23138 comments found.
Hi
I have created a website on wpbakery using your demo wine, now i want to convert that website wpbakery to elementor, can you guide me how i can transfer or convert from wpbakery to elementor?
Hello @imaginatiftech,
Unfortunately, it’s not possible with the current options. We always recommend starting from scratch with a new import demo if you want to switch page builders. Using a different page builder on an existing site built with another can cause significant distortions. Additionally, using two page builders on the same site can lead to conflicts. Therefore, if you wish to switch page builders, it’s best to begin with a fresh WordPress installation.
Regards, P-THEMES.
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Hello,
In core WordPress login page at /wp-admin/ there is an eye to show/hide password in the password field. Is there anyway to add to add it to the theme? This should be in the login page/popup and the login form under login toggle in checkout page.
Any php code snippet or CSS should be fine for me and appreciated.
Thanks,
Hello, @SolutionsDev,
Unfortunately, our theme does not include this feature by default. Implementing it would require additional customization. You can search online for third-party solutions that may better meet your needs. Please note that code customization services are not covered under our theme support policy.
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If you could help in providing some code to fix it, this would be wonderful. Actually, it is strange that the theme does not support it as this became a requirement by all customers and its a WP core feature.
Hello, @SolutionsDev,
Unfortunately, but we do not have the ready custom code for it and it requires complete customization, that is not included in the theme support policy, thanks for your understanding.
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On the single product page I would like to list another products using the same value of a custom attribute (e.g. “series”). So I’ve added “Porto product attribute” into the sidebar, configured it to use the desired series attribute. It lists products with another values too. E.g. I open product with series=”AAA” but the grid contains also products with series=”BBB”. I want to see only the products with the same series value as the open product. Am I understanding it correctly? Is there any way?
Hello, @mirecxp,
Apologies, but I’m having trouble understanding your concern. Could you please reach out to us through our support system and provide more details, including any relevant screenshots? This will allow our experts to review the issue and assist you more effectively.
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Unfortunatelly my support period is over, as I’ve purchased the theme some time ago, but i’m learning it just now. I’m quite frustrated with it.
Can you please navigate me to the documentation of “Porto product attribute” ? I can try to describe again once I read it properly.
Hello @mirecxp,
Although your support has expired, you can still reach out to us. Please feel free to contact us through our support system. Unfortunately, we don’t have documentation specific to that element, but we’re happy to assist you with any questions you may have. We’re here to help!
Regards, P-THEMES.
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Hi Everyone, I’m trying to activate my theme and I’m getting the error: “Sorry, it could not connect to the Porto API server. Please try again later”. Please Help! A little frustrating.
Hello, @sanunes,
It is working perfectly fine for us, could you please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out.
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Hello,
I am trying to add searchbar in middle of home page (other then header). But the out look of searchbar is not same as header searchbar. How can i change the outlook and do same as header searchbar?
Hello, @softcellbd,
Which element are you using in the middle of the home page for the searchbar?
Could you please share the screenshot?
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Hello, @kharmachanic,
Unfortunately, the plugin is not covered by our theme support policy, and we have not tested it with our theme. If you choose to use it, you may download and attempt to use it at your own risk. Please note that we do not offer support for third-party plugins, as this falls outside the scope of our theme support policy.
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it was part of the porto package at one time? or at least something called Master Slider was.
Hello, @kharmachanic,
We removed it from the theme over five years ago, and it is no longer supported or included. However, you can use the Slider Revolution plugin, which comes pre-packaged with the theme and is fully compatible.
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Hello, I am facing an issue with sticky header. I have it enabled in theme options however it is not sticky.
Hello @kmarek3,
It looks like you’re using the Custom Header with the template builder. To make the changes, please go to Porto >> Template Builder >> Header and edit your specific header using the page builder. After that, select the section you want to make sticky. Under the “Porto Additional Settings,” you’ll find the option “Make section sticky?” – simply toggle it ON.
Here’s a screenshot for reference: https://postimg.cc/p9RMXGRY
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Hello! im trying to hide the review tab in the product page. Im using the JS code that you have in the documentation https://www.portotheme.com/wordpress/porto/documentation/how-to-edit-remove-rename-and-reorder-product-data-tabs/ but im getting this error: Uncaught Error: Undefined constant “‘woocommerce_product_tabs’” in wp-content/themes/porto-child/functions.php:19 Is there another way of hiding this tab? Thank you!!
Hello, @Culein,
If you’re using a custom layout for the single product page, please go to Porto >> Template Builder >> Single Product, and edit the specific layout from there. Next, edit the product tabs element, where you’ll find an option labeled “Hide Product Tabs.” You can select any tab you wish to hide from the settings, and this will resolve your issue. For reference, please check this screenshot: [Link to Screenshot] ( https://postimg.cc/XrnCKWgR )
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Thank you! Its working now!
Hi, My products are only visible at home page not on shop/category/individual product pages: home page: https://prnt.sc/Phq4xCHlDD_8 quick view: https://prnt.sc/p_B6s5Uh9E9j product page: https://prnt.sc/knGfX4qZsjB_ shop page: https://prnt.sc/fJGjQimxFCmI category page: https://prnt.sc/HkE8eyRRtkaf
Please solve this issue, I am using shop demo 48.
Thank you
Now, it is visible, thank you
Hello, @KanikaJewelryTrove,
1. In order to solve your issue, please navigate to WooCommerce >> Settings >> Site Visibility and set as “Live”.
2. The 504 Gateway Timeout error typically happens when a server takes too long to respond to a request. Even though your hosting resources are only 1% consumed, this error could still occur due to issues with server configuration, network latency, or a slow external service that the server is trying to communicate with.
Here are some possible solutions to troubleshoot and solve the issue:
PHP Timeout: If your server is running PHP, the max_execution_time directive might be too low. Increase it in your php.ini file. For example:
max_execution_time = 1000
Web Server Timeout: Check your web server configuration (e.g., Nginx or Apache). Both Nginx and Apache have timeout settings that could be affecting the response.
Nginx:
nginx proxy_read_timeout 300;
Apache:
apache Timeout 300
Alternatively, please try to reach out to your hosting provider for further help on this matter, it’s the server end issue.
Regards, P-THEMES.
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In header line there are a black bar above Help icon: https://prnt.sc/XFMe_7FZ_C_c
I tried to remove by going there: https://prnt.sc/f_a_G9Jo5mqB but unable. Please help.
Also minicart not visible.
Hi @KanikaJewelryTrove,
To resolve the issue, please follow these steps:
Go to Porto >> Template Builder >> Header. Edit the Custom Header. Select the “Porto Ultimate Heading” element. Under the “Advanced” tab, remove the custom class (gradient-overlay). For reference, here’s a screenshot: https://postimg.cc/67cThrtn
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hello sir product page template builder not showing as shown in your documentation: https://www.portotheme.com/wordpress/porto/documentation/single-product-builder-elements/
my backend not shows option as showing in your demo. in template builder.https://prnt.sc/fOcqwUO5FJ9u
how do i use single product page template builder unless there are option with user interface.
Hello, @sdjewels,
Please make sure that you have enabled the WP Bakery page builder for template builder from WP Bakery >> Role Manager as shown in this screenshot: https://postimg.cc/dh2ZVsXC
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i run jewelry store and want to use single prouct template of shop48 how can i do that ? without change entire website ? can you give me the code of shop48 so i paste that in single product template or how ?
Hello, @sdjewels,
Please install the theme on Localhost or test site, and then import the Shop demo 48 on it, after importing you can copy the single product template from your test site to live site easily.
Regards, P-THEMES.
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Shopping cart icon in nav menu does not open the cart. Hovering above it just opens a menu, where can i click the text view to open the cart. Tht is very confusing. I like the popup, which slides open, but how can I make clicking the icon to open the cart?
Hello, @mirecxp,
Unfortunately, there is no option in the cart element to take you to the cart page when clicking on the icon in the header, it only has 2 possible styles, popup or off-canvas.
Regards, P-THEMES.
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I believe I have found a bug in a variable products gallery if each variant has its own picture. You can try in any demo shop (e.g. #1 and attach a picture to every variant of Women‘s Jumper). The main issue is, that the gallery behaves strangely. It displays the main product picture twice once the product is open. If you select some combination, it swaps the first image. If I add all the pictures to the product gallery, there will always be one picture missing and one twice.
Hello, @mirecxp,
I have just checked the situation on my test site and found it is working perfectly fine for me, please refer to the product on my test site here: https://supporttestsites.theblackpearlspro.com/portosupport/product/sleeveless-viscose-top/ and you can test the behavior.
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There are still some of the bugs present: 1. open the page -> gallery shows 2 girls, main picture is the firs picture of girl 2. select black color and large size -> 2 bugs: BUG1: where is the first image of the girl? it disappeared BUG2: the main picture shows the black bag, looks good, but try to hover over it. The zoom will display the rgirl over a bag. If you click some different options and back, zoom will start to work correctly.
Hello, @mirecxp,
You mean the main product image is there with the variation chosen image? If so, then it is the default behavior, it always shows the main product image in the gallery, you can not remove it.
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ok, good to know. Did you check the screen recording? I believe it is a bug, hopefully you can fix it.
Hello, @mirecxp,
Yes, I checked the screen recording, and it seems to be a cache issue, but we will check it carefully and update our live site soon. Thanks for your patience and understanding.
Regards, P-THEMES.
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how can add snapchat to my social link
Hello, @izzahajjoub,
Unfortunately, It is not possible to add the new social icon for share, you can request it as a feature request.
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How can i have more size guides? I believe no shop sells just one product, so it has to be somehow possible, but all demos have just one global size guide, which is unusable. I have like 10 product types, each has its different size table. I know I can add a custom tab to the product, but doing or modifying it for 100 products is nonsense.
Hello, @mirecxp,
The size guide is the global tab which we have added to all the products using Theme Options: https://www.portotheme.com/wordpress/porto/documentation/how-to-edit-remove-rename-and-reorder-product-data-tabs/
And the content of that tab has been set using block under Porto >> Template Builder.
If you do not want to appear that size guide tab globally to all of your products, then you can remove it from Theme Options.
And to insert/set the separate size guide tab for each product, you have to use the custom tab by editing each product.
That is only the possible way if you want to show in the tabs.
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Omg, that is a loooooooot of work. Can’t you please upgrade it? Thanks for the answer anyway. 
Hello, @mirecxp,
You can request it as a feature request on our forum here: https://www.portotheme.com/forums/topic/feature-request/ so that our development team will check it and note it down for the future upcoming updates of the themes.
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Ok, I will disable the global tab, but use custom tabs with premade block. Looks great to me, thanks.
Hello, @mirecxp,
Sounds good! Disabling the global tab and using custom tabs with premade blocks should work well. Let me know if you need any further adjustments.
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Hello Porto,
After updating WooCommerce 9.7.0 and the Theme to 7.4.4, I have these warnings in the system status:
porto-child/woocommerce/emails/admin-cancelled-order.php version 4.1.0 is out of date. The core version is 9.7.0, porto-child/woocommerce/emails/admin-failed-order.php version 3.7.0 is out of date. The core version is 9.7.0, porto-child/woocommerce/emails/admin-new-order.php version 3.7.0 is out of date. The core version is 9.7.0, porto-child/woocommerce/emails/customer-completed-order.php version 3.7.0 is out of date. The core version is 9.7.0, porto-child/woocommerce/emails/customer-invoice.php version 9.6.0 is out of date. The core version is 9.7.0, porto-child/woocommerce/emails/customer-on-hold-order.php version 7.3.0 is out of date. The core version is 9.7.0, porto-child/woocommerce/emails/customer-processing-order.php version 3.7.0 is out of date. The core version is 9.7.0, porto-child/woocommerce/emails/customer-refunded-order.php version 3.7.0 is out of date. The core version is 9.7.0,
Do I need to worry, or will a new theme update resolve this?
Thanks in advance.
Hello, @yamaguchi_jp,
I tested it on my test site and didn’t encounter the issue, so it seems to be specific to your site. If you’re using a child theme with custom code, try switching to the parent theme and check again. If that resolves the issue, please reach out to your developer to investigate and fix any customizations in your child theme that may be causing the problem.
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Hi , I am using wp-bakery and i want to remove Porto cursor effect , circle with inner dot and i couldn’t find it in footer or anywhere , please let me know how to remove or css to remove that effect. Thanks , I want normal cursor
Hello, @manishchahal,
Please read and follow the instructions written in our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/cursor-effect-widget/
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Helloi,
I come to you with a problem. I updated my theme unfortunately, it has some formatting issues. There is a shift in the layout to the left of the site in general, and also some issues with the layout in general.
how to do it.
THANKS
Hello, @CELINCO,
Could you please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out.
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Now that the Dynamic Feature Image has been removed due to security issue our portfolios that used it no longer display all the featured images. Is there a work around for this?
Hello, @nmwoods_1,
You’re correct, that plugin is no longer available on the WordPress market. I will inform the development department so they can take note and consider alternative options.
Thanks for your understanding and patience.
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Is there an update on this. The plugin with security issue is still being included in the porto setup
Hello, @nmwoods_1,
We are sorry, but we are still working on this and soon we will update it. Thanks for your understanding and patience.
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Hi, the last update requires the plugin update for: Alpus Elementor FlexBox, but give error, and Porto theme failed when I try update.
Hello, @Mitzuko,
Could you please contact us via our support system with your site WP Admin URL and Credentials so that our experts can check it for you on your site and help you out.
Regards, P-THEMES.
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please how can check the RTL demo
Hello, @izzahajjoub,
Please navigate to WP-Dashboard >> Settings and change the site language as any RTL language, it will turn your site to RTL automatically.
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But i use a plugin to change language from english to arabic (Plugin translatepress) I would not change the language of m’y admin panel
Hello, @izzahajjoub,
Please reach out to us through our support system, providing your site’s WP Admin URL and credentials. Our experts will then review the situation and assist you accordingly.
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