6405 comments found.
This error when i try to load the plugin page. how can this happens right when my license is expired?? Failed to Load Content! We encountered a problem while trying to load the Plugin page.
Please check this forum for troubleshooting
Hello bimalyadavemail7,
We sincerely apologize for the delay in our response and any inconvenience you have experienced. We are currently unclear about the issue you are facing. Could you kindly provide us with a visual, such as a screenshot or video, to better understand the situation?
We recommend creating a new topic in our Support Forum. Our support team will assist you further in resolving the issue you are encountering.
Thank You
how do you get personal support? instead of opening forum topics
Hello SV-Studio,
You can send us an email via the Author Contact feature on ThemeForest.
We recommend that you create a topic in our support forum. If there is any sensitive data or information, you can reply privately by checking the “Set as private reply” box.
Thank You!
Update broke basic fonction like import demo of the theme , be carefull guys and you can’t ask for the support to solve it after the expired support , so be carefull , this theme broke the function itself
can you delete this com pls ?
Hello gemlink-digital,
Please provide a detailed explanation of the issue you’re facing. Outline your steps to update the theme, whether you had any custom code, and what plugins are currently active. Additionally, if you have a backup, you can restore from it. It would be very helpful if you could provide us with a visual representation, such as screenshots or a video showing how the issue appears. If you have an error log, you can also share that with us.
With this information, we will be able to better understand the issue you’re encountering.
Thank You!
like i said , you can delete this comment , i was on the wrong forum
OK gemlink-digital
Is there an update comming for the JNews – Essential plugin ? it blocks some jetpack functions and results in 500 errors when you activate or deactivate plugins
Hello eemskrant,
Could you please explain which function is not working? How can we replicate the issue on our side? If you have an error log, you can provide it to us so we can better understand the issue.
You can contact us by sending an email via the Contact Author feature on ThemeForest.
Thank You!
Feature request: Add a language switcher option in the mobile header option Which is currently not available.
language switcher option in the desktop header option is already available.
Note: I’m using Polylang.
Hello Jhon,
The JNews theme already has that feature. You can go to the Customizer (`Appearance -> Customize -> JNews – Header Option -> Header – Mobile Drawer Option`) and add the `Language` item to the `Drawer Content`. For more clarity, please refer to the image below.
Thank You!
Thanks for your quick reply. I was expecting language switcher in the “Mobile Header”.
Hello s2014,
Thank you for the clarification!
We will consider adding this feature in a future update. We hope you can wait for it 
Thank You!
Hi there! I would like to purchase ana additional licence, please assist with some questions:
1. Is it possible to add the web stories feature to any of the themes? 2. Regarding web stories, how is the content for these stories managed? Is there a separate menu for setting this up or how does it get configured? 3. Does the theme have specific features for Video posts, Quote posts and Gallery posts?
Thanks!
Hello nasan,
We will answer your questions one by one.
1. Yes, we have a Webstories feature.
2. You can visit our Webstories documentation at the link below.
3. The JNews theme only supports Video and Gallery formats.
Thank You!
Do the payment gateways allow SEPA (debit card) payments, either Stripe or PayPal?
Hello trpr0423,
The available payment gateways in the JNews Theme are Stripe and PayPal. Stripe also supports SEPA payments.
Accept secure SEPA Direct Debit payments in minutes on Stripe
You will need to use the Stripe Hosted Checkout feature to support SEPA payments in JNews Theme. Please refer to the documentation below for more details.
Add Stripe Hosted Checkout to the JNews Paywall to add more payment options
We hope this helps.
Thank You!
I believe I made a mistake in purchasing this theme — I bought it just a minute ago, but unfortunately, I am unable to find any way to access support.
The support page is overwhelmed with so many products, and there is no clear forum or ticket system to submit a query. I am really disappointed with the poor user experience, and I have wasted time just trying to figure out where to ask for help.
Therefore, I kindly request a refund. You can also verify that I have not even downloaded the file yet, as I am very discouraged by this experience.
Thank you for your understanding.
Hello usmankhanniazi,
We apologize for the delay in our response. You can create a new topic on our support forum at the link below.
Thank You
How to add more format type post currently only three posts formats are gallery, video and standard. I want to add and use more i have added ” add_theme_support( ‘post-formats’, array( ‘chat’, ‘quote’, ‘audio’ ) );” which appears in wp editor but not working when publish post
Hello applesoft,
We apologize for the delay in our response. Currently, our theme only supports post formats for Gallery and Video.
If you want to add additional formats, you would need to add custom code, but we do not highly recommend this.
Thank You
Please guide for the custom code, I have already theme support in child theme which reflects and shows in post editor but its not working, only format in tabs are working
function jnews_register_post_formats() { add_theme_support( ‘post-formats’, array( ‘audio’, ‘video’, ‘gallery’, ‘chat’, ‘quote’ ) ); }
add_action( ‘after_setup_theme’, ‘jnews_register_post_formats’, 11 );
Hello applesoft,
We apologize, but we do not provide custom code for adding post formats. This falls outside the scope of our support. If you wish to achieve this, we recommend using a third-party plugin.
Thank You!
Hello Jnews team,
please provide me older version of jnews 11.5. after updating 11.6 things got messed up like all my SEO and posts format schema.
getting lots of error logs like
/wp-content/themes/jnews/class/Util/ValidateLicense.php:404
Stack trace: #0 /home//wp-content/themes/jnews/class/Util/ValidateLicense.php(182): JNews\Util\ValidateLicense->license_url() #1 /home/wp-content/themes/jnews/class/Util/ValidateLicense.php(677): JNews\Util\ValidateLicense->deferred_download_url(20566392)
Hello applesoft,
We do not provide older versions of JNews. We recommend updating your theme to the latest version of JNews.
If you still encounter issues, you can contact us via email using the Contact Author feature on ThemeForest.
Please provide detailed information about the issue you’re facing, along with any supporting details such as error logs.
Thank You!
Guys
What the hell did you fix?
[The Talkie] Your Site is Experiencing a Technical Issue Howdy!
WordPress has a built-in feature that detects when a plugin or theme causes a fatal error on your site and notifies you with an automated email.
In this case, WordPress caught an error with one of your plugins, Shipment Tracker for Woocommerce.
First, visit your website (https://thetalkie.in/) and check for any visible issues. Next, visit the page where the error was caught (https://thetalkie.in/wp-admin/admin.php?page=wc-orders&action=edit&id=1467) and check for any visible issues.
Please contact your host for assistance with investigating this issue further.
If your site appears broken and you can’t access your dashboard normally, WordPress now has a special “recovery mode”. This lets you safely login to your dashboard and investigate further.
https://thetalkie.in/wp-login.php?action=enter_recovery_mode&rm_token=Q2Qn86hMleSYONbev46C&rm_key=k7oCbylWiLXPYe32p0rtVmTo keep your site safe, this link will expire in 1 day. Don’t worry about that, though: a new link will be emailed to you if the error occurs again after it expires.
When seeking help with this issue, you may be asked for some of the following information: WordPress version 6.7.2 Active theme: JNews (version 11.6.10) Current plugin: Shipment Tracker for Woocommerce (version 1.4.24) PHP version 8.2.27
Error Details
An error of type E_ERROR was caused in line 42 of the file /home/u158038958/domains/thetalkie.in/public_html/wp-content/plugins/shipment-tracker-for-woocommerce/admin/partials/bt-shipment-tracking-manual-metabox.php. Error message: Uncaught Error: Failed opening required ’/home/u158038958/domains/thetalkie.in/public_html/wp-content/plugins/woocommerce/wp-content/plugins/woocommerce/includes/admin/wc-meta-box-functions.php’ (include_path=’.:/opt/alt/php82/usr/share/pear:/opt/alt/php82/usr/share/php:/usr/share/pear:/usr/share/php’) in /home/u158038958/domains/thetalkie.in/public_html/wp-content/plugins/shipment-tracker-for-woocommerce/admin/partials/bt-shipment-tracking-manual-metabox.php:42 Stack trace: #0 /home/u158038958/domains/thetalkie.in/public_html/wp-content/plugins/shipment-tracker-for-woocommerce/admin/class-bt-sync-shipment-tracking-admin.php(802): include() #1 /home/u158038958/domains/thetalkie.in/public_html/wp-admin/includes/template.php(1456): Bt_Sync_Shipment_Tracking_Admin->sync_actions_meta_box() #2 /home/u158038958/domains/thetalkie.in/public_html/wp-content/plugins/woocommerce/src/Internal/Admin/Orders/Edit.php(497): do_meta_boxes() #3 /home/u158038958/domains/thetalkie.in/public_html/wp-content/plugins/woocommerce/src/Internal/Admin/Orders/Edit.php(405): Automattic\WooCommerce\Internal\Admin\Orders\Edit->render_meta_boxes() #4 /home/u158038958/domains/thetalkie.in/public_html/wp-content/plugins/woocommerce/src/Internal/Admin/Orders/PageController.php(293): Automattic\WooCommerce\Internal\Admin\Orders\Edit->display() #5 /home/u158038958/domains/thetalkie.in/public_html/wp-includes/class-wp-hook.php(324): Automattic\WooCommerce\Internal\Admin\Orders\PageController->output() #6 /home/u158038958/domains/thetalkie.in/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters() #7 /home/u158038958/domains/thetalkie.in/public_html/wp-includes/plugin.php(517): WP_Hook->do_action() #8 /home/u158038958/domains/thetalkie.in/public_html/wp-admin/admin.php(259): do_action() #9 {main}
Hello technobytee,
For security reasons, please refrain from sending any credentials in the item comments. If you have any questions, kindly create a new topic in our support forum.
Previously, we also noticed that you have created a topic in our support forum, and our support team has responded to it. We hope you can review it again.
you guys completely messed up — fix it immediately
Thank You
Hy guys
When I enable your “Jnews – View Counter” plugin for displaying most viewed and most commented posts, the whole web site is immediately starting to be too slow.
I think it’s something to do with the way this plugin handles SQL queries in your PHP code. Key indexes are not used, but instead, it always does a full table scan etc., which means that it always has to go through all the comments in the table, e.g. for certain queries.
Is there a way this can be optimized/fixed, cause before it worked without any issues and was fast. Can it be a reason for this cause before we used Litespeed web server and now it’s on Apache, or that shouldn’t be the reason for this plugin to run this slow and slow everything else down?
Hello LookaZD,
Normally, if you use Content Filter by Popular Post / Most Comment (All Time) , the SQL query performance in the `JNews – View Counter` plugin should not be slow.
SQL queries may become slow if your post view summary data has grown too large and you are using Content Filter by Popular Post / Most Comment (1 Day / 7 Days / 1 Month) . To prevent excessive post view summary data, you can enable the Limit Data option in JNews > Customize Style > View Counter Setting > Data Setting.
You can check the queries performed by `JNews – View Counter` by activating the `Query Monitor` plugin, then navigating to the Database Query menu and filtering Caller by JNEWS_VIEW_COUNTER\Counter->query(). You will be able to see the query execution time in Query Monitor.
If this issue persists, you can contact us through our support forum so the Support team can help investigate the cause of this issue.
Thank You
Yes I was using Content Filter by Popular Post / Most Comment for the last 24h.
The thing is that before on the last server it worked without issues (or maybe there were also issues but Litespeed handled it better then currently Apache, although everything is set up correctly if webserver is the reason, but it shouldn’t be). But now the news portal is working good and everything is fast, with no issues.
But as soon as I activate this `JNews – View Counter` plugin everything goes soooo slow even in the dashboard and in the frontend. I have time for maybe 3-4 clicks in the JNews > Customize Style section before it becomes unusable and so slow that even frontend visitors who aren’t loged in can’t access site anymore. So I can’t even install that `Query Monitor` plugin to monitor the situation.
The only solution to fix it and get back to stable situation is if I connect directly to server and uninstal folder of JNews – View Counter plugin (cause I can’t enter the dashboard>plugins anymore and uninstall it that way).
I would really like to know a solution for this problem and why is it so slow.
tnx
Hello LookaZD,
To continue this topic, please send us an email through the message box available on the Jegtheme Author page.
We hope you can provide more details about the issue you’re facing and include a screenshot of your website’s System Status.
Thank You
how does paid submission post work, can you provide demo?
Hello errams,
You can try checking our documentation about Post Submission at the link below.
We also have a sandbox available for you to try. You can log in using the username and password “demo” at the link below.
Thank You
Guys
I’m expecting a reply for this ticket #155002. Please do the needful ASAP
Hello technobytee,
We apologize for the delay in responding. Our support team is still investigating the issue you’re experiencing. We appreciate your patience and ask that you kindly wait for further updates.
As a tip, it would be helpful to create one forum post per question to keep each topic focused on a specific issue.
Thank You
Guys
We can resolve one issue, but the Archive thing sis till not working. We have to complete it ASAP. please help us to give the right solution. i have updated the ticket with admin details too. don’t remove the construction mode. but once you login you can access the whole portal. thanks
Hello technobytee,
We have moved the support process to our support forum. We noticed that you have created a support topic, and our Support team has already provided a response to the issue you encountered.
Issues with Archive Links, “News Index” Title, and Archive Widget Settings
If you have any other questions, feel free to ask in our support forum. Our Support team will reply as soon as they can.
Thank You
Thank you so much. issue is fixed. thanks team
Hi, how do I create a gallery in the custom elementor page?
Hello Aksirob,
We have moved the support process to our support forum. You can create a new topic in our support forum using the link below. Our support team will then assist you in achieving your desired outcome.
Thank You
Just checking, how can I enable the theme for my 2nd website, using the same theme and settings?
Need to obtain another license? Please advise.
Hello moshed07,
You can duplicate your current site using the features provided by your hosting or by using a third-party plugin to replicate the settings and options. Usually, to get the same settings, you would need to import all the data.
Regarding the license, as long as you are using the same domain (e.g., sub-domain), you can still use the same license. If the new domain is different from the current one, you would need to purchase a new license. If you want to migrate your site and the old domain is no longer in use, you can transfer the license from the old domain to the new one.
Thank You!
Important Feature Request: Please add option to change font sizes seperately for desktop, tablet & mobile from Jnews dashboard font option global font without any 3rd party plugin.
Currently there is only one option that applies to all screen sizes (sizes for desktop, tablet & mobile) at the same time.
Thanks in advance.
Hello s2014,
Thank you for your feedback. We will consider adding this feature back.
We cannot promise that we will add it, but we hope you can wait for it.
Thank You!
The theme has serious problems. I tested everything, disabled all plugins, disabled caching but the problem is not solved.
When I add a new post to the site, users do not see it, specifically on the main page of the site in the slider, if I am logged in to the site as an administrator then I see it but if I log out of the site the posts disappear in the slider.
need help!
i need support please.
Hello infoermestv,
The issue you are facing is usually caused by cache or if the post is still in draft mode or private. If the issue is caused by cache, it can be stored on the browser side, server, CDN (like Cloudflare), or even database queries (like Object Cache or Redis). Please make sure that no cache is being applied from these different cache layers.
If you continue to experience issues, we kindly ask you to continue this conversation by creating a new topic on our support forum.
Thank You
I just Found out that Jnews themes add 1,5 Mb of Autoload in WP Options Database. Is there a way to reduce or eliminate this without causing any errors?
https://prnt.sc/BrSjrQlKo6MTHello kautsarjuharii,
We may need some additional information or need to check it directly on your site. Could you please continue this conversation via email? You can send us an email using the Author contact feature from ThemeForest.
Thank You
This is one of the best templates for online magazines.
However, in the latest version, I can’t update the WPBakery plugin to version 7.2 on two of my pages. Clicking the Update button on the JNews Dashboard in the Plugin interface doesn’t work. The progress bar completes, but the original 7.1 version remains, and the update option doesn’t disappear from the Update Available interface either.
What could be the solution?
Hello Nakovics,
Thank you for using the JNews theme!
We apologize for the inconvenience, but WPBakery version 8.2 is not yet available in JNews at this moment. We will provide the latest version of WPBakery in the next theme update.
We appreciate your patience.
Thank You
No problem! Then I’ll ignore the update suggestion in the interface.
Thank you for the information!
You’re welcome Nakovics!
“There is no package available” is what I get when I am trying to update from 11.6.8 to 11.6.10 on both sites.
Hello papadio,
We are not fully understanding the cause of the issue you’re facing, but if you are unable to install it automatically through WP Admin, you can try updating it manually by downloading the latest file from ThemeForest. You can follow the instructions in our documentation at the link below.
Thank You!
I have the child theme installed since day one. Will it affect any settings if I will upload manually the new version?
Hello papadio,
No, updating the JNews theme will not cause your settings to be lost, even if you are using the JNews Child Theme.
However, as a precaution, it is always a good idea to back up all the data on your site before updating the JNews theme. This way, you can restore it if anything unexpected happens.
We hope this answer helps.
Thank You
