6644 comments found.
Hi am facing more issues with my theme, and I need the Author Team to help me as soon as possible. Thanks : remoteteam80@gmail.com
Hello, Remoteteam80,
Thank you for choosing XStore as your WooCommerce WordPress theme.
We are awaiting your response on the support forum.
Warm Regards,
The 8Theme Team
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Hi, I am planning to buy theme. Please tell if it has two features -
1. I want to add text content in the shop page after the products are displayed. 2. On the single product page, can I add custom field such as text box, radio button, file upload etc. and also change pricing based on the input data. Similar to – https://woocommerce.com/products/ultimate-custom-product-fields/
Hello,
Thank you for your interest in our theme.
1. Yes, it is possible, and our support team will be happy to assist you. Please feel free to reach out to us via our support forum: https://www.8theme.com/forums/xstore-wordpress-support-forum/
2. By default, this functionality is not included in the theme. Therefore, you will need to use a third-party plugin, such as the one you referenced in your message.
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The 8Theme Team
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i am planning to purchase your theme but
when i was exploring your demo i suggest you to change the name fake live views & fake sale name
it addes a red flag to website if someone is planning to purchase and. have this much sense they will inspect and check if the counter we are showing is actual or fake
instead of it saying sales-booster-fake-sale-popup-products
it should say sales-booster-sale-popup-products
just remove word fake from code
view-source:https://xstore.8theme.com/elementor3/electronic-mega-market/product/apple-iphone-15-pro-max-256gb/
Hi, digidopt,
Thank you for your insightful feedback regarding the naming conventions used in our theme’s demo content, specifically the terms “fake live views” and “fake sale.” We understand your concerns about the potential implications these terms might have for prospective customers who inspect the website’s code.
The labels “fake live views” and “fake sale” are utilized internally to denote placeholder content intended for demonstration purposes only. These labels are not visible to end-users and are meant to showcase the potential functionalities of the theme. However, we recognize that the presence of such terminology in the code can raise concerns for developers and site administrators who review the source code.
To address this, we will update our demo content to use more neutral and professional terminology, such as “live views” and “sale popup,” in our upcoming theme updates. This change aims to prevent any potential red flags and ensure that the demo content aligns with the professional standards we uphold.
We appreciate your attention to detail and your commitment to improving the quality of our theme. Your feedback is invaluable in helping us enhance our products and provide the best possible experience for our users.
If you have any further suggestions or questions, please feel free to reach out.
Kind Regards,
The 8Theme Team
also with demo please change it completely in the source code fake should not be visible when customer purchase your theme and they make it live it should also not be visible to their website as well
Thank you
We plan to include this update in our upcoming patch scheduled for release on Monday.
Thank you
Hello,
I noticed that for the new Electronic Mega Market demo, if I use AdBlock, the site no longer looks the same and elements are missing from it. How can I fix this without having to disable AdBlock?
Best regards!
Hello BUZONNECT,
Thank you for your interest in our theme!
AdBlock works by filtering out elements that match certain patterns—typically things that look like ads, trackers, or anything with keywords like ad, banner, sponsor, etc. Sometimes, legitimate elements on a site get blocked by mistake, especially if the class names, IDs, or file names include those keywords.
At the moment, we recommend temporarily disabling AdBlock in order to view the demos, as this is the quickest solution.
Warm Regards,
The 8Theme Team
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Hello,
Ok, I understand, but what if there is a visitor who has adblock? As an admin, can’t I somehow solve this so that that visitor’s elements aren’t blocked?
Best regards!
Thank you for your message!
Yes, we understand your concern about visitors using ad blockers. Unfortunately, some ad blockers may hide or block certain elements — especially if they detect keywords like “ad”, “promo”, or “tracking” in class names, scripts, or URLs.
However, the good news is that you have full control over your site — you can easily customize the page and elements as needed to avoid triggering ad blockers.
We recommend: Avoiding keywords like ad, banner, or tracking in your HTML classes or IDs. Renaming buttons or sections if needed (e.g., promo-box → offer-box).
If you’re using any tracking scripts, make sure they are integrated in a way that won’t be blocked (server-side tracking is a good option).
Kind Regards, The 8Theme Team
How can I define whether a specific product has the quantity discount option or even how can I define this only for specific categories?
I also need to know if it is possible to add variations to the products without affecting the price, i.e. the color changes for example or any other attribute but the price remains the same?
Hello Inforlaser,
Thank you for reaching out to us.
To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including screenshots. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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Fantastic theme, has many options to configure a high -range products store, but I would like to add more widgets for the option of brands, how do they only have one widget for brands? Why don’t they create several widgets for brands, like a Grid with several styles? The issue would be complete and saved users to be buying third -party plugins
Hello, Mibarcodepapel,
Thank you for choosing XStore as your WooCommerce WordPress theme.
Our team is constantly working on maintaining the stable performance of the theme and making improvements. If you have any ideas or feel that a certain setting or functionality is missing, we would be happy to hear about it. We strongly encourage you to share your suggestions and new feature requests on our Taskboard at https://www.8theme.com/taskboard/ . If your ideas receive enough support from other customers, our development team will carefully assess the possibility of incorporating them into a future update. Please describe your request in as much detail as possible and use screenshots for clarity.
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The 8Theme Team
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Hello, presales Q: I am looking to build a one-product store, (I don´t want shopify), thing is, i do want the bottom menu that is common nowadays, specifically on mobile, you know, that sticky menu where visitor can access really quickly to buy, whatsapp and so on, without having to click and navigate in any menu list. (I have a license from a theme that have this function, but i love one Xstore template that i want to use in this project) Do you have it?
Hello, Yellowmla,
Thank you for your interest in our theme!
Please check the mobile panel on his demo using a mobile device: https://xstore.8theme.com/elementor/
We have a 7-day money-back guarantee, so you can take a test drive of the XStore theme.
Warm Regards,
The 8Theme Team
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does the new AI functionality also work in Elementor page, Bakery page or classic page? (i see the demo is gutenberg) Thanks!
Hello Nooyen,
Thank you for choosing XStore as your WooCommerce WordPress theme.
We kindly recommend that you review the documentation for the mentioned plugins, such as https://elementor.com/help/start-elementor-ai/, as there are no limitations on our theme’s side.
Warm Regards,
The 8Theme Team
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Hi i created a ticket, please where do i find this demo https://xstore.8theme.com/demos/home-boxed/
or can you help me import it?
Thanks
Hello,
Thank you for choosing XStore as your WooCommerce WordPress theme.
Install the Default demo version, like shown in this video – https://youtu.be/UAlAkvoilfk , > go to Pages > Add new > import Home-boxed page – https://youtu.be/wkIKN2IyEZI , then Dashboard > Settings > Reading > Your homepage displays > select the Imported Home page.
Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Warm Regards,
The 8Theme Team
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Hi i did that but cant see that particular demo that i want, so i have sent you my admin login via support ticket to help import please. Your urgent help will be appreciated.Thanks
Hello,
We appreciate your prompt response.
Please do not duplicate your request. You have already received a response on the support forum regarding how to import the page you are looking for. The reason you cannot find it under version import is that it is a single page, not a full demo version.
Following the video tutorial we provided should help you resolve this issue. If you have any further questions, please post them directly and exclusively on the support forum.
Thank you for your cooperation in advance.
Warm Regards,
The 8Theme Team
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Noted. Please can we now use the woozone to import from amazon successfully?
Hello,
We have received a response on the support forum.
Warm Regards,
The 8Theme Team
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Guys why do you hide the theme and plugin downloadable files from the https://www.8theme.com/downloads/ page after support expires?
this is not the way to do things, i can understand not wanting to give support in terms of tickets etc but at least keep enabling access to updates one paid for..
Hello, Roldeco,
Thank you for contacting us and for using XStore.
You can always download this file through your panel on ThemeForest. This method is faster and more efficient for you.
Read more about the theme update: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
The Core plugin file is typically included in the full theme package available on ThemeForest. Please ensure that you have downloaded the complete package from your ThemeForest account and then watch this video: https://fex.net/s/tckkbry
Warm Regards,
The 8Theme Team
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I want to use grocery-market theme but i think is Old created on 2023, will you not update this theme to match the latest version
Hello, Nirajgp,
Thank you for getting in touch with us.
Although the demo version was created some time ago, the theme we are selling and that was used on the demo site is regularly updated by our team. You can view the changelog here: https://xstore.8theme.com/update-history/
There is no need to worry — you will always have access to the latest version of the theme and will be able to perform regular updates: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum: https://www.8theme.com/forums/xstore-wordpress-support-forum/
Warm Regards,
The 8Theme Team
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Great can i change One theme opition to other demo, or i need to reinstall
Hello, Nirajgp,
Yes, you can delete old demo content https://prnt.sc/OKa-wPLwMewB and import a new demo version.
Please submit any new questions through our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Warm Regards,
The 8Theme Team
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Hello, is it possible to have a popup like this (https://drive.google.com/file/d/1l3ORBUT8oLO8XR-k4C5eOAVcZ4pSf4oH/view?usp=sharing ) when rolling the page
Hello Grimmyph,
Thank you for your interest in our theme!
Yes, this is possible if you use Elementor along with Pro Elements. In that case, features like the one described in the following link will be available to you: https://elementor.com/help/how-do-i-create-my-first-popup/ https://prnt.sc/nOUZ4E2ED14WWarm Regards,
The 8Theme Team
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Hello,
I have previously purchased the XStore theme, but my support has expired. Before renewing, I would like to know if the following is possible and if there is a way to implement it:
I am using WooCommerce with the XStore theme, and I want to hide all filters on the /shop page and on main product categories but show them only when the customer reaches the last subcategory (the one with actual products and no more child categories).
What I need: The sidebar should completely disappear when there are no filters. The main content should expand to full width when the sidebar is hidden. When the customer reaches a final subcategory, the sidebar should appear again with filters. Could you confirm if this functionality can be achieved with XStore? Cause if no, there is no reason to renew the support.
Looking forward to your response.
Hello Stravojohn,
Thank you for getting in touch with us.
Unfortunately, the requested functionality is not available by default. Implementing this feature would require additional customization, which falls outside the scope of our standard support services.
We appreciate your understanding.
Warm Regards,
The 8Theme Team
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So, as I understand there is no point to renew support if this is impossible to help ?
Hello Stravojohn,
The request you have made is not covered under our basic support https://themeforest.net/page/item_support_policy . Therefore, if your only requirement is additional customization in the files to achieve the result described above, you may choose not to extend the support.
Warm Regards,
The 8Theme Team
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Hi there, We are trying to work with the “single product builder’ but we do not see any changes happening. We also using Elementor but we have that turned off for products. A little help would be appreciated
Hello, XlXDesignz,
Thank you for choosing XStore as your WooCommerce WordPress theme.
There are 2 Single Product builders: in Theme Options (Customizer) and in XStore Builders via Elementor – https://gyazo.com/5915207abcfb84af8f9c34ef1d107eff
Please note that the one using Elementor has higher priority.
If the settings of neither builder are working, the issue may be caused by a third-party plugin, custom modifications in the theme files, or CDN caching.
To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including screenshots and temporary wp-admin access. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
If your support has already expired, you will need to extend it on ThemeForest before we can proceed. For detailed instructions on how to extend or renew your item support, please follow this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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Xstore theme is no compatible with Variation Swatches for WooCommerce plugin. Variation Swatches no showing in the shop page
Hello, Kabres,
Thank you for reaching out to us.
Our system does not recognize your ThemeForest account as the license holder for our theme.
Firstly, please note that the owner of our theme does not require an external plugin, as the Variation Swatches feature is already included in the XStore theme. You can refer to the following video tutorial for guidance: https://youtu.be/LgzC4iK-j6A?feature=shared
Secondly, if you do indeed own a valid license for our theme, you can request assistance on our support forum: https://www.8theme.com/forums/xstore-wordpress-support-forum/ . Please note that a purchase code is required to register an account.
If your support has already expired, you will need to extend it on ThemeForest before we can proceed. For detailed instructions on how to extend or renew your item support, please follow this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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Hello!
I have a problem with the themes code.
[26-Mar-2025 21:07:13 UTC] PHP Notice:
The _load_textdomain_just_in_time function was called incorrectly. The translation loading for the domain xstore was triggered too early. This is usually an indication of theme or plugin code running before it should. Translations should be loaded on the init action or later.
Please see Debugging in WordPress for more information. (This message was added in WordPress version 6.7.0.)
I can give you the rest of the error in a private.
Hello, Elenaiosub,
Thank you for reaching out to us.
To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including screenshots, site URL, and temporary wp-admin + FTP access. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
If your support has already expired, you will need to extend it on ThemeForest before we can proceed. For detailed instructions on how to extend or renew your item support, please follow this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
You can disable the debug mode https://developer.wordpress.org/advanced-administration/debug/debug-wordpress/ to hide notices.
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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well I did hide them from config but I was expecting more help from you. Since its a code from your theme. But ok thank you 
Hello, Elenaiosub,
You’re welcome!
To receive more assistance, please write on our support forum, providing a link to your website and temporary access credentials so that we can thoroughly investigate the situation on your site.
Please note that our support forum has been created for any inquiries where you require assistance with our theme: https://www.8theme.com/forums/xstore-wordpress-support-forum/
Warm Regards,
The 8Theme Team
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yeah you already explained I need to renew my support for a question that is about your way of translating the theme. You couldn just tell everyone about the fix. I am sure it’s because of the Loco Translate and the way your theme interacts with wordpress. I saw the question a lot in support, but I can’t see the resolve. So a lot of people is facing the same issue since wordpress 6.7.0.
Hello, Elenaiosub,
Please find below the links to the documentation for your reference. https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/ https://www.8theme.com/documentation/xstore/support/support/Warm Regards,
The 8Theme Team
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There is a desktop and mobile header problem. After a while of updates, header mobile desktop incompatibility occurs.
Dear woiscoartcraft,
Thank you for reaching out to us. To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including screenshots and your admin access. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
Hello,
Please could you help me to make the country code (in the billing data) a default one? I only sell in one country and choosing the code is tedious for the customer. I tried with code in functions.php and with plugin Checkout Field Editor for WooCommerce, but nothing worked. It seems to be a feature of this theme.
Thanks in advance,
Hello, Alexynior,
Thank you for getting in touch with us.
WooCommerce > Settings > General and ensure “Selling location(s)” is set to your specific country.
Contact support of Woocommerce to get further assistance – https://wordpress.org/support/plugin/woocommerce/
Warm Regards,
The 8Theme Team
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Hello,
How can I see the licenses I have in use and on which websites they are installed?
Thanks!
Hello, Nodos,
Thank you for choosing XStore as your WooCommerce WordPress theme.
1/ Find your purchase codes – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-find-your-themeforest-item-purchase-code/
2/ Please add these codes to your account on our website https://www.8theme.com/ . Once added, you will be able to view the activations https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/
We hope this information is helpful.
Warm Regards,
The 8Theme Team
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Hello, I didn’t mean that, I mean where I can see the domains that have active licenses to deactivate any domain that doesn’t use the template.
Hello, Nodos,
Please visit the account page on our website using the following link: https://www.8theme.com/account-user/?user_id=24877
If you do not find the necessary information there, feel free to contact us via email using the contact form on this page – https://themeforest.net/user/8theme
Warm Regards,
The 8Theme Team
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thanks!
Hello, Nodos,
You’re welcome!
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The 8Theme Team
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Hi, may I know does this theme have word scrolling effect?
Hello, Mcreativedept,
Thank you for contacting us and for using XStore.
Please check this example – https://xstore.8theme.com/elementor/demos/minimal-fashion02/marquees-element/
Should you have any further inquiries, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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The 8Theme Team
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