39369 comments found.
I was disappointed with the support from the Avada team. I’ve purchased many licenses because the theme is very good, but the support leaves a lot to be desired. Their responses are always minimal; they don’t read the entire ticket and respond to the first question with minimal effort, with little work as possible.
For support that requires more than a minute of their time, they send you to contact and hire an expert. Some minor issues that, with their experience, wouldn’t take more than 5 minutes, they claim are outside the support policy. I’ve always used two themes, Avada and Enf*, and the difference in support is abysmal.
I’ve always believed that behind a great product, there should be excellent support—something that Avada lacks.
Hello @DanielKG
Thank you for the feedback, Avada has one of the best support with a diverse team of support reps. working round the clock and we have nothing but great reviews for our product and support too.
You have logged in 3 tickets with our support team, one of them was resolved in a single response while other two are actually customisation requests, like every other theme we have a support policy and as much as we would love to provide support for customisation, that is not something that is doable, for that we suggest our users to hire a 3rd party service as customisation into original theme code is not something that is part of support scope.
Thank you for understanding.
-Ammar
Hello Ammar,
I’m sorry, but you are mistaken. In one ticket, which contained two questions about the same subject, support only responded to one of the questions. They mentioned that its customization was based on styling because the theme doesn’t work with some of the new WordPress/WooCommerce features, that I have to use Avada options.
The second ticket, regarding the style of an icon, was related to a theme error/styling issue. Of the two questions related to this topic, only one was answered, and I figured out the other one on my own.
The third ticket was about a snippet of code to add a US prefix to pricing on the WooCommerce cart and checkout pages only. If the snippet works on two different premium themes and the default WordPress themes (I tested it on two), that’s four themes where it works. If it doesn’t work in Avada, then something is likely wrong with Avada.
So, let’s agree to disagree, as this is neither my first theme, nor my first website, nor my first project.
Hello DanielKG
Any feature that is not a part of theme yet, still comes into customisation and we have a policy regarding that, for any customisation or plugin / code integration that comes up often, we always ask our customers to send us a feature request where we can then track it and implement it based on how many requests are made for that specific feature, unfortunately it is not possible to provide hands on support specific to custom code.
Thanks
-Ammar
Again, let’s agree to disagree. Based on the support I have received from others, yours is minimal. Let’s see what happens in the future.
Hi
Thank you for your feedback. We look forward to helping you for any future support queries.
Thank you, Shaminder
Hi, I’ve been trying to reach you for the past two days via chat on your website and email. Could you kindly respond? Thank you!
Hello @monica1972
Our live chat is a bit delayed on weekends, however you can ask us any presale query here, if you have any support specific question, this will require you to open a support ticket with us.
Click Here to Get Avada Support
Thanks
-Ammar
Hello Ammar, I appreciate your response. However, I want to point out that on Friday, you replied in the live chat stating that you were not willing to provide me with any information, despite my client having purchased the theme (as confirmed by the registration screenshot in the WordPress admin area). Unfortunately, my client does not have access to the purchase code because the previous agent refuses to provide it. Even with this proof of purchase, you declined to answer a simple question regarding the theme configuration in the cart. Instead, I am being asked to repurchase the theme just to receive support for a setting that should already be documented. I don’t believe this is the right approach. If I had received proper assistance, I could have easily convinced my client to repurchase the theme and subscribe to the annual support plan. However, this experience has been disappointing. I kindly ask you to reconsider your policy in such cases. Best Regards, Monica
Hello @monica1972
Thank you for your comment, however when it comes to providing support and assistance, a valid support account or a valid envato account with purchased badge is a requirement, we suggest you to get in touch with your client and get them to create a proper support account where they can submit a support ticket, once that is done, we will be here to provide you with any support you need 
Thanks
-Ammar
Hi, I repeat, my client does not have access to the purchase code, but as you could see from the screenshot I sent you, the theme is correctly installed on the website with WordPress, and part of the code is clearly visible. You could also verify the associated domain, which should be recognizable to you. Obviously, you do not want to help me, and I understand that this is a policy that some may consider acceptable. However, it is not fair to those who are already suffering from an injustice caused by a developer who has taken ownership of the theme’s code and refuses to provide it. Obviously, in conclusion, we will be forced either to change the theme or to pay you another $69 just to get an answer that would have cost you only one second of your precious time! Thanks anyway, and best wishes. Monica
Hi
Our team has replied on chat with details on how you can reach out to us. Please do reach out to us as per the details shared on chat.
We look forward to helping you
Thank you, Shaminder
Hi, yes so you replied with this, meaning you don’t intend to help me with the shopping cart setup, which is neither specified in the videos nor in the documentation:
“When you purchase the Avada Website Builder, the purchase code is generated for the account of purchase, when the purchase is finalized, which is what is needed to register.
In this instance, if you do not have access to the Marketplace account of the original purchase, you will need to purchase a new purchase code. Once you have done this, the purchase code needs to be used to register Avada. You won’t lose the current content and you do not have to reinstall Avada. Before making these changes, adding your new purchase code, updating, or otherwise, we would always recommend backing up your website.
You can get the Avada Website Builder here – https://bit.ly/2L3qpyH
Follow the Avada Website Builder registration instructions here – https://avada.com/documentation/how-to-register-avada/
Register your My Avada account – https://avada.com/documentation/how-to-register-for-avada-support/
Also, have a read through the Avada Registration Q & A – https://avada.com/documentation/avada-registration-and-licensing-faq
Regards” Thanks anyway, and best regards. Monica
... I repeat: you could see from the screenshot I sent you, the theme is correctly installed on the website with WordPress, and part of the code is clearly visible!
I only asked you how to configure 2 buttons!
Hello @Monica1972
I am afraid it won’t be possible to provide support with a valid purchased badge or support account, we suggest you to ask your client to contact envato and get their purchase code and then you can get in touch with us further.
Our team has replied on chat with details on how you can reach out to us. Please do reach out to us as per the details shared on chat.
We look forward to helping you
Thanks
-Ammar
I purchase 1 license, how do I purchase another license only. Avada theme not included. or is it bundle?
Hello Margarettas
I am not sure I understand your query here, every new purchase comes with a unique product purchase code (license) and you can purchase as many copies of Avada that you like.
Thanks
-Ammar
A really useful theme. Thank you
Hello There
We are glad you like Avada!
Thanks
I have set up a real estate system, but when I try to add a new property, it gives an error. The worst part is that I can’t see what is causing the error.
Hello @matthewwhetfield
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
Hi. Is there a way to delete old page editions?
Hello @LeroVolkova
You should certainly be able to delete your older revisions without any issues, you can either use any plugin or simply do this from phpmyadmin.
Thanks
-Ammar
Thanks!
You are most welcome
Hi, I created a ticket more than 24hr ago, I have yet to receive a response.
Hello @prieschlmarco
We have no ticket above 24 hours mark and all 3 of your ticket have been replied by our team members, kindly wait for any update that you are looking to get on the ticket as it will be provided in due time.
Thanks
-Ammar
I have downloaded the files but I could not locate where the avada core and avada builder is, its not included when you download it
Hello @nevillezvi
There are no separate files available for this, both the Avada Core and Avada builder are installed directly from our servers so once you install Avada you will see a notification to install the required Avada core and Avada builder plugins itself.
If you need further assistance on this, kindly open a support ticket and our team will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
Hello, i’m getting this error when i try to update.
Fatal error: Uncaught Error: Undefined constant “FUSION_CORE_VERSION” in /home/abc/public_html/wp-content/themes/Avada/includes/bootstrap.php:650 Stack trace: #0 /home/abc/public_html/wp-includes/class-wp-hook.php(324): awb_init_maintenance(’’) #1 /home/abc/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array) #2 /home/abc/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #3 /home/abc/public_html/wp-settings.php(682): do_action(‘after_setup_the…’) #4 /home/abc/public_html/wp-config.php(93): require_once(’/home/abc/...’) #5 /home/abc/public_html/wp-load.php(50): require_once(’/home/abc/...’) #6 /home/abc/public_html/wp-admin/admin.php(34): require_once(’/home/abc/...’) #7 /home/abc/public_html/wp-admin/index.php(10): require_once(’/home/abc/...’) #8 {main} thrown in /home/abc/public_html/wp-content/themes/Avada/includes/bootstrap.php on line 650
Hi
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
Dear Team Avada,
For the love of coffee, where can I find the instructions for adding the “Last Update” entry to Post Meta? I enabled every single Post Meta options, updated some of ours posts, and the “Last Update” information does not appear.
I read your documentation (link below), but it does not provide instructions for it.
https://avada.com/documentation/post-meta-element/This is what we need to add to our Post Meta:
https://prnt.sc/7tUCf7g81D9cPlease test your Layout Builder before answering.
Thank you!
Adding to my previous post, this is what’s missing:
https://prnt.sc/2-izFiOSv6foCorrection: The inquiry is not related to the Layout Builder (as suggested above), rather the standard method of adding website info via the Options toggles (as noted in the above screenshot).
Hi
You can add a text element and dynamically the dynamic toggle to show the last updated date, Screenshot here
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi Shaminder,
Thanks for that. Yes! We already use that and works great (temporarily).
The Initial request is to add the missing “Last Update” Post Meta variable toggle switch to Avada’s Options section. Can you guys please address that?
Also, using your solution method, will SEO search engines capture the “Last Update” date of our news articles? So far, it’s not working Your documentation does not address that either.
Happy to send an email to Support—if you prefer.
Thank you!
Hi,
I’m using Avada with Woocommerce and the plugin “Smart Variations Images & Swatches for WooCommerce (Premium)”.
Now I want to show the Variations Images and Swatches under the “woo featured products slider” of Avada on any page I need.
It’s only working under the “woo product grid”. Also on the shop page it works fine.
Can you help me please, to show them also under the “woo featured products slider” of Avada?
Or do you have any other idea (e.g. another/second product slider plugin or a code) to realize that?
That would be great, thank you.
With best regards Nic
Hello @nic66
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
I will do that. Thank you
You are most welcome
Thank you.
I can’t submit the ticket … it shows “some error with your submssiont” ... also if I click on “continue” ... what can I do?
Now it worked
You are most welcome
Can’t edit the WordPress page when I click on the edit page; it goes to the page not found
Hello @Abhaykumar
This could be due to some other 3rd party page builder plugin or simply the permalinks not set right, kindly make sure that the permalinks are setup to postname in this case and also check your 3rd party plugins.
If you need further assistance with this, kindly open a support ticket and our team will get back to you further.
Click Here to Get Avada Support
Thanks
-Ammar
Dear, Avada!
There is rather powerful Avada Forms inside your theme. But, as I understand – there is no signature filed. Last time – this is popular field to sign the form with hand-written signature. And I have to install additional form plugin only for this field. The question: is it in your plan to add such custom field. Or it is better to install for example WPForms and then – to disable Avada Forms at all…
Thank you for amazing theme!
Hello @dino127
Currently we don’t have a signature field in Avada forms, however we do have an item for it and will be adding this in future updates
If you have any other query, do open a support ticket and our team will get back to you!
Click Here to Get Avada Support
Thanks
-Ammar
Thank you for reply! I’ll be waiting for…
you are most welcome
i have been looking for two days now and can’t figure out how to edit the My Account page on the Avada Retail Theme? The phone and email information right below the title bar. Everything is pulling form the [woocommerce_my_account] shortcode, but I can’t find a way to edit that. Driving me crazy. can anyone give some direction please?
Hi
You can make a check by going to WordPress admin panel dashboard → Avada → Options → WooCommerce ⇒ General WooCommerce. Please make a check for account area message
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
The theme is decent and we purchased 19 licenses. The problem is that if a team member makes a mistake when moving a site, the license gets locked and unless we complain in a public forum, they never release the lock after the issue is resolved. So, good theme. Inconsistent support.
Hi
We have already provided the option to manage your purchase codes/license via the my.avada.com account area. Please do refer the link here
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
I’m interested in purchasing. Do I need to hire a hosting service to build my website? Or can I do it locally on my computer?
Hi
Avada needs a WordPress install to run. You can surely install WordPress on a local setup and then run Avada on it
Thank you
on portfolio the video at top of screen is pushed to the bottom on mobile and on the example portfolio theme on demo view, how can i keep at top on mobile?
Hi
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
The Best WordPress Theme Ever!
Congrats
Thank you
How can I transfer my license from an inactive website to a new one? I don’t have access to my website’s hosting anymore. It would be good to have an option to have a license revoke from avada account.
Hi
You can manage the license and the domains associated against the purchase codes via the my.avada.com area. Please do refer the link here
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi. Avada isn’t working properly wirh the Safarai-Browser. Wehen I switch back an other Theme everything is running fine. Do you know this issues? When do fix these problems? www.alphakravmaga.de
Hello @PaulSoos
Avada works all fine and good on the safari browser, kindly make sure that none of your browser extension is causing this issue, if however the issue persists, we will need you to fill in a support ticket with us and we will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
