6638 comments found.
i installed white labeling but still under Products tab i see XStore Brands options. how to rename this or hide this?
https://imgur.com/a/GPGpVHOHello, RichPoetry,
Thank you for reaching out to us. To assist you effectively, please create a topic on our support forum and provide all necessary details about your request. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
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H! After last update I got:
[13-Mar-2025 02:21:21 UTC] PHP Fatal error: Uncaught Error: Call to a member function render_element() on bool in /themes/xstore/framework/features/lazyload-functions.php:289
Stack trace: #0 /wp-includes/class-wp-hook.php(324): etheme_ajaxify(’’) #1 /wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(’’, Array) #2 /wp-includes/plugin.php(517): WP_Hook->do_action(Array) #3 /wp-admin/admin-ajax.php(207): do_action(‘wp_ajax_nopriv_…’) #4 {main} thrown in /themes/xstore/framework/features/lazyload-functions.php on line 289
[13-Mar-2025 02:21:25 UTC] PHP Fatal error: Uncaught Error: Call to a member function render_element() on bool in /themes/xstore/framework/features/lazyload-functions.php:289
Stack trace: #0 /wp-includes/class-wp-hook.php(324): etheme_ajaxify(’’) #1 /wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(’’, Array) #2 /wp-includes/plugin.php(517): WP_Hook->do_action(Array) #3 /wp-admin/admin-ajax.php(207): do_action(‘wp_ajax_nopriv_…’) #4 {main} thrown in /themes/xstore/framework/features/lazyload-functions.php on line 289
How to fix it?
Hello Zevs3000,
Thank you for contacting us and for using XStore.
We recommend reaching out to our support team via the forum: https://www.8theme.com/forums/xstore-wordpress-support-forum/ to investigate which specific block is causing the error.
For a quick fix, you can either disable AJAX for footer elements or use the following filters:
add_filter('etheme_ajaxify_elementor_widget', '__return_false');
add_filter('etheme_ajaxify_lazyload_widget', '__return_false');
add_filter('etheme_ajaxify_script', '__return_false');
https://www.8theme.com/topic/website-speed-specific-loading-times-nsfw-website/#post-437003
We hope this information is helpful.
Warm Regards,
The 8Theme Team
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Hello.. i have a pre-sale question please.
i want to use website for 1 RTL language only, will i still need WPML? if not, can i set any of the pre-designed demos to RTL ?
thank you.
Hello, Galwesh,
Thank you for your interest in our theme!
RTL styles are applied once you enable an RTL language in Settings > General, regardless of the demo you imported. In this case, the WPML plugin is not required.
https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/Warm Regards,
The 8Theme Team
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thanks for your kind response, have a great day
1 more thing please, i have seen the demo and the link and thats seems like what i want. but i noticed that admin panel also changes to RTL.
is there is anyway to apply the RTL to frontend only?
Hello, Galwesh,
We appreciate your prompt response.
This does not depend on the theme being used but rather on WordPress itself. You can achieve the desired result by using a third-party plugin or custom code.
We have a 7-day money-back guarantee, so you could take a test drive of the XStore theme.
We hope this information is helpful.
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The 8Theme Team
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thank you so much for your kind support, have a great day
Hello, Galwesh,
You’re welcome!
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The 8Theme Team
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Hello. In your theme, Popup Maker stops working when using the category filter widget. That is, if I use your category filter and ?filter_cat appears in the URL of my site, Popup Maker does not load its scripts and stops working on that page. As soon as I clear the category filter, Popup Maker starts working again. However, your attribute filter does not break Popup Maker—only the category filter does. I don’t want to purchase technical support because I believe this is a bug. I have disabled all plugins, updated everything, and tested filters with and without AJAX. This is definitely a bug on the theme’s side. I would like you to fix this in the next updates.Thank you.
Hello, Studio_360,
Thank you for choosing XStore as your WooCommerce WordPress theme.
In order for us to better understand the situation you are describing, we require more details. Please contact us via email using the contact form on this page: https://themeforest.net/user/8theme (it is free).
Kindly provide a link to your website and, if possible, the conditions you have set for the popup.
Additionally, record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.
Thank you for your cooperation and we look forward to hearing from you soon.
Warm Regards,
The 8Theme Team
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All premiums plugin add with this ? Or it’s buy From another?
Hello, Aibytetechnologies,
Thank you for your interest in our theme!
Here is the list of plugins that come bundled with the theme – https://www.8theme.com/documentation/xstore/plugins/included-plugins/ and do not require any additional payment – https://www.8theme.com/documentation/xstore/plugins/activation-and-purchase-codes/
If you have any additional questions or concerns, please do not hesitate to reach out to us.
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The 8Theme Team
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Hi,
I’m experiencing an issue on the Store Main page where product images are not maintaining the same height. I attempted to resolve this through Theme Options → WooCommerce → Product Images, but unfortunately, the changes are not taking effect.
Is there a recommended way to ensure uniform image heights, even when product images have different aspect ratios? For example, is there an option to automatically crop or zoom images to maintain a consistent height?
I’d appreciate any guidance on this.
Hello, Cloudypro,
Thank you for choosing XStore as your WooCommerce WordPress theme.
Please read this article – https://www.8theme.com/documentation/xstore/woocommerce/product-images/ Make sure that thumbnails are uncropped in settings and then regenerate thumbnails using the appropriate plugin.
Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum https://www.8theme.com/forums/xstore-wordpress-support-forum/
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The 8Theme Team
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just noticed when you have more than 4 thumbnail images it doesn’t limit the visible thumbnails on the product page but instead shows all associated thumbnails causing page formatting to look off – is there anyway to hide the 5+ images until the navigation arrows are clicked. Also when you do click the navigation arrows the 1st image doesn’t disappear but just moves up the page… see screenshots – thanks
pre-click: https://www.dropbox.com/scl/fi/z5hvz7fbbll1sonvvozlt/pre-click.png?rlkey=8g8blwy5t5obt32smpzyq83yz&dl=0 post-click: https://www.dropbox.com/scl/fi/7g3d460hv7egez86ktd86/post-click.png?rlkey=8a91zx6r7oqzcpdlrrkzq4wh3&dl=0did this for a quick fix:
.slick-slide {
transition: transform 0.25s ease-in-out, opacity 0.25s ease-in-out !important;
}
.slick-slide.slick-active {
opacity: 1 !important;
}
.slick-slide[aria-hidden="true"] {
opacity: 0 !important; /* Optional: Dim non-active slides */
}
On mobile the arrows aren’t write though… also when you put your mouse over the main image and it enlarges, and its a transparent png we need to hide the main product image thats behind the enlargement other wise you can still see it and looks like theres something wrong…. hope that helps
actually simple fix
.zoomImg {
background: #fff !important;
}
Hello, Redflamemedia,
Thank you for reaching out to us. Please kindly submit your request through our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/ We appreciate your cooperation in advance.
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The 8Theme Team
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We are testing the white label system included with the theme to give a more personal feel – however i’ve noticed a few items it doesn’t white label:
1) When editing a page using Elementor – the left side panel under advanced tab it still references the following: - XSTORE Effects - XSTORE Tooltip - XSTORE Ajaxify
is that normal or should that have been white-labeled too?
Great theme so far!
Thanks
Hello, Redflamemedia,
Thank you for contacting us and for using XStore.
To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including screenshots. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum
Thank you for your cooperation and we look forward to hearing from you soon.
Warm Regards,
The 8Theme Team
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Hello I just realized that the photos were blurred in woocommerce do you have an idea?
Hello, Appznet,
Thank you for contacting us and for using XStore.
Kindly take a moment to review the following article: https://www.8theme.com/documentation/xstore/woocommerce/product-images/ It provides important information regarding product images.
Warm Regards,
The 8Theme Team
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hi! Is it possible to fix?
[05-Mar-2025 13:39:13 UTC] PHP Warning: Undefined array key “animated_hearts” in /plugins/et-core-plugin/packages/xstore-wishlist/xstore-wishlist.php on line 195
[05-Mar-2025 13:39:13 UTC] PHP Warning: Undefined array key “show_icon” in /plugins/et-core-plugin/packages/xstore-wishlist/xstore-wishlist.php on line 213
Hello,
Thank you for choosing XStore as your WooCommerce WordPress theme.
We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.
To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including screenshots and temporary wp-admin access. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
If your support has already expired, you will need to extend it on ThemeForest before we can proceed. For detailed instructions on how to extend or renew your item support, please follow this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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Is it possible to import more than 1 demo?
Hello, Codingrim,
Thank you for getting in touch with us.
We recommend importing only 1 demo at a time and then you can import content from other demos through our studio https://www.8theme.com/documentation/xstore/xstorefeatures/xstudiofeatureofxstorewordpresstheme/
Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum https://www.8theme.com/forums/xstore-wordpress-support-forum/
Warm Regards,
The 8Theme Team
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Is it possible to add any other demo UI design to existing imported demo pages?
Hello, Codingrim,
Yes, it is. Have you had the opportunity to test the studio functionality mentioned in our previous response?
Our support team will be able to help you further via the support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Warm Regards,
The 8Theme Team
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Hi! How can I add add-to-cart button for cross-sell products in mini-cart?
Hello,
Thank you for choosing XStore as your WooCommerce WordPress theme.
Please create a topic on our support forum and provide all the necessary details about your request – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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The 8Theme Team
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Hello,
I can not find Architecture Studio demo: https://prnt.sc/xBwON-jvaoNh Inside Demo importer: https://prnt.sc/yyzEZ66Ya8wT
Regards
Hello,
Thank you for getting in touch with us.
https://prnt.sc/WasAmgKCv3I2Please make sure you are using the latest theme version and cache has been cleared – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/
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The 8Theme Team
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Hi,
As you can see from the screenshot theme is in the latest version. Also, the plugin is at the last version: https://prnt.sc/mUzfIdfSDThR
I do not have any cache plugin, and browser cache has been removed.
Is there any way to import the theme manually?
If debugging mod is enabled then this will happen, after I disable debug, it show up.
Hello,
Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
If your support has already expired, you will need to extend it on ThemeForest before we can proceed. For detailed instructions on how to extend or renew your item support, please follow this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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Do you have more information on your website builder and its account loyalty rewards programme, any screenshots or front end user page views. Do customers get points based on what they buy etc?
Hello,
Thank you for getting in touch with us.
Please contact us via email using the form on this page – https://themeforest.net/user/8theme and provide more details about your request. At the moment, we do not fully understand what you mean.
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The 8Theme Team
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I would like to request Turnstile integration, which is excellent for spam. Thanks
Hello, Johnr007,
Thank you for choosing XStore as your WooCommerce WordPress theme.
Please make your request via this page – https://www.8theme.com/taskboard/
Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Warm Regards,
The 8Theme Team
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Hello,
Finally getting around to install this theme. I like the fact that you have chatgpt incorporated, however on your video I see it only for gutenberg editor. I use elementor. Is there a widget that i can add and use it, or is it part of the tiny mce editor, so I can use that and use it within elementor. Since I have gutenberg disabled, this wonderful feature will be no good without those options on elementor. At a minimum I would suggest making it part of tinymce, so that it can be used in elementor and other page builders using the default editor widget.
Hello, Johnr007,
Thank you for contacting us and for using XStore.
You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
Additionally, please read this article – https://elementor.com/blog/use-chatgpt/
We hope this information is helpful.
Warm Regards,
The 8Theme Team
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Cannot update the ticket with my replies. Keeps telling me it is duplicate content – frustrated. so replied to the public side of the ticket. BTW your ticket system also has a issue, if you write on the private side, it cannot be submitted unless you put something on the public side, so i just put a space. thats a bug. please help resolve the issues related to the theme, or give me a refund. I have had so many issues after the initial install and still not able to use the theme.
Hello, Johnr007,
Support-related questions should be discussed via the forum, and we can see that you have successfully reached out to us there. It is not an issue for customers to provide a general description in the public area while sharing private information through the private content section. However, we appreciate your feedback on how we can improve the forum experience—thank you for sharing your thoughts.
From our discussion on the forum, it appears that the issue is not with the product itself but rather with becoming familiar with the functionality of our theme, which may take some time. We are confident in the quality of our product, and if you are dissatisfied for any reason, we have already provided you with a link where you can submit a refund request.
Please make a decision and communicate it through the forum or email (here is a link to a page with the contact form – https://themeforest.net/user/8theme ), as the comment section is not intended for such discussions.
We appreciate your understanding in advance. Kindly note that you are reaching out on a weekend, so there may be some delay in our response. We kindly ask for your patience, as we always strive to provide the best service for our customers. Your cooperation is greatly appreciated.
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The 8Theme Team
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Hi! My name is Emma and our client has your theme (www.vpzmoda.com), and it is suddenly kind of broken. It has been a year since her last agency bought the theme, so maybe that is the reason why it’s broken? Cause the license expired? We would like thank your support, thank you so much!
Hello, Emma,
Thank you for contacting us and for using XStore.
The expiration of the support period does not affect the functionality of the website in any way. It only means that the license holder can no longer post topics on the support forum. It is important to clarify this to avoid misleading users who may read your comment later.
We recommend updating the theme and core plugin on the mentioned website by following these guides:
- https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
- https://www.8theme.com/documentation/xstore/plugins/plugins-update/
After updating, please clear the cache and check if the issue is resolved. If the problem persists, try disabling third-party plugins, as one of them may be causing the issue. Additionally, do not forget to review any custom code added by you or the website owner in the child theme. Since WooCommerce has been updated, some parts of the custom code may no longer be relevant.
These are the basic troubleshooting recommendations.
To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including screenshots and temporary wp-admin access. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
If your support has already expired, you will need to extend it on ThemeForest before we can proceed. For detailed instructions on how to extend or renew your item support, please follow this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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Hello,
I have been using your theme for the past month, and it has been working fine. However, since last week, the theme has been consuming all server resources, causing my website to go down. I tried restoring the initial version, but the issue persists. I even switched to two different servers, but the problem remains the same.
How can I optimize the theme to resolve this issue? Please assist me as soon as possible. I have already purchased the theme, and your support forum is not working.
Looking forward to your prompt help.
Thank you.
Hello, Mvahora1,
Thank you for getting in touch with us.
Please try to register an account https://www.8theme.com/registration/ on our support forum now and then submit your request there – https://www.8theme.com/forums/xstore-wordpress-support-forum/
If you encounter any issues with our website, we kindly ask you to record a video of the problem and contact us via email using the contact form on this page – https://themeforest.net/user/8theme
Thank you for your cooperation and we look forward to hearing from you soon.
Warm Regards,
The 8Theme Team
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I am experiencing high CPU usage and memory overflow issues on my website, which is built using the XStore theme. To troubleshoot, I uploaded a 15-day-old backup that was previously working fine, but the issue still persists.
To help identify and resolve the problem, I am sharing my FTP details and admin login credentials with you. Please check the website and let me know what might be causing this issue and how I can fix it. Additionally, if there are any specific optimizations or settings required to prevent this from happening in the future, please guide me accordingly.
i already 30 hours ago shared details but yet no response from your team when i will get support ???
Hello,
We apologize for the delay in our response due to the weekend. As we can see, you have already received a reply on the support forum. Unfortunately, the temporary wp-admin access credentials you provided are not working.
Therefore, we kindly ask you to communicate exclusively through the forum, as all further discussions will be conducted there.
Thank you for your understanding.
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The 8Theme Team
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Check now both updated now it will work
i am waiting for response from 15 hours
It says that my email is registered before when I tried to register and when I click on forget password, nothing is send (Check spam). Is there something wrong cause im a new purchaser.
Hello,
Thank you for choosing XStore as your WooCommerce WordPress theme.
Please contact us via the form on this page: https://themeforest.net/user/8theme Kindly provide your purchase code along with a detailed description of the issue.
Thank you for your cooperation and we look forward to hearing from you soon.
Warm Regards,
The 8Theme Team
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Hello, I brought the theme but saya us not last verson and is invompatible with woocommerce. How can I download the lastest version of theme? I have woocommerce version 9.7.0 and theme is 9.4.7 Vould help me.please?
Hello, Guilhermebarbeiro,
Thank you for reaching out to us.
The WooCommerce plugin was updated today. In the future, we kindly recommend not updating the plugin until the theme update is released. Our update will be available soon.
In the meantime, you can apply patches to resolve the issue with outdated files – https://www.8theme.com/documentation/xstore/xstore-features/how-to-use-xstore-patcher/
If you have any further questions or need assistance, please do not hesitate to contact us via the support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Warm Regards,
The 8Theme Team
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