28273 comments found.
if im registering a staggging site do i use the same purchase key it shows i have 3 of 3 remaining but when i try to register with the same purchase key it says it is already registered
You can activate Flatsome with the same purchase code on a total of one live, five local, and three staging environments at the same time. However, you must conform to one of the patterns in this link. Domain name patterns outside of these are not considered staging or local installs.
Hi I have a question. Recently it is no longer possible to create an account on the webshop. My question is, is it due to the theme? Or could it be due to the plugins I use? In the settings of woocommerce I see that you should be able to create an account (it is enabled).
This is not related to Flatsome. It should work if you have enabled the necessary account creation options in WooCommerce>Settings>Account & Privacy.
Hi team Flatsome, quick question.
For my entire shop, i have the products in a grid of 4 on a row. I have a product category where i want to display more on a row. I want to set 8 Products per row on Desktop for this category. Is this possible?
Could you try the snippet below?
add_filter( 'loop_shop_columns', function ( $columns ) {
if (is_product_category(33)) return 8;
return $columns;
}, 999 );
Legends.
Hello Flatsome Team,
I have some queries regarding the Flatsome theme. I have already purchased it for one of my websites and am considering buying it again for another site currently using a different theme. I’d appreciate your insights on the following:
1. I plan to integrate Google AdSense. Can I use a third-party plugin for this, and if so, which plugin is compatible with the Flatsome theme?
2. I would like to add manual JPG/Video banners on specific category pages. Can this be done at the template level?
3. I need a simple user profile page that becomes visible only after approval. Is this possible, and if so, which compatible plugin do you recommend?
4. I want to implement two languages using the Loco Translate plugin. If I create separate English and French pages, how will the top menu behave? Will it automatically switch to the corresponding language and update the URL accordingly?
5. My current site is using a different theme. Is it possible to import all existing posts into Flatsome under the “Posts” section seamlessly?
6. If we plan to create an Android app for the same website, is it possible? Can your team assist us in developing the app as well?
7. We already have a design in mind. Would your team be able to help us modify the theme based on our design for an additional charge?
I would appreciate your guidance on these points. Looking forward to your response. Thanks!
This is just the comment area. Please submit a support ticket here. Our support engineers will assist you in detail.
sure thanks. Just raised the ticket.
Hi,
How can I log in to the license management section? Currently, the login process always hangs at this step. https://account.uxthemes.com/authorize/?code=27236a****Thanks,
That’s the Envato token authorization screen. Please try with another browser. You can also try in private/incognito mode. If it still doesn’t work, please contact Envato support through here.
Hi there,
When I change a page from a regular page to the homepage the layout breaks and the icons change size and refuse to be changed down.
Any ideas on why this is happening?
Could you submit a support ticket here?
Hello Have a nice day Is the theme compatible with the plugin:
multi-vendor dokan wcfm I want a website similar to Amazon Thank you
Many Flatsome users use Dokan, WooCommerce Product Vendors, and WCFM Marketplace plugins without any problem.
You can join our official Facebook Community and get feedback and comments from our users who are already using those plugins. Please remember to accept the group rules of the Facebook Community if you decide to join.
Hello UxThemesSupport, I’m a big fan of the theme, however, I’ve discovered a major SEO problem. I’m using UX_Builder to create custom product layouts and have implemented separate product descriptions for mobile and desktop views. Despite hiding one of the descriptions, it’s still present in the page’s source code. This is causing duplicate content issues and the presence of two H1 tags, which are being fetched by Google. Are there any workarounds or solutions for this?
Google generally only indexes visible text and ignores hidden content since users don’t see it either. If your text remains invisible when Google renders your page, it won’t be indexed. You can use Google’s rich results test (https://search.google.com/test/rich-results) to check how Google renders your page, even if you don’t have structured data. The test provides a screenshot through the ‘View Tested Page’ option, allowing you to verify if your content is visible to Google.
Hello, I’m trying to show only custom post type “images” on one page but I can’t get it work. I have add this code in functions.php but I can’t find custom post type in UX Builder?
add_action( ‘init’, function () { if ( function_exists( ‘add_ux_builder_post_type’ ) ) { add_ux_builder_post_type( ‘images’ ); } } );
That snippet enables UX Builder for the ‘images’ custom post type so that you can edit those posts with UX Builder. Unfortunately, there is no way to allow CPTs in a UX Builder element without custom coding.
Hi, is there somewhere an option to disable the “You may be interested in…” section in the cart ? Thanks
Could you try the snippet below?
add_action( 'after_setup_theme', function () {
remove_action( 'woocommerce_after_cart_table', 'woocommerce_cross_sell_display' );
} );
Hi, it’s been loading for more than 3 hours and i can’t edit using ux builder. What should I do?
Could you submit a support ticket here?
Hello,
I am experiencing an issue with the Flatsome theme related to the WooCommerce coupon functionality on the cart page. Specifically, when attempting to add a coupon via Ajax, the expected behavior is not occurring. Instead of processing the coupon via Ajax, the page refreshes completely, which in turn increases the site’s loading time and negatively affects the overall user experience.
Can you provide me with more details about enabling the Ajax coupon functionality.
Your ticket #183214 will be answered shortly.
Thanks for your patience and understanding.
We are currently using the Flatsome theme and noticed that when a coupon code is applied in the cart page, the entire page reloads. We’re aware that the checkout page uses Ajax for applying coupons, which works much better from a UX perspective. We could not find any built-in option (even in the Flatsome demo) to enable Ajax coupon functionality on the cart page. Is there a way to enable Ajax-based coupon application in the cart page as well, similar to the checkout? If not natively, could you advise if there’s a recommended method (e.g. custom JS, hook or snippet) to implement this safely within Flatsome?
hi Why has loading more products been removed in new versions? I mean structure Infinite Scroll
If you enabled the Infinite Scroll in “Flatsome>Advanced>Content Delivery>Shop Pagination”, you can enable the “Load More” button in “Flatsome>Advanced>Content Delivery>Loading Type -> Button (On click)”.
i just purchased flatsome but i am unable to install. it says; nstalling theme from uploaded file: themeforest-iZrjOGYU-flatsome-multipurpose-responsive-woocommerce-theme.zip Unpacking the package…
Installing the theme…
The package could not be installed. The theme is missing the style.css stylesheet.
Theme installation failed.
please help
The error message you’re seeing typically appears when a user tries to upload the full zip file that was downloaded from ThemeForest rather than the theme file itself. ThemeForest’s packages often include additional files like documentation, licensing, etc., which are not directly uploadable to WordPress.
Please download the “Installable WordPress file only” theme zip file from here. and upload it in Appearance>Themes>Add New Theme section of your WordPress site’s admin panel.
Is the license I bought for $60 lifetime for one site, or is it for one year?
It’s a perpetual license. You’ll get lifetime updates with that license.
Hi, when I try to select the quick add to cart button does not appear. Normal button working.
Could you submit a support ticket here?
I have a client that had Flatsome previously installed by someone else who they are not able to contact.
The theme is licensed still and on version 3.15.2 but it does not show any updates available.
How can they update to the latest version if it is licensed but they do not have access to the Themeforest account with the downloadable files?
Unfortunately, they must be able to access their Theme Forest account. Please tell them to contact Envato support to recover the account first.
Could you submit a support ticket here?
Since the obligation to have an accessible e-commerce site will come into force on June 28, 2025, how do you plan to integrate this into the theme? This legislation is mandatory in all European Union countries.
Thank you for bringing this up. We know that accessibility is essential to web development and are aware of the upcoming EU legislation.
We’re currently reviewing the requirements to ensure Flatsome remains compliant with accessibility standards. We aim to provide updates and best practices to help store owners meet these new regulations. If you have any specific concerns or suggestions, feel free to share them with us.
I was sending a video with a support request. Three times asking again.
I have three active licenses and till today never got an Answer.. Very unhappy with that
Our support engineer answered all your tickets, but it seems like you haven’t received them. Could you check your spam folder?
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