26667 comments found.
I deleted my website and want to start over, could you deregister my purchase so I can register it again?
Hello,
We have deregistered the purchase code for you. You should be able to register the theme now.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
hi, can you help to deactivate one of my purchase codes so i can register it to a different domain?
pls kindly take note it’s the one ending with 6d665
thank you
Hello,
There is no purchase code for Bridge associated with your Envato account, and ending with 6d665, that is shown in our system.
You should know that you can deregister your purchase code via deregistration form at our Help Center in “My Products” section of your account. If you are unsure about the domain where the theme was previously registered, you can enter any url (like google.com), and in the error message the correct url will be written.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi! Is this theme compatible with s2member? thanks
Hello,
We haven’t tested the theme with this plugin unfortunately.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I bought this theme in 2021 and had my developer back then use it on a domain. However that domain no longer exists but it appears that the purchase code is still attached to it.
Unfortunately I dont have contact anymore with the developer and I don’t remember the old domain name.
I would like to deactivate / disconnect the purchase code from that domain and register it to a different domain.
Please support.
Hello,
Thank you for contacting us.
We have deregistered the purchase code for you. You should be able to register the theme now.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, We have installed one demo which we are happy with. We would like to use a layout of a contact page from a different demo. Is there any way to import the layout of a page from another demo without completely wiping the website we have built so far?
Hello,
Unfortunately, there is no option to import just a single page from another demo.
The best approach if you want to check the settings or any element from another demo is to create local test website. For this you need to install local server (e.g. XAMPP). Then install WP, Bridge, plugins and import desired demo content to your local testing website and check how the pages have been built and what settings/elements have been applied.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
When i try to register the theme, it says please wait and does nothing. How can this be resolved
Hello,
Please try the suggestions from this article and if you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
i have been able to register the theme and import the blog slider demo. however i cannot see the slider plus there is a big white space between the logo and the posts on the blog home page. How do i fix? Please my support has expired and i cannot extend. please provide assistance with this
Hi,
We couldn’t reproduce this on our end.
When importing demos we recommend following steps covered in video tutorials here.
If you need our support to check settings on your WordPress installation and provide additional guidance, then we kindly need to ask you to extend your support.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Unable to activate theme with purchase code. Just keeps saying ‘please wait’.
What can I do please?
Hello,
Please try the suggestions from this article and if you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I am also receiving the “Please Wait…” message when I try to register. I tried all the steps in the help article (https://helpcenter.qodeinteractive.com/hc/en-us/articles/360008419897-How-To-Fix-The-Please-Wait-Error-During-Registration-Process) but it’s still happening. Any suggestions?
I also tried to submit a ticket on the helpcenter but got a server error 
Hi,
Your support has expired, however, if you are still having troubles with registration, please contact us through this email. Include your purchase code in the email and url of your site, and our support agents will assist you with registration.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
i’ve tried to import the Real Estate demo 4 times already but everytime it’s stuck at 48%. any advice? thank you.
Hello,
You can also try importing via XML import which is a lighter demo import method.
In case you need further assistance with demo import please submit a ticket at our Help Center and one of our support agents will gladly help you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
is there anything i can do for now? support is only available during weekdays but i need to urgently get the website up.
this is just getting more and more frustrating. now I’m back to the issue of not being able to register the theme again.
finally got it imported. think the qode servers were down.
how can i get my drop down selections boxes to look exactly like the ones in the demo? https://bridge437.qodeinteractive.com
also, can you let me know how i can have the search results in a grid with some padding on the sides instead of full-width? (map disabled). I’ve tried selecting Layout = In Grid in the qode options but it doesn’t change anything.
the price range is not working also. pls let me know how i can fix this.
thank you.
Hi,
We are glad that you’ve managed to import the demo.
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
We also recommend checking the documentation in this link and our Knowledge Base here.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
i am at the Registration page and after keying in the details and clicking Register Theme, it just shows Please Wait…
Have been waiting for more than 30 mins. Any advice?
Hello,
Please try suggestions from this article.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
it worked. thank you.
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WooCommerce warning about outdated theme templates, here’s an example: La version 7.0.1 de bridge/woocommerce/cart/shipping-calculator.php está obsoleta. La versión del núcleo es la 9.7.0, bridge/woocommerce/checkout/form-coupon.php, and so many
Hello,
The current version of the theme is compatible with WooCommerce 9.7.x.
Please update the theme and plugins to the latest version listed in change log.
To update Bridge theme and bundled plugins please follow instructions from this article – How To Update The Bridge WordPress Theme And Bundled Plugins. After you update the theme all of the plugins with available updates will be listed in Appearance > Install Plugins.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thanks, I followed the steps, now it keeps showing me this: Version 3.7.0 of bridge/woocommerce/loop/result-count.php is outdated. The core version is 9.4.0,
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Hi, I am looking for a music theme where I would like to stream the music after it is purchased through a payment gateway like Razorpay. If the option to download the song after payment is available then it will be an added advantage. Is this feature available with any of the demos?
Hello,
Unfortunately, there is no option to add required payment in order to play audio files.Our themes rely on the WooCommerce plugin when it comes to shop functionalities and this plugin has an option for creating downloadable products. Core payment options available for WooCommerce are listed here, however, you can add more payment gateways with some WooCommerce addons.
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Numbered carousel on home page on demo 305 Elementor didn’t work whats the issue ?
Hello,
Please check if you have updated the theme and its plugins to the latest version listed in change log.
If you need to update theme and bundled plugins please follow instructions from this article – How To Update The Bridge WordPress Theme And Bundled Plugins. After you update the theme all of the plugins with available updates will be listed in Appearance > Install Plugins.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Yes , all is updated , but home slider – Numbered carousel – don’t work , additional I have added Elementor pro
We tried to check the site where your purchase code is registered, however, our system shows that your purchase code is not registered on any domain. Please register your purchase code in Bridge Dashboard. Theme options, shorcodes and meta boxes are now disabled if theme purchase code is not registered on live server.
Also, Elementor Pro is not a required plugin for the theme.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi! Once we install a site demo, can we copy design sections from other demos – single sections or pages?
Hello,
There is no option to add just single pages or individual sections from different demos. The best approach if you want to check the settings or any element from another demo is to create local test website. For this you need to install local server, e.g. XAMPP. Then install WP, Bridge, plugins and import desired demo content to your local testing website and check how the pages have been built and what settings/elements have been applied.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
How can I change the domain in the license, I am not using my old domain
Hello,
You can deregister your purchase code via deregistration form at our Help Center in “My Products” section of your account.
You can also contact us through this email, include your purchase code in the email, and our support agents will assist you with deregistration.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
When using an accordion set to toggle, is it possible to have the default + be on the left hand side instead of the right? Thank you 
Hello,
Unfortunately, this cannot be achieved through available theme options.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I have multiple websites using the Bridge theme. On one website I cannot update the WPBakery plugin, I see this message: “Automatically updates for the plugin are available to the clients with a valid support period – you can renew it here. To update manually, visit our customer center to download the latest version.”
I have a Bridge license but I do not have support anymore. How can I fix this message?
Thank you for your help.
Regards, Richard.
Hello,
Bundled plugins are updated with the theme. Please see change log.
To update Bridge theme and bundled plugins please follow instructions from this article – How To Update The Bridge WordPress Theme And Bundled Plugins. After you update the theme all of the plugins with available updates will be listed in Appearance > Install Plugins.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Yes, I know how it works But it does not work for this one website. Can I fix this manually? And if so, where can I find the latest WP bakery plugin version?
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Good afternoon, I am using another theme for a client who I am making an online store for, but the theme is quite complicated. I would like to know if this theme works with Elementor Basic, not Pro. And if the entire website can be customized using Elementor Basic?
Hello,
All of the features showcased in Elementor demos on the landing page and listed in the Theme Features list can be achieved with the theme options, custom shortcodes by the theme and free version of Elementor. Elementor Pro is not required.
Besides our themes documentation here you can find many great articles, and video tutorials that might help you on the way of developing your website.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team here and our support agents will be happy to help.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Too late I chose another wp-theme.
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There is some strange spacing (width) with all my titles (H1 – H3)d since the last update. Can you provide some sight?
Hello,
Once you update the theme don’t forget to navigate to Qode Options > General and click on ‘Save Changes’ button in order to generate a new dynamic CSS file.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
After the latest update I’m having issue with WooCommerce plugin, the website went into the error mode so figured out deactivating and activating the plugins whenever i activate bridge core plugin it’s displays error please fix this issue
Hello,
We couldn’t reproduce this on our installation.
When updating Bridge theme and plugins we follow instructions from this article – How To Update The Bridge WordPress Theme And Bundled Plugins.
In case you need further assistance please submit a ticket at our Help Center or contact us through this email, include your purchase code in the email, and one of our support agents will gladly help you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
