39369 comments found.
How do I stop the box and text movement from “the approach we follow” section?https://avada.website/business/expertise/
Hello @ablethedesigner
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
Thank you.
You are most welcome 
Hello, I’m having problems with several websites using Avada. Suddenly, a change to a different theme occurs. These changes occur automatically. The websites are located on different servers. The only common issue that could be problematic is the All in One Security plugin, which has been experiencing issues recently. It’s very annoying because when a generic theme is used, without receiving any error messages, the website loses its structure. Have you heard of this type of issue? Thanks
Hello @Conrado2005
This shouldn’t be happening at all on its own, can you kindly make sure that your WordPress or Avada is not missing any of their required core files, I will suggest you to try and reinstall both and see if that resolves this issue, if not then we will suggest you to open a support ticket with our team so this can be checked in details.
Click Here to Get Avada Support
Thanks
-Ammar
30/03/2025 3:15 am
info 127.0.0.1
Tema activado Tema: Twenty Twenty-Five activated
Thanks for the reply. Look what’s happened again. That log is from the AIOS plugin. It assigns the change to the local machine. AVADA is deactivated, and another theme is activated. I don’t have any missing files. It’s also happening on several websites located on different servers. I know AIOS is experiencing numerous issues with the latest updates. That’s why I think AIOS is the culprit.
Hello Conrado2005
Thank you for providing your feedback on this!
Have a great day!
I think Avada is responsible for the automatic theme change:
array(4) {
string(82) "/usr/home/xxx.com/web/wp-content/themes/Avada/includes/bootstrap-compat.php"
}int(59)string(12) "switch_theme"array(1) {
}string(0) ""array(4) {
}string(82) "/usr/home/xxx.com/web/wp-content/themes/Avada/includes/bootstrap-compat.php"int(103)string(25) "avada_compat_switch_theme"array(1) {
}string(0) ""array(4) {
}string(66) "/usr/home/xxx.com/web/wp-content/themes/Avada/functions.php"int(42)array(1) {
}string(82) "/usr/home/xxx.com/web/wp-content/themes/Avada/includes/bootstrap-compat.php"string(12) "require_once"SOLUTION:
I have commented below to undo the theme change:
$avada_db_version = get_option( ‘avada_version’, false ); if ( $avada_db_version ) { }
// avada_compat_switch_theme( '' );Hello There
Can you kindly make sure that your PHP version is updated to 8.0+ in this case?
Thanks
-Ammar
Version php 8.1.32
Can you kindly confirm if your hosting is from CDMON and if they are using WP Toolbox?
Thanks
-Ammar
I am using this theme https://avada.website/food/ On the mobile version of the original theme (tablet or phone), the menu loads up showing Home, Recipes, Places, Blog, About, Contact, but then quickly switches to the hamburger menu. I did not notice the glitch before installing it on wordpress. I have been wrestling with this issue for so many hours now trying to fix it. I don’t want to have to pay for support again for this one issue. Is there anyone out there that can help me please? I tried everything I could think of. I even tried creating a new menu from scratch in the menu area but no luck. Any help would be so much appreciated.
Thanks!
Hello @philfree37
This simply means that your mobille menu breakpoint needs to be changed in this case, you can change it yourself by going to the Menu Element > Mobile tab and changing the mobile menu breakpoint, more about this can be read here => https://avada.com/documentation/menu-element/
If you need our team to take a closer look into this issue, we will surely be needing you to open a support ticket with us further.
Click Here to Get Avada Support
Thanks
-Ammar
I have a new license but it is saying the support has expired. The domain name is https://cashsolutions-us.com
Hello @toddhaness
You may need to add the specific license to your account in this case and that should extend your support for the complete account, we have a very detailed article about this here => https://avada.com/documentation/how-to-manage-your-licenses-on-my-avada/#toc_Add_New_License
Thanks
-Ammar
It keeps saying There was an error when attempting to add that purchase code.
The purchase code is already in use on another account. I don’t have it anywhere else. Is there a way for you to disconnect the code?
Hello toddhaness
Kindly reset your purchase code in this case from your my.avada.com dashboard, go there and click on the link icon to unlink the code and then try to register it again once.
Thanks
-Ammar
I have unlinked the code and tried again. It gives me the same message that it was registered somewhere else. Can you tell me the email associated with the registration? I can try to figure out from there. I have tried all the accounts I have. Pls help ASAP. The site has no content as of now. Just the headers and footers.
Hello @toddhaness
I can unfortunately not find your account associated with this particular username so it is not going to be possible to do that, however I will suggest you to send us an email from this page => https://avada.com/contact/
Explain the issue you are facing and our team will sort this out for you in no time
Thanks
-Ammar
I sent a message from contact form.
Hello There
Thanks, we will get back to you
My website is showing just the header and footer and no content in the middle. When I change the theme, everything works. I think the issue is with Avada theme as I tried to deactivate all plugins. Even that did not help. Can you please let me know me know what to do? All themes and plugins are up to date
Hi
Please check if you have any blank layouts assigned to the content area. This can be checked by going to WordPress admin panel dashboard → Avada → Layouts
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hey. When adding an anchor link to text, is it possible to get the same slide down effect as you get when you add anchor link to button? On text it jumps directly to the area of the page, instead of the slide effect.
Fredrik
Hello Fredrik
Definitely possible to do that using our anchor scrolling unique CSS classes, we actually have a very detailed article that you can read about this here => https://avada.com/documentation/how-to-use-anchor-scrolling/#toc_Setting_Up_Anchor_Links
If you need further assistance with this, kindly open a support ticket and our team will follow up.
Click Here to Get Avada Support
Thanks
-Ammar
It seems like there hasn’t been a major update in a long time.
Hi
You can find details of our next major update v8 in our roadmap. Please do refer the link here
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi, I haven’t used my theme in a long time and the domain I used it on no longer exists. When trying to activate my theme on my site, it says:
The purchase code is already being used on another domain.
And I don’t use it. How can we fix this please!
Best J
Hello @Johanoden
This may require you to reset your purchase code from the support account, kindly go to my.avada.com to unregister the license and then you can use it again on your other domain, more information on this can be read here => https://avada.com/documentation/how-to-manage-your-licenses-on-my-avada/
If you need further assistance with this, kindly open a support ticket and our team will follow up.
Click Here to Get Avada Support
Thanks
-Ammar
its Ok thanks
You’re most welcome
Hi, none of the sliders were included in the download files, but the theme says they are included. Please advise? Thanks!
Hi
You can import the slider via the prebuilt import area. This can be done by going to WordPress admin panel dashboard → Avada → Prebuilt websites. Click on the site whose sliders you want to import and only select the slider option, Screenshot here
Please ensure to backup the site before you do so. If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hello Have a nice day How can I edit the copyright notice at the bottom of the footer? Thank you.
Hello @abaad
This depends on how the notice is being setup, if its setup using the legacy method, kindly check inside Avada > Global Options > Footer Tab
if its added using the custom footer, you may need to edit the footer section and change it inside the text box element.
If you need further assistance with this, kindly open a support ticket and our team will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
Dear Avada team!
I am in the process of developing a website and faced a very simple (in my opinion) problem:
I have to assign NEWs Page with my own markup as Posts Page (Blog page).
1) It seems very simple: I’ve created rather complex PAGE named News with different sections, witch displayed different posts categories and (this is important!) special element – NextPage. All working amazing.
2) I need breadcrumbs for my complex navigation through posts categories and tags. All good with categories and tags, but – the breadcramb’s link to standard Posts ( the page News) is empty, because system does not know which page is Posts page. Another words: Home / Posts / Category: Home and Categories work well, Posts linked to home page.
3) Ok – I set News as Posts page at Site settings >> reading. All breadcrumbs start working well, but the page News has lost all markup ! Now it gets it from Avada options > Blog > General blog. How to do the simplest: page News should has it’s own markup and breadcrumbs should know, that page News – the Posts page?
The first think – to disable Avada global options for General blog, but there is no such possibilities in Avada, why?.. (and some themes has the wonderful string INSIDE global setting – set the default posts page which disables all themes markup for that page).
The second thing was – to create custom layout for the News Page. Indeed, I created it – and Avada system begins ignore Global options for Blog and gets the content from custom layout. But… The special element Next Page DOES NOT WORK in custom content layouts!.. At all… So this option is not suitable for me, I will have a lot of news, and the first page has unique design, the rest – only post cards…
Simple task – how to force Avada understand that News page is for a Posts (with own page markup) and breadcrumbs link for Posts will be the correct pass to that page News?
Hello Dino@127
We will be happy to provide you a very detailed response specific to each of your query, however as the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
Thank you! I will…
You are most welcome
Hi, thanks for the great website
Hello @bforbest
You are most welcome, we are glad to hear that you like Avada
Hello! If i use this pre configured template https://avada.website/creative/ , can the image that is on the main page be configured as a slider? So it looks exactly the same but with more images as slider? Regards!
Hello @Carloscid
Can definitely be added as a slider, other than that even in the container you can have slides with our new container background options.
More about this can be read here => https://avada.com/documentation/container-element/#toc_Background
We will be happy for you to be a part of this Amazing Community!
Thanks
-Ammar
Hello, could you please advise if its possible to hide the text and reveal it upon hovering?
Or on toggles/accordion instead of clicking can we hover and reveal the text?
Thanks.
Hello @eekostas
That will require some level of custom CSS depending on which element you want to use exactly, As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
after update to last version my site not works! what is the problem?
Hello @hamed_s1987
There is no issue with our latest update and the site should work as it was working previous to the update, the update contains one security fix and an embed fix and has no impact on anything else, kindly make sure that your update was carried forward properly in this case.
If however the issue persists, kindly open a support ticket and our team will follow up with you.
Click Here to Get Avada Support
Thanks
-Amma
it ssay: Your support period has expired. To submit new support tickets, please renew support. you ask me to Purchase a New License $69 i will never pay you again 1 star
Hi
The support duration is set by ThemeForest when the purchase is made. Our team has reached out to you on your registered ID to further check the live editor
We request you to please respond to our ticket
We look forward to helping you!
Thank you, Shaminder
its have problem yet!
Hi
We have reached out to you for the same. Please do respond to our email
Thank you
I bought the theme and used it for a website that I started building, then I decided to go with a different them instead. I deleted the files from that website domain but now it’s saying the purchase code is invalid. Surely the code should be valid if it was no longer being used on the previous site?
Hello @antheap1
The purchase code is registered multiple times so that’s why its registration is limited. Please reset / unregister the purchase code from your support account -> Licenses – My Avada You must be logged into your account to see that page.
Do not remove the purchase code from there but click the blue color Link Icon. Now try to register purchase code on your actual website and see if that works.
If the issue persists, kindly open a support ticket and our team will get back to you further.
Click Here to Get Avada Support
Thanks
-Ammar
Hi, I have deployed Avada, on the desktop, the pages load fast but on mobile, the same page takes 13 seconds to load sometimes. I have done the speed optimization wizard. Has anyone else experienced this?
Hi
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
Hi,
How do I activate the “Read more” functionallity in a text block? When i try to click it, its not working and by pressing shift alt T its also not working.
I want to use the functionallity.. and also i want to know if i can change the text of the read more.
Can you help me out?
ah never mind, read more is not for pages.. i did find another sollution
Hi
Thanks for your update. If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
The individual tour pages on the Tour Operator example website do not import. Please correct.
Hello @tricell
I have just checked and confirmed that the single page import of tour operator works fine, I could import the single page just fine using our studio tab.
Kindly check this again from a different browser and see if that helps.
Thanks
-Ammar
