8596 comments found.
Hello! We liked your ‘about minimal’ and ‘contact minimal’ pages but it seems like scrolling is limited to only show the top row on those pages? We wanted to add more content after the image/black background with text at the top, but even when we can see it on our frontend/back end editor, the page won’t scroll odown once we view it. How can we achieve this?
Hi tamaralopez! If you started from our Demo Contents, please note that these pages have this option that you should remove: https://undsgn.d.pr/i/acShuT
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution: https://support.undsgn.com/hc
Hello, I moved my website from “daystoretr.com” to “daystore.com.tr”.Now I can’t activate my Uncode license because it says I have exceeded the number of activations allowed.
What are the steps I need to follow to assign my license to my new domain name?
I want to do this process myself because the support license has expired. I don’t want to buy a support license for just one process.
Thank you!
Hi daystoretr! Next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn
Is there a way to have tags with the wording “Before” and “After” in the before/after image module? This way visitors know which one is which.
Hello, I’m sorry, there isn’t a feature like that. However, you can try an approach via CSS. You can use, for instance, :before and :after pseudo-elements. This is a very basic approach, consider it as a starting point for your further customizations, since this falls outside the scope of the regular support.
.twentytwenty-wrapper:before {
background: rgba(0,0,0,0.75);
border-radius: 4px;
bottom: 20px;
color: #ffffff;
content: 'Before';
display: block;
font-weight: 600;
left: 20px;
padding: 4px 8px;
pointer-events: none;
position: absolute;
text-transform: uppercase;
z-index: 20;
}
.twentytwenty-wrapper:after {
background: rgba(0,0,0,0.75);
border-radius: 4px;
bottom: 20px;
color: #ffffff;
content: 'After';
display: block;
font-weight: 600;
padding: 4px 8px;
pointer-events: none;
position: absolute;
right: 20px;
text-transform: uppercase;
z-index: 20;
}Anyway, if you need support, it’s provided through our Help Center, where we have a dedicated support team. Please submit a ticket so we can check your installation and assist you in finding a solution: https://support.undsgn.com/hc 
Thanks, looks good.
You’re welcome. All the best
My template is not updating. It’s displaying this message, “Purchase code verification failed. Please contact the theme author. (Error 15)”. Please assist.
Hi thrjve! This error indicates that the Purchase Code is malformed, likely due to an error when copying it. Unfortunately, this isn’t something we can diagnose remotely. Please open a ticket with us, include your License Code and installation login credentials so we can investigate the issue directly: https://support.undsgn.com/hc/en-us
okay, I am opening a ticket
Thank you for the confirmation!
I have purchased two licenses, but neither of them has been used for years. Recently, I attempted to activate one of the licenses, but the activation was not allowed. Could you please assist me in resolving this issue?
Hi modetm! Next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn
I have an issue with text reveal. I think it didn’t support rtl (arabic lang)... but I wish if there is a solution for this.
please check this link that provides an easy small documentation of the problem: https://eazyweight.com/scroll-text-reveal-issue/thank you so much!
Hello, this is what we see: https://undsgn.d.pr/v/R86slx. Maybe I’m missing something, but it seems to work fine as far as I can see. Please clarify if I missed the point. Thank you in advance.
Best
when i click the link you gave me see this “An unhandled lowlevel error occurred. The application logs may have details.”
so there is no solution right there please check what you sent again
Sorry, the ThemeForest text editor added an extra dot at the end of the link. Here is the correct one: https://undsgn.d.pr/v/R86slx
Ohh! Now I can see the video… but I think you didn’t get what is the problem.
Look, the scroll text reveal is working, but as I’m using Arabic, the words get corrupted and split. I knew that you didn’t understand Arabic, so I showed you a sample in the first row of the normal paragraph how it should be. Then, in the second row, I showed that when using the scroll text reveal feature, the words split to letters without the connection lines, as you can see in the link.
Look at the first and second rows and you will understand.
Anyway, thank you so much man
Hi souhaibzarhoni10! Ok, now everything is clear. This effect cannot be used with this type of RTL text. To create the effect, the letters are technically split, which means these connection lines cannot be created. I hope this technical explanation helps clarify the limitation in this scenario: https://undsgn.d.pr/i/FDi3Eg
Thanks for the information! What if, instead of targeting letters individually, I use whole words? That way, there won’t be any splitting issues. Right now, even when I choose words or lines, the problem still persists. But I believe you can solve it, especially since we’re now dealing with words or lines instead of individual letters, which removes the main issue.
Hello, you’re right, and we are looking into a possible filter that can be activated via the child theme to prevent the system from separating words into individual characters, which affects the proper rendering of ligatures. This will prevent character separation and disable animations that require it, but you’ll still be able to use animations where character separation is not strictly necessary, as you kindly suggested.
This should be available in the next update, along with the necessary documentation on how to activate it.
Thank you for your help and patience.
Best
SEO and Tags/Categories pages: I noticed these auto-created Tag and Categories pages, which are like an extra 70+ pages. Q #1: Is there a way to disable this happening? Q #2: Is it safe to delete them? Q #3: Do these harm SEO? One SEO tool I’m using is telling me to add meta tags and alt texts for these pages.
Thanks very much for your reply in advance.
Hello! What you’re asking about is a core WordPress functionality, not something controlled by the theme. Categories and tags automatically generate archive pages, and while they can’t be completely “disabled,” you can prevent them from being indexed by search engines or hidden from users. Here are some general answers to your questions:
- while WordPress doesn’t provide a built-in way to disable them, you can use an SEO plugin like Yoast SEO or similar to set them as “noindex,” which tells search engines not to index them;
- you can’t delete these archive pages since they are automatically generated, but you can choose not to use tags/categories or remove them from your site navigation.
I recommend checking SEO plugins for more control over these pages.
Best
Thank you very much! I’ll do that. Very helpful.
You’re welcome, all the best
Hi, for a customer who uses this theme, we need to filter the products through a product meta. And to do that I use pre_get_posts. I have done various tests on many other themes and everything works correctly, but Uncode seems not to support this hook well, strangely.
In practice in the pre_get_posts I have to make visible products that are not available but for which it is possible to request a pre-order:
/**
* Modify Product Query.
*
* @param object $q Product Query.
*/
function navix_oss_modify_product_query( $q ) {
if ( is_admin() || ! $q->is_main_query() ) {
return;
}
if ( is_shop() || is_product_category() || is_product_tag() || is_search() ) {
global $wpdb;
$hide_out_of_stock = get_option( 'woocommerce_hide_out_of_stock_items' );
if ( 'yes' === $hide_out_of_stock ) {
$tax_query = (array) $q->get( 'tax_query' );
foreach ( $tax_query as $key => $query ) {
if ( isset( $query['taxonomy'] ) && 'product_visibility' === $query['taxonomy'] ) {
unset( $tax_query[ $key ] );
}
}
$q->set( 'tax_query', $tax_query );
add_filter(
'posts_where',
function ( $where, $query ) use ( $wpdb ) {
if ( ! $query->is_main_query() ) {
return $where;
}
if ( is_shop() || is_product_category() || is_product_tag() || is_search() ) {
$where .= " AND (
NOT EXISTS (
SELECT 1 FROM {$wpdb->postmeta}
WHERE post_id = {$wpdb->posts}.ID
AND meta_key = '_stock_status'
AND meta_value = 'outofstock'
)
OR (
EXISTS (
SELECT 1 FROM {$wpdb->postmeta}
WHERE post_id ={$wpdb->posts}.ID
AND meta_key = '_stock_status'
AND meta_value = 'outofstock'
)
AND EXISTS (
SELECT 1 FROM {$wpdb->postmeta}
WHERE post_id = {$wpdb->posts}.ID
AND meta_key = 'notify_back_in_stock'
AND meta_value = 'yes'
)
)
)
";
}
return $where;
},
20,
2
);
}
}
}
add_action( 'pre_get_posts', 'navix_oss_modify_product_query' );
In the woocommerce/archive-product.php file I inserted a var_dump( $wp_query->request ); which shows the query correctly, but the listing in the loop does not respect the products related to $wp_query.
I checked better and I see that there is a content block associated with the product archive, which I absolutely need because otherwise I have no way to customize the page. If I do not use the content block, the query is correctly filtered.
So the problem is linked exclusively to the use of the Loop block inside the content block which has its settings set, but which does not allow advanced queries as I would need.
I would therefore like to know if it were possible to have a hook to modify the behavior of the query also for the loop blocks of the content blocks. Or is there already a trick to do it?
Hello, without seeing how the page is built, it’s very hard to understand what’s wrong. Also, this isn’t the right place to provide this kind of support, as it involves more in-depth troubleshooting. If you’re using the Post Module with Dynamic Options, I’m not sure you can filter it this way, since the Post Module output follows its own rules and its own query. However, [uncode_index] shortcode allows filtering query arguments. One of these filters is 'uncode_get_uncode_index_args', which you might be able to use to adjust the query to your needs.
Have you also tried applying your filter to the default WooCommerce template, with Uncode active but without the Post Module grid? That could help determine whether the issue is with the module itself or with how the filter interacts with the theme. If the Page Builder isn’t compatible with your customizations, using the default template might be a better approach.
Anyway, if you need support, it’s provided through our Help Center, where we have a dedicated support team. Please submit a ticket so we can check your installation and assist you in finding a solution: https://support.undsgn.com/hc
No need to open a ticket. It was exactly the filter I was looking for, but it was like finding a needle in a haystack. Anyway I modified the query using a custom taxonomy to filter the results because using the post_meta I saw that these slowed down its execution a lot. Thank you so much for the suggestion, everything solved!
You’re welcome, best
Hello, my support expired, but I dont need support, but I need to deregister my old website domain and register it again because I moved the website to another domain. i need help, please. please help with this
Hi ninja3021! Next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn
Hello for a few days for no apparent reason, when I click on the category filter in the store it shows me all the products and not the ones in the chosen category. Applying the default theme instead works. what happened ?
Hi maxiezzi! We apologize about this issue, but we haven’t received any similar reports, which suggests the problem likely isn’t with the theme itself. Additionally, if nothing has been modified or installed, the theme wouldn’t suddenly break its functionality on its own. In any case, please share a link so we can check if there’s any obvious error.
Hello and thank you. From here, we can only guess that the dynamic option of the Post Module you’re using to display the product grid is disabled. Please check: https://undsgn.d.pr/i/6HnEms
Anyway, if you need support, it’s provided through our Help Center, where we have a dedicated support team. Please submit a ticket so we can check your installation and assist you in finding a solution: https://support.undsgn.com/hc
Hi Guys, I have an issue where the Paypal quick checkout buttons don’t seem to work on a product using content blocks like here – https://setinstonemedia.com.au/product/bardens-blue-hour/
But seem to show fine on a standard woocommerce layout like here – https://setinstonemedia.com.au/product/art-imitates-life/
Is there something I can do to get those Paypal buttons to show on the first page mentioned?
Thanks so much
Hi joel_riddell! Please try to folllow this article: https://support.undsgn.com/hc/en-us/articles/360013465157-The-Product-Builder-with-extra-plugins
Hi, I use background videos (Vimeo) for some row, in desktop view videos are playing, but in mobile the background is just white and also it doesn’t appear image background https://witoor.com/rando-imperator/
Hi attimo! Please note that it is not possible to use a Vimeo (or YouTube) video as background on mobile; this is not permitted by the streaming service itself. You need to use a self-hosted video: https://support.undsgn.com/hc/en-us/articles/115000721729-Video-Backgrounds-Mobile
Hi, thanks for reply. Yes, I followed the instructions in the link, and I put a media poster image, but when I put it, it overwrites the video and it can be seen both on mobile and on desktop, and on desktop I no longer see the video (Vimeo and youtube)
if I don’t put it, on mobile it shows white and on desktop the video correctly.
Hi attimo! Please follow the video tutorial. We can confirm these are the exact steps that all users follow. Otherwise, you need to open a ticket so the Support Team can check from the admin what you’re missing.
I need to migrate the license to another domain. How can I do this?
Hello! If you tried to activate the license on a new domain, you should have seen an error message. Next to the error message, there is probably a ‘More Info’ link that takes you to a documentation page with all the information you need.
If you haven’t seen it, in a nutshell, please send a private message using the form on this page and include your Purchase Code: https://themeforest.net/user/undsgn
Hi ! Just installed your theme and getting a CRITICAL scan alarm on WORDFENCE (and from my hosting provider) :
Filename: ./public_html/wp-content/themes/uncode/core/plugins_activation/init.php File Type: Not a core, theme, or plugin file from wordpress.org. Details: This file appears to be installed or modified by a hacker to perform malicious activity. If you know about this file you can choose to ignore it to exclude it from future scans. The matched text in this file is: ( isset( $value ) && is_object( $value ) ) {\x0a unset($value->response[ ‘js_composer/js_composer.php
The issue type is: Suspicious:PHP/anti-antiupdates.A.14052 Description: Routine used to hide available update notifications
Could you please confirm i can remove these lines to avoid hosting suspension ?
Hi bigweb_eu! This is a known false positive from Wordfence. No you do not risk any suspension of service by the host. Please follow this article: https://support.undsgn.com/hc/en-us/articles/14741976929693-Wordfence-false-positive
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution: https://support.undsgn.com/hc
After purchase, can I use this to create multiple websites?
Hi developerjd007 and thank you for your interest!
According to the Envato License Terms, it’s possible to use one of the Standard Licenses on one domain, this is the same for all the themes on Envato: https://themeforest.net/licenses/standard
Hi Uncode team, I recently migrated my website to a new domain, and now my registration is showing as invalid. Could you please help me reactivate my license as soon as possible? Let me know what steps I need to take. Thank you! I dont know hot to reach out to you guys unfortunately/ .
Next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn
Hi, first of all, thank you for the great theme!
I have a question about running FacetWP.
My setup: Uncode theme / ACF with custom posts type / Archive page with custom content block with included FacetWP Shortcode
I’m getting an error from FacetWP: “FacetWP has not detected a listing template.”
Any idea how to fix this? Something I missing? Or Uncode is not compatibile with FacetWP?
Or can you recommend a plugin that is compatible with Uncode and ACF?
I’d really appreciate any help, thanks in advance!
Hi fbl33! We apologize, but we have never used the FaceWP plugin, and it hasn’t been mentioned by any users in our Help Center, so we don’t have previous cases to reference. After researching online, I found an article in their documentation that specifically addresses this issue and offers potential solutions: https://facetwp.com/help-center/faq/why-am-i-seeing-facetwp-has-not-detected-a-listing-template-in-the-console/
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution: https://support.undsgn.com/hc
Thank you!
Thank you for the confirmation!
If not allowed, please delete, but I found that WP Grid Builder works well for filtering custom posts in ACF & Uncode—maybe someone will find it useful.
Hi fbl33 and thank you for the confirmation!
Hi Uncode theme. I’m the happy owner of 20+ licence of your theme that I like a lot and use for so many website.
It’s the first time I experience this problem, but when I click on the “CART” or the CART icon on the menu, I experience a weird thing, my browser (google chrome) is saying “too many redirects”.
I clean my cache, saw all what I could do (ht access and so on), desactivate all plugin, but nothing changes … If you would have any idea to help me I would feel eternally grateful.
Congrats for the great theme.
Hi seriegrafik! Thank you for appreciating Uncode!
Unfortunately, without access, it’s really difficult to determine the issue—especially if it’s something unusual that no one else has reported. What I suggest is disabling Uncode and checking if the problem still occurs with the default theme (even if it doesn’t use Ajax). If you need further assistance, our Help Center offers dedicated support. Please submit a ticket so our team can check your installation and help find a solution: https://support.undsgn.com/hc
Hi there, do I have to adjust anything so that I can use the new row animations? I loaded the demo page and wanted to try, but it doesn’t work properly on my site. Thanks! Already loving the new demo content.
Hello! If you haven’t modified the theme’s code in your child theme (or worse, directly in the original folder) you should be able to see the new animations simply by enabling the new options in the Page Builder module. Make sure to clear your browser cache and, if applicable, your server and plugin caches; otherwise, there’s a risk of still loading old versions of the JS files that don’t include the new functions.
If you’d like, please provide a page URL so we can check the issue you’re experiencing.
Anyway, if you need dedicated assistance is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution: https://support.undsgn.com/hc
Ha! There you go! Clearing all caches did the job. Oh my, it’s always the simplest solution. Thanks for helping.
You’re welcome, all the best
I am trying to find a plug-in to allow reviews with images that can work well with Uncode aka WPBakery Page Builder – which one would be the best!
Hello! We haven’t specifically tested any plugin for reviews with images, so we can’t guarantee full compatibility with Uncode. However, since Uncode is fully compatible with WooCommerce, most well-coded review plugins designed for WooCommerce should work fine.
We also haven’t received many requests about this in the past, so we don’t have a specific recommendation. Have you already tried any plugin? If so, let us know which one and what issues you encountered, and we’ll be happy (if possible) to provide guidance. We also recommend testing any plugin in a staging environment first to ensure it works smoothly with your setup.
If you need dedicated assistance is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution: https://support.undsgn.com/hc
I tried “ReviewX.io” their plug-in which is definitely the most modern and best looking, however ReviewX doesn’t support WPBakery Page Builder yet. ReviewX supports Elementor, Oxygen builder element, and Divi builder to display reviews on your website. They told me I have to use shortcodes to display the review widgets. So what is the best way that I can do this, I’m now trying to figure out
Thanks for sharing your findings. Since (as you say) ReviewX provides a shortcode to display the reviews, you can try adding it inside a Text Block or Raw HTML element in WPBakery Page Builder. This should allow you to place the reviews anywhere on the page.
If you need to display the reviews in the default WooCommerce review section, you might need to edit the `comments.php` file in your child theme and insert `do_shortcode(‘[your-reviewx-shortcode]’)` in the appropriate place.
For further assistance you can contact our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution: https://support.undsgn.com/hc
