,
The 8Theme Team
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I am experiencing high CPU usage and memory overflow issues on my website, which is built using the XStore theme. To troubleshoot, I uploaded a 15-day-old backup that was previously working fine, but the issue still persists.
To help identify and resolve the problem, I am sharing my FTP details and admin login credentials with you. Please check the website and let me know what might be causing this issue and how I can fix it. Additionally, if there are any specific optimizations or settings required to prevent this from happening in the future, please guide me accordingly.
i already 30 hours ago shared details but yet no response from your team when i will get support ???
Hello,
We apologize for the delay in our response due to the weekend. As we can see, you have already received a reply on the support forum. Unfortunately, the temporary wp-admin access credentials you provided are not working.
Therefore, we kindly ask you to communicate exclusively through the forum, as all further discussions will be conducted there.
Thank you for your understanding.
Warm Regards,
The 8Theme Team
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Check now both updated now it will work
i am waiting for response from 15 hours
It says that my email is registered before when I tried to register and when I click on forget password, nothing is send (Check spam). Is there something wrong cause im a new purchaser.
Hello,
Thank you for choosing XStore as your WooCommerce WordPress theme.
Please contact us via the form on this page: https://themeforest.net/user/8theme Kindly provide your purchase code along with a detailed description of the issue.
Thank you for your cooperation and we look forward to hearing from you soon.
Warm Regards,
The 8Theme Team
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Hello, I brought the theme but saya us not last verson and is invompatible with woocommerce. How can I download the lastest version of theme? I have woocommerce version 9.7.0 and theme is 9.4.7 Vould help me.please?
Hello, Guilhermebarbeiro,
Thank you for reaching out to us.
The WooCommerce plugin was updated today. In the future, we kindly recommend not updating the plugin until the theme update is released. Our update will be available soon.
In the meantime, you can apply patches to resolve the issue with outdated files – https://www.8theme.com/documentation/xstore/xstore-features/how-to-use-xstore-patcher/
If you have any further questions or need assistance, please do not hesitate to contact us via the support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Warm Regards,
The 8Theme Team
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Sorry, I haven’t asked you a question for a while. But I disabled all the caching in the loading speed you have. And there are widgets that load as AJAX; the circle goes around. How do I remove all that? What’s more, the blocks also load with Ajax.
I have a block at the top of my page and a list icon widget. These, when the page is loaded, still remain in the preload for a moment; the ajax icon appears spinning around, it takes a moment and then my content appears as it is. But I don’t want it to preload me; I’m already doing everything manually with my caching plugin.
Hello,
Thank you for contacting us and for using XStore.
1/ You can try the next: Theme Options > Speed optimization > Disable native WordPress lazy loading > On.
2/ We kindly request that you verify the settings in Elementor by ensuring that the Lazy loading/ajaxify feature is disabled. You can refer to this screenshot for guidance: https://imgur.com/Zh7ZmGw
Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Warm Regards,
The 8Theme Team
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Hey 
I’m using Xstore brand carousel, but it shows just one brand. How to make it alive?
Hello, NarbutasT,
Thank you for reaching out to us.
To assist you effectively, please create a topic on our support forum and provide all necessary details about your request. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
Thank you for your cooperation and we look forward to hearing from you soon.
Warm Regards,
The 8Theme Team
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hi just curious – can you do a drop down menu that shows the brand logos?
Hello, Redflamemedia,
Thank you for contacting us and for using XStore.
For inquiries regarding new features and functional improvements, we kindly ask that you reach out to our development team directly through the following page: https://www.8theme.com/taskboard/
Should your suggestion receive sufficient support from other customers, our development team will carefully evaluate it for potential inclusion in a future update.
We sincerely appreciate your understanding and continued support.
Warm Regards,
The 8Theme Team
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Hi,
Where in the theme can I change the text in the search header page that says, “search for products” or “search for posts”. I need it to say something else like “search for content” as I currently have the theme on Catalogue mode” and not selling a product.
Thanks!
Hello, DaDarkMan,
Thank you for contacting us and for using XStore.
Header Builder > edit settings of Search element > Placeholder text.
Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
If your support has already expired, you will need to extend it on ThemeForest before we can proceed. For detailed instructions on how to extend or renew your item support, please follow this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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We found out there was a conflict with a plugin, it’s not XStore causing the issue.
Hello,
We are glad to hear that you have resolved the issue on your own and that it was not caused by our theme.
Warm Regards,
The 8Theme Team
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Hello is it possible to display logo Brands in the shop page sidebar filter ?
Hello, Dev2115,
Thank you for getting in touch with us.
Yes, it is possible via Appearance > Widgets > Add the Brands list widget and choose the display type Image http://prntscr.com/vwcm0w
Warm Regards,
The 8Theme Team
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Quick view not showing variable product attributes. Instead shows “select options” button
Hello, gentlepete,
Thank you for contacting us and for using XStore.
To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including screenshots and your page URL. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
If your support has already expired, you will need to extend it on ThemeForest before we can proceed. For detailed instructions on how to extend or renew your item support, please follow this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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I love the theme. Is it possible to get the Figma files for this demo?
https://xstore.8theme.com/elementor3/electronic-mega-marketHello,
Thank you for reaching out to us.
We appreciate your interest in our demos. Unfortunately, the Figma files for demos are not available for distribution as part of our service. We acknowledge that there may have been previous instances where such files were provided; however, we have since updated our policy and have removed all references to the provision of PSD and Figma files from our communications and offerings.
We apologize for any inconvenience this may have caused and appreciate your understanding in this matter.
Should you have any further questions or require additional assistance, please do not hesitate to contact us via the support forum https://www.8theme.com/forums/xstore-wordpress-support-forum/ or contact form on this page – https://themeforest.net/user/8theme
Warm Regards,
The 8Theme Team
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Good afternoon, I bought your theme years ago, and I only used the purchase code once and the site no longer exists. Can I do a test on a different domain and then use the purchase code on the main domain or can it only be used once?Thanks and Great Theme
Hello,
Thank you for contacting us and for using XStore.
Please read this article – https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/
Warm Regards,
The 8Theme Team
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The Elementor Live Copy option don´t work 
Hello,
Please reach out to us via email using the contact form available on this page: https://themeforest.net/user/8theme Kindly provide your purchase code and website URL for further assistance.
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The 8Theme Team
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how to appear full product image in Frequently bought together cause appearing very small
Hello, Benkia365,
Thank you for reaching out to us.
Please read this article – https://www.8theme.com/documentation/xstore/woocommerce/product-images/
We use comments for pre-sales questions. To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including screenshots and your page URL. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
If your support has already expired, you will need to extend it on ThemeForest before we can proceed. For detailed instructions on how to extend or renew your item support, please follow this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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Hello after updateing your theme the mobile header doesn’t work. Hope you can fix it quickly.
i habe more then 15 licenses from you but cannot write on eigth theme support because support expired.my last purchase was about 5 months ago.
regards
Hello, PJone,
The latest update for the theme was released approximately three weeks ago, and none of our other clients who have updated during this period have reported any issues with the mobile header. Therefore, it is likely that your situation is unique and requires a detailed review.
Please contact us via email – https://themeforest.net/user/8theme and provide as much detail as possible regarding the issue. Kindly include a link to the page where the problem is visible, as well as temporary access credentials to the admin panel, so we can review your settings.
Warm Regards,
The 8Theme Team
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Hello sir How r u
I want ask if u will back the offer before few days for your birthday
Because when I try to buy it I get problem with my card just yesterday its solved
I can get same offer Because really I like your theme
Best regards
Hello,
Thank you for your interest in XStore!
Unfortunately, our Black Friday sale has already ended, and at this moment, we do not have any discounts planned for the near future. However, we believe our theme offers great value with its features, performance, and ongoing support.
Should you have any further questions or need assistance, feel free to reach out by email – https://themeforest.net/user/8theme We’d be happy to help!
Warm Regards,
The 8Theme Team
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Hello, I have a purchase question. If I buy this do we get to keep the Home demo section page/Live preview? Or can we only use the templates. I like all of the elements on your demo screen home page.
Hello, Aonsmith,
Thank you for your interest in XStore.
This page is a custom development http://xstore.8theme.com/ and is not included in the import. However, you will have the option to import any of the demo versions.
Please contact support for further assistance – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Warm Regards,
The 8Theme Team
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Ok thanks, so you’re not open to giving me that page?
Hello, Aonsmith,
The page you mentioned is indeed not part of the content provided with the theme.
Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Warm Regards,
The 8Theme Team
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I have created two headers, but they are not setting up properly. I want a different header for the homepage and a different header for all other pages. How can I do this?
Hello, Otavne77,
Thank you for contacting us and for using XStore.
Please read this article – https://elementor.com/help/conditions/
Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum https://www.8theme.com/forums/xstore-wordpress-support-forum/
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The 8Theme Team
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