6656 comments found.
Hi i created a ticket, please where do i find this demo https://xstore.8theme.com/demos/home-boxed/
or can you help me import it?
Thanks
Hello,
Thank you for choosing XStore as your WooCommerce WordPress theme.
Install the Default demo version, like shown in this video – https://youtu.be/UAlAkvoilfk , > go to Pages > Add new > import Home-boxed page – https://youtu.be/wkIKN2IyEZI , then Dashboard > Settings > Reading > Your homepage displays > select the Imported Home page.
Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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The 8Theme Team
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Hi i did that but cant see that particular demo that i want, so i have sent you my admin login via support ticket to help import please. Your urgent help will be appreciated.Thanks
Hello,
We appreciate your prompt response.
Please do not duplicate your request. You have already received a response on the support forum regarding how to import the page you are looking for. The reason you cannot find it under version import is that it is a single page, not a full demo version.
Following the video tutorial we provided should help you resolve this issue. If you have any further questions, please post them directly and exclusively on the support forum.
Thank you for your cooperation in advance.
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The 8Theme Team
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Noted. Please can we now use the woozone to import from amazon successfully?
Hello,
We have received a response on the support forum.
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The 8Theme Team
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Guys why do you hide the theme and plugin downloadable files from the https://www.8theme.com/downloads/ page after support expires?
this is not the way to do things, i can understand not wanting to give support in terms of tickets etc but at least keep enabling access to updates one paid for..
Hello, Roldeco,
Thank you for contacting us and for using XStore.
You can always download this file through your panel on ThemeForest. This method is faster and more efficient for you.
Read more about the theme update: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
The Core plugin file is typically included in the full theme package available on ThemeForest. Please ensure that you have downloaded the complete package from your ThemeForest account and then watch this video: https://fex.net/s/tckkbry
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The 8Theme Team
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I want to use grocery-market theme but i think is Old created on 2023, will you not update this theme to match the latest version
Hello, Nirajgp,
Thank you for getting in touch with us.
Although the demo version was created some time ago, the theme we are selling and that was used on the demo site is regularly updated by our team. You can view the changelog here: https://xstore.8theme.com/update-history/
There is no need to worry — you will always have access to the latest version of the theme and will be able to perform regular updates: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum: https://www.8theme.com/forums/xstore-wordpress-support-forum/
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The 8Theme Team
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Great can i change One theme opition to other demo, or i need to reinstall
Hello, Nirajgp,
Yes, you can delete old demo content https://prnt.sc/OKa-wPLwMewB and import a new demo version.
Please submit any new questions through our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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The 8Theme Team
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Hello, is it possible to have a popup like this (https://drive.google.com/file/d/1l3ORBUT8oLO8XR-k4C5eOAVcZ4pSf4oH/view?usp=sharing ) when rolling the page
Hello Grimmyph,
Thank you for your interest in our theme!
Yes, this is possible if you use Elementor along with Pro Elements. In that case, features like the one described in the following link will be available to you: https://elementor.com/help/how-do-i-create-my-first-popup/ https://prnt.sc/nOUZ4E2ED14WWarm Regards,
The 8Theme Team
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Hello,
I have previously purchased the XStore theme, but my support has expired. Before renewing, I would like to know if the following is possible and if there is a way to implement it:
I am using WooCommerce with the XStore theme, and I want to hide all filters on the /shop page and on main product categories but show them only when the customer reaches the last subcategory (the one with actual products and no more child categories).
What I need: The sidebar should completely disappear when there are no filters. The main content should expand to full width when the sidebar is hidden. When the customer reaches a final subcategory, the sidebar should appear again with filters. Could you confirm if this functionality can be achieved with XStore? Cause if no, there is no reason to renew the support.
Looking forward to your response.
Hello Stravojohn,
Thank you for getting in touch with us.
Unfortunately, the requested functionality is not available by default. Implementing this feature would require additional customization, which falls outside the scope of our standard support services.
We appreciate your understanding.
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The 8Theme Team
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So, as I understand there is no point to renew support if this is impossible to help ?
Hello Stravojohn,
The request you have made is not covered under our basic support https://themeforest.net/page/item_support_policy . Therefore, if your only requirement is additional customization in the files to achieve the result described above, you may choose not to extend the support.
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The 8Theme Team
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Hi there, We are trying to work with the “single product builder’ but we do not see any changes happening. We also using Elementor but we have that turned off for products. A little help would be appreciated
Hello, XlXDesignz,
Thank you for choosing XStore as your WooCommerce WordPress theme.
There are 2 Single Product builders: in Theme Options (Customizer) and in XStore Builders via Elementor – https://gyazo.com/5915207abcfb84af8f9c34ef1d107eff
Please note that the one using Elementor has higher priority.
If the settings of neither builder are working, the issue may be caused by a third-party plugin, custom modifications in the theme files, or CDN caching.
To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including screenshots and temporary wp-admin access. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
If your support has already expired, you will need to extend it on ThemeForest before we can proceed. For detailed instructions on how to extend or renew your item support, please follow this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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Xstore theme is no compatible with Variation Swatches for WooCommerce plugin. Variation Swatches no showing in the shop page
Hello, Kabres,
Thank you for reaching out to us.
Our system does not recognize your ThemeForest account as the license holder for our theme.
Firstly, please note that the owner of our theme does not require an external plugin, as the Variation Swatches feature is already included in the XStore theme. You can refer to the following video tutorial for guidance: https://youtu.be/LgzC4iK-j6A?feature=shared
Secondly, if you do indeed own a valid license for our theme, you can request assistance on our support forum: https://www.8theme.com/forums/xstore-wordpress-support-forum/ . Please note that a purchase code is required to register an account.
If your support has already expired, you will need to extend it on ThemeForest before we can proceed. For detailed instructions on how to extend or renew your item support, please follow this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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Hello!
I have a problem with the themes code.
[26-Mar-2025 21:07:13 UTC] PHP Notice:
The _load_textdomain_just_in_time function was called incorrectly. The translation loading for the domain xstore was triggered too early. This is usually an indication of theme or plugin code running before it should. Translations should be loaded on the init action or later.
Please see Debugging in WordPress for more information. (This message was added in WordPress version 6.7.0.)
I can give you the rest of the error in a private.
Hello, Elenaiosub,
Thank you for reaching out to us.
To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including screenshots, site URL, and temporary wp-admin + FTP access. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
If your support has already expired, you will need to extend it on ThemeForest before we can proceed. For detailed instructions on how to extend or renew your item support, please follow this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
You can disable the debug mode https://developer.wordpress.org/advanced-administration/debug/debug-wordpress/ to hide notices.
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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well I did hide them from config but I was expecting more help from you. Since its a code from your theme. But ok thank you 
Hello, Elenaiosub,
You’re welcome!
To receive more assistance, please write on our support forum, providing a link to your website and temporary access credentials so that we can thoroughly investigate the situation on your site.
Please note that our support forum has been created for any inquiries where you require assistance with our theme: https://www.8theme.com/forums/xstore-wordpress-support-forum/
Warm Regards,
The 8Theme Team
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yeah you already explained I need to renew my support for a question that is about your way of translating the theme. You couldn just tell everyone about the fix. I am sure it’s because of the Loco Translate and the way your theme interacts with wordpress. I saw the question a lot in support, but I can’t see the resolve. So a lot of people is facing the same issue since wordpress 6.7.0.
Hello, Elenaiosub,
Please find below the links to the documentation for your reference. https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/ https://www.8theme.com/documentation/xstore/support/support/Warm Regards,
The 8Theme Team
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There is a desktop and mobile header problem. After a while of updates, header mobile desktop incompatibility occurs.
Dear woiscoartcraft,
Thank you for reaching out to us. To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including screenshots and your admin access. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
Hello,
Please could you help me to make the country code (in the billing data) a default one? I only sell in one country and choosing the code is tedious for the customer. I tried with code in functions.php and with plugin Checkout Field Editor for WooCommerce, but nothing worked. It seems to be a feature of this theme.
Thanks in advance,
Hello, Alexynior,
Thank you for getting in touch with us.
WooCommerce > Settings > General and ensure “Selling location(s)” is set to your specific country.
Contact support of Woocommerce to get further assistance – https://wordpress.org/support/plugin/woocommerce/
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The 8Theme Team
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Hello,
How can I see the licenses I have in use and on which websites they are installed?
Thanks!
Hello, Nodos,
Thank you for choosing XStore as your WooCommerce WordPress theme.
1/ Find your purchase codes – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-find-your-themeforest-item-purchase-code/
2/ Please add these codes to your account on our website https://www.8theme.com/ . Once added, you will be able to view the activations https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/
We hope this information is helpful.
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The 8Theme Team
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Hello, I didn’t mean that, I mean where I can see the domains that have active licenses to deactivate any domain that doesn’t use the template.
Hello, Nodos,
Please visit the account page on our website using the following link: https://www.8theme.com/account-user/?user_id=24877
If you do not find the necessary information there, feel free to contact us via email using the contact form on this page – https://themeforest.net/user/8theme
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The 8Theme Team
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thanks!
Hello, Nodos,
You’re welcome!
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Hi, may I know does this theme have word scrolling effect?
Hello, Mcreativedept,
Thank you for contacting us and for using XStore.
Please check this example – https://xstore.8theme.com/elementor/demos/minimal-fashion02/marquees-element/
Should you have any further inquiries, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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Hi, In my website www.albertopozzi.com something has happened to footer and blog columns:
[1.] the 2nd 3rd 4th footer columns are disappeared, but in wordpress > xstore > Theme options > footer—> columns are ok.
[2.] In blog post pages the whole footer has disappeared. More, the right column has disappeared and has been replaced by the 1st footer columns. Quite strange.
Versions: Wordpress 6.7.2 XStore version 9.4.9 XStore Core 5.4.9 WPBakery 8.3.1
What has happened? What should I do? Contact me at info@albertopozzi.com Thanks a lot A.
Hello, Ivanotorre,
Thank you for reaching out to us. To assist you effectively, please create a topic on our support forum and provide all necessary details about your request and temporary wp-admin access. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
If your support has already expired, you will need to extend it on ThemeForest before we can proceed. For detailed instructions on how to extend or renew your item support, please follow this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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Hello the new Xstore theme is not supporting the woocommerce what should I do ?
Hello,
XStore theme is fully compatible with the Woocommerce plugin.
To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including screenshots and temporary wp-admin access. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
If your support has already expired, you will need to extend it on ThemeForest before we can proceed. For detailed instructions on how to extend or renew your item support, please follow this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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Hello. My website doesn’t load page 2 or page 3 of the store. It only opens the first page and that’s it. How can I solve this?
Hello, IQrural,
Thank you for reaching out to us.
We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.
To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including the URL of the Shop page. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
If your support has already expired, you will need to extend it on ThemeForest before we can proceed. For detailed instructions on how to extend or renew your item support, please follow this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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Hi there,
Is this theme suitable for B2B. Only see prices after inlog?
Hello, XlXDesignz,
Thank you for your interest in our XStore theme!
Here is an example https://prnt.sc/wzElAa1fA_Fp > https://prnt.sc/RhgoG6uA2SUk
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The 8Theme Team
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Hey, can someone please assist? Currently after adding a product to cart, the mini cart menu pops up from the menu, but I would like it to be a flyout (from right side of screen) cart – so the entire cart flies out, and its not just a popup that disappears.
Hello,
Thank you for reaching out to us.
To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including screenshots, site URL, and temporary wp-admin access(in case the site is under maintenance mode). You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
If your support has already expired, you will need to extend it on ThemeForest before we can proceed. For detailed instructions on how to extend or renew your item support, please follow this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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Hi, we no longer didn’t use your product/theme xstore, we completely uninstall and delete all files and tables. But in option still appear some autoload rows:
theme_mods_xstore xstore_placeholder_image xstore-update-time xstore-update-info xstore_kirki_styles_render xstore_has_child xstore_kirki_css_version xstore_sales_booster_settings_fake_sale_popup xstore_sales_booster_settings xstore_sales_booster_settings_progress_bar xstore_sales_booster_settings_request_quote xstore_sales_booster_settings_fake_live_viewing xstore_sales_booster_settings_cart_checkout_countdown xstore_sales_booster_settings_cart_checkout_progress_bar xstore_amp_settings xstore_white_label_branding_settings xstore_sales_booster_settings_customer_reviews_advanced детайли xstore_sales_booster_settings_customer_reviews_images plugin_activation_xstore-amp/xstore-amp.php
My question is, how to delete them, are we miss delete some tables/files?
Hello, Alexander_djundi,
Thank you for getting in touch with us.
It appears that the specified fields have not been removed from the wp_options table.
You can delete them by executing the following code:
delete_option('xstore_sales_booster_settings_fake_product_sales');
Please repeat this process for all mentioned fields or remove them directly from the corresponding table. Warm Regards,
The 8Theme Team
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Thank for respond, we find this row in option table “etheme_built_in_email_builder”, it is part of your theme, i mean all tables starting with “etheme_” ?
Hello, Alexander_djundi,
Yes.
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The 8Theme Team
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Thanks, ok
i installed white labeling but still under Products tab i see XStore Brands options. how to rename this or hide this?
https://imgur.com/a/GPGpVHOHello, RichPoetry,
Thank you for reaching out to us. To assist you effectively, please create a topic on our support forum and provide all necessary details about your request. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
Thank you for your cooperation and we look forward to hearing from you soon.
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H! After last update I got:
[13-Mar-2025 02:21:21 UTC] PHP Fatal error: Uncaught Error: Call to a member function render_element() on bool in /themes/xstore/framework/features/lazyload-functions.php:289
Stack trace: #0 /wp-includes/class-wp-hook.php(324): etheme_ajaxify(’’) #1 /wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(’’, Array) #2 /wp-includes/plugin.php(517): WP_Hook->do_action(Array) #3 /wp-admin/admin-ajax.php(207): do_action(‘wp_ajax_nopriv_…’) #4 {main} thrown in /themes/xstore/framework/features/lazyload-functions.php on line 289
[13-Mar-2025 02:21:25 UTC] PHP Fatal error: Uncaught Error: Call to a member function render_element() on bool in /themes/xstore/framework/features/lazyload-functions.php:289
Stack trace: #0 /wp-includes/class-wp-hook.php(324): etheme_ajaxify(’’) #1 /wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(’’, Array) #2 /wp-includes/plugin.php(517): WP_Hook->do_action(Array) #3 /wp-admin/admin-ajax.php(207): do_action(‘wp_ajax_nopriv_…’) #4 {main} thrown in /themes/xstore/framework/features/lazyload-functions.php on line 289
How to fix it?
Hello Zevs3000,
Thank you for contacting us and for using XStore.
We recommend reaching out to our support team via the forum: https://www.8theme.com/forums/xstore-wordpress-support-forum/ to investigate which specific block is causing the error.
For a quick fix, you can either disable AJAX for footer elements or use the following filters:
add_filter('etheme_ajaxify_elementor_widget', '__return_false');
add_filter('etheme_ajaxify_lazyload_widget', '__return_false');
add_filter('etheme_ajaxify_script', '__return_false');
https://www.8theme.com/topic/website-speed-specific-loading-times-nsfw-website/#post-437003
We hope this information is helpful.
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The 8Theme Team
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