23135 comments found.
We recently started having this bug: Uncaught Error: Call to a member function get_type() on bool in /app/wp-content/themes/porto/inc/lib/woocommerce-swatches/classes/class-product-swatches-tab.php on line 258
Call stack:
Porto_Product_Swatches_Tab::render_product_tab_content() wp-content/themes/porto/inc/lib/woocommerce-swatches/classes/class-product-swatches-tab.php:242
Any idea when there will be a fix?
Hello, @igor158,
Kindly reach out to us through our support system, providing your site’s WP Admin URL and credentials, so we can review and assist you with the issue directly on your site.
Regards, P-THEMES.
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my website does not have order tracking. please help me add it.
Hello, @alohasmartphonedn,
Unfortunately, WooCommerce doesn’t provide this feature by default. You’ll need to look into third-party plugins. I did a quick search and found a couple that might suit your needs. Feel free to give them a try, but please do so at your own discretion:
https://woocommerce.com/products/order-tracking-for-woocommerce/
https://wordpress.org/plugins/woo-orders-tracking/
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Hi,
Why on earth the Read more… post grid button cannot be translate, when i install Loco Translate it appear translated but in fact not… Also for Related %1$sPosts%2$s
Hello @alexissatok,
Please edit the post grid archive in the Gutenberg Editor or in the editor that you are using for the site, and then edit the read more button and change the text.
Otherwise, it is coming from the theme translation files. Also, the Related posts are coming from the translation files.
If you still are not able to solve the issue, please share the WP admin login details of your site through our support forum so I will check and solve it on the site.
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I didn’t use the grid for the article template. I fixed it by going directly into the PHP file to replace the English text with French. But when I update the theme it will disappear. Why does loco translate tell me that the text is translated correctly when it isn’t?
Hello @alexissatok,
There is no need to edit or make the translation from the theme’s PHP files, it will not a good idea to do that.
It will easily be changed from the Loco translation plugin. Please share the WP admin login details of your site through our support forum so I can check and solve the issue on the priority basis.
Regards, P-THEMES.
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Hello, I am new to this theme. how do I edit a service that I imported from a demo site. I don’t get the option to use WPBakery to edit services. using what seem like the basic editor I can change text but not images, how to I get to edit services, ideally using the WPBakery editor.
Hello @Mentalwave,
The demo you’re using on your site contains services, which are essentially the “portfolio” custom post types. To resolve this, please go to WP Bakery >> Role Manager, enable the “portfolio” option, save the changes, and then try editing the service again with WP Bakery. You can refer to the attached screenshot for guidance: https://pasteboard.co/6C6CCKhtFayO.png
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I have an existing website with woocommerce, thousands of products , sales history, and event calendar.
How can I move to this new theme without losing our historic data?
Hello, @bumblebeezboz,
Thank you for your interest in Porto WordPress! 
We recommend installing the theme on a fresh WordPress setup. Once it’s set up, you can import content from your old site.
Installing the theme on an existing site could potentially cause conflicts with the existing content.
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pls check screenshot: https://prnt.sc/FLtshmfs3_WD
why i see gap top and bottom why it’s so hard to remove these gaps. after making all magin and padding to 0 can’t remove. after failing that i also add following custom css to element:
.custom-banner-style { margin: 0 0 0 0 !important; }
assing “custom-banner-style” class to element after that my shortcode looks like follwoing:
but still failed to remove gap from top and bottom these things must be easy.
Hello, @sdjewels,
Could you please share the page URL having that section so that I can check and assist you accordingly.
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following is link to the page: dhruvikajewelry. com/?porto_builder=collections-banner
Hello, @sdjewels,
The URL is not correct, could you please provide me the frontend URL of the page where the issue actually persists?
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Hello, I’d like to purchase this theme for an existing site. The problem is that if I install one of the proposed demos, I risk overwriting my database, right? Do you have any solutions? Perhaps with support, could you send me pages from a demo to install manually? Another question: if I like the “blog” section of a demo, is it possible to install it on a different demo style? For example: Demo 1 has a home page, and when you click on “blog,” you get the design from demo 2. Thank you in advance and congratulations for this great work you’ve done!
Hello @larando,
Thank you for your interest in Porto WordPress!
1. We generally recommend installing and using our theme on a fresh WordPress installation to avoid potential conflicts or design issues. If you already have content on your site created with another theme, there could be conflicts, so it’s best to start with a clean WordPress setup.
If you’re able to manually add the demo pages to your site, you can install our theme on a test site, import the demo content, and then transfer the pages to your main site.
2. Absolutely! Porto comes with Porto Studio, which allows you to import any demo or section you need for your site. For detailed instructions, please refer to our theme documentation here: Porto Studio Documentation.
Regards, P-THEMES.
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Hello,
I am experiencing an issue with the header I created using Elementor on my WordPress site, which uses the Porto theme.
Issue Details: I designed my header using Elementor, setting the colors and options as desired. When I preview the header in Elementor, everything displays correctly. However, when I open my site in normal mode, the header does not load properly: only the menu and logo appear, but the colors and Elementor layout are not applied. If I go back to Elementor to edit the header, my design remains intact. Troubleshooting Steps I Have Tried: ✅ Checked Elementor display settings (set to entire site) ✅ Disabled the header in Porto > Layouts to avoid conflicts ✅ Cleared cache (Elementor, browser, and caching plugins) ✅ Regenerated Elementor CSS files ✅ Tested in incognito mode and on multiple browsers
Additional Information: I have installed Porto with a child theme. The attached screenshots show Porto’s layout structure and Elementor settings. Could you please let me know if this issue is due to a conflict between Porto and Elementor, and how I can resolve it?
Thank you in advance for your help!
Best regards,
Hello, @HALIMDZ,
Apologies for the inconvenience, but since the issue seems to be specific to your site, we kindly ask that you contact us through our support system. Please provide your site’s WP Admin URL and credentials so we can investigate the problem and assist you further.
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Hello, @sdjewels,
To edit the Single Product layout, please go to Porto >> Template Builder >> Single Product. From there, you can use the page builder to customize the layout and rearrange the elements to suit your needs. If you need further assistance, don’t hesitate to contact us through our support system. Just provide your site’s WP Admin URL and credentials, and we’ll be happy to assist you directly on your site.
Regards, P-THEMES.
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i raised ticket for it.
Hello, @sdjewels,
Sound’s Good!
Now please be patience, once the support ticket will be resolved, you will get the reply to it.
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I am using elementer, my headers are not sticky while I enable all sticky header options. please help.
Hello, @KanikaJewelryTrove,
Could you please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out.
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Hello, @sdjewels,
In order to solve your issue, please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back to your site after clearing the browser cache.
.star-rating span:before {
color: Gold !important;
}
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Hi,
I am considering purchasing the Porto theme for my fishing gear online store, and I have a few questions before making a decision:
1️⃣ Does Porto fully support the Arabic language? (Including RTL layout for proper right-to-left text alignment) 2️⃣ Is the theme well-suited for an online fishing gear store? If you have any examples of similar stores using Porto, I’d love to see them. 3️⃣ How secure is the theme? Does it receive regular updates to address security vulnerabilities? 4️⃣ Is Porto easy to customize? Especially for designing product pages and adding new products.
I appreciate your assistance and look forward to your response. Thank you!
Best regards,
Hello @doblist,
Thank you for your interest in Porto WordPress!
1. Yes, Porto WP fully supports Arabic and is RTL ready. You can translate the theme using plugins like Loco Translate or WPML. Alternatively, if you prefer not to use a plugin, you can also translate the theme through PO edit files.
2. Absolutely! Porto is a perfect fit for an online fishing gear store. You can explore our pre-built demos here: https://www.portotheme.com/wordpress/porto_landing/
3. Yes, definitely! Our theme is regularly updated, and you can check the changelog for the latest updates here: https://www.portotheme.com/wordpress/porto/documentation/changelog/ Additionally, Porto is a secure and reliable theme.
4. Porto is highly customizable and packed with features. It offers pre-built layouts as well as the flexibility to create your own custom layouts using page builders, giving you complete control over your site design.
Regards, P-THEMES.
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hi
Hi Porto, The Porto Builder. I used for the first paragraph I did in the categories, to be placed the text upper the products. But this creates duplication with my page category I understand. Porto Builder should be non-indexed by default? Pls can you give your opinion?
Porto Builder: https://candleartesoteric.com/porto_builder-sitemap.xml My category: https://candleartesoteric.com/esoteric-candles/
thanks,
Can you please tell me how I can no-index massively the pages made with Porto Builder?
Hello, @Joaquim_,
You can use SEO plugin like Yoast SEO to easily add no-index to specific pages.
Yoast SEO:
- Go to the page you want to no-index.
- Scroll down to the Yoast SEO settings box.
- Click on the Advanced tab (gear icon).
- Set the Allow search engines to show this Page in search results? option to No.
- Update the page.
OR If you prefer to add a no-index tag to pages without using a plugin, you can try using a Custom Code as well.
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Is there a way (in settings) to bring back the old theme options for the WooCommerce products and categories? I don’t want to use the Porto Template Builder to edit single products and categories. I just want to use the global theme options we had before.
Ignore that. I Just found it. Need to activate legacy mode.
Sound’s Good!!
That you have managed to solve it by yourself<be>
You are the best.
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Hi, I am going to redesign my website, I want to change the license from the current website to the new website. please help reset my license so it can be used on the new website
Hello, @Fameesk,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards, P-THEMES.
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Hello, @Fameesk,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards, P-THEMES.
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Good morning, our ecommerce sells alcoholic products, so we have to activate a popup where to mandatory accept a declaration of being an adult (+18 years old). How can we do that? Thank you.
Hello, @franfar,
Our theme includes popup functionality, but it doesn’t support the specific condition you’re requesting. You might want to try a third-party plugin that better fits your needs.
Regards, P-THEMES.
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Hi
I have created a website on wpbakery using your demo wine, now i want to convert that website wpbakery to elementor, can you guide me how i can transfer or convert from wpbakery to elementor?
Hello @imaginatiftech,
Unfortunately, it’s not possible with the current options. We always recommend starting from scratch with a new import demo if you want to switch page builders. Using a different page builder on an existing site built with another can cause significant distortions. Additionally, using two page builders on the same site can lead to conflicts. Therefore, if you wish to switch page builders, it’s best to begin with a fresh WordPress installation.
Regards, P-THEMES.
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Hello,
In core WordPress login page at /wp-admin/ there is an eye to show/hide password in the password field. Is there anyway to add to add it to the theme? This should be in the login page/popup and the login form under login toggle in checkout page.
Any php code snippet or CSS should be fine for me and appreciated.
Thanks,
Hello, @SolutionsDev,
Unfortunately, our theme does not include this feature by default. Implementing it would require additional customization. You can search online for third-party solutions that may better meet your needs. Please note that code customization services are not covered under our theme support policy.
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If you could help in providing some code to fix it, this would be wonderful. Actually, it is strange that the theme does not support it as this became a requirement by all customers and its a WP core feature.
Hello, @SolutionsDev,
Unfortunately, but we do not have the ready custom code for it and it requires complete customization, that is not included in the theme support policy, thanks for your understanding.
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On the single product page I would like to list another products using the same value of a custom attribute (e.g. “series”). So I’ve added “Porto product attribute” into the sidebar, configured it to use the desired series attribute. It lists products with another values too. E.g. I open product with series=”AAA” but the grid contains also products with series=”BBB”. I want to see only the products with the same series value as the open product. Am I understanding it correctly? Is there any way?
Hello, @mirecxp,
Apologies, but I’m having trouble understanding your concern. Could you please reach out to us through our support system and provide more details, including any relevant screenshots? This will allow our experts to review the issue and assist you more effectively.
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Unfortunatelly my support period is over, as I’ve purchased the theme some time ago, but i’m learning it just now. I’m quite frustrated with it.
Can you please navigate me to the documentation of “Porto product attribute” ? I can try to describe again once I read it properly.
Hello @mirecxp,
Although your support has expired, you can still reach out to us. Please feel free to contact us through our support system. Unfortunately, we don’t have documentation specific to that element, but we’re happy to assist you with any questions you may have. We’re here to help!
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