Hi okgeorgestudio! Probably, if you open the Chrome Developer Tools > Console tab, you’ll see some server-related errors, likely some 503 Server Errors.

I don’t think this comment is really helpful, but okay.

Hi okgeorgestudio! If you’re experiencing an issue, we can provide guidance based on our experience. However, if you’re facing the type of error we suspect, it’s not something that can be resolved through our support or from our end remotely.

Hi guymc and thank you for your interest!
Yes, it’s possible to hide the price.
Do you need a zoom icon when you hover over the image? If so, this is possible; otherwise, please explain what you’re looking for in different words.
Yes, absolutely – you can see this in other demos (keep in mind that all product layouts are based on the same module where options can be mixed and matched).
Let us know if you need more information!

Thank you,

Last questions: Is your theme compatible with QODE Quick View for WooCommerce plugin see eample demo at https://qodeinteractive.com/qode-quick-view-for-woocommerce/quick-view-drop/

I’m trying to have the Quick View display as a “cascading view style” instead of a popup. If it’s not compatible will you be able to help with the integration or provide a customization to display the Quick View as a cascading view style?

Thanks in advance,

GM

Hi guymc! We’re sorry, but this isn’t something we’re familiar with, as it’s not one of the popular Quick View plugins.

Hi MVDigitalMC! Please note that as described in the option and in the doc, you need to use the Taxonomy field when dealing with custom Post Types like Products, ex: https://undsgn.d.pr/i/1ivivO

Hi supermex! Yes, we’re aware of this issue, but it’s related to a problem on the Envato server that’s occurring today. The login for our Help Center is automatically managed by Envato, and it appears they’re experiencing some infrastructure problems today. Also other authors reported the same issue, ex: https://forums.envato.com/t/envato-api-error-scopes-not-matching-not-authenticated/514351
If you already had an ongoing ticket, you can simply respond to that ticket via email. Otherwise, we invite you to try logging in again shortly, as we’ve already submitted a support notification about this issue. We apologize for this inconvenience, which is beyond our control.

Hi Bmaksy! This is just a simple Masonry layout. For example, if you need products, you can start with this, and just set the thumbs to be 6/12 (in this example, they are 3/12. https://undsgn.com/uncode/shops/shop-masonry/
Another starting point can be this one: https://undsgn.com/uncode/works/portfolio-alternate/
In a few words, it’s just a matter of simple settings of the Posts module. We hope this helps!

Yes, thank you

Thank you for the confirmation!

Hi hibernard! Listing every option needed to recreate this effect would be quite lengthy. However, suppose you’ve activated the Wireframes plugin. In that case, you can simply import this layout to recreate the same section: https://undsgn.d.pr/i/BJhm3j
If you need more information, you can find documentation for these special animations here: https://support.undsgn.com/hc/en-us/articles/24996049236637-Row-Animations
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution: https://support.undsgn.com/hc

Hello.
Without seeing the page, I can’t be sure, but it’s possible that the plugin you’re using is adding an element after the product container. This could cause the carousel script to interpret it as an additional slide item.

To address this, you would need to make adjustments via FTP. Specifically, you should try moving the plugin function to an earlier hook so that it remains within the product container. However, this operation requires development skills, isn’t an immediate fix, and may require some effort and testing. Most importantly, the plugin itself must allow for this adjustment, which I can’t confirm since it isn’t one we officially support. I recommend reaching out to their support team for guidance.

In general, we suggest moving the function responsible for printing the extra element from the woocommerce_after_shop_loop_item hook to the woocommerce_after_shop_loop_item_title hook. However, as I mentioned, without checking your specific case, I can’t guarantee that this will resolve the issue.

Hope this helps. Anyway, if you need support, it’s provided through our Help Center, where we have a dedicated support team. Please submit a ticket so we can check your installation and assist you in finding a solution: https://support.undsgn.com/hc

So much thanks!!! For the moment it seems to work well with your suggestion and the help of chatgpt. Bests.

Hi Ray_Donovan and thank you for the confirmation!

Ignore my comment. I switched it at Primary Menu Skin Now looks good.

Hi Businezz98 and thank you for the confirmation!

Hi rrajaniphotographer! Thank you for appreciating Uncode and for sharing your portfolio! Yep, pretty fast!

Hi oberseite! Did you clear your browser cache? From here everything is working as expected (another user got this problem and was related to cache not updated).

Thanks for the super-fast response, as always. Apparently it was that. Since I’ve never visited the site before, will that potentially be an issue for those that want to visit our sites? I want to be sure those who have not, or even those that have seen the site, do not run into that same issue.

Hi oberseite! It seems odd that you never visited the demo before if the problem was the cache (from all the users we got only another user with this issue)... Anyway, to be sure this doesn’t happen you can try a plugin like this: https://wordpress.org/plugins/manageremove-version-number-from-css-js/

Hi zutercherri! Next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn

Hi Businezz98! We are sorry but it’s really not easy to understand from these small screenshots. Please share the live link. You can also check if you need the Menu Transparent on Scroll option with Menu Skin Changing Scroll: https://support.undsgn.com/hc/en-us/articles/4550450886801-Menu-Transparent-on-Scroll

Hi, i use a transparent menu and it is transparent sticky as well.

I also use both, light and dark backgrounds,s where the menu colors are changed to white and black, for example, when I use these 2 options.

When I scroll down and the transparent menu is sticky on a dark background https://snipboard.io/Gu2rsx.jpg, it’s kinda blended into the background. I was wondering if there was an option to use specific menu colors when it’s sticky only.

Hi Businezz98! As explained, without a working link, it’s not possible to understand the scenario better if it’s not something similar to something we have in our demo. If you don’t want to share the link, feel free to open a ticket in the official Help Center: https://support.undsgn.com/hc/en-us

All good, i’ll switch to Yoast, i don’t wanna forcefully have this archive page indexed if I don’t need it. You may have to check this compatibility with other SEO plugins and put it on a to-do list, maybe. This is the setting on Yoast https://snipboard.io/vLodT0.jpg where I have it disabled, and it’s not showing on the sitemap, and it’s not indexed by search engines. This setting is missing on other plugins: Rank Math, and All in one SEO.

Thanks for the support and the great theme you provide. Here’s a solution for Rank Math, if anyone else wants to set this archive page to NOINDEX NOFOLLOW

add_filter( ‘rank_math/frontend/robots’, function( $robots ) { if(is_archive(‘portfolio-archive’)) { //update to match the actual CPT name $robots[‘index’] = ‘noindex’; $robots[‘follow’] = ‘nofollow’; } return $robots; });

Hi Businezz98 and thank you for sharing a possible solution. I’ll leave a note for the developers.

Hi Businezz98! You should evaluate including the video as a Media element rather than as a background. When used as a background, the video covers the area (even on desktop, the area is defined by the Row and not by the video size). You can find more information in this article: https://support.undsgn.com/hc/en-us/articles/213459809-Background-images-and-videos-are-cut-off
Another quick solution would be to give the Column a minimum height on mobile, for example: https://undsgn.d.pr/i/D7Q8rj

Thanks

Thank you for the confirmation!

Hi luia! Next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn

Hi souhaibzarhoni10! We’re sorry, but from here we cannot determine the exact cause of the problem. It appears you may have an unclosed tag or a corrupted shortcode. Try copying and pasting one section at a time onto a new page to identify which element might be creating the issue.

Hi jaythegreat7! We are sorry but this is not an option, in fact, it’s not something common. Anyway, it’s possible with a few lines of extra codes and a specific class name applied to the Row. Please insert a custom class name in the Row Settings > Extra > Class Name, share the link of your page and the class name you used so we can help, ex: https://undsgn.d.pr/i/xAlkZZ
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution: https://support.undsgn.com/hc

Hi Thanks,

The class name is: hcfooter

Hi jaythegreat7! As referenced in the previous message, we also need the link to this page. Without seeing it, it’s not possible to create code based on your specific settings. If you prefer private support, please open a ticket.

Hi officialjduarte! We are really not sure about this request… anyway in the Child Theme you can find this so probably what you need is “uncode”:

load_child_theme_textdomain('uncode', get_stylesheet_directory() . '/languages');

Hi themeForest14! You can add as many you need: https://support.undsgn.com/hc/en-us/articles/8559436497809-Variation-Swatches

Hi katjagry! We are snot sure to understand this request, sorry. Anyway, next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn

Thank you for the quick reply! It says that I have exceeded the number of sites I can use it on. So Therefore I hope that you can reset it (its not being used anymore on the other site) so I can use it on this site. I still only want to use it on one project, but I believe im getting this error message sine I use it on an old site that no longer exisists. Thank you

Hi katjagry! We are afraid I don’t understand your claim that the old site no longer exists and therefore you need to register a new one. In any case, as we wrote above, you need to contact us through our profile and provide your License so we can examine the details.